00:00Are you a Sanitas EPS user and wondering what's happening with the delivery of medications?
00:04Does this insurer cover patients?
00:06Here's a quick summary of what's happening and the measures the EPS announced to resolve the situation.
00:11the delays.
00:12On November 1st, the contract between Sanitas and Cruz Verde, the pharmaceutical manager, definitively ended.
00:18I used to deliver the medicines.
00:20But the transition had consequences for users.
00:23During the first days of November, videos have circulated on social media of patients from the EPS Sanitas health insurance company who have
00:29having to stand in extremely long lines to receive their medications at the new, subsidized provider.
00:34In response to this situation, the EPS issued a statement outlining a series of measures to guarantee the timely delivery of medications.
00:40to the thousands of patients who are still waiting.
00:43The first measure is that, for patients who have prescriptions that expire on or after November 30th
00:48Previously, the contract with Cruz Verde was extended,
00:51so they can claim their medications at that pharmacy manager by simply presenting the medical order.
00:57A second measure is that, for patients whose prescriptions expire on or before November 14,
01:03They can request home delivery of their medications at no cost on the Subsidized Medicines website.
01:08Sanitas also made several commitments.
01:11One of them is to enable express checkouts at subsidized drug dispensing points,
01:16in order to serve patients who require between one and three medications to expedite this care.
01:22They will also create a support desk to handle cases requiring MIPRES authorization.
01:27or that present inconsistencies in their formulas, in order to resolve them by another means and not congest the
01:33delivery points.
01:34Finally, the EPS committed to increasing the staff available at the service centers,
01:39in order to extend the delivery day until 9 or 10 at night.
01:43This will be in addition to ongoing home delivery of medications.
01:47The National Superintendency of Health also commented on this situation
01:51and assured that he will closely monitor the Sanitas operation.
01:54The entity asked the EPS to update its databases of patients with pending medications weekly,
01:59in order to determine whether response times are improving or not.
02:03If you are a patient of EPS Sanitas and have a pending medication delivery,
02:07The recommendation is that you visit the pharmacy manager only on the date scheduled in the prescription and not before.
02:13To avoid congestion at delivery points.
