00:00Right now, it's hard for a doctor to use generative AI as part of their diagnosing
00:06because they're not allowed to in most places.
00:09In two years, we believe it'll be malpractice not to use generative AI.
00:15That's a massive shift.
00:17Artificial intelligence is reshaping the business landscape,
00:20and Fortune 500 CEOs are taking notice.
00:24AI is sort of like at least 80% likely to be beneficial.
00:28From healthcare to job searching, AI is revolutionising industries
00:32and sparking both excitement and fear.
00:35It's even being used to help write this video intro.
00:38But fear not, there is a real human speaking and crafting this story for you,
00:43at least for now.
00:45So how will AI truly impact the workforce?
00:48Will it lead to significant job losses or open the door to unprecedented innovation?
00:53CEOs woke up 18 months ago to this is real.
00:58They woke up 18 months ago, this is real.
01:00At the same time, I think they're extraordinarily frustrated
01:02by the lack of return on investment they've gotten so far.
01:06But I think they're starting to see these autonomous agents
01:09as a mechanism to begin to rewire and rethink and reimagine their business.
01:14At this year's Fortune Global Forum, we asked executives to weigh in
01:18on AI's transformative power and share their visions for a future
01:22where humans and machines work side by side.
01:27So you don't expect to see significant job losses as a result of AI?
01:30No, not significantly.
01:32I actually think what will happen is people will rise to the opportunity.
01:35They'll spend their time more productively.
01:37And there'll be many, many, many more opportunities
01:40for how people can contribute to society as a whole.
01:44One of the biggest forces that is impacting the world of work is going to be AI.
01:49And I think that I don't need to actually give any advice to Gen Zers
01:53that they should be thinking about this and on the forefront of it.
01:56They will naturally be the ones who are embracing it
01:58because they're the ones who have been,
02:00especially the ones just entering the workforce right now,
02:02they've been using it in school, they were using it to apply to jobs.
02:05They're going to be extraordinarily comfortable
02:07when someone asks them to use it at work.
02:09So I think actually I would want to give advice maybe to Gen Xers like myself
02:13or beyond to be open to the fact that the world of work
02:17is going to change pretty radically.
02:19And being open to and actually embracing AI as opposed to being afraid of it
02:23is going to be incredibly important for the decade to come.
02:27As artificial intelligence emerges at the forefront of corporate strategy,
02:31companies are racing to harness its potential
02:33to gain a competitive edge in their respective industries.
02:37Hiring talent with an AI focus has become a bigger goal and challenge.
02:41While Wall Street companies battle it out to secure talent,
02:45how will AI change the landscape of hiring?
02:48When I talk to a lot of executives on what the recruiting experience is like for them
02:53when they make career transitions,
02:55and they talk about this very white glove surface
02:57of having a great connection with the recruiter
03:00and having a person who's kind of really out there
03:01to look after them during their career transition.
03:04And then you talk to people who are beginning their career,
03:07it's a very different experience where they talk about the job seeker black hole,
03:10where they apply to companies and they don't know what's going on
03:13and they don't know why their applications aren't getting through.
03:16Every single worker in the world shall have their own personal talent agent.
03:21If you think about how a talent agent works for athletes and for musicians,
03:27that is someone who understands everything about you,
03:30about the market and who works tirelessly on your behalf.
03:33This is one of the things that generative AI can actually bring.
03:36Salesforce reports that one in five workers are quote-unquote
03:40underground AI users who keep their AI use secret from co-workers
03:45to gain a competitive advantage.
03:47Meanwhile, others say AI tools have slowed down their productivity in the workplace.
03:52And in the future, you'll find that employees will be in a position
03:55where they can be much more in charge of the ideas,
03:57be a part of the creativity that takes place.
03:59No matter what role they have, you can be in a production line.
04:02If the production line becomes more automated,
04:04there'll be an opportunity for that employee to be in a position of all of the automation.
04:08Right now, what we are doing is still use a combination of human people and generative AI.
04:20And we call our generative AI co-piloting because we still do not let AI make decisions.
04:27I think AI can help our staff with the job,
04:32but the decision itself has to be with someone
04:36because it's very difficult to manage a company at this point.
04:41If something goes wrong, we cannot find out who should take the responsibility.
04:47We are not there yet.
04:50Beyond the white-collar workforce, AI is also disrupting more human industries like healthcare.
04:56The Association of American Medical Colleges projects a shortage of up to 86,000 doctors
05:02in the US by 2036, exacerbating the country's already poor healthcare rankings globally.
05:09Two healthcare leaders break down how AI can help fill this gap.
05:14I had an opportunity recently to watch, as we were watching a generative AI application,
05:20take a JAMA case, so a very complex medical case.
05:25It diagnosed that case in seconds.
05:28It was unbelievable.
05:29It really showed the capability that will be there.
05:33If you think about the undersupply of physicians that everyone's been worried about,
05:39I think we can take that issue away.
05:41I think if you think about rural America and rural communities across the globe,
05:47they've been dramatically underserved.
05:49But with an AI application, you can start to bring technologies to places that have been underserved
05:55and actually create a much better or equitable environment in those places.
06:00So I understand people's fear.
06:03Every new technology generates fear, but we will have to together learn and advance this technology
06:11using the right regulation to make sure we do this appropriately.
06:15Putting all of the information we have at the fingertips of every clinician
06:20is a net positive for the world and something we have to figure out how to do
06:26in the most safe and productive way.
06:28I want to have AI for clinical.
06:30That is what we're all about.
06:32And so I'll give you an example.
06:34You go get a lab value.
06:36Usually you have to wait for your lab values, your physician has to see it,
06:39and then you might get an interaction.
06:41Well, with our patients, with AI, and with the interaction we have with all of their treatments,
06:46we can do an algorithm that actually adjusts and customizes
06:50because your reaction to a medication might be slightly different than mine.
06:53The medicine might react more, so you can have a lower dosage.
06:57I might need a higher dosage, as an example.
06:59While AI is already revolutionizing the workplace, the leaders we talked to were clear
07:04that there's still a need for human oversight and decision-making.
07:07They also said that they can see AI as a tool that can help workers rather than replace them.
07:13Our advice to people is to welcome the opportunity
07:17to embrace how AI might help them in their jobs.
07:20As we've been saying for some time now, AI is not going to take your job,
07:24but someone who uses AI will.
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