00:00Excuse me, I think there's been a mistake with my room.
00:02I'm sorry to hear that. What seems to be the problem?
00:05I booked a room with one king-size bed, but my room has two single beds.
00:09I sincerely apologize. Let me check your reservation.
00:14You're right. We accidentally assigned you the wrong room.
00:17Is it possible to change it?
00:19Of course. We have the correct room available on the fifth floor.
00:22That's great. Does it have the ocean view I booked?
00:25Yes, it does.
00:27Perfect. Thank you for fixing the problem so quickly.
00:30It's our pleasure. Here is your new key card.
00:32Thank you very much.
00:33You're welcome. We hope you enjoy your stay.
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