00:08Hi, sir. Can I help you?
00:12Yes, my name is Les Paycheck, and I have a small problem with my bill.
00:19Okay, let me type your name in here. Is that with one S or two S's?
00:25It's one S. Ma'am, here's my driver's license. Will that help you a little bit?
00:30Yes. That is you. Okay, so I'm Miss Bundler. I am with Billy. So tell me what your problem is.
00:43Well, here's my bill right here. As you can see, I was billed $1,700 for a partial hysterectomy.
00:54Oh, so you had a sex change and that. Well, don't forget, sir, but I thought you came in because
01:01you're pregnant.
01:02No offense, no. Okay. Go ahead.
01:06Miss Bundler, I had a back surgery, and they added all these other charges to the bottom of my bill.
01:16Look at all this stuff.
01:21Tampax, partial hysterectomy. What is going on?
01:24And you had no sex change.
01:27Well, no. Do I look like I had a sex change?
01:30You know, some women have hormone problems, especially if they're going from one sex to another, and they get a
01:36little fur around their face.
01:38So, I don't know.
01:39I am so confused on this. I am so upset. Can you help me with this?
01:44Uh-huh. So, you're unpacking. Okay, you.
01:49So, how did you know how to read all that?
01:52Well, my sister-in-law is a surgical nurse, and she was reading the codes, and she started laughing.
02:00She said, when did you have a partial hysterectomy?
02:03Well, so, you should have contacted me on the website to begin with, or called me, or emailed me, or
02:09why did you come to the hospital anyway?
02:12Miss Bundler, I tried to email you. I tried to call. No answer. I tried to find a hospital. No
02:19sign on the building. Nothing. I've had so much trouble.
02:23We're taking care of the sign. So, have you ever been to the homeless hospital before?
02:29No.
02:31Because, I found no other record of you, so.
02:36This is so frustrating to me. Can you please help me?
02:39Oh, yes, sir. I'm delete. Delete, delete. There are a lot of charges on here. I do agree.
02:47Yeah. Uh-huh. Okay. So, um, okay, sir. So, for my expert helping you with this problem, I'm going to
02:59send you an email so that you can give me a good review. Remember, it's Miss Bundler.
03:05Oh, think about that, ma'am.
03:08Think about it. Hmm. Okay. Bye, guys.
03:12All right.
03:17Bye.
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