00:00When we say smelled bad, it made people's eyes water.
00:03People act very different on planes than they do at home.
00:06Some parents left their kids, so we have to turn around.
00:09I think I've become desensitized.
00:11I've been a flight attendant for three years.
00:13Four years.
00:1436 years.
00:15And this is my craziest, my craziest in-flight experience.
00:19Crazy to me is the smells on the plane.
00:22I've only ever kicked off two people from a flight my whole career.
00:26No one can ever guess why.
00:27They'll be like, oh, were they drunk?
00:28No, it was BO.
00:30They smelled so bad they couldn't fly, which I didn't even know was a thing.
00:34It's in the bottom line of the ticket.
00:36Purchase a ticket.
00:37You have to have good hygiene.
00:38When people would board and they would literally, kind of like in The Lion King,
00:42how all the zebra heads, they would turn at their row.
00:45And they were saying, um, if they're flying, I'm not flying.
00:47If they're flying, I'm not flying.
00:48Everything on the aircraft is going through the vents and is coming back out.
00:52So if we had shut that aircraft door with them on board,
00:55the entire plane would have smelled like them.
00:57So I went to the captain and I was like, oh, we're getting some complaints.
01:00And it's like, it's pretty bad.
01:02And yeah, they got kicked off.
01:04Please shower.
01:05Just, just basic hygiene.
01:07Okay.
01:07If you want to enjoy your tuna egg sandwich at home, by all means, like go ahead.
01:12But if you're going to do that in like a metal tube with recycled air, maybe like just wait a
01:18little bit.
01:18There was a particular flight where somebody might have been passing gas consistently and there was
01:25another passenger seated in that region and she just could not take it anymore.
01:29So she started yelling, please, whoever is farting, please stop.
01:35It was kind of cool because the cabin was policing itself.
01:37I mean, there's really not much that we can do in those situations other than offer coffee bags.
01:43That's a flight attendant hack.
01:44It masks the smell.
01:46So instead of smelling somebody's leakage from their body, you will smell coffee grounds instead.
01:52So the lavatories a lot of the times are right by the galley.
01:56And that's also like our kitchen.
01:57Someone will walk out of the lavatory and we'll be like, oh my gosh.
02:01So a lot of flight attendants actually carry like a little air freshener,
02:04which I've started carrying as well.
02:05A lot of people also put like the coffee bags like on top of the jump seat where the
02:10where the lavatory door is so that it kind of like neutralizes the smell.
02:14But yeah, very, very poor placement of the lavatories, unfortunately.
02:20When you go through training, they do have situations where the instructors are literally
02:24acting like crazy people.
02:26Sometimes even some of your classmates are acting like crazy people.
02:29Crazy is the unpredictable.
02:30Every single day that I come into work, I expect the unexpected.
02:34We allow cats and dogs on the aircraft.
02:36And someone came on with a squirrel.
02:39Sorry, there's squirrels aren't allowed on board.
02:41And he looked right back at us and he was like, that's my cat.
02:44We were looking at the squirrel and we were like,
02:47that cat has a tail that looks like a squirrel.
02:49I mean, I was questioning my sanity.
02:51The agent came on and I said to her, that's a squirrel, right?
02:55Yeah, sorry.
02:56You and your squirrel cat can't fly.
02:58On my first ever day of flying, this was my first trip out of training.
03:02We had landed in Charlotte.
03:04And so I stick my head out the window and I see a bunch of police officers.
03:09And they are like vests on ready to go.
03:11And I'm new.
03:12So I'm thinking, are police always here to open the door?
03:15And they come in and they're like, tell all your passengers to sit down right now.
03:18The police basically storm the plane and they drag one of my passengers off.
03:22While all of this is happening, we have a dog in main cabin who had a severe accident all over
03:28main cabin.
03:28I have a passenger who's like, can I get a napkin? Can I get a napkin?
03:32I have to clean up my dog's poop.
03:34There's police dragging a man off the plane.
03:37This man was being arrested for armed robbery and home invasion.
03:40They're asking for a napkin.
03:41The cabin's now smelling.
03:43One of the pilots goes, can you arrest the dog while you're at it?
03:46The dog was happy after all of that.
03:48He, I think he felt a lot better.
03:49I didn't because this was literally my first day of flying.
03:52And I thought that this was how my career was going to go.
03:55We were going from Detroit to Denver.
03:58This drunk passenger boarded, she was like a middle-aged woman,
04:02stumbling down the aisles.
04:05And usually you're supposed to stop them right at the boarding door.
04:09You can't be intoxicated when you get onto the aircraft.
04:12It's a FAA thing.
04:13If they're visibly intoxicated, it's definitely a discussion to have with the pilots
04:17to ensure the safety of everyone, including ourselves.
04:19We tried talking to her.
04:21She did not make any sense at all.
04:24The gate agent came on board, ended up kicking her off.
04:27We closed the boarding door.
04:29Like, we're literally ascending.
04:31The pilot stops short, gets on the loudspeaker.
04:34Some parents left their kids, so we have to turn around.
04:37And supposedly the mom that got kicked off left her 14-year-old child on board.
04:43And now she's an unregistered, unaccompanied minor.
04:46And the reason why we weren't able to tell that
04:48was because they weren't under the same reservation.
04:52We went up to the kid, and we were like, was that your mom?
04:55She said yes.
04:56She's like, why didn't you leave the plane if your mom got kicked out?
04:59She kind of just shrugged her shoulders, and then they left.
05:07People act very different on planes than they do at home.
05:10There is this sense of situational awareness that just completely leaves.
05:15And then passengers that are constantly vaping or constantly smoking, that is also crazy.
05:19It's like, we know that you vape, and we always know because when you get on that plane,
05:22and you're vaping in that bathroom, there's a signal that goes to the cockpit, and we just know.
05:27There's a sensor in the restroom.
05:29We know when it happens.
05:31So we obviously look at who was the last passenger that came off the bathroom,
05:34and then we kind of make that determination if, like, we should take you off the plane.
05:38We're trained for, if these alarms go off, it's because of smoke, blah-da-da.
05:42We're not trained for grown men denying that they had smoked on the plane.
05:47Came out of the lav, the alarm's going off, there's smoke in the lav.
05:51We need to know where you placed it because of a fire.
05:53Like, a lot of people try and stick it in the trash.
05:55That's why we have something in the trash that will automatically put a fire out.
05:59I don't care what your name is.
06:00I don't care anything about you.
06:02Where's the butt?
06:02Like, where'd you put it?
06:03He looks straight in the face and, what cigarette?
06:07Wasn't me.
06:07So I don't really know what to do with that because it was you.
06:10There's smoke in there.
06:11The alarm's going off.
06:11He's like, it must have been like that before I got on board.
06:14It's just common sense not to smoke in a plane.
06:16Vaping in the bathroom is one thing.
06:17Or going into the laboratory with no shoes on.
06:20Like, that's not water on the floor there.
06:21It's piss.
06:22Or with socks, which I think is worse because you're having pee all over your socks.
06:29I've never gotten the Mile High Club phone call.
06:31I don't think our bathrooms are big enough to fit two people, unfortunately.
06:35So the stereotype is huge.
06:37A lot of flight attendants get with a lot of pilots.
06:40The actual, like, luxury of Mile High and in the bathrooms, no.
06:45If there's two people going into the restroom, we all see.
06:47Our jump seats are right there next to the lavatories.
06:49No, it's not going to happen.
06:50I saw it, but in my brain, I was just like, you're going to the bathroom.
06:54So many bacterias.
06:56Like, what are you going to do?
06:57It's just disgusting.
06:58But I guess some people, they have these crazy sexual ideas.
07:03We will have someone come on board and they will be a 10.
07:06I'm like, Chris Hemsworth, 10.
07:08The crew knows.
07:09Sometimes we'll chat about it.
07:11We'll tell the back.
07:11Oh my God, 7a.
07:13But then we'll be in flight and there's turbulence.
07:15So the seatbelt sign comes on.
07:17We have to make our announcement.
07:18We have to have everyone seated and Chris Hemsworth, 7a, will stand up.
07:23You are no longer a 10.
07:24You are all the way down to a zero.
07:26Pretty much that is general rule flight attendants.
07:29Passengers, there's an entitlement that they feel that if they have the seat,
07:33that the overhead space is for them as well.
07:35But you pay for the seat.
07:37You're not paying for the overhead space.
07:39Flight attendants are paid when the boarding door closes
07:41and when we push back from the gate and then take off into the air.
07:45A lot of people don't know and don't understand
07:47that when these things happen, we're not getting paid at the time of like the delays
07:52and the cancellations.
07:53We're only paid for the flights that we work.
07:55So a lot of people don't know this, but you are welcome to come back to the galley
07:59and chat with us, ask us a question if you need something.
08:03If the seatbelt sign is off, ask for water, ask for headphones, glass of wine.
08:08We are so happy to get that for you.
08:10We are here to be the calm and the chaos.
08:12Kindness really does go a long way.
08:14You never know when you come to work something different every day.
08:16Some of my craziest stories come from like being in the back
08:19and somebody is having an emotional moment and they need a hug as they're crying on my shoulder.
08:23Like you're a therapist.
08:25You're a friend.
08:26I've heard about breakups.
08:28I've heard about toxic boyfriends.
08:30And I'm like, girl, leave that man.
08:31He is not worth your time.
08:33He is not worth your time.
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