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  • 5 weeks ago

The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.

In his appearance on The Inventive Founder podcast (also known as the Inventive Journey podcast hosted by Devin Miller of Miller IP Law), Richard Blank, CEO of Costa Rica’s Call Center, detailed his "Just Not Take It Personal" business technique.
The technique is a mindset shift designed for leaders and entrepreneurs to handle rejection and professional turnover without emotional burnout:
Emotional Resilience: Blank emphasizes that when a high-performing employee or long-term client leaves, founders often feel "crushed" or betrayed.
The "Me Today, You Tomorrow" Philosophy: He reframes departure as a natural progression. Just as a founder likely moved on from their first job to pursue greater things, employees have their own "stages" of growth.
Fulfillment of Obligation: Blank argues that if you have provided respect, stable employment, and investment in someone, you have fulfilled your professional duty.
Detaching from Outcomes: The technique involves accepting that you cannot control or fully know what is happening in someone's personal life that drives their decisions.
This philosophy allows a leader to maintain a "happy circle" within their organization by prioritizing the well-being of those currently present, rather than dwelling on those who have moved on.


https://youtu.be/kO1acJUQ7xE
Transcript
00:00And also I was in my thirties and I really wanted to see my earnings potential because
00:04the clock was ticking. And I had mentioned this in the other podcast, and I think it's important
00:09to say it today, that there are certain stages of the life when you are ready, you might be
00:14physically strong, but you might not have it there mentally. And so it took me into my mid thirties
00:20and I'll be honest with you, counsel, I needed some impulse control. I needed some additional
00:25maturity. And after working in my family real estate company, I was able to have enough
00:30capital to where I could take off a couple of years and literally build this business
00:34without any sort of pressures. And so it was timing. It was the moment that's when the stars
00:40were aligned. And then naturally I knew that I set myself up to give me the luxury of time
00:46to see what I could do to start this business. So I didn't feel that sort of pressure in the
00:51first couple of weeks to pay my lights. I knew my lights were going to be paid for 24 months.
00:56Makes, makes perfect sense. So, you know, you kind of hit that point where you're saying,
01:00okay, you know, timing's right. I'm going to do my own call center. And you mentioned you,
01:05you know, kind of put up the website now.
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