Hire for soft skills, not CRM

Richard Blank

Women Flix presents The Entrepreneur Talks by Yola Bastos. A Lesson in passion with Richard Blank.  Entrepreneur Talks podcast covers conversations with start-up founders, innovators, and thought leaders from around the world who are disrupting the status quo, expanding their businesses, and bringing innovative ideas to life.  The Entrepreneur Talks podcast by Women Flix presents a series of conversations with start-up founders, innovators, and thought leaders from around the world. These discussions cover various topics such as entrepreneurship, leadership, mental health, finances, and more. The podcast is hosted by Yola Bastos, who is a Portuguese national with over two decades of residency in London, England. She is a versatile professional who wears multiple hats as a Mindset Coach, Financial Adviser, Business Problem Solver, Digital Marketer, and Podcast Host. Yola is dedicated to empowering women-led enterprises and driving positive change in the lives of women and businesses globally.    Listeners can subscribe to the podcast on platforms like Spotify to access the latest episodes and continue learning from the insights shared by the entrepreneurs. The podcast is a valuable resource for anyone interested in the world of entrepreneurship and the stories behind successful business journeys.  Yola's conversational tone is focused on the tough questions about journeys and details the ways of thinking and acting that have led these entrepreneurs to success. Entrepreneurship, leadership, mental health, finances, and other issues are covered. This episode she speaks with CEO Richard Blank.  In the Entrepreneur Talks podcast, Yola Bastos (founder of Women Flix) hosts Richard Blank, CEO of Costa Rica’s Call Center, to discuss the intersection of business and passion.  The episode, titled "Gamifying Success: Lessons in Business & Passion for Restoration," explores Blank’s unique entrepreneurial journey from Philadelphia to Costa Rica and his philosophy on building a thriving organizational culture.   Key Lessons from the Discussion: The Power of "Pura Vida": Blank highlights how moving to Costa Rica allowed him to align his professional goals with a more fulfilling, passion-driven lifestyle.

Transcript

00:00Yola, when the agents come into the call center, I address fear. By learning a second language is

00:0610 times harder than any campaign I could put you on. And then again, if you're not afraid of a

00:11police officer or a teacher, why would you be afraid of me? If you're coming to work on time,

00:16pen at the ready and coachable, we have a match made in heaven. And then once again,

00:21being a native English speaker, I will extend certain vocabularies that are diplomatic and

00:25strategic. We have a quality control department. So we'll listen to your calls and we'll grade you on

00:31key performance indicators. But my friend, and you have this in abundance, and this is something you

00:37can't teach. These are the soft skills. Yola, I could easily teach you a CRM and how to use

00:43a headset and phone system. But my friend, you have this smile, you have this personality, you're engaged.

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