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A beauty appointment gone wrong lands in court on The People’s Court when the plaintiff sues for a refund after a hair job she says turned out terrible. The defendant fires back, arguing the plaintiff was overly picky and even offered to redo the style for free. In this clip, Judge Marilyn Milian zeroes in on the key question — if a free fix was on the table, why didn’t the plaintiff go back? The answer may decide who’s really at fault.

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00:00If she offers to you, I will do your hair over again for free, why don't you just take her up
00:04on that and do something else? Because she didn't do a good job. Well, let me ask you this. Did you
00:08go somewhere else where they did do a good job? Yes. Show me the pictures of how you looked in
00:12that somewhere else. Oh, so you didn't do the same hair, the same do, right? No, I kept the hair to
00:18show that she didn't do it the proper way. Listen to my question. If you claim it's achievable,
00:24and that's all you wanted from her, you wanted it to be achievable, then show me how
00:29someone else achieved it, because I'm understanding what she says. And I try so hard to understand
00:36black hair. I do, because it's complicated. This is the type of look she was talking about. I get it.
00:41Oh, come closer. Come closer. Is this a weave? This is a quick weave. I watched Chris Rock's
00:48documentary. I try so hard because I get so many cases like this. Okay, turn around.
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