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Mark: Hi, it’s Mark from Top Local; we’re here with Alex Wardle of Tom’s Custom Autobody in Coquitlam, Port Coquitlam; how’re you doing Alex?
Alex: I’d doing great and yourself?
Mark: Good, so we’re going to talk about a recent repair on a pretty new, fancy, fancy Mercedes-Benz, the 2014 E63 AMG; what was going on with this car?
Alex: Well this is, this is for the E Class sedan, this is as fancy as a it gets and so what I want to talk about today is just when you’re choosing a repair shop to really choose someone who knows how to detect the damage and so what we’re going to do is we’re going to look at this Mercedes and this Mercedes was broken into right before Christmas so I’m just going to pull up the photos right now and so what we’ve got here is this, this is a, this Mercedes Benz here is now after it’s been repaired so what we’re going to just go back here and I’ll show you the damage. So the damage here looks like any other regular day break-in and what you got here is someone has smashed the glass and just broken in and essentially gone in through that passenger side window and subsequently the glass has landed kind of as you can see where my blue arrows are there on the center console, on the seat, on the floor mats and they come in over the, over the dashboard. So when you’re dealing with a very high-end car or for that matter with any car that’s had glass breakage you know that normally when someone looks at their car they instantly look to see what they have lost here, right, so in this case the cigarette lighters still there and some garbage there on the seat and they also look right at the glass, just see okay I got to replace the glass. Well a real true look at it shows that there are nicks and scratches out of the paint on the door so automatically above and beyond the fact that the glass got to get replaced on this car, this door has to get painted. Well as you can see this is a pearl white Mercedes, so it’s just more than just painting the door, it actually is now actually painting the door and then blending the front fender and painting the rear door and when we go back into the interior, you know once, once we had cleaned up seat and vacuumed out all the glass there didn’t appear to be much damage to the car but on closer inspection these are very high-end seats. Their ventilated which means that they cool as well as heat and so the ventilation as means that they’re perforated, well, there’s some scratches and nick’s in there, in that perforation. The insurance company in this case did not want to pay to fix the ventilation, did not want to pay to fix the, did not want pay to fix the, sorry to replace the seat, they only wanted to fix it and so, and originally they didn’t want to pay.
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