00:00You're a resident here in Shrewsbury on the Lily Hay Estate.
00:03I am.
00:04And how old's the estate roughly?
00:06Nearly, well, it was first people moved in in December 2019, so five years this Christmas.
00:12And we're going to show on viewers on the video there some of the issues.
00:17It's still a mess isn't it? The paths, the roads.
00:20It's dreadful and I've been fighting the cause for at least two years.
00:24We haven't had a site foreman on this estate for two years.
00:29So nobody walks it, nobody understands.
00:32Taylor Wimpey's customer service is absolutely appalling.
00:36And I've been in touch with them monthly, weekly and daily for two years.
00:42And it's been really stressful, it's hard going.
00:44But we won't give in.
00:46The residents are very, very unhappy and we just need to get it sorted.
00:52So Lynne, when you find yourself moving to an estate, you know,
00:55they say, oh, it's going to be this, it's going to be that, it's going to look wonderful.
00:58And then you buy, you spend a lot of money on a house and they don't finish it.
01:03They don't, you know, finish the paths, the roads, the kind of communal areas look a mess.
01:09What comebacks do you have that the council don't want to know, trading standards don't want to know?
01:13No, the council don't want to know because they say until it's completely finished, they don't adopt the roads.
01:19So until then they don't take it off Taylor Wimpey.
01:23Taylor Wimpey just have nothing to say other than we understand your frustrations.
01:28They have no idea how frustrating it is.
01:32It's frightening. We went 18 months with no street lights whatsoever.
01:37Through the winter, it was dangerous.
01:39It doesn't matter whether it's health and safety issues we're talking of.
01:42They just don't want to know.
01:45They treat us like morons and it's just not acceptable and we won't go away.
01:52And you were saying what you'd like to see is, you know, government taking a more of a proactive kind of position.
01:58Possibly, you know, there's a pool of money that doesn't get released until they've proven they've done all the work and signed off the estate.
02:07Some kind of system.
02:09Yes, I believe when you're buying a new home, whether it's mortgage or whether you're buying it is irrelevant.
02:15But a percentage of the money of the cost of the house should be held in a trust or by a solicitor, by somebody.
02:25And until the estate is finished, so the houses have been delivered and snagged, the roads, the paths and the POSs are complete and the lighting.
02:34That's when they should receive that extra part of the money.
02:38Now we hand our money over immediately.
02:41We have no comeback whatsoever.
02:44We can walk away and all we can do is fight.
02:47And we have been fighting for two years.
02:49It's very tiring and it's really stressful.
02:54So you were saying that this path here has issues with the drainage because there's a bit of rain and the whole path here just floods out.
03:00Yes, that's just from the drizzle we had yesterday.
03:02Normally, right from last October, with the rain that we've had this last year, this would be completely covered.
03:11You wouldn't be able to walk through it.
03:13You'd have to walk around it and the grass would be sodden.
03:16And the same is at that end.
03:18So you couldn't access into the estate through its natural walkway.
03:24So Lynne, we've got the drain covers here peeping out.
03:28It even says so on the sign.
03:30And you were saying that some of them have had to be done a few times because they'll just wear away.
03:33Some of them will be topped up at least four times because the cars have to drive around them because there's no room to go either side of them.
03:40It constantly wears it down.
03:41So they keep coming and topping it up rather than actually topping the road.
03:45And this road should have been topped 15 months ago.
03:53So Lynne, we've got a bit of a play area here and you were pointing out some stones edging.
04:01I mean that's, you know, if someone falls down and bangs their head on that.
04:05And the weird thing is this looks like it was meant to be a path, doesn't it?
04:09I'd have no reply at all as to why it's even here.
04:12But the only thing I can think, it's a path.
04:14Because currently, people are now coming and walking and they walk along here.
04:19And they walk all these people's private drives, which they're not supposed to.
04:22And how much are residents paying to have this maintained?
04:26To have this maintained, we've just had the bill, £8,000 a year.
04:30Just for mowing some grass?
04:31Just for this child's play area, yes.
04:34£8,000 a year?
04:35Yes.
04:36It only gets mowed every fortnightly.
04:38Between May and September and the rest of the year, it's not touched.
04:46So Lynne, the landscaping on the estate leaves a lot to be desired.
04:50It certainly does.
04:51We've had lots of POSs that have never been laid at all.
04:55We've had hedging that it's just been overtaken by the grass.
05:01Because the bark they put down, they refuse to put any weed control underneath it.
05:06So everything just grows through it.
05:08Actually, we can see that, can't we, if we walk along.
05:14So who's meant to maintain all this then?
05:16Taylor Wimpey were, right up until the beginning of this month.
05:19Where they've just handed over to our estate management people.
05:23But we have yet to have any communication with them about how it's going to be managed once they've taken it on.
05:37So Lynne, randomly there's two lampposts.
05:39What's going on with that?
05:41There is.
05:42At the beginning of February, a company came.
05:44The one is a sensor light that hasn't worked for some time.
05:47And they are transitioning to the basic lamppost.
05:50But they have all been like this along the walkway since the beginning of February.
05:55And nothing has happened since those days.
05:58And you were saying it's still weird with the streetlights.
06:01There's streetlights that are on permanently.
06:03There are streetlights that are on 24-7.
06:05There are streetlights that don't come on at all.
06:08And there are streetlights that are incomplete.
06:10And nobody seems to have an answer as to why nothing is finished.
06:15There are three things for Taylor Wimpey to finish off.
06:20The one is the lighting.
06:21The one is the paths and roads.
06:22And the other is the POS.
06:24And we have none of them complete.
06:26Not one of the tasks they need to complete is done.
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