00:00Yeah. So now to your founder story, you know, starting a call center in a foreign country in 2008, walk
00:08us through the first 90 days.
00:11What was the hardest thing you had to figure out?
00:14For the entrepreneurs that watched your show, it's the uncertainty because I was just starting out like the entrepreneur compared
00:23to the seasoned pro.
00:25So I didn't see the repetition or the patterns. I couldn't see the tell signs.
00:30I mean, I worked in a call center, but it's different when you are leading the ship and having to
00:35make financial decisions and plan ahead.
00:38And so for me, it was the uncertainty for the stability of the agent.
00:44When you invest an enormous amount of time training somebody, imagine if they leave you after the first paycheck or
00:49on a Friday.
00:50And so you have to be extremely selective, Juliet, on who you choose to be part of these projects.
00:57So it's just not a one in a dime.
00:58And so my first 90 days was getting something to stick, to get an anchor, to get something that would
01:04be so strong that it might last.
01:08And so that was my big breath that I took in the beginning on those first 90 days to see
01:12if I can have a foundation and grow from there.
01:16Yeah. And you grew to 150 employees and trained over 10,000 telemarketers in 25 years.
01:24I don't know.
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