00:00Hi, I'm calling you today from Scottish Power. We see that you own a washing machine that is due
00:06of replacement. Can you confirm? I don't know. It's not my washing machine, it's my mum's.
00:11Am I speaking to Mr Timothy Bradbury? Yeah, my name's Tim, yeah.
00:16We want to just replace your device with a newer model. Yeah, send us a free washing machine.
00:23Can you confirm your address, please? I'm not telling you that.
00:26Then unfortunately, I will have to ask for your address. Hello? Hello, is this Mr Timothy Bradbury?
00:32No, no. Who is this speaking, please? I'm a friend of Tim's.
00:35My name is Emmanuel. I'm calling today from Scottish Power and we are asking to replace
00:41your washing machine at no additional cost. Right, fantastic. Just send it out, yeah?
00:46We will take a processing fee of just a small amount. That's not a free washing machine,
00:53energy. Just to verify the payment method on our side. Yeah, well, what do you need a payment
00:57method for? There has to be obviously a slight processing fee. How much is a fee? Maybe like
01:03one pen so it'll show up on your account. Okay, just one second. I smell bull poo.
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