00:00really good morning to you both, good morning to you at home now.
00:03How many of you have jumped onto websites to buy gig and festival tickets as soon as they go on
00:07sale
00:08only to find out after seconds that you are a thousands in the queue at best
00:12and they might even have sold out completely?
00:14Well, it's not just fans like you that are on those websites.
00:17Ticket touts are routinely getting their first.
00:20Let me just give you an example because last month the singer Phil Collins announced
00:24he was coming out of retirement for a comeback tour.
00:26Now the plan was for a series of concerts at the Royal Albert Hall…
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