00:00Good afternoon. I have a question about my room.
00:02Of course. How can I help you?
00:05I was wondering if it is possible to upgrade my room.
00:08Let me check what we have available. Yes, we have a deluxe room available.
00:12That sounds great. What is the difference?
00:14The deluxe room is larger and has a better view of the city. It also includes breakfast.
00:19How much extra does it cost?
00:21It would be an additional $40 per night.
00:24Okay, I would like to upgrade, please.
00:26Excellent. I will update your reservation.
00:28Thank you. Do I get a new key card?
00:31Yes, here is your new key card.
00:34Great. Thank you for your help.
00:36You're welcome. Enjoy your stay in your new room.
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