00:00I absolutely believe AI will have more positive effects.
00:04Anytime you have a technology that's as disruptive as AI,
00:09there's going to be some challenges in managing and governing AI.
00:16But I truly believe there's going to be massive societal benefits
00:21that are going to come out of AI.
00:23And there's going to be some amazing technology breakthroughs
00:27in regards to science and health care
00:30and just how that positively impacts humankind.
00:34I think that's just going to be amazing,
00:36and you're going to see that, I believe,
00:38across every vertical industry out there.
00:47Culture is, I think, just an incredible, powerful,
00:52I would say, component of building an organization
00:55and developing an organization.
00:56I didn't realize that when I was younger,
00:58but as we built out worldwide technology
01:01and just naturally focused on the development of our employees
01:05and making sure that we were there to support them,
01:07and we spent a lot of time building out our value system
01:12and our integrated management and leadership curriculum,
01:16which is called our IML.
01:17When we look at all of those pieces and we bring them together,
01:21they bring together our culture.
01:24And culture is something, I think,
01:27that can take a life of its own
01:29in a very contagious and multiplier way.
01:32But I think it has to be done intentionally also.
01:36And that's where we have spent a lot of time making sure
01:39that when we recruit and we bring people on,
01:42that they understand our values,
01:44the behaviors of the organization,
01:46and what we expect of them.
01:48And as they come on and we proliferate
01:52those types of individuals and that type of mentality
01:56and those types of behaviors domestically and globally,
02:00it does just that.
02:02It gets everybody on the same page,
02:04but it also creates this mentality
02:07of what that culture is all about.
02:10And that's about taking care of each other.
02:12It's about working as a team.
02:13It's about trusting each other.
02:15It's about giving back to the community.
02:17And it truly is amazing how that can take a life of its own.
02:22What are some of the ways to lead?
02:27I do think there are different ways to lead,
02:31and I do think there are different leadership skills
02:34that are required to work in a purpose-built organization
02:39and a company that is very focused on purpose.
02:43And in our case, our purpose is really to,
02:46like I said before, it's kind of aligned to our mission
02:48to be a profitable growth company.
02:50It's a great place to work and to create a great place
02:53to work for all our employees.
02:55And so you have to authentically
02:57and sincerely care about your employees.
03:01You can't fake it.
03:02They can see through that.
03:04They're way too smart.
03:06So I think the authenticity and the compassion
03:09and caring for your employees comes through
03:12when it is just that.
03:13It is something you truly care about,
03:15and it is something that is very authentic and natural.
03:19At the same time, I believe that you can be very authentic
03:23and caring and compassionate about your employees
03:27and also do that in a way that you can also be very demanding,
03:31and you can have very significant aspirations
03:35about where you want to go with the company
03:37and how to grow that company and develop the company
03:40and push your employees to be the best that they can be.
03:44Those things can work in tandem,
03:46but it is something that I think from a leadership standpoint,
03:50you have to truly care about your employees.
03:54It's something you just can't fake.
03:56It has to be something that is truly near and dear to your heart.
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