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00:10I know that your protocol is...
00:12So you're trespassed, or we gotta leave now?
00:14I'm an AG.
00:15I'm an AG.
00:16Good for you.
00:17I don't give a ****.
00:17Let's go.
00:18What do you think?
00:19Probably plus it's a team before.
00:21They're being the team because you're not leaving.
00:23You're acting like a Karen.
00:24You know it's a Karen.
00:25You are a Karen.
00:26You're acting like a Karen.
00:28You are a Karen.
00:31In the midst of a standoff, he's going to deliver his package.
00:36I don't give a ****.
00:39Oh my God.
00:41Okay, y'all, we're going to the hotel that Chanel booked her.
00:45This is a ****.
00:47This is a ****.
00:48Hurting somebody ate this ****.
00:50Get out of my face.
00:51Go.
00:52Don't **** touch me.
00:55Why?
00:56Why?
00:58Customer complaints are at an all-time high.
01:02You ****.
01:03Sons of fish.
01:04Putting workers on the defensive.
01:06Oh!
01:08And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out
01:16battle at the checkout.
01:21The customer is always right.
01:23The customer is always right.
01:24Holy cow.
01:24Is just plain wrong.
01:26I am a customer.
01:27I am a customer too, Becky.
01:32Yeah!
01:33The customer is always right.
01:35These days, where nearly everyone has some sort of smart device that can record,
01:42it's easy to call people out for unseemly behavior.
01:59Like this employee, who felt slighted after an apparent back and forth with the customer.
02:07And while seeing a camera pointed in their direction may cause some to cut their losses,
02:13for others, it only seems to egg them on.
02:18I'm not one of those people who's on the street, man.
02:21Huh, you sound like a...
02:22Not at all. I'm sorry.
02:24I'm a hiring graduate that makes me money.
02:26Yeah, right.
02:27At a store in California.
02:29According to the person filming,
02:31this woman is allegedly complaining to the cashiers about the price of her items.
02:35And now they claim she's been making unwelcome comments to the people she's been holding up in line.
02:41Okay, ma'am, that's enough. You don't have to engage with him.
02:43He's not engaging with you.
02:45He's engaging into my business.
02:47Okay.
02:47Some employees intervene to move her along.
02:49Yeah, it's freedom of...
02:51And then you're going back to work with Mr. Mr. Nittler and it's been needed.
02:54Like, you got what you wanted.
02:56Yes, I'm recording you.
02:58I'm recording you, ma'am.
03:00Go ahead.
03:01I figured you would.
03:02Yeah.
03:03Okay.
03:03If you're done with your dress action, you can just go.
03:06Okay.
03:08Conducting himself in a respectful manner.
03:10They like it.
03:11And I do, too.
03:11You're the one who's basing you for so many of us.
03:15But instead of complying with the guard's request, she engages in a tit-for-tat with the customer who's recording
03:21her.
03:22People have places to go.
03:24I have places to go, too.
03:26Clearly, you're done with your transaction.
03:27More important than theirs.
03:28This customer needs to proceed with your transaction.
03:32Taking one last photo...
03:34Can you slide through here?
03:38She leaves.
03:40I'll get you.
03:41Shop control store.
03:43This is our store.
03:44Yeah, why?
03:45This is our store.
03:48But the back and forth continues outside.
03:51This is our store.
03:53He asked you why you had to be racist.
03:56And you're mad?
03:57Yeah, because you're racist.
03:59How?
04:00With both women now recording one another, the conflict goes around in circles.
04:05You tell me.
04:07How?
04:08You tell me.
04:09You the one who said it.
04:11Uh, no.
04:12You're the one who said it.
04:14Until one of them decides to escalate the situation even further.
04:20I'm going to call the police on your end.
04:22Call the police.
04:24What are you calling the police for?
04:26You're harassing me.
04:27How am I harassing you?
04:29And as she waits for someone to answer, the insults pick up again.
04:34You're acting like a Karen.
04:36You know what the Karen's are?
04:37You are a Karen.
04:38You're acting like a Karen.
04:39You are a Karen.
04:41And turn particularly juvenile.
04:44Keep taking it.
04:49The woman does ultimately appear to get through to the police dispatcher.
04:54On my door, there's a mother and son harassing me.
04:58According to the filmer, the police do eventually arrive and no arrests are made.
05:04However, the clip has over 9 million views.
05:08It's unknown if the customer has made a public statement.
05:11But keep in mind.
05:13Okay, ma'am.
05:14That's enough.
05:15You don't have to engage with me.
05:16He's not engaging with me.
05:17He's engaging into my business.
05:19When engaging in a dispute at a store, failing to treat others with respect, especially when
05:27cameras are rolling, could result in a whole lot of unintended attention online.
05:33You're acting like a Karen.
05:35You know what the Karen is?
05:36You are a Karen.
05:41In the United States, every customer who walks into a business is, in theory, a welcome guest.
05:48Until they are not.
05:50Here it comes.
05:53Aren't you?
05:57Don't drink yet.
05:59Who the f*** now?
06:01And once a business owner or manager tells someone to leave, refusing to go can potentially
06:06turn a customer...
06:08I can't relax and I'm trying to talk to this guy, man.
06:12I can't talk to this guy.
06:14Put you in my face.
06:15...into a trespasser.
06:17Sir, please exit the bar.
06:18We are now asking you to leave.
06:20If you're not leaving, we'll have these officers deal with you.
06:25In Rhode Island, according to a police report, officers are responding to a call about an
06:30unwanted party at a restaurant.
06:32You see, that's trying to go.
06:33I want you to turn your body to come off.
06:35The protocol is that you turn it off.
06:37If a citizen requests it to turn it off, she's going to go.
06:40So they want you guys to leave?
06:41Yes, we're going to.
06:42Let's just leave.
06:43Let's just make it easy, okay?
06:44It's unclear why these two women are no longer welcome.
06:48I'm her husband.
06:48That's not the point.
06:49Can you look at me right here?
06:50We'll talk over here, okay?
06:51Your protocol is...
06:52Can we all talk?
06:53Can we all talk?
06:54Talk over here.
06:55The man in the tan jacket, apparently one of the women's husbands, attempts to tone things
07:00down.
07:00No, nothing.
07:01Nothing.
07:02She is our college friend.
07:04As another officer checks in with the restaurant staff.
07:07You guys just want to know, do you want to trespass?
07:09Anything we can do.
07:11Trespass, yeah.
07:12I just need trespass to get in there.
07:13Please.
07:14Do you want me to do this?
07:15I know that you're part of college.
07:16So you're trespassing or we've got to leave now?
07:18Unless you want to be in there?
07:19We're not trespassing.
07:20You haven't notified us.
07:21So we're trespassing.
07:22Number one, don't we do?
07:23But the women seem in no hurry to go.
07:26The doctor wants to ask you to turn the body to come off.
07:29Okay, no, no, I understand you don't want to deal with it, but the protocol is if I ask
07:34you to turn off the body cam, you have to turn it off and not your protocol.
07:37She's a f***ing lawyer, so she knows.
07:39Well, that's f***ing lawyer stuff, so that's not true.
07:41So we got to go.
07:42No, it is.
07:43That's the law.
07:44I'm an AG.
07:45I'm an AG.
07:46Good for you.
07:47I don't give a f***.
07:48Let's go.
07:48The officers appear unimpressed with the woman's claimed credentials or her interpretation
07:54of state body cam policy, which says that a body camera can be turned off at
07:59the request of a witness or victim, but not for a suspect.
08:04Can you get your children out of here?
08:06I'm sorry, what?
08:08Let's go.
08:09No, no, no, no.
08:12And now the officers have had enough.
08:16No, no, no, no.
08:17Sir, you just need to take care of me.
08:19You just need to take care of me.
08:20I'm an AG.
08:21I'm an AG.
08:25She's a f***ing lawyer, so she knows.
08:28Well, that's f***ing lawyer stuff, so that's not true.
08:30So we got to go.
08:31In Rhode Island...
08:32That's law.
08:33I'm an AG.
08:34I'm an AG.
08:35Good for you.
08:36I don't give a f***.
08:36Let's go.
08:37Hands off.
08:38Officers are attempting to remove a woman claiming to be an assistant attorney general
08:42and her friend from a restaurant at the request of staff.
08:46Hey, how are you?
08:47Hey, how are you?
08:47Hey, hey, hey.
08:48Don't, don't.
08:49You just need to take care of me.
08:50You just need to take care of me.
08:51Hey, hey, hey.
08:51And when they won't go willingly...
08:54I'm an AG.
08:57What are you...
08:57What are you...
08:58What's wrong with me?
08:59What are you probably...
09:00What are you probably supposed to detain me for?
09:01You're being detained because you're not leaving.
09:03Because I'm wrong?
09:04The woman and her husband continue to assert her authority.
09:07Sir, she's not doing anything wrong.
09:09I'm an AG.
09:09She's not leaving.
09:10I'm an AG.
09:11She's an AG?
09:13You're not...
09:14She's not being arrested.
09:15Let's go.
09:16I'm not being arrested.
09:17You're putting me in cuffs.
09:18I'm not being arrested.
09:19Do you have any weapons on you?
09:20No.
09:21I'm an AG.
09:22You're a AG.
09:23But the officers are not backing down.
09:26You're arresting me, AG.
09:28Let me tell you something.
09:29Are you on an arrest right now?
09:30No.
09:30You're putting me on handcuffs and you're merendizing me.
09:33You're not merendizing me.
09:34Buddy, you're going to regret this.
09:36Yeah.
09:36You're going to regret it.
09:38How many?
09:40Meanwhile, the other officer is attempting to detain the friend.
09:44Take your hands off me.
09:45Take your hands off me.
09:48We will get the life, babe.
09:48But she's putting up a fierce resistance.
09:51Let's go for her.
09:53I'm right here.
09:54I'm right here.
09:56I'm right here.
09:58Come on, babe.
09:59No.
10:01Stop.
10:03Please, babe.
10:05I'm right here.
10:07I'm right here.
10:08Please, I'm scared.
10:08I'm right here.
10:09I'm right here.
10:09I'm right here.
10:10I'm right here.
10:10No, no, no, babe.
10:12Babe.
10:13The officers finally manage to get the cuffs on.
10:15Babe.
10:16Relax.
10:16Relax.
10:17Relax.
10:18No.
10:19As her husband watches helplessly from the sidelines.
10:23Let's go.
10:23Let's go.
10:24You should come out of here.
10:26No.
10:26You're overreacting.
10:29You didn't have to have this happen.
10:32Get in the car.
10:33No.
10:33Get in the car.
10:34Save the car.
10:35Babe, no.
10:36I'm right here.
10:37I'm right here.
10:38Get in the car.
10:39Guys, just put her in.
10:39No.
10:40Get in the car.
10:43Get in the car.
10:44Get in the car.
10:45Get in the car.
10:45No.
10:46No.
10:47Where the are you?
10:50I know.
10:51According to the police reports, both women are ultimately
10:54arrested.
10:55You're not trespassing.
10:56You haven't notified us that we're trespassing.
10:58You never want to.
10:58You're not trespassing.
10:59You're not trespassing.
10:59The woman in red, who does in fact turn out to be an assistant
11:03AG, pleads no contest to a charge of willful trespassing.
11:08I'm an AG.
11:09I'm an AG.
11:10Good for you.
11:11I don't give a ****.
11:11Let's go.
11:12And according to a news report, after her boss condemns her
11:16actions, she faces a six-month suspension from her position.
11:20However, in a news interview, he says she's really remorseful
11:23and takes responsibility.
11:25She's a **** lawyer, so she knows.
11:28Well, that's **** lawyer stuff, so that's not true.
11:30So we got to go.
11:31The AG's friend is charged with disorderly conduct, willful
11:34trespass, and resisting arrest.
11:37Hey, I'm right here.
11:38No, I'm here.
11:39According to court records, she pleads no contest to the charge
11:42of resisting arrest, and the remaining charges are
11:45dismissed.
11:45No.
11:46Get in the car.
11:46No.
11:47In a statement through her attorney, she apologizes to the
11:50members of the Newport Police Department for her reaction to
11:53being taken into custody, a situation that both customers
11:57could have avoided by simply leaving when asked.
12:01What the ****?
12:02Don't touch me.
12:03In the court.
12:05You're told and told.
12:06You're acting like a kid, man.
12:07And a reminder that regardless of one's position,
12:09I'm an AG.
12:11I'm an AG.
12:12The law applies to everyone.
12:14Buddy, you're going to regret this.
12:16Yeah.
12:17You're going to regret it.
12:19I'm an AG.
12:25You're going to regret it.
12:26Modern shopping malls provide customers with more than just a
12:28place to buy things.
12:30They often double as a space for people to socialize.
12:36And, of course, have a little fun.
12:42But unlike other gathering spaces, such as public parks,
12:46malls are still privately owned businesses that can be held liable
12:50for injuries or other harm that occur on their property.
13:01So they often hire security to help ensure that everyone follows the rules.
13:09And while many so-called mall cops don't often see this much action,
13:14every now and then...
13:16He's f***ing smiling.
13:18He's so f***ing magnificent f***ing.
13:21What?
13:21What did you say to me?
13:22At a mall in Canada.
13:24My f***ing man!
13:25According to news reports, security guards are trying to remove some BMX bikers...
13:29Go f***ing.
13:31F***ing Mike!
13:33No Mike!
13:34...who they claim were riding their bikes inside the mall food court.
13:37While the bikers say they were simply walking with them
13:40and had agreed to leave after they got their food.
13:43F***ing Mike!
13:44Mike!
13:45As things quickly turn physical, both sides call for backup.
13:49Ah!
13:51Ah!
13:52Get the f***ing car on you, man!
13:54Get off!
13:54Don't break his arm!
13:55Get off!
13:56Don't break his arm!
13:57Don't break his arm!
13:59F***!
13:59The biker in the purple shirt manages to extricate himself.
14:03Get off!
14:04F***!
14:05But only for a moment.
14:07Get off!
14:08Get off!
14:08Oh!
14:09Oh!
14:09F***ing up!
14:15Get off!
14:16Get off my face!
14:17Go!
14:17Go f***ing fuck you!
14:19Outside a mall in Canada...
14:21Mike!
14:22Mike!
14:23...a confrontation between security guards and some BMX bikers who are told to leave the property...
14:29Call, please.
14:30We need the...
14:30Mike!
14:30Get Mike!
14:31Get Mike!
14:32F***!
14:33Get Mike!
14:34Mike!
14:35Mike!
14:35...quickly turns violent.
14:37Hurry!
14:38The biker's friend joins the fray.
14:41I want you, man.
14:42Get off!
14:43Don't break his arm!
14:45Don't break his arm!
14:47Do it, man!
14:48Get off!
14:50And once free, the biker retaliates.
14:53Oh!
14:54Oh!
14:55F***!
14:57F***!
14:57My God!
15:00You're on bike, you f***ing...
15:01No!
15:02Back, you f***ing DMS and medic.
15:04F***!
15:04Help!
15:05As the apparently bloodied guard slowly recovers,
15:07his partner, once again, has the biker in the purple shirt restrained.
15:12Stop f***ing with me, man!
15:13Get off!
15:15That's like, we need to get out of the house!
15:17Get off!
15:17Get off!
15:18Back off!
15:18Stop f***ing touching, man!
15:21Get off!
15:23Get off!
15:24Get off!
15:25Get off!
15:25Get off!
15:26Mother f***er!
15:27Get off, bitch!
15:28But not for long, allowing him and his friends to escape.
15:36According to news reports, two of the three bikers are later arrested.
15:40They're charged with assault, and ultimately each are sentenced to probation.
15:46A big price to pay.
15:48F*** you, yeah, I'm a C-medic.
15:50F*** you, no!
15:50For failing to heed the warnings of security staff,
15:53who are simply trying to maintain the peace.
15:57F*** Mike!
15:59Mike!
16:04These days, thanks to precise online tracking tools,
16:08customers expecting a package can now know the exact second their delivery has arrived.
16:13I hope your mind is going well.
16:16You have no markers on your house that says what number you are.
16:20Still, it usually takes a human to get it there.
16:23And that is hard to find your house, my dude.
16:26And it's unsafe, honestly.
16:28And all that detailed shipping info doesn't tell the whole story
16:31about what the delivery person went through to drop the package safely at the doorstep.
16:37Hard at work.
16:38In North Carolina.
16:40In the midst of a standoff, he's going to deliver his package.
16:44I don't give up.
16:45F***.
16:46This delivery driver casually walks past multiple police cars with lights flashing
16:52right into an active law enforcement situation.
16:55F***.
16:56What is it?
16:57Officers on scene suddenly notice him.
16:59Oh, my God.
17:01And spring into action.
17:02Give us the package, bro.
17:04What are you doing?
17:06Apparently unfazed by any possible danger,
17:09the employee even gets proof of delivery.
17:11Look, he's taking a picture.
17:13It made it there.
17:15According to news reports,
17:17the delivery company released a statement
17:19saying that their drivers shouldn't deliver a package
17:22if they don't feel safe.
17:24And that they've since spoken to the employee,
17:27reminding him that his safety comes first.
17:32Advice that goes for any delivery person,
17:34but especially...
17:38This one.
17:50In France,
17:51a delivery driver has hit a snag.
17:56A large dog is guarding the home he has to deliver to.
18:03The driver regroups and tries to approach again.
18:14His third approach is a bit more stealthy.
18:21To no avail.
18:30With one eye on the threat,
18:33he makes one more attempt to open the mail slot.
18:37Mission accomplished.
18:41A lesson in courage and perseverance
18:46from a worker just trying to do his job.
18:57These days, hotel booking sites allow potential guests
19:00to get all kinds of details about their future stay
19:03through photos and reviews
19:04that usually include promise of an inviting, clean space.
19:10Usually.
19:14In Georgia, two friends booked what appeared to be a nice hotel online.
19:19Notice how all these rooms have numbers, right?
19:23Just look.
19:24And then look at ours.
19:25And then look at ours.
19:27But once they arrive...
19:29Okay, y'all, we're going in the hotel that Shanae booked with her eyes closed.
19:33It's not quite what they bargained for.
19:35It's so cute.
19:37What the f***?
19:39What the f***?
19:41Wait, I'm sitting half over here.
19:42What the f***?
19:43Ew.
19:44You get a whiff of cigarettes?
19:46Oh my God, it smells like somebody who's dumped their ass.
19:49Everywhere they turn...
19:51You're trying to got mold and f*** on it?
19:53Ew, really?
19:54I don't know what the f*** that is.
19:56...reveals another red flag.
20:00This is a curtain.
20:02This is a f***ing curtain.
20:03Somebody ate this b***h.
20:05Oh my God, it looks so bad.
20:08They're not f***ing around.
20:09You have to get me out of here.
20:15Where's the place in the parking lot?
20:17The outside of the property is no more inviting than the inside.
20:26This is why you don't rent after most of the f***.
20:29This is why you don't rent after most of the f***.
20:30Here, a boy get shot.
20:32Look.
20:34Oh, so we can get some rent.
20:38This one.
20:39Despite the less than ideal circumstances,
20:42the women choose not to complain to staff
20:44and instead make the best of the situation
20:48for two nights.
20:51But no matter how positive the outlook,
20:53this incident serves as a reminder.
20:55This is a f***ing curtain.
20:57Somebody ate this b***h.
20:58When it comes to accommodations,
21:00you can't always trust what you see online.
21:03Look.
21:04Oh, so we can get some rent.
21:06Dang it.
21:07So make sure to read the reviews.
21:14Holy f***.
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