00:00 Look, initially there was a lot of anxiety about what information had been released,
00:05 how they could prevent further harm and detriment, but understandably a lot of people were concerned
00:10 both about their physical and their financial security when information's out there about
00:15 them that enables people to potentially use their IDs for fraudulent purposes.
00:20 There's been a variety of different outcomes.
00:21 A lot of customers just wanted clarity.
00:23 They wanted compensation for replacing their ID documents.
00:27 A lot of people just needed information as well.
00:30 But for some people, you know, we did need to look at the stress, the inconvenience.
00:33 The impact on a victim/survivor of family violence, for example, is significant when
00:37 you compare it to someone maybe like myself who may have had just my ID documents released.
00:42 We did see a lot of customers just frustrated that they couldn't get clarity quickly enough.
00:47 But it also raised concerns for other consumers of other telcos because they wanted to understand,
00:51 well, what's Telstra or Vodafone holding about me as well.
00:54 So it did have a bit of a ripple effect across the industry as well.
00:57 [BLANK_AUDIO]
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