00:01God, how could you post that? You look like an animal. Jeez.
00:07Hi, good evening. I'm here to check in.
00:11Check in? You got a reservation?
00:15Yes, I made it months ago. Hairy sink.
00:18Man, weather's been terrible today, hasn't it?
00:21The flight was delayed two hours because of the storm.
00:23Rain was coming down in sheets.
00:25Yeah, I'm sure it was quite the ordeal for you.
00:28Yeah, it was, but I am just finally glad to be here.
00:32I've really been looking forward to this trip.
00:34Yeah, let me check our system.
00:38Hmm. Don't see anything under that name.
00:42Really? That's impossible. I made the reservation months ago.
00:45Back in September, actually.
00:47You know, I even called this morning to confirm at around 10 o'clock.
00:50Yeah, I talked to too many people to remember every single call.
00:54It's not in the system. So, yeah, I don't know what to do for you.
01:00Well, could you check again? Maybe under a different spelling?
01:02There's no need. The hotel is completely booked. No rooms available.
01:07Right, but I just said I had a confirmation.
01:09Maybe you could just look one more time. It's gotta be there.
01:13Listen, even if there was a reservation, it wouldn't matter.
01:16I just, honestly, I don't think that you'd fit in at this establishment anyway, so.
01:22Excuse me? What does that mean?
01:24You heard me.
01:26Maybe you'd feel more comfortable sleeping in the alley down the road or something.
01:31It'd be more suited to a man of your upbringing.
01:34Are you seriously suggesting I sleep on the street?
01:37I'm not suggesting anything. I'm just saying that you might feel more at home there based on your background.
01:43My background? You don't know anything about me. You don't know where I come from or what I do.
01:49Well, I know enough. I can tell just by looking at you.
01:52Okay, well, that's incredibly offensive.
01:54Oh!
01:55Hold on there a moment. I think I might have just found something here for you.
02:00Wonderful. Really, thank goodness. I've been traveling all day and I just need to...
02:05Yeah, well, I'm offering you a spot on our comedy show tonight.
02:08You're clearly funny if you think you can afford to stay here.
02:13This isn't funny. It's not even a little bit.
02:16No. What's not funny is you wasting my time.
02:19What are you really doing here? I mean, what kind of shady business are you conducting?
02:24It's shady business? I'm trying to check into my hotel room. That's it.
02:28Yeah, sure you are.
02:30It's in those bags, huh? Counterfeit goods, drugs, stolen merchandise, I bet.
02:35Okay, I don't need to explain or show you what's in my bag.
02:39They contain my clothes and my work laptop. Nothing suspicious.
02:43Okay. Your defensiveness, it's really, it's raising a bunch of red flags right now.
02:48Big red flags.
02:50I'm not being defensive. I'm being reasonable.
02:53You know, I think you're planning to steal from this hotel. Rob some of our wealthy guests.
02:59That's not gonna happen on my watch. Not a chance.
03:02You know, this is incredibly rude. You're making assumptions about me based solely on my appearance.
03:06If the shoe fits.
03:08Yeah, well, the shoe doesn't fit. You're being prejudiced and discriminatory.
03:11I'd love to be proven wrong, but I don't have time to continue this conversation.
03:15I have actual guests to attend to.
03:19I am an actual guest.
03:21No, you're a problem. I need to solve by getting you out of here.
03:24Can I borrow your phone?
03:26I have no cell reception. I need to make an important call.
03:29Fine. You get one minute if it'll make you leave any faster.
03:3460 seconds, seriously. That's it. Here, use the desk phone.
03:43Louie. Hey, it's me. Yeah, hey. Listen, I'm at the hotel, but there's been a little situation with the front
03:50desk.
03:51Do you think you... Yeah. Yes, yes, I know.
03:56Okay, thanks. Yeah, I'll explain everything when I see you.
03:58Your time's up. You have overstayed your welcome. Now leave.
04:05Actually, I'd like to speak with your manager about an urgent matter.
04:08There's no need to involve my manager. She's actually very busy running an actual hotel errand.
04:14She doesn't have time for people like you, so...
04:17People like me?
04:18You know what I mean.
04:19No, I really don't. Why don't you explain it to me?
04:22We've been through this, okay? I don't need to explain anything to you.
04:25Well, this matter pertains to both her and your job status.
04:29Oh, my job status? Are you threatening me?
04:34That's rich. You know, I've worked here for five years. Five years.
04:39My manager and I were like two peas in a pod, okay? You're not getting me fired, buddy.
04:43I'm not trying to get anyone fired. I just want to speak with the manager.
04:47Well, you can't, okay? She's busy.
04:49Well, then I'll wait.
04:50You'll wait, huh? Out here in my lobby.
04:53It's not your lobby. And yes, I'll wait. I'm not leaving until I speak with the manager. That's final.
05:05Yeah. Yeah, hi. Sorry to bother you. I know you're busy.
05:09There's a disheveled man down here who insists on speaking with you.
05:14Yeah, no. He's got to be homeless.
05:15You know, I've told him that you're busy, but he won't take no for an answer.
05:20He's being quite persistent and frankly a bit threatening.
05:25Are you sure?
05:28Okay, if you say so, but don't say I didn't warn you.
05:32Yeah.
05:35She's too busy to speak with people like you.
05:37Um, now leave before I call the police. I'm serious.
05:41It's dialed. Don't test me. I've had people arrested for less.
05:46What's happening here, Brian? I could hear your voice from my office.
05:49This man came in demanding a room that he clearly can't afford.
05:52Now, he's refusing to leave and making threats about your job and mine.
05:57I was about to call security. Actually, I was about to call the police.
06:01Thanks.
06:01That's enough, Brian, okay? I can handle it from here.
06:06Good evening, sir. How are you doing tonight?
06:09Honestly, I was already having a mediocre night. Long flight, delays, rain.
06:16I just hoped to get some rest at a hotel I'd heard great things about.
06:20Well, I'm pleased to hear you've heard good things about us.
06:23We try to maintain a certain standard of excellence.
06:28Have you already booked a room?
06:29Yes. I booked the suite months ago. I've been looking forward to staying here.
06:34I mean, really looking forward to it.
06:36That's wonderful to hear. Where are you traveling from today?
06:39Los Angeles. I flew out this morning. Well, I was supposed to fly out this morning.
06:44But, you know, the delays pushed everything back.
06:46Oh, lovely. Los Angeles is beautiful. I have family in California, too.
06:50My sister lives in San Diego.
06:52Yeah, it is a great place. I work in finance there.
06:56But, you know, I was just hoping to escape work headaches this weekend and visit family here.
06:59I completely understand. Sometimes all you need is to get away from it all.
07:05Well, let's get you checked in, so that way you can relax.
07:08May I have your name, please?
07:10Yeah, it's Harry Sink. S-I-N-K.
07:14Okay, thank you, Mr. Sink. And, uh, could I see your ID as well?
07:17Sure.
07:19Perfect. Okay, well, let me run this through our system in the back.
07:23I will be right back. It should only take a moment.
07:31Why don't you just leave? Save everyone the trouble.
07:34I'll take care of that fake ID.
07:37Brian!
07:40You're wasting everyone's time. You know that, right?
07:43She's gonna come back and tell you the same thing I did. No rooms.
07:46You can't stay here.
07:49What, the silent treatment?
07:51Real mature.
07:57Oh, thank you so much for your patience, Mr. Sink.
08:00I appreciate you waiting.
08:01Um, are you by any chance related to Louie Sink?
08:05Um, I was told to watch out for a special guest this evening.
08:09Yes, Louie is my brother.
08:11I'm visiting to see him after a long time apart.
08:15Too long, honestly.
08:17Mr. Sink, Louie Sink is the owner of this hotel.
08:21He owns the entire chain, actually.
08:23We are so honored to have you staying with us.
08:27I apologize if there was any confusion whatsoever.
08:31No, the pleasure is mine.
08:33I simply wanted to see my brother and experience his life work firsthand.
08:37He's put so much into this place.
08:39You booked in the presidential suite, correct?
08:42That's correct.
08:43Though, your receptionist told me you were completely booked and my reservation didn't exist.
08:49He denied my reservation multiple times.
08:51He claimed the hotel was full and suggested I sleep on the street instead.
08:57In an alley, to be specific.
09:00He what?
09:02He said that?
09:03Yes.
09:04And from the moment I arrived, he made assumptions about me.
09:06He insulted me, showed prejudice, and discriminated against me based solely on my appearance,
09:11on how I was dressed after a long day of travel.
09:14He accused me of conducting shady business.
09:17He demanded to know what was in my bag, implying I was carrying drugs or counterfeit goods.
09:22He treated me like a criminal, like I was here to rob the place.
09:26Is this true, Brian?
09:29I was just...
09:30He also joked about me performing in a comedy show because I couldn't possibly afford to stay here.
09:35Those were his words.
09:38Brian, how could you possibly behave this way?
09:42How could you treat a guest like this?
09:45No form of discrimination is ever acceptable at this establishment. Ever.
09:50I was just trying to protect the hotel.
09:51You know, maintain our standards.
09:54You should be thanking me for being so vigilant.
09:57Vigilant?
09:59You are being discriminatory and cruel.
10:02I was doing my job.
10:03My job is to protect this hotel and our guests, right?
10:07Your job is to welcome guests and provide excellent service.
10:12That's your job.
10:13I was protecting us from potential problems.
10:15The only problem here is you.
10:18Your standard is not one this hotel wishes to uphold.
10:21You're fired effective immediately.
10:24What?
10:25You can't be serious.
10:26You can't just fire me like this.
10:27I've worked here for five years.
10:29Five years of dedicated service.
10:31I am completely serious.
10:32This is unacceptable behavior.
10:35Leave the hotel immediately.
10:39But...
10:40What?
10:41Over some homeless kid who probably isn't even related to Lewis.
10:45He's probably lying about the whole thing.
10:48I mean, did you even verify his identity properly?
10:50Okay, I have an extensive proof of my identity, though I don't need to show it to you.
10:54The real issue here is your shallow attitude.
10:57Your type of people can't afford upscale hotels like this.
11:00That's just a fact.
11:02A statistical fact.
11:04I was protecting our guests from potential theft or disruption.
11:08That's enough, Brian.
11:09That is more than enough.
11:12Leave.
11:12Now.
11:12You're not listening to me.
11:14I have heard everything I need to hear.
11:16Leave.
11:17Immediately.
11:18You're making a terrible mistake.
11:20A huge mistake.
11:22You'll regret this.
11:23The only mistake was keeping you employed this long.
11:27I should have addressed this behavior sooner.
11:29This hotel is going to fall apart without me.
11:31Fall apart!
11:33You sit in your cushy little office all day while I run everything down here.
11:39I'm the one who keeps this place running smoothly.
11:42The hotel will be just fine.
11:44Better than fine, actually.
11:46This place is a dump anyway.
11:48Goodbye, Brian.
