00:01We have had an update from Annika Wells this morning as Telstra deals with a secondary
00:08issue affecting triple zero calls. She says that most Australians are still able to get
00:15through to emergency services because of what's known as camp-on arrangements, essentially
00:21where a call jumps onto another provider. And by law, Australian phones are required
00:26to back up to other networks in the case of a failure to get through to triple zero. She
00:33spoke a little bit earlier this morning on the AM program. Let's take a listen.
00:38We've had people working through the night and Telstra was speaking with both my team and the
00:45triple zero custodian and their team overnight about that second issue that they've identified
00:49as a residual network issue that was still impacting calls for some users. In some instances,
00:54calls are going straight to Message Bank. In some instances, triple zero calls were not
00:58going through. It has been largely resolved, but there are still residual problems.
01:03And we know that local authorities across the country are assisting with dozens of welfare
01:09checks for people who were affected by this. Now, as this unfolded yesterday, there was also
01:16a political stoush after the shadow communications minister, Sarah Henderson, said that she test
01:22called the triple zero twice when this was all unfolding. That has been criticised by Labor,
01:30the emergency management minister, Christy McBain, saying it was absolutely outrageous that
01:35we teach our children not to prank call triple zero. So scathing of Sarah Henderson. She,
01:42though, has defended her action. The shadow communications minister saying that she didn't particularly
01:47trust the Australian government or what Telstra had to say as this was all playing out. So
01:52no doubt these investigations are continuing, as does the political fallout.
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