00:00As with all of our vendor partners, Polly's product line was exactly what we needed.
00:04They offered a product that gave us the ability to get as granular as we possibly could with our pricing
00:10strategy.
00:20I'm Dawn Michelle, EVP Operations Enterprise Execution at Plaza Home Mortgage.
00:24I've been at Plaza for 16 years.
00:26Our core business model is TPO. We serve wholesale and correspondent clients.
00:31I grew up in Connecticut and I was a summer teller at a bank in Connecticut.
00:35I went to college in Arizona.
00:36When I graduated from college, it was the natural path to look in some kind of financial industry.
00:41And I got a job as a personal banker at a bank.
00:45A year after I had that job, I got a job as a lock desk coordinator at a mortgage company.
00:50And then just from there, kind of expanded my career in the mortgage business.
00:55I think after about two years working in locks and I moved to different strategies in the lock area and
01:02secondary and capital markets,
01:03I just loved the mortgage business and I wanted to learn as much as I could.
01:06I worked for an IMB and the CEO of the IMB was very encouraging and wanted to teach anybody who
01:13would listen and wanted to be a part of it.
01:15I mean, I think after probably about five years in the mortgage business, you realize that there's no turning back.
01:20And I've done almost every position, every job in this industry.
01:24I do love what I do.
01:25I like that it's always changing and I like that I can do lots of different things.
01:30And my experience kind of lends itself to that.
01:34Seems kind of cliche to say that I like serving, you know, like helping people get into homes.
01:39But it is exciting and the industry is always changing.
01:44Our mission statement is to maize and delight our clients.
01:48We have the products and the technology and the service that is supportive to our clients and our peers.
01:55Our people are the most important part of it.
01:57We've been in business for 26 years and our strategy has always been to offer the right products.
02:04We are known as a product lender serving our clients, which is our correspondent and our wholesale clients.
02:10Our technology, obviously everyone's talking about technology, especially at the last few conferences.
02:15AI is huge, but technology is really important too, which lends us to our vendor partnerships.
02:22The right partnerships are critical to Plaza because our vendor partners and any other partnerships, investor partnerships, are an extension
02:30of Plaza.
02:31Poly's product line was exactly what we needed.
02:34They offered a product that gave us the ability to get as granular as we possibly could with our pricing
02:39strategy.
02:40Our partnership with Poly is really critical to our success because obviously capital markets is where the revenue is.
02:46Margins are pretty thin and it's important to be as efficient and productive as possible.
02:53We're focused on faster, easier, and smarter, better technology.
02:57AI is going to be a huge part of that for us.
03:03Culture is obviously really important because that's what keeps people engaged in the vision
03:09and the strategy of the company, and we have, since we have been in business for 26 years,
03:14we have quite a few employees and associates that have been with us for over 10 years.
03:19The culture is, it's very, it changed a lot after COVID and, you know, everyone being remote,
03:24but it's a definite focus for us as a company to engage people.
03:29So it's, you know, you have to engage people with video and conferencing and in-person events,
03:34which we strive to do as often as we possibly can.
03:37We're an IMB, there's quite a few in this space.
03:39We are a high-touch lender.
03:41We have a lot of skilled and experienced professionals that are at Plaza
03:44and we pride ourselves on helping our clients.
03:48Our mission statement to Amaze and Delight is truly to engage our customers,
03:52our clients, and our associates.
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