00:02Crazy weather we're having, huh?
00:05Uh-huh.
00:07Can I help you?
00:09Yeah, I think I have a reservation here.
00:11It should be under Colin Chen.
00:13I don't think so.
00:16That's weird. I made this reservation months ago.
00:19Sure.
00:22Uh, no. It looks like we don't have a room for Colin Chen.
00:27I'm sorry to inform you we're all booked for tonight.
00:30Could you please check? It's been a long day.
00:32Yeah, well, you win some, you lose some.
00:35Okay, I can't tell if you're joking or not, but we talked on the phone earlier today and I confirmed
00:39my reservation.
00:40Sir, I talk to a copious amount of people a day over the phone.
00:43There's no possible way I could remember every phone call I've had.
00:47I understand that, but you confirmed my room for tonight.
00:50You know what? It's fine. Are you sure you don't have any more rooms available?
00:54Absolutely not. It looks like we're all booked up for the rest of your life.
00:58May I suggest the alley down the road, though? I'm sure they have great accommodations.
01:01What? Alley down the road? Are you suggesting I sleep on the street?
01:05I'm not suggesting anything. I'm merely saying for a man of your upbringing, maybe you'd feel more at home there.
01:14Sir, look, I have this email confirmation proving I booked this week for the night. Would you like me to
01:19show you?
01:20You can show me, but my answer will not be changing. There is no way a person like you could
01:24be staying in this hotel.
01:26Only the most esteemed guests stay here. And you're suggesting you're in a suite? You must be joking.
01:32Oh, you know what? Wait, actually, I take everything back I've said. We just might be able to accommodate you.
01:40Really? That'd be amazing.
01:41Yeah, at the comedy show we host here. Maybe you can get on stage and tell your jokes to the
01:46people that actually want to hear them.
01:47I bet you're not even here to spend the night probably just doing some shady business outside of the hotel
01:53room.
01:54What do you even have in those bags, huh? Counterfeit clothing? Drugs?
01:59Okay, I don't need to explain to you what's in my bags, nor do I have to show you, but
02:03if you must know, it's just my clothes in my work laptop.
02:06Right, right. See, you say that, but your protectiveness over it is kind of raising some red flags, I'm not
02:11gonna lie.
02:11Or perhaps you're here to steal from the hotel. Well, not on my watch.
02:15Sir, it's incredibly rude of you to assume what I have in my bags, then to make assumptions as to
02:21what I'm going to do with them just because of what I look like.
02:23Well, I would absolutely love to be proven wrong, but it seems that I don't have more time to talk
02:29to you. Goodnight, sir.
02:30Can I at least borrow your phone? I don't have cell reception here. I need to make a call.
02:35Fine. And if I'll make you get out of here faster, you have one minute.
02:46Hey, Austin, I just came here. Hey, I'm very excited to see you next week.
02:51They don't want me to go to my restaurant. Oh, okay.
02:56Okay, you can answer them? Okay, thank you. Bye-bye.
03:01Are you ready to head out, sir?
03:02I believe you've overstayed your welcome.
03:04Actually, I'm hoping to speak to your manager.
03:07Please, I have an urgent matter to discuss with her.
03:09My manager? Yeah, nice try. There's no need to talk to her.
03:13She's a very busy woman, and I must insist that you leave.
03:16And I must insist that I talk to her. It pertains to her job status, and frankly, yours too.
03:21Oh, yeah? What, you think you can get me fired?
03:24I've worked here for five years, buddy. My manager and I are like peas in a pod.
03:29Okay, that's a really weird way to describe your relationship with your manager, but alright.
03:34Here's the thing. I'm not leaving until I talk with her.
03:36Fine. I'll call her. But don't expect much.
03:44Hi, Eve. Yeah, there's a disheveled man here looking to speak with you.
03:50Oh, you're on the phone with someone right now?
03:52Oh, no worries. Trust me. This man is not a high priority.
03:57Yeah, great. Thanks.
04:00See? She's very busy, and doesn't have time to talk to people like you. I suggest you leave.
04:04I'd rather stay.
04:06Sir, my patience is running out. Either you leave now, or I'm calling the police.
04:10Do you understand me?
04:13Hi. Uh, sorry. I just got off the phone. Is everything okay here?
04:16This man came in here demanding a room. He clearly can't afford it, but now he refuses to leave.
04:23Alright, Sam, that's enough. I'll take it from here.
04:27How are you doing tonight, sir?
04:28I was already having a mediocre night, to be honest, and was just hoping to get some rest.
04:33I've heard great things about this hotel, and I wanted to try spending a night here while I was in
04:36town.
04:37Oh, well, I'm glad you heard great things about this place. Did you already book a room?
04:41I did. I booked the suite a couple months ago, and I tell you the anticipation of staying here was
04:45killing me.
04:46I'm very happy to hear that. Where are you coming from today?
04:49I'm coming in from Los Angeles.
04:50Oh, what do you do there? I actually have family in California, too.
04:54I work in finance, but was hoping to escape all the headaches that come with it, and I'm just visiting
04:58some family this weekend.
04:59I understand, sir. Well, let's get you checked in, and may I ask for your name, please?
05:03Yeah, it's Colin. Colin Chen.
05:05That may I also see your ID, please?
05:07Of course.
05:09All right, sir. Well, let me just run this through our system in the back, and I'll be right out.
05:15Well, you can leave now, and we'll take care of that fake ID for you.
05:19I'm not leaving until I get my ID back. Whatever you say. However, I must insist you go somewhere else.
05:24You're holding up the line.
05:28Great. Thank you so much for your patience, sir.
05:31I also couldn't help but notice, are you in any way related to Austin Chen? I was just on the
05:37phone with him, actually, and he said to be on the lookout for a special guest, and I saw you
05:41two share the same surname, so...
05:43Yeah, he's my brother. I was coming into town to see him, actually. It's been a while.
05:47Oh, wow. So you're our esteemed guest.
05:49Sorry, Austin Chen? Who's that?
05:52Austin Chen is the owner of this hotel, Sam. Sir, we are honored to have you staying with us tonight.
05:57No, no, no. The pleasure's all mine. All I wanted was to see my brother and see his life's work
06:01with this hotel.
06:02And we would love nothing more than to accommodate you and have you spend the night here. It says here
06:07you have a reservation for the presidential suite.
06:10That sounds correct. However, I was under the impression from Sam here you were all booked up and my reservation
06:15didn't exist.
06:16Uh, no. It says right here that your reservation was made months ago. Why would your reservation not exist?
06:24Well, this fine gentleman here denied me my room, told me I didn't have a reservation for it, proceeded to
06:29tell me that you were all booked up, and then he suggested I sleep on the street.
06:34What? No, that's not true. He's lying.
06:36From the moment I stepped into this establishment, you've been nothing but rude to me, insulting me, and showing clear
06:41prejudice against the way I look.
06:43Sam, how could you? No form of discrimination is ever okay. Do you have anything to say for yourself?
06:50Look, I was just trying to do the right thing and protect this hotel, alright? I was trying to maintain
06:55a standard.
06:56Well, clearly your standard is not one we wish to uphold here, so you're fired. Don't bother clocking in for
07:02your next shift.
07:03You're not serious. You can't just fire me like that. I've been here for five years.
07:08Well, I just did, so get out of this hotel now.
07:12You're seriously going to fire me because of some homeless kid? What if being brothers with Alex Chen or Chan
07:19or whatever it is is a lie, huh? What then?
07:22Look, I have an insane amount of proof, not that I need to show it to you, but the main
07:27thing here that needs to be addressed is your shallow attitude and thinly veiled racism.
07:32Oh yeah, well excuse me for not jumping at the idea of your type of people being able to afford
07:37upscale hotel rooms. You look insane.
07:39Alright, that's enough. You can leave. Now.
07:42Eve, you must be out of your mind. This place is going to fall apart without me.
07:46Your behavior has consequences, Sam, and I can't tolerate your rudeness and disrespect towards our guests.
07:51Consequences? You're a joke. I've been running this place while you sit in your cushy office. Look, I don't need
07:57this dump anyway.
07:59I expected some professionalism, but clearly that's not happening. This conversation is over.
08:05Good, because this hotel's worse than the Motel 6.
08:11I am so sorry, sir. Let's get you checked in.
08:15Thank you so much for all that. I really appreciate you saying something and removing him.
08:19Of course, sir. We don't stand for that kind of behavior. Ever. And I'm so sorry you had to endure
08:23that.
08:25Here, here's your room key. And please just let me know if there's anything else that you need or want.
08:30Thank you so much. I'll be sure to tell Austin what a great manager you are.
08:35Have a great day.
08:39Thank you so much, crews.
08:41You
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