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00:02Controllers in Islamabad watch as Air Blue Flight 202 head straight towards a massive hill.
00:09He's not turning.
00:14They issue urgent warnings.
00:16Turn left immediately.
00:18But fail to prevent a disaster.
00:20Marine ahead.
00:21They're going down!
00:30It's the worst accident in Pakistan's aviation history.
00:36When investigators listen to the CVR, they hear the pilots realize they're in danger.
00:42Terrain, sir!
00:45Took steps to avoid it.
00:47Turning left.
00:49But were unable to save the lives of 152 people.
00:54Why aren't we turning left?
00:56The crew knew what they had to do.
01:00They had reported that they were doing what they were supposed to do.
01:04And yet, the aircraft continued to fly in the wrong direction.
01:10BD! BD!
01:14Up!
01:17I mean, one, they'll be having you.
01:18I think you're up on my side.
01:19I'm going to wait to see you.
01:20I'm going to go.
01:21I'm going to go.
01:34Air Blue Flight 202 begins its early morning descent towards Islamabad, Pakistan.
01:46There are 146 passengers and 6 crew on board the Airbus A321.
01:57Air Blue 202, expected arrival to ILS runway 30, followed by circling approach to land runway 12.
02:04No.
02:04Understood.
02:05It'll be ILS down to minima and then left downwind.
02:10Okay.
02:13Captain Parvez Chowdhury is one of the airline's most experienced pilots.
02:20Najam Qureshi is a former Air Blue pilot who flew with Captain Chowdhury.
02:26Captain Chowdhury had a lifetime of experience flying with the Pakistan International Air Line.
02:32He had a very successful carrier and he was pretty much approaching the end of his carrier.
02:37Air Blue 202 clear to 3900 for ILS approach to runway 30, followed by circling approach to land on 12.
02:45First officer Syed Ahmed has less commercial experience.
02:49He's a former F-16 fighter pilot and squadron leader in Pakistan's Air Force.
02:56Air Blue 202 clear to 3900 for ILS, 230, clear to descend to 3900.
03:10He had about 300,000 the type, so just brand new, learning the differences between the A4's line and the
03:17commercial line.
03:20Pakistan's capital, Islamabad, is a city of more than 800,000 people.
03:26It's surrounded by the Himalayan foothills to the north and northeast.
03:34The mountainous terrain means the only approach to Islamabad's runway is from the south.
03:41Due to the wind direction today, planes are landing on runway 12.
03:45They must circle the airport and make a visual approach to the other end of the runway.
03:54It is always safer to land with a headwind as compared to a tailwind.
03:59When the winds change beyond a certain limit, the air traffic controller will switch the runways.
04:05That will ensure the plane lands in a headwind.
04:11Thick clouds envelop the airport, making landings difficult.
04:17China Southern is going around and diverting back to Urumqi.
04:20China Southern confirming, diverting back to Urumqi.
04:25Attention, all landing aircraft.
04:27China Southern is diverting due to weather.
04:31If at any point you lose sight of the airfield,
04:35you should abandon the approach completely and carry out the missed approach procedure.
04:44Flight 202 is now less than 10 minutes from landing.
04:54You're down.
05:00Gear down.
05:04The plane reaches the minimum altitude to which the pilots can descend without the runway in sight.
05:12As soon as you see the runway, you turn right,
05:15and then after that you're supposed to keep the runway in sight.
05:19Commencing right turn, heading 352.
05:25Call it in.
05:28Air Blue 202, maintaining 2-500, and turning right, heading 352.
05:34Air Blue 202 confirming at 2-500, turning right, heading 352.
05:46Captain Chowdhury initiates the first turn of the circling approach.
05:51Air Blue 202, continue on the circle for landing on runway 1-2.
05:57Caution, low clouds and visibility.
05:59Maintain visual with the airport.
06:03Even in the poor weather, it is up to the pilots to decide whether they should continue to approach or
06:09not,
06:09depending whether they have the runway in sight.
06:15The controller expects to see the lights of the Airbus as it flies past the airfield.
06:29Radar, I can't see Air Blue 202.
06:31What's his current location, please?
06:33He's approaching the no-fly zone north of the airfield.
06:36Instruct him to turn left immediately.
06:41Flight 202 is much further north than expected, and needs to turn left for the approach to runway 1-2.
06:50Air Blue 202, turn left heading 180.
06:56Confirm he has visual with the ground.
06:58If not, instruct him to climb and execute a missed approach.
07:02Air Blue 202, confirm you have airfield in sight.
07:07The controllers had radar.
07:09They could see what the aircraft was doing.
07:12They could see that the aircraft was not doing what the procedure said they should be doing.
07:19Ask again.
07:21Air Blue 202, please confirm you have visual with the ground.
07:33Air Blue 202, visual with the ground.
07:37He's confirming visual.
07:41He's not turning.
07:45Controllers can see that Flight 202 is rapidly approaching the hills north of the airport.
07:56In the cockpit, the pilots are struggling to turn their plane away from the mountains ahead.
08:04Why aren't we turning left?
08:10Why aren't we turning left?
08:18Terrain ahead.
08:21Pull up.
08:22Terrain ahead.
08:23Terrain, sir!
08:24Pull up.
08:26Instruct him to turn left immediately.
08:30The controllers can't believe what they're seeing.
08:34Here's a guy with 25,000 hours, and he's flying directly towards a mountain.
08:41In the cabin, passengers have become aware that something's not right.
08:51They're approaching the 5,000-foot Magala hills.
08:56Terrain ahead.
08:58Pull up.
08:58Sir, we are going down.
09:00Terrain.
09:00Sir, we're going down.
09:02Messages from radar turn left immediately.
09:04Terrain ahead.
09:06Pull up.
09:06We're going down.
09:07Pull up.
09:21Flight 202 has crashed into the Magala hills, seven miles from the airport.
09:29The wreckage lies at an altitude of nearly 3,000 feet.
09:34It will be difficult for rescuers to reach the site.
09:41We couldn't get access to it with a car or a truck.
09:46Even with helicopters, there was no place to set down.
09:51So the only way to get to the accident site was with a long, slow climb.
09:58It takes more than half an hour for rescuers and volunteers to make their way up the steep hill to
10:04the crash site,
10:05in hopes of finding survivors.
10:16When crews do reach the site, they find a scene of complete devastation.
10:33152 people died in this accident.
10:36It's the worst accident in Pakistan's aviation history.
10:45Why did a modern airplane fly into well-known mountains north of the airport in Islamabad?
11:00Investigators arrive at the accident site to study the wreckage of Air Blue Flight 202.
11:09When an aircraft flies into mountains, there are really two areas that we're looking at in terms of the root
11:15cause.
11:17One is a sudden and unexpected loss of control.
11:22The other would be the aircraft has actually stayed in control of the pilots and still somehow been flown into
11:29a mountain.
11:34An analysis of the engines shows that they were fully functional at the time of impact and capable of producing
11:41maximum thrust.
11:46Cool.
11:47Good work, everyone.
11:48Start heading back down.
11:50Right.
11:51So the stabilizer was set at 3.5 degrees nose up.
11:55Landing gear was down.
11:57Engines at climb power.
12:00So configured for landing, but climbing at full power.
12:06an examination of the electrical and mechanical components that we could find there was no obvious
12:13damage or mechanical failure they were trying to land here but then they slam into the margala
12:22hills seven miles north of the runway how did they get so far off course
12:32for an approach that was supposed to be a very tight approach because of the existence of the
12:39hills that is extraordinary they were approaching from the southeast for a landing here on runway 12
12:56scattered clouds rain visibility was at 3.5 kilometers challenging conditions
13:08could the cloudy conditions have been a factor in the accident
13:14when an aircraft flies into high ground one thing that is almost certainly a factor
13:21is poor visibility low cloud fog call it what you will
13:28visibility would have been an issue but you don't need to see the margala hills to know that they're
13:39there everyone knows towards the north east of the runway there mountains they're clearly marked on the
13:45maps terrain ahead start with going down pull up pull up
13:56can the controller explain why the crew of flight 202 couldn't avoid the mountains
14:04radar control informed him he'd be doing the circling approach to runway 12
14:08a blue 202 expect arrival at ILS 30 followed by circling approach to land runway 12
14:17and he understood the approach yes sir he did
14:22understood it'll be ILS down to minima and then left downwind
14:30and then that's when I assume control as he began the right turn to the circling approach
14:41the circling approach involves four carefully timed turns the first to the right followed by a left turn
14:50that takes the plane parallel to the runway the two final turns lined the plane up for the landing on
14:56runway
14:57one two pilots must keep the runway in sight for the duration of this approach
15:07after about a minute I expected to see him fly by but he never did I asked the crew if
15:17they had the
15:18runway in sight and they confirmed that they did air blue 202 please confirm you have visual with the ground
15:31but he kept flying further and further away from the airport directly towards the hills
15:40after breaking off from the approach they are supposed to turn after 30 seconds instead they kept going for
15:47almost two minutes we tried to stop him several times it was too late message from radar turn left immediately
16:08we couldn't prevent
16:13what happened
16:20it's all here on the radar track
16:28crew knew what they had to do
16:32they reported that they were doing what they were supposed to do
16:36and yet the aircraft continued to fly in the wrong direction
16:42terrain ahead
16:45pull up
16:46how could the pilots have ended up so dangerously of course
16:58investigators look into the background of flight 202's pilots to determine if the approach into Islamabad was mishandled
17:09captain had years of experience with major airlines
17:15captain chowdhury has been flying for more than 40 years
17:19he has accumulated more than 25,000 flying hours throughout his career
17:25but only about 1,000 of those were on the airbus
17:33the first officer however is a whole different story
17:38first officer Syed Ahmed had far fewer hours than the captain
17:44the former fighter pilot had recently joined the airline and had accumulated only 286 hours on airbus a320 airplanes
17:56two very different pilots
17:59one
18:00during the end of his career with thousands of hours of experience
18:04and the other just starting off his commercial career
18:08but neither of them had a ton of experience with the airbus a321
18:16did the pilots lack of experience on this type of plane play a role in the accident
18:25experience is generally considered to be an asset
18:29the only potential downside is that of course if you've got a lot of experience of one particular thing
18:36it actually might be more difficult to learn how to operate this new type of aircraft
18:48okay
18:50so they're supposed to perform their approach within this area
18:53anything beyond this is outside the airport's 4.3 mile protection zone
19:00okay, let's see his track
19:03investigators examine flight 202's radar track to see how the pilots set up their approach
19:11all right
19:13so they make their first turn here
19:19and then head straight out of the protection zone
19:24then this left turn takes them directly into the marhala hills
19:31the radar track shows that the pilots flew closer and closer to the mountains surrounding islamabad
19:38wouldn't they have gotten a warning that they're approaching the hills
19:48yes sir
19:50it should have sounded 60 seconds before impact
19:56the enhanced ground proximity warning system
20:00looks downward to see the height that you're at above ground
20:05but it also looks ahead to see any terrain that you're flying towards
20:14if they got a warning
20:17why didn't they try to pull up or turn
20:21to avoid it
20:25did the pilots of flight 202 get any warning of an impending collision?
20:32the crew would have been given pictures on their navigation display
20:36of the approaching terrain
20:38and they would have been given aural warnings
20:41so since they flew directly into the terrain
20:46has the enhanced ground proximity warning system completely failed?
21:01don't leave me in suspense
21:03did they get any ground proximity warnings?
21:07they sure did
21:11terrain ahead
21:14pull up
21:15the cockpit data shows that in the final minute of the flight
21:19the crew got 21 separate warnings about the rising terrain ahead
21:24pull up
21:29ok
21:30so that answers that
21:34over 21 times
21:36we saw
21:37terrain terrain
21:38pull up
21:38terrain ahead
21:39pull up
21:40there's no way that the captain missed that warning
21:44the enhanced ground proximity warning system was working properly
21:48terrain
21:49terrain ahead
21:49if the warning system was operating
21:52why would the pilots ignore it and allow the accident to happen?
21:56terrain ahead
21:57pull up
21:58if you hear a full terrain pull up warning from the EGPWS
22:02the reaction should be immediate
22:05it should be to apply full power
22:07pull the nose of the aircraft up
22:09get it moving away from the ground
22:11and that should be done before any questions are asked
22:19why didn't the crew of Air Blue Flight 202 act on terrain warnings and steer their plane away from the
22:27mountains?
22:27Islamabad
22:28Air Blue 202
22:30investigators listen to the cockpit voice recording
22:33what are current conditions please?
22:36Air Blue 202 visibility is now 3.5 km with rain
22:39wind 16 knots 050 degrees
22:44runway 12 currently in use
22:46they focus on how the crew set up for landing
22:51it will be runway 12
22:53yes invisibility is kept
22:58the weather was marginal
23:00and marginal weather makes you nervous
23:02because you don't know whether you're going to be able to see anything at all
23:06and the captain clearly was nervous about this approach
23:12did the captain proceed with an approach he wasn't comfortable with?
23:18set waypoints
23:19for runway 12
23:21radial 026
23:235 miles abeam
23:32mate
23:32stop
23:35why is he asking him to input a course to the runway?
23:40this is supposed to be a visual approach
23:45it didn't make any sense for the captain to be entering waypoints into the flight management system
23:51the circling approach is by definition a visual approach
23:54so there is no way that any pilot would normally do this
24:01then just two miles from the airport
24:04the pilots of Air Blue flight 202 hear of a flight landing ahead of them
24:09be advised that a PIA 737 has landed on runway 12 safely
24:17commencing right turn heading 352
24:23that could have caused the pilot to say hey if they can get in we can get in too
24:28wait stop sir
24:30so he starts his turn later than usual
24:35half a mile from the runway
24:42instead of breaking off early they had to continue on because of the low visibility and low ceilings
24:48and they did not break off to the right until the last possible point which was at the end of
24:52the runway
24:54concerned with poor visibility
24:56Captain Chowdhury makes a baffling decision
25:00switch into nav mode for managed approach to runway 12
25:05there he goes switching to nav mode he can't be visual
25:11carrying out the circling approach using the autopilot to navigate is a violation of procedures
25:20as soon as you select the nav mode the plane starts to fly the pre-programmed waypoints
25:26and at this point Captain Chowdhury is no more flying the visual approach
25:45Chowdhury insists he can see the runway
25:47but investigators are certain he could not
25:51they can't see the airfield any longer because they've just got to the far side of it
25:55there is no airfield in sight
25:59so instead of turning left to fly parallel with the runway
26:05he keeps flying in this direction moving further and further from the airport
26:12sir we're reaching higher ground
26:16terrain ahead
26:18terrain ahead
26:20sir there's terrain ahead
26:22sir turn left
26:25terrain ahead
26:28it should be turning
26:30terrain ahead
26:31as the captain struggles to turn away from the hills
26:34terrain ahead
26:36controllers become concerned
26:38air blue 202
26:39confirm you have airfield in sight
26:42what should I tell him sir?
26:45terrain ahead
26:46tell him
26:49the crew doesn't reply straight away
26:52probably because the first officer knows full well that no they don't have visual contact with the airfield
26:57but he waits for his captain to tell him what to say
27:00air blue 202 please confirm you have visual with the ground
27:04terrain ahead
27:06air blue 202 visual with the ground
27:11in the end the crew tells air traffic control that they are in visual contact with the ground
27:18now that's not untrue but it's not the same thing as being visual with the airfield
27:23it feels more like a reply designed to get air traffic control off their backs
27:27terrain ahead
27:28sir we are approaching terrain ahead
27:30yes I know we are turning left
27:33pull up
27:34pull up sir
27:35pull up
27:36the captain says he's turning left
27:39but
27:41he keeps flying directly towards the hills
27:47investigators
27:48investigators are unable to explain why Captain Chowdhury could not alter his course and steer away from the mountains
27:58terrain ahead
28:00sir
28:01turn left
28:02the final minute of the CVR reveals a picture of chaos
28:06and confusion
28:08pull up
28:09pull up sir
28:09sir pull up
28:14you're a blind power
28:15trying to climb
28:19terrain ahead
28:20sir
28:21pull up sir
28:23pull up
28:23investigators hear First Officer Ahmed pleading with his captain to pull up
28:28terrain ahead
28:29why aren't we turning left
28:32pull up
28:35terrain ahead
28:36pull up
28:37terrain sir
28:41terrain ahead
28:42sir we are going down
28:44pull up
28:45message from radar turn left immediately
28:48pull up
28:49sir we are going down
28:52pull up
29:01all they had to do
29:03was turn away from those hills
29:10the
29:10pilots
29:11the pilots could not steer their plane away from the mountains
29:15the pilots could not steer their plane away from the mountains
29:18i think they knew what was happening
29:20i think they knew that they had to turn left
29:23for some reason the aircraft didn't turn left
29:28will flight 202's flight data recorder explain why Captain Chowdhury didn't or couldn't turn and avoid the plane?
29:37can we see the altitude please?
29:41the minimum altitude is 2500 feet
29:46investigators can see that Chowdhury dialed in an altitude below what's permitted
29:52there's only one reason it would drop below that
29:55there's only one reason it would drop below that
29:58commencing right turn
30:00heading
30:02352
30:07there's no earthly reason for doing it because the minimums are there for a very good reason
30:13the only reason why they ever break the minimums is because they can't see the ground properly and they want
30:19to get closer to it
30:21can we see the flight path?
30:25you see?
30:27he's way off course
30:29in heavy fog
30:30and has clearly lost visual
30:33let's see the autopilot modes
30:37so
30:39he asks the automation to take over
30:46more than four miles off course
30:48Captain Chowdhury makes his biggest error
30:51by switching modes on his autopilot
30:55the captain switched from heading mode to nav mode
30:59and the aircraft turned left to heading of 300
31:07towards the mountain
31:11the airbus now makes a left turn towards a predetermined waypoint
31:16bringing the flight dangerously close to the mountains
31:21he's approaching the no-fly zone north of the airfield
31:26from this point on air traffic control continued to urge the flight to turn left
31:31because they knew they were in the vicinity of the high mountainous terrain
31:34terrain ahead
31:41why aren't we turning left?
31:44pull up
31:46can we see what he's selecting?
31:51he's dialing in a left turn
31:59captain Chowdhury uses his heading knob to turn the plane sharply left away from the hills
32:08but the plane, it keeps flying in the same direction
32:11but the plane, it keeps flying in the same direction
32:11it's not turning
32:24he's still in nav
32:28investigators
32:28investigators realise the captain forgot that his plane was in navigation mode
32:33and not heading mode
32:35which is required to turn the aircraft
32:37if the aircraft is flying in nav mode
32:41it will keep on flying on its predetermined course
32:45whether or not the crew change the heading select
32:49terrain ahead
32:51why aren't we turning left?
32:53pull up
32:55captain Chowdhury doesn't realise that his inputs are futile
32:59pull up
33:01pull up
33:02in order to get from nav mode into heading mode
33:05you pull the knob out and that engages heading mode
33:08pull up
33:09he forgot to pull it out
33:12he realises his error
33:14and pulls the knob here
33:16at forty seconds before impact
33:26ah
33:28when captain Chowdhury tries to correct his error
33:31he only makes a bad situation worse
33:36sir, turn left
33:37oh
33:38why is that turning left?
33:40why is that turning left?
33:45captain Chowdhury has dialed in so many left turns
33:49that his last input is now to the plane's right
33:53the airbus takes the shortest route to get to that heading
33:58directly towards the Margala hills
34:05he's in heading mode for the rest of the flight
34:13the investigation saw that the captain was so reliant on the automation
34:16that he was trying to turn the aircraft to the left
34:20asking why the aircraft wasn't turning to the left
34:22but he didn't even use his side stick
34:25and actually turn the aircraft to the left manually
34:27why aren't we turning left?
34:30the range ahead
34:31investigators now know why
34:33captain Chowdhury was unable to turn left
34:36and avoid the mountains
34:37but one question remains
34:39why didn't the first officer recognize the mistakes
34:43and do something to correct them?
34:45sir, we're going down
34:52100 knots
34:53check
34:54investigators find a possible explanation for the first officer's puzzling behavior
35:00V1
35:01at the very start of flight 202
35:05rotate
35:06as it took off for Islamabad
35:10the flight starts with the pilots working efficiently as a crew
35:14positive rate
35:17gear up
35:27the take-off from Karachi is textbook
35:33from initial pushback start-up and all of it till take-off
35:37everything seemed normal
35:42we are clear to climb to flight level
35:44explain to me
35:45why that is blue
35:47but the other symbols are white
35:50the pilots cordial relationship soon changes
35:56sir?
35:57there on your display
35:58why is that symbol blue but the others are white?
36:02you should know why that is
36:05I believe it's because the flight plan defers from the current route
36:09no that's wrong
36:10it's because it's the one being navigated towards basic
36:15do you know how to modify this point?
36:19from the main menu
36:21oh you don't need to return to the main menu
36:23you can do it on the screen
36:26what did they teach you in that so-called training of yours?
36:31captain chowdhury is heard quizzing and berating his first officer
36:37this wasn't normal behaviour
36:39it seems it was only really for the purpose of
36:42putting his first officer in his place
36:46making sure he knew who was in charge
36:48and to do as he was told
36:52what's he doing?
36:55if you don't know how to use the flight management system
36:59then what use are you in the cockpit?
37:01you might as well go back and help the girls serve tea
37:07yes
37:09sorry sir
37:18what about maximum thrust available for climb?
37:21can you at least tell me what that is?
37:23this has been going on for nearly an hour now
37:26told ya
37:29radio ahead to Islamabad for the weather
37:34do you know how to use the radio?
37:35yes
37:40captain chowdhury is a very experienced pilot
37:42he should know that this is not how he behave
37:46on the flight deck of an airliner
38:02investigators wonder why captain chowdhury would act so aggressively towards his first officer
38:08he was recently treated for diabetes and hypertension
38:13but deemed fit to fly
38:17anything?
38:19pilots who flew with him said he was demanding
38:21sometimes difficult
38:24but nothing at this level
38:27maybe it had more to do with him
38:31could the first officer's background have affected his captain's attitude towards him?
38:41in Pakistan there has been a hidden rivalry between air force pilots
38:46and the people who are in the commercial side already
38:50they feel that the Axi Air Force guys they are taking away their opportunities
38:57investigators believe that the captain's abusive behavior might explain one of the mysteries of this tragedy
39:05why first officer Ahmed never took control of the plane
39:12all the first officer had to do was to take manual control of the aircraft and fly it away from
39:17the mountain
39:21investigators scrutinize first officer Ahmed's actions leading up to the crash of flight 202
39:26his first officer tells the captain to pull up three times and turn left
39:32twice
39:33but he never says he's taking control
39:40if I was the first officer
39:42if I was the first officer
39:43take over the control
39:44pull back on the side stick to create the max performance maneuver
39:48apply toga thrust
39:49and keep climbing till I'm clear of the hills
39:54the team believes the captain's behavior earlier in the flight
39:59explains why the first officer allowed him to mishandle the approach
40:03if you don't know how to use the flight management system
40:07then what use are you in the cockpit
40:12we have the captain's behavior which was so overbearing so autocratic
40:18so nasty
40:20that it served to completely shatter the self-confidence of the first officer
40:25first officer Ahmed allows procedures to be set aside
40:30switch into nav mode
40:32for managed approach to runway 12
40:35okay
40:38sir
40:39and then fails to take control
40:42when his captain flies the plane directly towards the mountains
40:47he was so worn down by the captain's harsh behavior that
40:50he just couldn't stand up to him
40:53he became a bystander
40:59the first officer clearly knows that what they're doing is wrong
41:02he knows that his captain is disoriented
41:06that the aircraft is on a collision course with a mountain
41:09and yet somehow he doesn't have it in him to intervene
41:16terrain ahead
41:18pull up
41:19sir we are going down
41:21sir we are going down
41:22three and a half minutes after the start of the approach
41:26we are going down
41:28the airbus slams into the hills
41:32killing everyone on board
41:41this is one of the most extraordinary accidents i've seen
41:48there were no technical factors in this accident
41:53there was nothing wrong with the aircraft
41:56there was nothing wrong with the engines
41:58it was all a matter of human misjudgment and human error
42:10if he doesn't try the approach in nav mode
42:13there's no accident
42:16all the warning signs were there
42:19telling them what to do
42:22it should have been easy to recover
42:25very
42:27if he hadn't taken his first officer out of the picture
42:31different outcome
42:34absolutely incredible
42:42it's hard to believe that somebody of his experience
42:45would make so many errors
42:47and mishandling of the aircraft
42:52it just defies logic
42:58the final report into the crash of airblue flight 202 makes several recommendations to pakistani airlines
43:07including better briefings on the circling approach procedures
43:11and better crew management training
43:15this accident shows that cockpit management
43:18and the atmosphere in the cockpit that set by the captain
43:21is just as important as an operating aircraft and operating engines
43:26and in 2018 the airport in Islamabad is replaced with a more modern airport with two runways that are well
43:34away from the hills that claim the lives of the 152 people on board flight 202
43:44as i learned more
43:45i really felt extremely bad
43:51i felt very sad
43:53about that loss
43:59it was a preventable accident
44:01It was a preventable accident
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