00:00Hi. Could you help me with something?
00:02Of course. What seems to be the problem?
00:04My room is very noisy. I couldn't sleep last night.
00:07I'm sorry to hear that. Where is the noise coming from?
00:10I think it's coming from the street outside.
00:13I see. Would you like to change rooms?
00:15Is that possible?
00:16Yes. We have a quieter room on the other side of the hotel.
00:19That would be great. Do I need to pay extra?
00:22No. There's no extra charge.
00:24Perfect. When can I move?
00:26Your new room will be ready in about 20 minutes.
00:29Great. Thank you for your help.
00:31You're welcome. I hope you sleep much better tonight.
00:33Me too.
