00:00Is that Timothy?
00:01Hi, yeah.
00:02Hi.
00:03Is that Mrs. Bradbury?
00:05Yeah.
00:06Are you okay?
00:07Hey, my sister.
00:08My name's Tim.
00:10Mrs. Bradbury.
00:12To Edna.
00:13Tim.
00:14That's my name.
00:15Your name is Tim Bradbury.
00:17Tim.
00:18Yeah, Tim.
00:19Tim Bradbury.
00:21Yeah.
00:21And then, what's your middle name?
00:24What's your middle name?
00:25So what's your name?
00:27Just for your potential refund.
00:30One second.
00:30Mum?
00:32What's my middle name?
00:33Just there.
00:34Oh, yeah.
00:35Just one second.
00:37Hello.
00:37Hello, Timothy.
00:38How are you doing today, Timothy?
00:40You good?
00:41I'm good.
00:42I'm so sorry.
00:43My son just took the phone off.
00:45He was watching YouTube.
00:46I'm so sorry.
00:47No, not to worry, Timothy.
00:49The reason for the call today,
00:51it has come to our attention that you may have actually been missed all.
00:54You are potentially owed a refund of up to £1,800.
00:59Are you with me?
01:00Okay.
01:01The great thing is, Timothy, because you are existing clients,
01:04we do not require any information from you.
01:08Our system automatically shows you the name of the finance you've had
01:13and how much money the things we owe.
01:16So I put your name down as Mr. Timothy Bradbury.
01:19Yeah.
01:19Is that correct?
01:20Yeah.
01:29Brilliant.
01:31And then your last name is B for Bravo, R for Romeo, A for Alpha, D for Delta, B for
01:36Her Brother,
01:37R for Uniform, R for Romeo and Y for Yankee.
01:41Have you had any middle names on your finance agreements?
01:44No.
01:45Brilliant.
01:45Sorry, just one second.
01:46And then your name?
01:47Yeah?
01:48Someone's just knocked on the door.
01:50Can I just give you...
01:51Thank you for your answer.
01:52Yeah, take your time.
01:53Hello, my dad's just going to get the door.
01:56I'll come back to you.
01:57Okay.
01:58Are you okay?
01:59Thank you for your help.
02:00That's okay.
02:01What's your name?
02:02Okay.
02:03Candy, what's your name?
02:04My name's Tim.
02:06I'm named after my dad.
02:07Wow.
02:09That's really brilliant.
02:10Yeah.
02:10My dad used to speak to a radio called Candy ages ago.
02:14Are you the same, Candy?
02:16Oh, wow.
02:17No, no.
02:18Oh.
02:19Sipping candy.
02:20Yeah.
02:21You know a lot about your dad's phone or are you watching YouTube?
02:26I was watching YouTube and then you rang.
02:28Oh, my apology.
02:30Sorry for disturbing you.
02:32That's okay.
02:32Just don't let it open again.
02:40Hello.
02:41Hi.
02:42Hi.
02:42Your son's very cute, eh?
02:46Wow.
02:47So, Timothy, just to let you know, if we do get you refunded, we'll contact you to your
02:52email.
02:53And then I've got your days of birth down at the 20th of May, 1981.
02:57You don't sound the day of a 20.
02:59What's your secret, Timothy?
03:01Thank you so much.
03:03It's a good job.
03:03My wife's at work.
03:04Wow.
03:06So, Timothy, have you ever put in a claim for my so-called finance before?
03:10No.
03:12Have you ever tried to look into my so-called finance?
03:15Have you clicked on any online adverts and signed anything?
03:19No, nothing.
03:20So, just like you do qualify for the eligibility check.
03:23I'm okay to pop you over text, sorry, email to your email.
03:28Tim, T for tango, I for indigo, and for Mike, dot raspberry, T for bravo, Arthur Romeo,
03:36A for half foot, T for thousand.
03:37Yeah, but how we spell that?
03:38Because normally people always spell it wrong.
03:47Sorry, can you start that?
03:50Sorry.
03:51So, the B for bravo, R for Romeo, A for alpha, B for delta, B for bravo, U for uniform,
04:01R for
04:02Romeo, Y for Yankee.
04:04Is that correct?
04:06It might be, yeah.
04:07It might be.
04:08Let me just check.
04:09Sorry, one second.
04:10I don't know how to work.
04:12Can I just get my son?
04:14Because he's better on phones than what I am.
04:17Wow.
04:18Yeah.
04:18Okay, yeah.
04:19Just give me one second.
04:21Hello?
04:21Hello, Tim.
04:23I'm going to need your help, okay?
04:25So, what you need to do is go to your dad's email.
04:29Can you do that?
04:29Do you want me to go on the phone email or do you want me to go in the office?
04:35No, whilst I'm on the phone with you, you need to pop me on the loudspeaker and you need
04:41to go into the email.
04:42What you need to do is go into the inbox, your dad's inbox.
04:49Right.
04:49Have you sent an email?
04:51No.
04:51What I need you to do...
04:52So, you're not watching whyfinder.com, no.
04:56So, are you in the email, Tim?
04:58You're not OnlyFans.
05:00Which one are you?
05:02Which one are you?
05:04So, Tim, what you need to do, can you type in car finance?
05:09I'll spell car finance for you.
05:12So, car.
05:13T-A-R.
05:14B for Charlie.
05:15A for Alpha.
05:16R for Romeo.
05:18So, car.
05:20Yeah.
05:21Curly Curly Curly.
05:23Do you know how fast cars go?
05:25Yeah.
05:25They go...
05:26They're fast.
05:26They go like...
05:27Meow.
05:28They're fast like that.
05:30Can you do a...
05:31Can you do a car...
05:32One second, dad.
05:34Can you do a car noise?
05:36Yeah.
05:37Go on.
05:37Do you do a car noise like me?
05:39Meow.
05:40Meow.
05:40Meow.
05:44So, Tim, can you type in finance now?
05:47Your car noise wasn't as good as my noise.
05:50Can you do it again?
05:51Meow.
05:52No.
05:53Meow.
05:53Meow.
05:55F for fairy.
05:56I for igloo.
05:58Have you got that?
05:59Is that right?
06:00N for...
06:01No.
06:01No.
06:02F.
06:02No.
06:04Yeah.
06:04So, it's S.
06:06S.
06:07Have you typed in S-I-M-A-N-C-E.
06:11Finance.
06:12Car.
06:13So, I've got car.
06:14F for Freddie.
06:16I've got a friend in school car, Freddie.
06:19Oh, wow.
06:20Are you Freddie's mum?
06:22Are you Freddie's mum?
06:25No.
06:25No.
06:26No.
06:26I'm not.
06:27Oh.
06:27So, just tell me, what have you typed in your dad's email?
06:32Car.
06:32What else have you got in the email?
06:35Car?
06:36I've got car.
06:39I've got car.
06:39C-A-R-E.
06:40C-A-R-E for Robert.
06:43Let me get my dad and he can write it in the phone.
06:47Okay, okay.
06:48I've just got...
06:49Dad?
06:50Okay.
06:51Hiya.
06:52Sorry about that.
06:53What is it you're trying to do?
06:54I...
06:55So, you're in the inbox now.
06:57Your email inbox.
06:59Are you in the inbox?
07:00Tim, is this the inbox?
07:02Yeah.
07:03That's the inbox.
07:04Right.
07:04So, right.
07:05What do you want me to write?
07:06Okay.
07:07So, now you need to write in car finance.
07:09No.
07:10No.
07:11No.
07:12No.
07:12Anything in your...
07:13Can you maybe remove that and type in PCP?
07:18P for Papa.
07:19P for Charlie.
07:21P for Papa.
07:22That's PCP.
07:24And keep any email thumbs up for PCP.
07:30Um...
07:32Nothing now.
07:33Okay.
07:34Brilliant.
07:35So, what I have done now, Timothy, I have popped you over text message.
07:40Am I okay to pop you over text message?
07:43Right.
07:44Yeah.
07:45I've got a text.
07:47Okay.
07:48Brilliant.
07:48So, the text message says, Dear Timothy, please click below to check your eligibility for
07:55car finance.
07:56Do you see that?
07:59Um...
07:59Just one second.
08:00Let me just press that.
08:02Oh my god.
08:05I'm...
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