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00:00Good evening, everybody!
00:03Four sets of holiday hosts...
00:05It's a lovely stay, thank you very much.
00:06...have stayed at each other's places.
00:09Today, with all the visits over, scores are settled.
00:14I was devastated with the four.
00:17And the payments revealed.
00:18I didn't ask you to put that in there.
00:20That's what you're paying for.
00:21I just didn't think it deserved that price tag.
00:24With four in a bed...
00:25It's the gameplay that you're playing.
00:27There's no game here, Sharpen.
00:28He's not playing a game.
00:29Did anyone get a good night's sleep?
00:31To be accused of game-playing is extremely upsetting.
00:43It's the final day of the competition to be named Best Value Place of the Week.
00:47The rival hosts are assembling one last time...
00:51...to find out what they've been paid...
00:54...and settle some scores.
00:56Let's crack on, we're getting some answers.
00:57Kicking things off is Emma-Louise Sims, who was first to host this week...
01:02...alongside colleague Liv, who had to drop out of the competition.
01:06Time to get my answers.
01:09When the guests' carriages arrived at the Crown Inn in Saar, Kent...
01:13...he's a lovely old boogey, isn't it?
01:14Oh, it's really cute, like I'm all set.
01:17Hello.
01:18Hello.
01:19Charbon got a whiff of grandeur.
01:21This is quite nice, smells fresh, looks modern.
01:25While Mark and Annie...
01:26...cute little chocolates, that's kind.
01:28...thought the cost wouldn't trouble the royal purse.
01:31I'm impressed for the price, it's unbelievable.
01:33Amy and Mark found bedding fit for a princess and her pee.
01:37Nice soft pillows.
01:39I like to see a pillow protector.
01:41But on closer inspection, they didn't give the decor their seal of approval.
01:45Old country pub, you would expect a nice wooden bed.
01:49Yeah, something that's old and in keeping.
01:53And by morning, some hadn't had a regal rest.
01:57I did not get much sleep last night, did you?
02:01No.
02:01I could see the springs in the mattress, like, digging into my ribs.
02:05It feels like you're sitting in a hole, my hips are killing me, your back's killing you.
02:08My back's hurting.
02:09So, at feedback...
02:11How did you sleep?
02:12We didn't.
02:14Some sleep scores weren't sovereign.
02:16The mattress was very uncomfortable.
02:18Oh, a six.
02:21Very disappointing.
02:23Now around the table, Emma-Louise wants to get the lowdown on one lie-down.
02:29How did you sleep?
02:30You gave me a six.
02:31Unfortunately, the mattress was very uncomfortable.
02:34It felt like it was quite old, because all the springs were, like, individually digging into your back.
02:38I'm sorry to say it was really uncomfortable.
02:39If it's uncomfortable, it's uncomfortable.
02:41So, we found the same in terms of the mattress.
02:44Every time I moved, it made the really loud springs and things.
02:47At one point, Mark got up and Eileen bounced off.
02:50It was that bouncy.
02:53We only slept, like, two hours.
02:55I actually didn't get any sleep at all.
02:57It's not comments that we usually get.
02:59We literally saw every hour.
03:02I am so sorry.
03:03I've taken everything on board.
03:05Obviously, I have not slept in every single room in my place.
03:08The fact that the mattress is not to everybody's comfort, it's constructive feedback.
03:13That is definitely going to be the first thing that I'm going to change when I get home.
03:17Emma-Louise can now find out how much she's been paid.
03:20First up is Charbonne's room, priced at £85, including breakfast.
03:26£60, £80, £85.
03:29That's full payment.
03:31Thank you very much.
03:32Pleasure.
03:33It was excellent, valuable money.
03:34Now, if you put the improvements in place, starting with the beds, you can charge twice as much.
03:40Thank you very much.
03:41I appreciate that.
03:41It's making me cry.
03:43It was worth it.
03:45Next, it's Mark and Annie's room, which cost £95, including breakfast.
03:51£60, £80, £90.
03:53So, that's an underpayment of £5.
03:55Could you tell me why?
03:57Just the mattress.
03:58OK.
03:59I felt like we couldn't give you the full payment.
04:01That was the only issue.
04:02Thank you very much.
04:03I am shocked.
04:04I thought the underpayment from Annie and Mark was going to be a lot more.
04:08Finally, it's Amy and Mark's room, priced at £115 with their breakfast.
04:15£80, £100, £110, £115, full payment.
04:18Thank you very much.
04:19Despite the issues we had, the things we found, it was great value for money.
04:24I do really appreciate that, and I would have totally expected an underpayment.
04:29It's worth that.
04:30If you just make a few more tweaks, you could make so much more.
04:33You're sitting on a gem.
04:35I didn't realise they were all going to be playing nicey-nicey.
04:38Do you know what I mean?
04:38If we're going to come on here to make friends, then I suggest we go and join the club.
04:42With Stone Court House paying in full, Old Town House withholding £5,
04:48and Kit's Cotty Glamping paying on the nose,
04:50the Crown Inn finishes with a final bill average of 98%.
04:56Next to face the feedback, our married couple, Amy and Mark Culver.
05:00Let's get some answers, shall we?
05:01Yeah.
05:04Good morning.
05:05When guests pitched up at Kit's Cotty Glamping in Aylesford, Kent...
05:09Wow.
05:10Really nice.
05:11...some were happy to camp it up.
05:13Fluffy pillow, nicely washed and ironed and everything.
05:18Oh, that's nice, man.
05:19That's nice.
05:20Oh, it's comfy.
05:21There's no dust anywhere.
05:22I'd love it here if I was a kid.
05:24I'd love it here now.
05:25Yeah, exactly.
05:27But Emma-Louise and Liv didn't think things were pitch perfect.
05:31Can you see the cobwebs?
05:32Look.
05:33Look.
05:34Oh, it's a bit dirty.
05:35It's all dirty.
05:37At breakfast, Charbon surveyed the quantity.
05:40For one person, it's too much.
05:42For two people, it's not enough.
05:44For £35, I think it's a bit on the pricey side.
05:48Plate, cutlery.
05:49While Emma-Louise didn't want to work up an appetite...
05:52It's hassle, isn't it?
05:53By feedback, it was one set of comments about the clean...
05:56Dust, dirt and cobwebs...
06:01..that left the hosts feeling less than serene.
06:04I don't agree with the four at all.
06:07It hurts.
06:08I know it does, but...
06:09Now around the table,
06:11Amy and Mark want Emma-Louise to dish the dirt
06:14on one particular score.
06:16So how clean was Kit's codigamping
06:18and you scored us a four?
06:22I was devastated with the four.
06:26It really hurt.
06:28It was just what, obviously, I found.
06:30Dust, dirt and cobwebs pretty much everywhere.
06:34There was dust on the bed frame
06:37and in the drawer and all the cutlery and everything.
06:41When your accommodation is outside,
06:43there's a lot of things that we can't control.
06:46Yeah.
06:46I do try really, really hard.
06:48To be honest, I didn't want to find anything.
06:50Did our feedback that we gave you
06:53have any impact on your scores to us?
06:56No, I was trying to not think about that
06:59and go in it with a straight head.
07:01I think it's a bit harsh, though.
07:03I have to comment on what I found
07:05and, unfortunately, I did find it.
07:06I think to have bugs and comment on that,
07:09I think that's a bit harsh.
07:10I did mention bugs.
07:11You did, your cobwebs and...
07:12It is a camping site.
07:14It is.
07:14So expect bugs.
07:16Glamping is not for everybody.
07:17I wanted to embrace it.
07:18I really did.
07:19That's your truth.
07:20We'll take that on board
07:22and we'll see what more we can do.
07:25It's not tip attack.
07:26I've been honest to myself.
07:27If I was to come on here and not be honest,
07:30then what is the point of me being here?
07:32Amy and Mark can now count the cash,
07:35starting with Mark and Annie's pod,
07:37costing £185,
07:39including a £35 breakfast hamper.
07:43£40, £60, £180, £185.
07:46That's full payment.
07:47Thank you very much.
07:48Thank you, guys.
07:49We're converted.
07:50It's good value for money.
07:52Next, it's Sharbon's Shepherd's Hut,
07:55set at £165,
07:57including the optional £35 for breakfast.
08:02£120, £140, £150.
08:05So that's an underpayment of £15.
08:09Could you please explain?
08:10You've got a lovely place, don't get me wrong.
08:12The £15 deduction was purely done for breakfast.
08:14I didn't think it was worth £35, personally.
08:17We accept your payment.
08:18Thank you very much.
08:19Thanks, Mark.
08:20It was really good constructive criticism.
08:23He's given us food for thought.
08:25Literally.
08:26We will work on our breakfast.
08:28Finally, it's Emma Louise's stay,
08:31costing £170,
08:33including her £30 breakfast hamper.
08:36£80, £100, £120.
08:41So that's a £50 underpayment.
08:45Would you like to explain that one?
08:46It just wasn't a great experience.
08:47I just didn't think the breakfast hamper was worth that.
08:51The cleanliness and just the whole experience, really.
08:55I think we were expecting an underpayment from you.
08:57Yeah, but probably not that much.
08:59But do you think it was fair?
09:00Yes, I stand by it.
09:02I do think my payment is fair,
09:03and I'm sure Amy agrees with me.
09:06I don't think she does agree.
09:07She doesn't agree.
09:08No, I don't think she agrees.
09:10That's the wrong word.
09:10I think she can understand
09:11where the thought process has come from.
09:14Yeah.
09:14Because it wasn't done out of malice or anything like that.
09:16Thank you for your payment.
09:18We do accept it, given the experience you had.
09:23I was expecting an underpayment from Emma-Louise.
09:26It's not her bag.
09:28I'm glad she paid us anything, to be honest.
09:30With Old Town House paying in full,
09:33Stone Court House knocking off £15
09:36and the Crown Inn docking £50,
09:39Kit's Cotty Glamping finishes with a final bill average of 87%.
09:45With half of the payments revealed,
09:47Stone Court House and Old Town House
09:49are yet to face their critics.
09:52Tensions have been simmering this afternoon,
09:54but I think temperatures are going to start boiling over.
10:04It's the final day of the competition
10:06to be named Best Value Place of the Week.
10:09Two sets of hosts have already found out what they've been paid.
10:12Next up is Sharban Demibasher.
10:15I've been looking forward to this.
10:18When guests checked themselves in
10:20to Stone Court House in Maidstone, Kent,
10:23everyone initially marbled at the set-up.
10:26Wow.
10:27Everything's in keeping with the building.
10:29It's beautiful.
10:30Nice.
10:31Fluffy.
10:33Pillows.
10:35Oh, man.
10:36Wow, look at this.
10:38That's some bed.
10:39Wow.
10:40Wow.
10:40This is stunning.
10:42But on closer inspection,
10:44Emma-Louise flagged concerns about the cleanliness.
10:47Yeah, there's loads of dust round here.
10:49Look.
10:51Oh, my life.
10:53Massive hair on the inside of a divo.
10:55And some facilities left Amy and Mark stony-faced.
10:59They're not even posh tea bags,
11:00and you'd expect something a little more luxurious, I think.
11:03Well, it's a huge bathroom,
11:04but I wouldn't be able to get in that.
11:07Come morning,
11:08some slated the slumber.
11:10I don't think I slept last night.
11:11The noise from the door carriageway,
11:13right outside my window.
11:15Noise from upstairs.
11:17Really noisy, isn't it?
11:19Yeah.
11:19After about five o'clock,
11:21it really started going for it.
11:23Yeah.
11:23But at feedback,
11:24it was a facilities score.
11:26Four?
11:26Four, yeah.
11:27I agree.
11:28That rocked the host.
11:30I'm really disappointed.
11:31I'm much better than a four.
11:33Now around the table,
11:35Charbon wants to chip away
11:36at one of Amy and Mark's scores.
11:38How were the facilities?
11:40You scored me a four.
11:42Beautiful room,
11:43but style over substance.
11:46Thank you for the style.
11:47It's stylish.
11:48Expected higher-end products.
11:50We would have expected luxury products.
11:53What would you expect?
11:55It was literally tea, coffee,
11:56and a couple of biscuits.
11:58Yeah.
11:59I think at your price point...
12:01What would you like?
12:02A box of chocolates?
12:03I guess a box of chocolates
12:05or a bottle of wine
12:06or something like that.
12:08or bubble bath or something.
12:10Yeah, but something better quality.
12:12Historic building,
12:13full-poster beds,
12:14Egyptian cotton bedding,
12:15goose-down duvets
12:16embedded in everything,
12:17roll-top baths.
12:18I struggle with the bath.
12:20Okay.
12:21All right, so I...
12:22We do have showers.
12:22Not in my room.
12:24No, but if you're booking our place,
12:25you'll know if it's a bath or shower anyway.
12:28So you wouldn't book our bath.
12:29So how is that my problem?
12:31But you put us in that room
12:33and that's what we've scored on.
12:35We do have everything there
12:37for a comfortable stay.
12:39Yeah, I don't think Charven
12:41really took on board
12:42any of our feedback,
12:43to be honest.
12:44He was quite dismissive of it.
12:46I think he thinks
12:47we're a bit irrelevant.
12:48It was pointless points.
12:49You know,
12:50I don't know how I can improve.
12:51I got no answers.
12:52I think it was a really cheap shot
12:54saying style over substance.
12:56Charven can now size up his stash,
12:58starting with Mark and Annie's stay,
13:00costing £166.
13:04£160,
13:06£180,
13:07£200,
13:07£210.
13:09Overpayment of £44.
13:11Thank you very much.
13:13It's a good location.
13:14The house is stunning
13:15and we think it's worth more
13:18than you charge.
13:19Really appreciate it.
13:21Next, it's Emma Louise's room,
13:23priced at £176.
13:27£80,
13:28£100,
13:29£120.
13:31An underpayment of £56.
13:34Could you explain?
13:35Yeah,
13:36just based on the lack of sleep
13:38and the cleanliness.
13:39OK.
13:40Do you think my place
13:41was cleaner than yours?
13:42No.
13:43Really?
13:43Yeah.
13:44It's shocking.
13:45It's just what I felt
13:46that I thought it was worth.
13:48I think you were very hurt
13:50from the feedback
13:51we all gave you
13:52from your first visit.
13:54I actually wasn't.
13:55I feel that you've been playing
13:56straight from the beginning.
13:58And that's your opinion,
13:59but I haven't.
14:00I don't accept your payment.
14:09The underpayment by Emma Louise
14:11was just an insult.
14:12I had my reasons,
14:13but I knew he wasn't
14:14going to take it well.
14:16Finally,
14:16it's Amy and Mark's night,
14:18which came with a £186 price tag.
14:22£120,
14:23£140,
14:24£150,
14:26underpayment of £36.
14:29Could you please explain?
14:30We don't feel that the facilities
14:32that we had
14:33were value for money.
14:34I think our rooms
14:35are great value for money
14:37for what you get.
14:38I didn't sleep.
14:39The fact that I couldn't wash,
14:40I think that is more than reasonable.
14:42It's the gameplay
14:43that you're playing.
14:44There's no game here,
14:45Charben.
14:45He's not playing the game.
14:46We paid you £150
14:47because that's the maximum price
14:49that we charge
14:50for our glamping experience.
14:53But you're a tent.
14:54It doesn't matter
14:55whether we're a tent or not.
14:57And don't say to me,
14:58well,
14:58it's just a tent.
14:59Well,
14:59it is just a tent.
15:00No,
15:00you're slacking down their business now.
15:02No,
15:02it's just a tent.
15:03The way that you are saying that,
15:04you're looking down your...
15:05I'm not looking down...
15:06You are,
15:07you are saying that
15:07as if you're looking down your nose
15:09at what we're providing
15:11and that isn't fair.
15:12You're comparing
15:12a four-posted bed
15:13with a roll-top bath
15:14in a luxury hotel
15:16compared to a tent
15:17and you're saying,
15:18that's comparative.
15:19Yes.
15:19We'll agree to disagree.
15:21Thank you very much
15:22for the payment.
15:23It was hard to take that
15:25underpayment.
15:26There is a lot of game-playing
15:26going on.
15:27We've been nothing but genuine
15:29and at no point
15:30have we played
15:32any kind of game.
15:34With Old Town House
15:35overpaying by £44,
15:38the host rejecting
15:39the Crown Inn's payment
15:40and Kit's Cotty glamping
15:42underpaying by £36,
15:44Stone Court House
15:46finishes with a final bill average
15:47of 69%.
15:51Last to learn their loot
15:52are Mark and Annie Ezekiel.
15:55Last up, our turn.
15:58When guests phoned it in
16:00at Old Town House
16:01in Margate, Kent...
16:02Oh, that was easy.
16:04Yeah.
16:04Most were prompt
16:06with their praise.
16:07Lovely.
16:08It looks luxurious,
16:09it's stylish.
16:11Everything feels luxurious,
16:13doesn't it?
16:13Bathroom, lovely,
16:15slippers provided,
16:16hairdryer.
16:17Very nice.
16:17But one guest felt
16:19dazed by the decor.
16:20I just can't do this wallpaper.
16:22It's literally
16:22giving me a headache.
16:24And spaced out.
16:25Yeah, the whole room's
16:26just snug, isn't it?
16:28Over breakfast,
16:29some couldn't forget
16:30about the price tag.
16:31Do you think it's value
16:32for money?
16:32No, I don't.
16:33If you've stayed in places,
16:35let's say in major cities,
16:36those sort of accommodations
16:37will be triple the prices.
16:38At feedback,
16:40Emma-Louise didn't think
16:41less was more.
16:42For the price,
16:42I would expect someone
16:43to be here all the time.
16:45And her facility score...
16:46I'm going to score them
16:47a six.
16:48...left the hosts sore.
16:49I think that's very harsh.
16:51Yeah.
16:52Now at the table,
16:53Mark and Annie
16:54want to size up
16:55Emma-Louise's
16:56facility concerns.
16:58How are the facilities?
17:00Six.
17:01Harsh.
17:02Yeah.
17:03Small room.
17:04It was a very small room.
17:06It's a smaller room.
17:09Unfortunately,
17:09it's a listed building.
17:10We can't just
17:11knock down walls.
17:12The decor made it
17:13feel even smaller.
17:14I feel like it was
17:15a bit of nitpicking,
17:16to be honest.
17:17I felt like I was in
17:18one of those fairground
17:19houses where, you know,
17:20you walk in and you see
17:20all these different shapes.
17:22I can fully accept
17:23the wallpaper was not
17:24your taste.
17:27I felt it was just
17:27a bit too much.
17:28I feel like you're
17:29looking for problems.
17:31I'm not negative
17:32like you think I am.
17:33It's come across like that.
17:34This is how it's felt.
17:35This whole competition.
17:37You see, I haven't
17:38seen it like that.
17:38To be honest, overall,
17:40I didn't expect
17:41to be that good.
17:42You don't expect
17:43it to be that good?
17:44Coming from you now.
17:46If something is right,
17:47then I will praise it right.
17:49Yeah.
17:50Mark and Annie
17:51can now tally up
17:52their takings,
17:53starting with
17:54Emma Louise's room,
17:55priced at £180.
17:58£100,
17:59£120,
18:01£140.
18:02That's an underpayment
18:03of £40.
18:04Can you explain?
18:05It was just based
18:06on the room size
18:08and the remote hosting.
18:10You didn't take
18:11into account
18:12the location.
18:13You didn't take
18:14into account
18:15all the luxury
18:15you had in that room.
18:17£184 in toiletries.
18:19I didn't ask you
18:20to put that in there.
18:21That's what you're
18:21paying for.
18:22I just didn't think
18:22it deserved that price tag.
18:24You're playing games.
18:25I'm not playing a game.
18:26I'm just being honest
18:27and true to myself.
18:28You can say that
18:29to yourself all day long.
18:30And you carry on
18:31being you.
18:32I'm disappointed
18:33but it was expected.
18:36Not surprised
18:37at Emma Louise's payment.
18:39She was a bit
18:39overly competitive.
18:41They decided
18:41I was playing the game.
18:42I honestly wasn't.
18:43Next, it's Amy and Mark's room
18:46costing £265.
18:50£160, £180, £200.
18:56And then the payment
18:57of £65.
19:00I'm not going to lie.
19:01That's disappointing.
19:02We couldn't justify
19:05£265 on a room.
19:07We're just not
19:08that target market.
19:09So why punish them?
19:10It's not a punishment.
19:12It feels like it.
19:13But you've got to
19:13put yourself
19:14in that target market.
19:15But then there wouldn't
19:16be any competition then.
19:18It wouldn't be fair then.
19:21You've come to
19:22what we consider luxurious
19:23and you haven't
19:24scored us on the luxuries
19:25or appreciated it.
19:26We felt that
19:27£200 was good value
19:30for money for that.
19:31Obviously very disappointed
19:33and upset by that.
19:35Have to accept it
19:35at the end of the day.
19:36We can't do anything about it.
19:38Mark and Amy's
19:39underpayment was
19:40a big shock.
19:41I felt that was
19:41a bit unfair.
19:43It's stunning.
19:44We're just not
19:45their target market.
19:47Finally,
19:47it's Sharpen's stay
19:48priced at £280.
19:52£200,
19:53£20,
19:54£40,
19:55£60,
19:57£80,
19:58£300,
19:59£20,
20:00£40,
20:01£60,
20:02£80,
20:04£400,
20:05£20,
20:06£40,
20:07£60,
20:08£80,
20:10£500.
20:11Wow.
20:12An overpayment of
20:13£220.
20:16Pleasure.
20:16Thank you so much.
20:19It's worth that.
20:21The luxury you provide,
20:22the attention to detail
20:23you provide,
20:24it is perfect.
20:25And the other reason is,
20:27there's no way I can
20:28allow you two to win.
20:29Oh!
20:31It was a game play
20:32from the start.
20:33I completely
20:34miss Reggie,
20:36and I'll actually
20:37be glad not to hear
20:38your voice ever again.
20:39Great.
20:39Fantastic.
20:40Same to you.
20:42That massive
20:44£220
20:45overpayment,
20:46just to prove a point,
20:47I do think he's,
20:48you know,
20:49the number one game player.
20:50I couldn't believe it,
20:51to be honest.
20:52It was complete shock.
20:53I felt like it came
20:54from a good place.
20:55The way I see it,
20:56I cheated
20:57to stop the other
20:58cheaters winning.
20:59With the Crown Inn
21:01underpaying by £40,
21:03Kitt's Cotty Glamping
21:04knocking off £65,
21:06and Stone Court House
21:07overpaying by £220,
21:10Old Town House
21:11ends the competition
21:12with a final bill average
21:13of 111%.
21:17With all the payments in,
21:19it's down to Charbon
21:20to reveal the winner.
21:22In fourth place,
21:25Stone Court House.
21:28I'm in fourth position,
21:30but I'm very happy
21:30to come in that position.
21:31If they're going to play the game,
21:33others are going to play that too.
21:34In third place,
21:38Kitt's Cotty Glamping.
21:43We came third.
21:44Yeah.
21:45I'm really happy with that.
21:47Which means top spot
21:48is between the Crown Inn
21:50and Old Town House.
21:52And the winner
21:56is
21:58Old Town House.
22:01Well deserved.
22:02Congratulations.
22:04We won.
22:05We won.
22:05To get that recognition
22:06after working so hard,
22:08it affected me more
22:09than I thought it would,
22:10to be honest.
22:11Congratulations to Mark and Annie.
22:18Charbon's game playing
22:19was a bit of a kick in the teeth,
22:21especially as I came second.
22:23But Annie and Mark,
22:24they deserve it.
22:24Cheers.
22:25Cheers.
22:28We came for the experience.
22:30And we definitely got an experience.
22:31We definitely got an experience, yeah.
22:32a bit of a thing.
22:59You
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