00:00Moving into a new home means a fresh start, new beginning, new neighborhood, new routine.
00:06But something that doesn't change is the need to stay connected.
00:09You need your internet, phone, and TV services to work in your new home.
00:13Unfortunately, unexpected billing, service quality, or contract issues can still happen.
00:19When they do, there's help available from an independent agency.
00:23The Commission for Complaints for Telecom Television Services, or CCTS,
00:27unresolved issues can be frustrating.
00:30Whether it's a service that isn't working as promised, or a billing charge that doesn't seem right.
00:34If you can't work things out with your provider, the organization can help.
00:39Their complaint resolution service is free, and it gets results.
00:43As you start unpacking boxes and settling in,
00:46remember, you don't have to handle telecom or TV problems alone.
00:50You can learn more about resolving issues with your provider at LetsStayConnected.ca
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