00:00hi i have a problem with my room i'm sorry to hear that what's wrong
00:07the air conditioning isn't working oh i'm very sorry it's really hot in the room
00:15i understand let me check okay we can send someone to fix it how long will it take
00:24about 20 minutes all right or we can give you another room really that would be great
00:37no problem here is your new key thank you so much
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