- 3 weeks ago
- #karen
- #homelessman
- #karma
- #respectmatters
A manager Karen humiliates a homeless man, treating him as though his circumstances make him less deserving of dignity and respect. Instead of showing compassion, she speaks down to him, embarrasses him in front of others, and acts as if he has no place there. Confident that no one will challenge her behavior, she continues pushing the situation further. What she doesn’t realize is that her actions are about to backfire in a way she never expected. As the truth unfolds, Karen is forced to face the consequences of her cruelty and learn a powerful lesson about empathy, humility, and why no one should ever be judged by their circumstances. 👀 Watch until the end for a dramatic and satisfying reveal. 🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode! #Karen #HomelessMan #Karma #RespectMatters
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FunTranscript
00:00I really don't have the money to get anything today.
00:03I was just kind of hoping maybe to get a glass of hot water to hold,
00:07as well as ask if there were any leftovers you guys might have by chance that you could give me.
00:12Oh, uh, yeah, no problem, sir.
00:15Give me one second. I'm going to go check for you.
00:18Thank you, Shawna.
00:22Hey, Karen, I was just wondering, do we have any leftovers or anything that we're trying to get rid of
00:27at the moment?
00:28What? Of course not. Why?
00:31Well, there's this man who came in, and I think he might be homeless,
00:35and he was just looking for some hot water and a quick bite to eat,
00:38and I was just wondering if we had anything that could help him out.
00:41A homeless man?
00:42And you let him sit down, Shawna? What were you thinking?
00:45Well, I mean, it's pretty cold outside, and I figured, you know, if we have extra food,
00:50we could maybe help someone in need.
00:53Shawna, listen, maybe it's just because you're a waitress and haven't realized this,
00:56but as a manager, I'm telling you that is a terrible decision.
00:59What? Oh, why?
01:01Let me make it real easy for you, okay?
01:03Homeless people equals no money, equals no business for the restaurant.
01:07If anything, us giving him handouts will only cause him to come back in the future.
01:11I mean, that wouldn't be so bad, would it?
01:15We could just give him some food and some water, and I'm sure he won't cause us any trouble.
01:19Yeah, you're saying that now, but what if he freaks out on us and destroys the place?
01:24Or worse, what if word gets out that we're running a food bank here,
01:27and he and his buddies start showing up to ruin our business?
01:31I guess I didn't think about that.
01:35I just wasn't thinking about that.
01:37Yeah, and that's why I'm the manager and you're a waitress.
01:40I have the foresight to see the actions have consequences.
01:44I guess so.
01:46Homeless people are bad for business, okay, Shawna?
01:48I don't mean to be rude about it, but it's pretty stupid to think otherwise.
01:52You know what, I guess I just felt that maybe some compassion and empathy goes a long way.
01:59Yeah, compassion and empathy towards our paying customers,
02:01not just any random bum that comes in off the streets.
02:04Now get him out of here, Shawna.
02:05Okay, whatever, but can I just give him a cup of hot water?
02:08I mean, it's so cold outside, and he seems like he could use something to warm him up.
02:13Oh my god, what did I just say?
02:15Did nothing stick in that little pea brain of yours?
02:17If we help him today, he will ruin us tomorrow.
02:20You got it?
02:20Now go get him out of here, or else it's your job that'll be on the line.
02:28Hi, sir.
02:29I am so sorry.
02:31It looks like we didn't have any leftovers today.
02:33Well, that's quite all right.
02:35I appreciate you trying.
02:36I really do.
02:37Of course.
02:38I did want to give you this hot water, though.
02:40I know it's not much, but I do hope that it warms you up at least a little bit.
02:45Yes, that's very kind of you.
02:47What did you say your name was again?
02:49Oh, it's Shawna.
02:52Shawna.
02:53I used to meet you, Shawna.
02:54Fifth time's a charm, I won't forget it.
02:57My name is Rick.
02:58You know, I really appreciate your kindness and friendliness towards me.
03:02Of course.
03:03You deserve the same amount of respect as anyone else who comes in here.
03:06That means a lot for you to say that.
03:08It's been a while since I've been shown this type of consideration.
03:12You know, I used to own a restaurant very similar to this one, actually.
03:17Oh, really?
03:18Yep.
03:19But medical issues and other things just stacked up.
03:23And next thing I know, I had to sell my steak, and I lost out on a restaurant, and I
03:28was out on the streets.
03:30I'm so sorry to hear about that.
03:32And again, I'm so sorry that we couldn't do anything else for you today.
03:36Oh, please don't apologize.
03:39Look, this hot water is plenty.
03:41Thank you for listening as well.
03:43Oh, of course.
03:45And please take your time, warm up.
03:48I know it's a little cold out there.
03:50Shawna, what are you doing?
03:51Oh, I was just...
03:53Just what?
03:54Just completely disrespecting my orders?
03:56I told you not to give this homeless man anything, and here you are giving him hot water.
03:59Just deliberately disrespecting me.
04:02This isn't going to be deducted from your pay.
04:04Well, ma'am.
04:05Okay, Shawna was just here trying to give me some water.
04:08I didn't mean to get into any trouble.
04:10Look, please don't punish her just for helping me.
04:13And you.
04:14Why are you still here?
04:15You need to get out of this restaurant right this instant.
04:17Ma'am, please.
04:18I really wasn't trying to start anything.
04:21I just wanted some food, maybe some hot water, just to warm up for a little bit.
04:25Just to sit for a second.
04:26Does it look like I care?
04:27You and people like you completely ruin everything you touch.
04:30I won't let you do that to my restaurant.
04:33I wasn't always like this, you know.
04:35In fact, I was saying I had a restaurant very similar to this.
04:39Okay, save your sob story for somebody else, all right?
04:41I couldn't care less.
04:42Get out of here.
04:43You know, I've experienced some mean, nasty, rude people in my life,
04:49but you are setting a new bar here.
04:52Does it look like your opinion matters even slightly to me?
04:55Guess what?
04:55It doesn't.
04:56So collect yourself and your tatted rags and get out of my restaurant.
04:59And you, prepare to put in a massive amount of work
05:02because you're going to have to make up all of this in your paycheck.
05:06No.
05:07She won't be needing any overtime or half her pay deducted in any way.
05:11Oh my god, are you still here?
05:13What makes you think you have any right to tell me what to do about my employees?
05:17Because they're my employees.
05:20Yeah, I'm the CEO of this restaurant chain.
05:25Okay, that was a very dramatic wig snatch, but you're not fooling anyone.
05:29Get out of my restaurant, you homeless bum.
05:31I'll be very careful what you say next, Karen, because I am the CEO.
05:35I wasn't planning on exposing my identity, but you leave me no choice.
05:38Oh yeah?
05:39Prove it.
05:40How else would I know that your name is Karen Bias,
05:43that you became manager at this restaurant a year ago,
05:46and that this restaurant is the lowest performing site out of all the restaurants in the chain?
05:52How do you know that?
05:54Because I'm Mr. Franklin.
05:56Rick Franklin.
05:57The CEO of Silver Wing Restaurants.
05:59I came in here today dressed undercover as a homeless man
06:02because I received reports of the staff being rude to its customers.
06:06And I wanted to see for myself what that was all about.
06:10And it turns out it was way worse than what I imagined.
06:13Oh my God.
06:14Mr. Franklin, I had no idea.
06:16Yeah.
06:17Yeah, you didn't.
06:18But that's really not the point, is it, Karen?
06:21All of our customers, no matter where they're from, what their background is,
06:25or whatever their economic situation looks like,
06:27they all deserve to be treated with the same kindness and respect and dignity as anyone else.
06:33I swear, Mr. Franklin, I was just trying to uphold the standards of your restaurant.
06:37The standards for my restaurant are one of compassion and integrity,
06:41clearly values that you don't hold.
06:43Sir, I promise.
06:44It was just this one time, I really, I just thought you were a homeless person that was going to
06:48ruin the restaurant.
06:50Those who are in the toughest spots deserve the best attention, the most special attention, and our care.
06:56Your blatant disregard for people is alarming.
06:59And I know for a fact that this is an isolated incident.
07:02What do you mean?
07:03All these complaints that I've received, they had to have come from somewhere.
07:07And I can guarantee that they aren't from Shauna over here,
07:10because she treated me with the utmost kindness and respect,
07:13whereas you judged and belittled me from the moment you saw me.
07:17Sir, Shauna is just a waitress here.
07:19She doesn't have to worry about the future of a restaurant,
07:21whereas as the manager, I always have your best interest in mind.
07:25I was just trying to ensure that this place was in the best condition it could ever be in.
07:30No, Karen.
07:31You were just making sure that you didn't have to deal with people who didn't match your standards.
07:36But I'm glad to say that your days of prejudice are over.
07:39What do you mean?
07:40What are you saying?
07:42I'm saying you're fired, Karen.
07:43I'm officially relieving you of your duties as manager of this establishment.
07:48What?
07:49You can't fire me!
07:50Yes, I absolutely can.
07:52I have rights, you know, workers' compensation and all that.
07:55Yeah, I get a strong sense that you have no idea what any of that stuff means.
07:59Your deplorable behavior is done existing in my restaurant.
08:02Get out now!
08:04Expect to receive a formal letter of termination tomorrow.
08:08This is insane.
08:09I've been a dedicated worker at this restaurant for years.
08:12And my only regret in this decision is that I didn't find out and make it years ago.
08:18There's no place for people like you in my business, Karen.
08:20And frankly, no room for your ignorance anywhere.
08:23I suggest you take a hard, long look at yourself.
08:26You'll regret this.
08:27This place is going to fall apart without me.
08:29Well, I'll take my chances.
08:36Thank you so much for saying something, Mr. Franklin.
08:39Of course, Shauna.
08:41But I could do more than that.
08:44I need a new manager.
08:46What do you say to taking over the managerial position here at this restaurant?
08:50Are you serious?
08:52Yes!
08:53I would love that.
08:54I will not let you down.
08:56Well, I know you won't.
08:57You got a good head and a good heart, Shauna.
08:59I look forward to seeing all the improvements that you make to this place.
09:04Welcome aboard.
09:06Brad, you have done it again.
09:08Every time I come in here, I fall in love with another manicure.
09:11You're truly an artist.
09:13Oh, Mary, stop.
09:13It's always a pleasure working on your nails.
09:15You trust me with the color and the whole thing.
09:17And that makes my job fun.
09:19Well, when you have the best in town, you let them take the lead.
09:22Oh, stop.
09:23You're too kind.
09:24In fact, you know what?
09:25Today's treatment, it's on the house.
09:27Consider it a token of appreciation.
09:29Really?
09:30That's so generous of you, but I don't understand.
09:33Why would you do work for free?
09:35Well, Mary, we both know that you have a bit of presence on social media.
09:39Guilty as charged.
09:4110,000 followers on Insta and counting.
09:44Woo, exactly.
09:45And your followers are exactly the type of people I want having coming into this sunlight salon.
09:50So anytime you post a pic, it's like an advertisement for the nail salon.
09:54So free treatment is the least I can do.
09:55Oh, Brad, you're too kind.
09:58Well, I'll see you next week.
10:00Toodles.
10:01Yeah, bye.
10:02See you soon.
10:03See you soon.
10:03Good afternoon.
10:10Hi.
10:11I saw that you gave a free treatment to the previous customer.
10:14I was wondering if there are any promotions going on today.
10:18Yeah, that was kind of a one-time thing.
10:20And really, it's none of your business.
10:22I'm sorry.
10:24I just thought I'd ask.
10:25Look, that customer has a huge social media following.
10:28We don't just give away services.
10:30Okay.
10:31Fair enough.
10:32Just thought it wouldn't hurt to inquire.
10:34Well, maybe next time don't eavesdrop on other people's conversations.
10:49Oh, you're still here?
10:51What do you want?
10:52This is a nail salon, right?
10:54Uh, yeah.
10:56Well, I'd like to have my nails then.
10:59All right, fine.
11:00Take a seat in the chair.
11:12So, just out of curiosity, how big was that woman's social media following?
11:17What?
11:18What do you ask?
11:20You said that there was a reason she got the free treatment, so I wanted to see how large it
11:25was.
11:26Okay, well, first of all, it's really none of your business, but if you can believe it, she has 10
11:30,000 followers.
11:31Wow, that's impressive.
11:34I actually have 350,000 followers.
11:37Yeah, all right.
11:38I wonder what kind of followers you have.
11:40Probably a bunch of weirdos.
11:42Why would you say that?
11:44Look, lady, I'm not here to chit-chat all day.
11:46What do you want?
11:47Want me to do your nails or what?
11:49Hmm, I was hoping to maybe get a French manicure.
11:52Oh, a French manicure.
11:54Oui, oui.
11:55You know, how original.
11:56Everyone and their mother gets that.
11:57Don't you want to try something new for a change?
12:00Oh, I didn't realize it was so common or that it was a problem.
12:04I just like how it looks.
12:06But, yeah, sure, I'm open to suggestions.
12:09Whatever, just pick a color from the wall, all right?
12:14Um...
12:14God, you seem so indecisive.
12:16It's like, oh, oh, oh.
12:21I'll go with a lavender shade then.
12:24I've always liked that color.
12:26Yeah, I guess if you have good taste.
12:28Excuse me?
12:29Nothing, nothing.
12:30Just give me your hand.
12:34Yeah, okay, this color is odd.
12:39Judgy.
12:43Ow!
12:45That hurts.
12:47Can you please be a little more careful?
12:49Yeah, well, maybe if you kept your hand still, this wouldn't be a problem.
12:51I'm trying to keep it steady, but it's just a bit painful when the file hits my skin.
12:56Okay, well, no one said beauty was painless, honey.
12:58If you wanted a perfect experience, maybe you should have gone to a spa.
13:01I came here because I heard this was a good salon.
13:05I wasn't expecting to be treated like this.
13:07And I wasn't expecting to have to work with such picky customers today, but, oh, here we are, okay?
13:13I just want my nails done properly.
13:16But it seems like that's too much to ask.
13:19Fine, let me just finish up.
13:29There, there, you're all done.
13:31Um, this doesn't look like the quality of work this salon advertises.
13:38I thought that sunlight salons were supposed to be the best in the business.
13:44You only did one hand, and it's uneven.
13:47Well, then maybe you should try doing it yourself next time if you're so unsatisfied.
13:51Well, maybe I will, but I will definitely be taking my business elsewhere.
13:57This was not the experience that I hoped for.
14:00Okay, whatever.
14:01Suit yourself, and don't let the door hit you on the way out.
14:24Good morning, Bradley.
14:27Oh, it's you again.
14:29Decided to give us another chance?
14:31In a manner of speaking, I wanted to properly introduce myself.
14:36I'm Jessica Blackwood, CEO of Sunlight Salons.
14:39I decided to come in Incognito yesterday to get a first-hand experience of our customer service.
14:46What?
14:48You're the CEO?
14:50That's right.
14:51I believe in understanding our services from the ground up and ensuring that our customers are receiving the best care
14:59possible.
15:00Okay, look, look.
15:03I was just having a bad day yesterday, okay?
15:06It's really not always like that.
15:07I'm actually...
15:08Bradley, Bradley, Bradley.
15:09A bad day or not, our customers come here for a relaxing experience and top-quality service.
15:16They don't deserve to be treated poorly or with prejudice.
15:20Their behavior toward me, as well as other customers I observed, was unprofessional and unacceptable.
15:26No, sure.
15:26Listen, ma'am, I'm truly sorry.
15:30I mean, it won't happen again.
15:33I appreciate the sentiment, Brad, but trust is earned through actions, not words.
15:39Sunlight Salons prides itself on maintaining a high standard for both services and customer interactions.
15:46I'm afraid your attitude and performance don't align with our values.
15:51Are you?
15:52Are you firing me?
15:54Very much so.
15:56I believe it's in the best interest of our brand and customers.
16:00I hope you take this as a learning experience and strive for personal and professional growth.
16:05A learning experience?
16:06You've got to be kidding me.
16:07I'm the best nail tech on the West Side.
16:10I'm the guy that gets butts in the seats around here.
16:12I mean, the ladies can't get enough of Brad, and that's just a fact.
16:16You should check X, formerly known as Twitter, because I have not one but two fan accounts on there.
16:22I love Brad.
16:24That's just your problem.
16:26No one is denying that you're talented, because you certainly are.
16:31But it's your attitude that is the problem.
16:35It is essential to treat every person with kindness and respect, regardless of whether
16:39they appear to be a regular customer or the CEO of the company.
16:43Everyone deserves a positive experience.
16:48Good luck, Brad.
16:49I genuinely hope you reflect and grow from this.
16:56You're going to regret this.
16:57I promise you that.
16:59Oh, I most certainly will not.
17:02Yeah, well, we'll see.
17:10It's been 10 years to the day that I sat in that tiny, cramped office with nothing but a big
17:16idea and an even bigger debt.
17:1810 years since we promised to change the industry without letting it change us.
17:24But somewhere along this meteoric rise, the reports on my desk tell a different story.
17:30Numbers, targets, projections.
17:32They all sing praises.
17:33But it's the murmurs of discontent, the whispers of dissatisfaction that echo louder in these halls.
17:40How many brilliant minds have we lost to burnout?
17:43How many voices silenced by the grind?
17:48Cultural decline, they called it in the last survey.
17:50And maybe that's just it.
17:52Cultural doesn't just decline on its own, does it?
17:54It's eroded bit by bit by practices we ignore and behaviors we excuse because the numbers look good at the
18:02end of the quarter.
18:03No, I didn't build this company to be a machine where you input young, passionate professionals on one end and
18:11get burned out husks on the other.
18:13We promised a place where innovation thrives, where every person feels valued, heard, and respected.
18:20And if that promise is being broken, I need to know why.
18:23I need to see it, not through boardroom presentations or filtered reports, but through the unvarnished lens of everyday experience.
18:35So if my team is losing sight of who we are, it's time for a reminder.
18:40Isn't it?
18:41Time to walk these halls, not as Jessica, the CEO, but as someone who truly sees and hears what's happening.
18:47If I need to go undercover to bring back the soul of this company, then that's what I'll do.
18:55Let's find out if our values still live in the heart of this company, or if they're just words on
19:01our fancy lobby wall.
19:12You're the new secretary, right?
19:14Well, these need to be sorted, filed, and cataloged by lunch.
19:17And make sure the Henderson account files are on top of my desk within the hour.
19:22You think you can manage that without any mistakes?
19:24Or is multitasking beyond your skill set?
19:27Everything will be ready as you requested, Mr. Mark.
19:30It's Mark. Just Mark.
19:33Remember, we're all about efficiency here. Time is money. And I hate wasting both.
19:38Mark, I've completed the financial analysis for the presentation next week.
19:43I've included the additional projections you asked for and cross-referenced them with last quarter's figures.
19:48Just add it to the pile over there.
19:51And Sarah, it's about time you start taking some initiative.
19:54Maybe if I start getting me my afternoon coffee? Two sugars, no cream? Surely that's not too complicated?
20:01Yes, of course, Mark. I'll bring it right over.
20:04Great. And Sarah, about your report presentation, try and sound confident, will you?
20:09You mumble through it every time.
20:11It's not just about having the numbers. It's about commanding the room.
20:15You do know that, right?
20:17I understand. I'll work on that. Thank you for the feedback.
20:25What's with the look, Jenny? You got something on your mind?
20:29Just focusing on the task at hand, Mark. The Henderson files will be with you shortly.
20:34Yeah. See that they are.
20:36And Jenny, I noticed you're a bit slow on the uptake.
20:40This isn't some mom-and-pop shop.
20:42We operate at a pace here, okay?
20:45So keep up, or you'll find yourself out the door.
20:48There's a difference between fast pace and chaos, between leadership and tyranny.
20:55Did you just say something, Jenny?
20:57Just reminding myself about your coffee preferences, Mark.
21:01I wouldn't want to make a mistake.
21:03Smart. And remember, perception is everything.
21:07How you present yourself and your work, it all counts.
21:13Time for some big changes around here.
21:21Do you even know what this is about, or...?
21:23No, I got the same email like you.
21:26Okay.
21:32Jenny?
21:34Is that you?
21:36Did you call this meeting?
21:38You know me as Jenny, the temporary secretary.
21:40However, that's not entirely accurate.
21:44I am Jessica Carter, your CEO.
21:47I've spent the past few weeks among you not just to observe,
21:51but to understand our company from the ground up.
21:54Our strengths, and more critically, our weaknesses.
21:58Mark, your work is impressive, but it is not just our profits that I am concerned with.
22:04It's our people.
22:06Jessica, I assure you, my team...
22:09Your team operates under a cloud of fear, Mark.
22:11You lead not by inspiring, but by belittling.
22:15This is not the leadership model we aspire to at our company.
22:19But...
22:20But...
22:21Sarah has shown not only remarkable skill in her work, but also resilience under undue pressure.
22:28Effective immediately, I am removing Mark from his managerial position.
22:32Sarah will step into the role as the new manager of this department.
22:37You can't do this.
22:38This decision is not just about penalizing failure, but about recognizing potential
22:43and fostering an environment where respect and encouragement are the foundations of our leadership.
22:49You're all insane.
22:51We are here not only to succeed, but to grow as individuals and as a collective.
22:57Under Sarah's leadership, I believe this team will thrive in ways it hasn't before.
23:02Thank you, Jessica.
23:03I am committed to making our department a model of excellence and integrity.
23:09Mark, I value your expertise, and I hope you will take this opportunity to reflect and learn.
23:16You will report to Sarah, and I expect you to support her in her new role.
23:21Forget it.
23:22I'm leaving.
23:28Let this be a turning point for us all.
23:31Let's remember why we are here and who we are here for.
23:37You can count on me, boss.
23:39I won't let you down.
23:42This doesn't look as appealing as advertised.
23:49Excuse me, sir.
23:51Do you think this snack is any good?
23:53Oh, sorry.
23:54I didn't see you there.
23:56Well, let me see.
23:58I'm not sure, but let's check the ingredients together.
24:02It doesn't look to be too much sugar and a full day of fiber.
24:06Sounds pretty good to me.
24:07Thank you, sir.
24:09You're very kind.
24:10No need to call me sir.
24:12I'm just John.
24:13Are you finding everything you need today?
24:16Well, I'm trying to, but times are tough, you see.
24:19Money's tight, and I can't afford much.
24:22I understand.
24:23It can be challenging.
24:25Just take your time, ma'am.
24:27Sometimes it's the little choices that make all the difference.
24:29Yeah, I'm trying to make every penny count.
24:32I've got three hungry grandkids at home, and they haven't had a proper meal in days.
24:38Three kids?
24:39That sounds really tough.
24:41I remember when my family struggled, too.
24:44It's been hard since my husband passed away.
24:47His pension isn't enough, and my health, well, it's not what it used to be.
24:53Ma'am, I know what it's like to grow up with Little.
24:56My family had its share of hard times, too.
24:59Really?
24:59You don't seem like you've ever gone through something like this.
25:03Well, appearances can be deceiving.
25:06I've worked hard to get where I am today, but I'll never forget where I came from.
25:10That's nice.
25:12Look, there's a discount on ramen.
25:14Maybe I should get a few cups for the kids.
25:17That's a good idea, Martha.
25:18But don't forget to check the expiration dates.
25:21Sometimes they put the older ones on sale.
25:23You're right, John.
25:24I can't afford to buy something that won't last.
25:30Ma'am, are you feeling okay?
25:32You've been coughing a lot.
25:34Oh, it's nothing.
25:35Just this nagging cold.
25:38I can't afford to go to the doctor.
25:40My kids need the money for food more.
25:43Maybe there's something I can do to help.
25:45Have you tried any home remedies?
25:47I've tried a few, but they don't seem to work.
25:50I wish I could afford some proper medicine.
25:53I think I saw some medicine by the checkout counter.
25:56Let's go take a look.
26:05What do you think about this?
26:07That looks good.
26:22I'll be told 45.
26:23Oh, dear.
26:24I thought it would be less.
26:26Let me check my wallet.
26:29I seem to be a few pennies short.
26:32Can I pay the remainder another day?
26:34I promise I'll come back with the money.
26:36Hurry up, lady.
26:37We don't have all day.
26:39Come on, lady.
26:40Make up your mind.
26:41Pay or leave.
26:43I'm so close.
26:45Just a few more cents, please.
26:47Excuse me, ma'am, but I'd like to help out here.
26:50I'll cover the remaining amount for her.
26:52Mind your own business.
26:53This doesn't concern you.
26:54Sir, you don't have to do that.
26:56I'll figure something out.
26:58No, Martha.
26:59It's not right the way you're being treated.
27:01I won't let you leave empty-handed.
27:03Oh, how generous of you, Mr. Knight in Shining Armor.
27:07Martha, it's the least I can do.
27:09Let's also get you some more groceries.
27:11Your kids should have a proper meal tonight.
27:13Thank you so much, John.
27:15You've been a real lifesaver.
27:18This isn't a charity, you know.
27:20You can't just barge in and pay for people's groceries.
27:22Actually, I can.
27:23And I will.
27:27You think you can just buy your way into being a good person?
27:30Well, it doesn't work that way.
27:32Nancy, I'm not trying to buy anything.
27:34I just believe in helping people in need when I can.
27:36He's right, ma'am.
27:37We all need a little help sometimes.
27:40Well, I'm just trying to do my job here.
27:42Maybe if you had one, ma'am, you'd be able to afford your own groceries.
27:46Nancy, maybe you should know who I am.
27:49I'm John Sullivan, the CEO of the supermarket chain.
27:52Wait, what?
27:53You can't be serious.
27:55I am.
27:56I was born into a poor family just like Martha here.
27:59I know what it's like to struggle to make ends meet.
28:01And I won't tolerate the mistreatment of our customers.
28:04You're the CEO?
28:05I had no idea.
28:09I didn't know either.
28:10I'm sorry for how I acted.
28:13Nancy, I appreciate your apology, but I'm afraid your behavior doesn't align with the values of our supermarket.
28:19I can't have our customers treated this way.
28:22Values?
28:23You and your values can go to hell.
28:25You think you're better than everyone just because you have money?
28:27Nancy, please.
28:28He was just trying to help me.
28:31Nancy, this isn't about money or superiority.
28:33It's about respect and kindness.
28:36Respect?
28:38Kindness?
28:39Those don't pay the bills, do they?
28:41Nancy, I've been where you are.
28:43Sometimes we need to be kind to receive kindness.
28:47Oh, spare me your sob story.
28:49You both make me sick.
28:52Nancy, I'm sorry, but I have to let you go.
28:54Your attitude is not acceptable, and I can't have it in this store.
28:58You're firing me?
28:59You'll regret this, Mr. High-end, mighty CEO.
29:03Nancy, I truly hope you find a path that brings you more happiness and understanding.
29:07Goodbye.
29:08You don't get it, do you?
29:09You and your charity cases, you're all just trying to feel better about yourselves.
29:13Nancy, please.
29:15Just take this as a chance to change.
29:19Old woman, if I'm ever as frail and as poor and weak as you,
29:23I hope I get hit by lightning.
29:25I'm out of here.
29:30Martha, are you okay?
29:32I'm fine, John, but I hope she can find some kindness in her heart someday.
29:38Me too.
29:42You know what, Martha?
29:45It looks like we're in need of a new cashier.
29:49Any interest?
29:51That would be fabulous.
29:54Wonderful.
29:54Welcome to the team.
29:59Hi, I'm Joanne.
30:01I'm starting today.
30:02I'll be assisting you for the week.
30:04Would you be able to spare a quick moment to guide me through some starting paperwork?
30:08Seriously?
30:09Do I have, like, information desk written on my forehead?
30:13No, of course not.
30:14It's just that you seemed approachable, and you are working at front reception.
30:19Approachable?
30:20Look, Grandma, I'm not here to babysit you, okay?
30:23I believe the nursing home is down the street.
30:26I'm sure they can take better care of me.
30:28I'm perfectly fine taking care of myself.
30:32Oh my gosh, you're still here?
30:35What do you need help with?
30:36You better make it quick.
30:37I've got important things to do.
30:39Yes, of course.
30:41Oh, if you do have too many important tasks, maybe I could help you with them.
30:44That's what I'm here to do.
30:45Why would I need to talk about my tasks to the old, new hire?
30:50Now, that's what I call an oxymoron.
30:53Listen, lady, if there's one thing for you to know, this place would crumble without me.
30:58I'm like the concrete foundation of this whole company.
31:02Now, I have better things to do with my time than talk to an old hag like yourself.
31:08You really don't need to be so rude.
31:11I'm just curious to help out in any way possible.
31:14It is my first day, so I'm just trying to get a better understanding of the lay of the land.
31:18You wouldn't even comprehend what I do for this company.
31:22Not only do I answer all the phone calls and the emails, but I manage the social media accounts.
31:28Do you even know what social media is?
31:30You probably are still stuck in the Pony Express days.
31:34I'm very well aware of social media.
31:36I wasn't born in the Stone Ages.
31:38I don't need to hear your life story, lady.
31:41Fine.
31:42If you're too busy, perhaps you could point me to someone who can assist me.
31:45Really, all I need is help formatting to start paperwork and opening reports.
31:50Reports?
31:51That's definitely not my job.
31:53Go down the hall and talk to Kevin.
31:55You're just so ruining the vibes around here.
32:07Hey, are you Kevin?
32:09I'm Joanne.
32:10I was told that if I need help reformatting some reports that you're the guy to go to.
32:14Yeah, yeah.
32:14I'm Kevin.
32:16The formatting can be tough, but I'm here to help.
32:19Why don't you take a seat?
32:21We can see what's tripping you up.
32:26So, what exactly is tripping you up?
32:29These headers and footers.
32:30They're all over the place, and the margins don't even get me started.
32:34I was used to simple programs like Word and PowerPoint, but working in InDesign has been
32:39a complicated transition.
32:41Yeah, sure.
32:42All right, well, let's straighten out these right here.
32:46You know, these new programs, they can be...