00:09After 20 years of transforming public service delivery through digital solutions,
00:14Kazakhstan is entering a proactive phase where services aim to reach citizens before a request is even made.
00:21With around 90% of services already online, the country is now targeting 98% availability by next year,
00:28moving towards a more human-centered model of governance.
00:34Welcome to EastWestConnect. We're highlighting business and economic opportunities in Kazakhstan
00:39and the wider Central Asian region connecting with Europe and beyond.
00:43Kazakhstan ranked 24th out of 193 countries in the UN Global E-Government Development Index in 2024
00:51and 10th in the Online Services Index alongside leaders such as South Korea, Denmark and Estonia.
00:58Beyond rankings, the real story is adoption.
01:01Over 70% of the population uses the e-Golf portal or Super App with around 5.5 million citizen
01:07requests processed each year.
01:10This digital infrastructure is also translating into economic gains.
01:14In 2025, IT service exports increased by 65%, reaching nearly 1 billion euro.
01:20With digital government solutions playing a growing role, exports could reach 4 billion euro by 2029.
01:27To look ahead, we're joined by Rostislav Koniazkyn, the first Vice Minister of Artificial Intelligence and Digital Development of Kazakhstan.
01:37Mr. Koniazkyn, welcome.
01:39Hello.
01:39What will the changes look like in the digital public services sphere with the introduction of the new national strategy
01:46on large-scale digitalization and AI implementation?
01:49In this digital strategy, we must re-engineer about 40% of all public services and implement AI tools in
02:00producing these public services also for the governmental agencies.
02:03Also, we think that the data that is used for providing public services must be recombined
02:12because right now, you know, every governmental agency wants to keep their data by themselves
02:18and interconnecting all these data and producing much better results for all the systems and products in one governmental platform.
02:32The government aims to increase digital service exports to 4 billion euro by 2029.
02:38What role will digital solutions play in this?
02:41And are there any plans to scale abroad?
02:43And when we are talking about exporting GovTech, it's not like, you know, exporting eGovMobile or eGovPortal
02:53because if we want this product to work, we need a lot of other products and systems to be ready.
03:01And so we think that GovTech will lead export of products of Kazakhstan and companies,
03:08but also we want to export products of our IT ecosystem.
03:13Also businesses, startups, and last year we have done about 1 billion US dollars export to other countries.
03:25So we think that collaboration between businesses and GovTech solutions would be the best way to export Kazakhstan's IT production.
03:35Mr. Konyashkin, thanks for your time.
03:37Thank you.
03:39Kazakhstan is rolling out a one-stop AI interface for public service delivery.
03:45Here is the story.
03:48Kazakhstan has launched a chatbot, LMGPT, allowing citizens to access public services through a conversational interface like ChatGPT.
03:56Instead of navigating complex forms, users can submit requests through simple prompts.
04:02The AI agent processes these requests using access to relevant personal and family data while integrating services across government systems.
04:10LMGPT eliminates bureaucracy and accelerates processes.
04:14Currently, citizens must navigate long chains of requests for over 400 services across 20 systems.
04:20Currently, the AI agent covers basic life events such as childbirth, changing family status, and applying for social benefits.
04:28For example, when registering a child for a nearby school, users can complete the process through the platform and confirm
04:34it with a digital signature.
04:35Data privacy is maintained within a closed encrypted network.
04:39While the concept of a single AI window for government services is not entirely unique, Kazakhstan's level of implementation is
04:46higher than average.
04:47LMGPT positions Kazakhstan as a global frontrunner, extending well beyond Central Asia due to the sheer scale of its software
04:54and technology stack.
04:55Kazakhstan plans to expand LMGPT beyond government services, integrating it with businesses and second-tier banks, turning it into a
05:03universal assistant across public, financial, and commercial sectors.
05:09We spoke to Alia Ospanova, the General Director of the Digital Government Support Center, to see how AI is scaling
05:16across government services.
05:19AI doesn't need to understand who is the owner of this puzzle, but it just resorts this puzzle, giving the
05:28correct and legal framework generated, evidence-based answer for the asking person.
05:34Also, we apply two-factor authentication on top of that as a technology, in order to ensure the high-level
05:41encryption of the data which is being processed.
05:45What new digital solutions should we expect in the near future, and how can AI help remove bottlenecks?
05:51Recently, we held AI Governance Cup, where we had 184 requests from different industry players who are already implementing AI.
06:03The top AI solutions at the moment, if I may mention them, except EGOF AI, which is very successful, we
06:09have AI Tax Consultant.
06:11We have AI Legal Consultant, we have AI for Energy, developed by Kigog, for example, as a national company.
06:20And this is something what we are trying to implement across the industry, since our main aim is to make
06:27our country an AI-driven country, an AI-native nation.
06:32The main three pillars, which are absolutely necessary to implement an AI in any country, and to make it socioeconomically
06:43impactful, should be at place, what we currently foresee in my country.
06:49So, number one is the infrastructural framework, where we say that we have this sovereign local supercomputer, domestic one, which
06:58is based in Kazakhstan and is 86th in the globe.
07:00We have to place the legal framework, make it the blueprint for the industry to play in the area of
07:11AI.
07:11So, we launched the digital code, the law on AI, drawing and outlining the frame of how to work with
07:19artificial intelligence in the country.
07:20And number three, what we have to follow is the human capital, which is critically important to build an AI
07:31nation.
07:33In the past year, we have trained over a million Kazakhstani citizens, from school children to students, from political leaders
07:42and politicians to the CEOs of national companies.
07:49Mrs. Panova, thank you so much for your answers today.
07:51Thank you so much.
07:54That's all for now. See you in the next episode of EastWest Connect.
07:57We'll be right back.
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