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  • 10 hours ago
Moving into a new home means a fresh start. New beginning. New neighbourhood. New routine. But something that doesn’t change is the need to stay connected. You need your internet, phone and TV services to work in your new home. Unfortunately, unexpected billing, service quality or contract issues can still happen. When they do, there’s help available from an independent agency: The Commission for Complaints for Telecom-television Services (CCTS). As you start unpacking boxes and settling in, remember: you don’t have to handle telecom or TV problems alone. You can learn more about resolving issues with your provider at letsstayconnected.ca.
Transcript
00:00Moving into a new home means a fresh start, new beginning, new neighborhood, new routine.
00:06But something that doesn't change is the need to stay connected.
00:09You need your internet, phone, and TV services to work in your new home.
00:13Unfortunately, unexpected billing, service quality, or contract issues can still happen.
00:19When they do, there's help available from an independent agency.
00:23The Commission for Complaints for Telecom Television Services, or CCTS,
00:27unresolved issues can be frustrating.
00:30Whether it's a service that isn't working as promised, or a billing charge that doesn't seem right.
00:34If you can't work things out with your provider, the organization can help.
00:39Their complaint resolution service is free, and it gets results.
00:43As you start unpacking boxes and settling in,
00:46remember, you don't have to handle telecom or TV problems alone.
00:50You can learn more about resolving issues with your provider at LetsStayConnected.ca
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