00:01A new survey has placed Arriva in Tees Valley at the bottom of national customer satisfaction
00:06rankings for bus operators. Transport Focus found overall satisfaction in Tees Valley stood at 79%
00:13below the English average of 85%. Labor Councillor Carl Quarterman described Arriva's result
00:20as alarming and said improvements are needed network-wide. Arriva says it takes the findings
00:25seriously and is committed to improving services. Stagecoach says it's encouraged by its own
00:31satisfaction score but said that more work is still needed. Operators and local leaders
00:36say partnership working remains important for passengers across the region to rebuild confidence
00:42levels.
00:43you
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