00:00If you're a customer and you're coming to shop at a brand and you're asking, you know, how much is
00:03it per gram on some, you know, piece, uh, there might not be an answer.
00:09So in some places that's not appropriate because, you know, the, the, the way the jewelry business works is you
00:15want to be in demand.
00:17You don't want to have to answer every question.
00:19So some customers might ask a question, a penny pincher question, a tire kicker question.
00:23Like, you know, you want to be like Ferrari, excuse me.
00:26You want to know how, you want to know what, how this car is painted to get the fuck out
00:30of the showroom.
00:31You know what I'm saying?
00:31That's where, where you want to be at.
00:33Okay.
00:34You want to throw, you want to be able to say, this is not for you, sir.
00:37You know?
00:38So, so that's my job as a brand builder.
00:41I want to make something desirable.
00:42I want to treat my customers with respect.