00:03okay and orange juice and pancakes just one order anything else
00:18perfect we will have that sent right up just confirming room 301 right
00:30perfect is the room to your liking
00:34i'm so happy to hear that
00:39yes 15 minutes
00:42all right thank you bye
00:49hi just give me five seconds i'm sorry let me just send this
00:53in to our room order system
01:00are you here to check in
01:05okay you don't have a reservation let me see what we have available
01:12first of all is it just you
01:16two two two two okay and how many nights
01:24three okay so you're looking for a check out on the 21st
01:32yeah perfect i was just assuming today
01:37all right let's see what we have
01:41oh we actually have quite a few options
01:44we have a suite with a king bed
01:49and mountain views
01:54we have a queen bed with ocean views
02:03and we have one room left with two queen beds and a patio
02:12the king bed and the queen bed are second floor and the patio is first floor ground floor
02:23all right
02:26what does the suite include
02:29it includes a kitchen and a divided bedroom
02:33so the living room is separate from the bedroom
02:37and it has a small dining space
02:43it does come with a stove actually so not just a microwave
02:47that's going to be our most luxurious option
02:53let me check
02:58so that price on these dates
03:04so that would be $889
03:11not a problem
03:12let me see
03:15the ocean view room
03:206
03:22660
03:28it's your honeymoon
03:31congratulations
03:32oh my gosh
03:34how long are you in town just these three nights
03:39how exciting
03:42well you know what
03:44that is a very special occasion
03:47so I'm going
03:48to see if I can weasel in
03:51an employee discount or something
03:55or if we have any promotions
04:04no promotions
04:06but if I had my employee discount
04:10no no worries at all
04:12this is a very special time for you guys
04:17okay so with my
04:20discount let me enter in my employee id
04:28we can use it once a month
04:30but I live here so
04:32very rarely do I want to
04:35stay where I'm working
04:37so no worries genuinely
04:42okay so that brings the total
04:45for the ocean view room
04:47to $480.89
04:53down from $660
04:56that works
04:57perfect
05:00let's go ahead and book that
05:07could I get your first and last name
05:12could you spell that
05:19and your spouse
05:29alright
05:31and your address
05:35it's weird
05:36it's required by law
05:39okay
05:43oh wow you've come
05:44a long way
05:45did you just get in today
05:51did you fly
05:53oh you rented a car
05:55perfect
05:56I was going to say
05:57a car rental in this area
05:59really makes a difference
06:02getting to the
06:03hidden beaches and stuff
06:07alright
06:08and zip code
06:13and we'll have to get you
06:15a car permit
06:16just to put on your dashboard
06:20alright
06:21and a good phone number
06:28perfect
06:32alright
06:33alright
06:36and
06:37an emergency contact
06:38if you want to add one
06:41okay
06:44and phone number
06:51and how is this person related
07:00alright
07:00alright
07:01perfect
07:02do you happen to have
07:03both of your IDs
07:04on you
07:07thank you
07:10alright
07:11I'm just going to get
07:12a photocopy of that
07:13in a second
07:18Patricia
07:19could you go ahead
07:20and scan these for me
07:23thanks
07:26she'll be right back
07:27with those
07:30alright
07:30and a credit card
07:32for me to put on file
07:36thank you
07:37just go ahead
07:38and tap there
07:42not working
07:43amazing
07:47the internet
07:48the internet can be
07:48kind of spotty
07:49out here
07:50every once in a while
07:52okay
07:52try tapping again
07:57perfect
08:00alright
08:00so
08:02let me go ahead
08:03and write
08:08your car information
08:09down
08:10so
08:11can you tell me
08:12the make and model
08:13in here
08:15and the color
08:19okay
08:23yeah
08:24we have to do
08:25a permit system
08:26because this is
08:28such a
08:29touristy area
08:30people are
08:31always trying to
08:32find parking
08:33and taking
08:35our guests
08:36spots
08:37so we're very strict
08:39about enforcing this
08:40and what color
08:46great
08:48that should be a note
08:49we don't need
08:50your license plate number
08:52and let me just
08:53duplicate it here
08:54for our
08:56night's time
09:06alright
09:07so
09:07go ahead
09:08and put
09:09this paper
09:11on your dashboard
09:14or anywhere
09:15visible
09:19perfect
09:20okay
09:21just give me
09:22a second
09:27all right
09:28thank you for your
09:30patience
09:30by the way
09:34all right
09:35so
09:36check-in
09:37isn't until
09:38three
09:39but if you have
09:40luggage
09:40we can go ahead
09:41and store it
09:42in our storage
09:43area right here
09:45or if you want
09:46to leave it
09:47in your car
09:48that's also
09:48okay
09:51we do have
09:52security
09:52that patrol
09:53set
09:53but
09:54maybe
09:55better
09:55safe
09:55than
09:56sorry
09:58sure
09:59so is it
10:00just a
10:01suitcase
10:03you have
10:04more in the
10:04car
10:05of course
10:05well
10:06let me go
10:07ahead
10:07and
10:10write a tag
10:11for you
10:11and I'll just
10:13hand those in
10:14when
10:15it's time
10:15to check
10:16in
10:18there you
10:19go
10:19that's your
10:19copy
10:21and you
10:22can scoot
10:22it right
10:23here
10:23Patricia
10:23we'll put
10:24it back
10:25in a second
10:27so
10:28check in
10:29at three
10:32sorry
10:36they introduced
10:37this new
10:37IMing
10:38system
10:39but honestly
10:40I prefer
10:41phone calls
10:42it's kind of
10:43distracting
10:43whenever
10:44a message
10:45pops up
10:50so
10:51at three
10:52you can
10:53go ahead
10:53and come
10:53back
10:54and we'll
10:54give you
10:54your room
10:55key
10:58you want to
10:59connect to
10:59the wifi
11:00sure
11:01right here
11:02is our
11:03little
11:03placard
11:04with the
11:06password
11:10sure I'll
11:10give you a
11:11moment
11:11application
11:13it was
11:14actually
11:14has two
11:14put
11:14you
11:15it was
11:22cool
11:40and
11:45Okay, room 3-0. No, not room. Room 2-0-4. No, no. Did it work? Good. So you'll be
12:05in room 2-0-4, and if you want me to give you a call if the room is ready,
12:10or if housekeeping is done before 3, we can do an early check-in. Yeah? Okay. Let me see. I
12:24think that's everything. Did I already mention our breakfast?
12:30Breakfast. So we do have complimentary breakfast. Every morning it runs from 6 a.m. to 10 a.m., and
12:39from 8 to 10 we actually have an omelette shop.
12:44You'll see him. He's right at the bar area, and he'll make you any kind of omelette you want. So
12:52good.
12:54Yeah, of course, coffee. And we even have an espresso bar. Wonderful. Alright. Oh, here we go. Thanks, Pat.
13:10Here are your IDs back, and I think you are all ready to go.
13:18Any special plans? Recommendations? Of course. I love giving recommendations. Let me pull up our sort of generic list, and
13:32I'll give you some personal ones to do.
13:35Before we get started, though, are you two looking for something relaxing or adventurous?
13:45Relaxing, like a private area on the beach or a boat ride, or adventurous, like zip-lining.
13:56Whale-watching is kind of in-between.
14:01Alright.
14:03And indoors and outdoors.
14:08Okay.
14:12So no zip-lining or bungee-jumping.
14:17I get that. You had enough adrenaline at your wedding.
14:23Where did you have your wedding, by the way?
14:27Oh, beautiful.
14:29Was it big or small?
14:32That's the perfect size, if you ask me.
14:36So you said whale-watching sounded interesting, right?
14:42So we actually have a shuttle that will take you right to the pier.
14:47But let me make sure.
14:49Well, what day were you thinking?
14:53Tomorrow? Okay.
14:58And it lasts about three hours.
15:03It's hard to guarantee anything, but during this month, every time a guest has gone whale-watching, well, nearly every
15:14time, they've seen whales.
15:18But before I get your hopes up, let me just check.
15:26Okay.
15:28Let me make a call.
15:29Are you in a rush?
15:31You can also have your spouse come in and get a coffee or something.
15:39There are no availables.
15:43Okay.
15:43Let me make a call.
15:44I'm going to try to pull some strings.
15:59Hi, Robbie.
16:01It's Sarah.
16:04I was wondering if you have any way you could fit in to people on a tour tomorrow.
16:15Oh, you had a cancellation.
16:17Oh, no.
16:18That's perfect.
16:20I know the websites never update on time, but give me a second.
16:27Does noon or three work better?
16:32Okay.
16:34Uh, does noon work?
16:38Oh, perfect.
16:40Thank you, Robbie.
16:44Okay.
16:45Yeah.
16:46Let me ask.
16:48Can I get an email really quick?
16:58Okay.
16:58I'm actually just going to send this over to you.
17:03I think they need to check with their spouse to confirm, but I will give you a call back in
17:08five minutes.
17:11Thank you, Robbie.
17:13Thank you, Robbie.
17:14You too.
17:15Say hi to Sandra.
17:17Okay.
17:18Bye.
17:22You probably heard, but they did have a cancellation, so if you want to check if that is for sure
17:28what you want to do tomorrow at noon.
17:31Beautiful.
17:35Well, you will get an email here shortly, and you'll just fill that out and confirm everything there.
17:43And our shuttle will leave at about 11.15.
17:52If you get seasick, I wouldn't say it's a particularly smooth ride.
18:00But there is a pharmacy...
18:04Yeah, let me write down the tracker.
18:08So you're just going to head straight out, take to the left on main.
18:16And then it's four to five blocks on your right.
18:25There you go.
18:28Yeah.
18:29Is it Dramamine?
18:31I'm not sure.
18:33Somehow I was blessed with having a very hearty stomach.
18:37Maybe it's growing up near the ocean.
18:41Who knows?
18:43Were you looking for any more recommendations?
18:48Sure.
18:51Let me pull up our...
18:54restaurant list.
19:01Do you have any cuisines you do not like?
19:09All right.
19:10Well, we have an excellent, excellent seafood restaurant right by the water.
19:19It's called Tommy's Seafood.
19:23It's on the higher price point, higher end of things, but it's kind of perfect for a honeymoon.
19:32And if you like oysters, the best, there.
19:38Yeah.
19:40Let me go ahead and make a reservation for you.
19:47Okay.
19:49Okay.
20:01I would like to make a reservation for two tomorrow, tonight.
20:08If you have availability tonight, that would be amazing.
20:13Okay.
20:16Does eight work?
20:19Yes, that will work.
20:25Perfect.
20:25Perfect.
20:27Let me ask.
20:28Any allergies?
20:32No allergies?
20:36Wonderful.
20:41You too.
20:42Bye.
20:46Alrighty.
20:49So that is eight, and I'm gonna write down
20:55these two times for you.
20:57So, 8pm, Tommy's, 1115 shuttle, we're watching.
21:15No special clothes or anything, but I would bring sunscreen.
21:21And if you don't have any, they do sell it at the pharmacy.
21:26And a hat that won't blow off in the wind.
21:32So, 1115.
21:36There.
21:42Now, I'm more than happy to help.
21:46Is there anything else that I can help
21:48with planning or recommendations?
21:53You're good.
21:55Okay.
21:56Before I forget, actually,
22:00on the off chance that
22:02there's a little surprise waiting for you
22:04when you check in in your room,
22:07do you and your spouse
22:08drink alcohol?
22:12Maybe champagne?
22:16Perfect.
22:17Let me make a note.
22:27There we go.
22:31Of course, yeah, so you can go ahead
22:33and bring in the rest of your luggage.
22:36We'll get it stowed away.
22:41Congratulations again.
22:44And I'll be working until 8 tonight,
22:47so if you have any more questions.
22:52Of course.
22:54And I am actually getting a call now.
22:57But thank you for your patience,
22:59and I hope that you love
23:01your room and your trip.
23:06Bye.
23:09Hello.
23:13Oh, let me check.
23:15I think they are
23:17just about to bring it out
23:19to your room.
23:20Okay.
23:24Hello.
23:25Hello.
23:29Oh, let me check.
23:31I think they are just about to bring it up
23:34to your room.
23:34Hello.
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