Skip to playerSkip to main content
  • 6 minutes ago

The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.

In his appearance on The Inventive Founder podcast (also known as the Inventive Journey podcast hosted by Devin Miller of Miller IP Law), Richard Blank, CEO of Costa Rica’s Call Center, detailed his "Just Not Take It Personal" business technique.
The technique is a mindset shift designed for leaders and entrepreneurs to handle rejection and professional turnover without emotional burnout:
Emotional Resilience: Blank emphasizes that when a high-performing employee or long-term client leaves, founders often feel "crushed" or betrayed.
The "Me Today, You Tomorrow" Philosophy: He reframes departure as a natural progression. Just as a founder likely moved on from their first job to pursue greater things, employees have their own "stages" of growth.
Fulfillment of Obligation: Blank argues that if you have provided respect, stable employment, and investment in someone, you have fulfilled your professional duty.
Detaching from Outcomes: The technique involves accepting that you cannot control or fully know what is happening in someone's personal life that drives their decisions.
This philosophy allows a leader to maintain a "happy circle" within their organization by prioritizing the well-being of those currently present, rather than dwelling on those who have moved on.


https://youtu.be/kO1acJUQ7xE

Category

📺
TV
Transcript
00:00I have some examples, though. We believe in right bus, right seat. And prior to somebody leaving,
00:06there is a preventative measure there. They will come to me and say, Devin, I love working here,
00:10but this campaign is not a good fit for me. I'm not enjoying it. May I potentially look in the
00:15B, C, and D that you have here? And if someone's earned their stripes, they do show up to work,
00:20pen at the ready and doing a great job, but you really just don't want to play right field.
00:24Of course, I'm going to look to other areas where you'll be more fulfilled and stay with me longer.
00:29There's never a good forced fit. So I agree with that as well.
00:33Yeah, no, I'm right there with you. So I think that's definitely a great takeaway. And I think
00:38that finding that sometimes maybe a great employee, but not the right fit and looking to see if there's
00:43another position there, another opportunity for them is better or much better than the same.
00:48You don't like a see you later type of thing. So I think that's awesome.
Comments

Recommended