00:00What has Ukraine learned about digital resilience that other governments should study now, not after a crisis?
00:08Good questions. I think the most important, I would even say key lesson,
00:15what other governments should know, that the government should be an enabler, but not a bottleneck.
00:22Maybe this helps us a lot in the very few days of the full-scale invasion.
00:28When we are talking, honestly, for Ukraine, technology and digital services,
00:36it's not only about convenience or efficiency.
00:40It's mostly about people. And we do put people first and their needs.
00:46Because over the past years, especially during the full-scale invasion,
00:52we realized that technology can do much more than just to digitize services.
01:00It can protect our life. It can enhance democracy.
01:05It can help society to stay resilient in facing the most challenging situation.
01:17So, flexibility, being not a bottleneck, but being an enabler and being open-minded.
01:23Because we see what is happening right now with Ukraine, unfortunately for Ukrainians,
01:29but I think fortunately for the rest of the world,
01:32Ukraine has been transformed into a unique living laboratory
01:38for the most creative and ambitious innovation.
01:44And this is something which can be used not only by our country.
01:51It's something that can help to see European countries
01:59and, honestly, the rest of the democratic world, how to develop.
02:07So, there's a potential dividend for the rest of the world
02:10from everything that you and the country and the citizens of Ukraine are doing.
02:15How do you ensure, Minister, how do you ensure trust and accessibility
02:18when it comes to digital services, particularly for people who are displaced,
02:21people who are facing, of course, incredible pressure?
02:25Honestly, it was not easy.
02:28Actually, in Ukraine, we have a kind of stereotype.
02:31We had a kind of stereotype that nothing good can come from the state.
02:37And at the very beginning of the Minister of Digital Transformation existence in 2019,
02:45it took a lot of efforts and time to prove our expertise
02:51and the level of trust each day becomes better and better.
02:58And especially, it became better when the full-scale invasion started
03:05because we literally create and launch services
03:09which were the answers on the people's needs.
03:13Not just some specific people, but us.
03:16Because we are also citizens of Ukraine, which faced a lot of problems.
03:22And step by step, we were able to build this trust.
03:25Not only with the citizens, but with the technological sector as well.
03:31Because me specifically, I'm in charge of tech sector development and growth.
03:37And it was quite complicated to explain people who have been working in this industry for more than 30 years
03:46which rules they have to have now and how to work in the future.
03:51So yeah, step by step, and it took us time.
03:54It took us time.
03:55And I would say the cornerstone of such kind of reforms is transparency.
04:03You, government, if the government want to implement such kind of reform,
04:08this reform and the government itself should be as transparent as possible.
04:12Because you're building digital services not just for customers,
04:16not for customers, for citizens and for everyone,
04:18and it has to be accessible.
04:19And so, what do you have to factor in when you're doing that?
04:24And does that, are there also lessons there for other countries
04:27looking to build digital services at that scale
04:30with that level of transparency and accessibility?
04:34Have you ever been here, our government super app?
04:39Not yet, no.
04:39We will.
04:40We will now.
04:41Everyone's going to get on it.
04:42It's so user-friendly.
04:44It's so simple.
04:45You basically get whatever you need in a couple of clicks.
04:50So, once someone tried to use it,
04:56it's basically a love mark of our government.
04:58It's a love mark of our state.
05:00So, it wasn't too complicated.
05:03Okay.
05:05And congratulations again.
05:06Thank you so much.
05:06Thank you, Minister.
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