00:00Sasha's daughter was only a year old when she broke her leg at a childcare centre.
00:07I received a call stating that my daughter was quite distressed and wasn't able to walk on her left leg.
00:13Three years on, Sasha, who doesn't want her daughter identified, says she still isn't certain how it happened.
00:19I do, however, strongly believe and emphasise that the incident involving my daughter breaking her leg was environmental
00:28and it was due to the supervision and the safety of the environment.
00:33The incident was among five years worth of childcare reports the ACT government has been forced to make public.
00:40From broken legs to systemic neglect, there's a story behind the two and a half thousand documents published online.
00:47But they're difficult to piece together, uploaded one by one in no clear order and they can't be searched.
00:55But the ABC has connected the dots at one of the country's biggest providers.
01:00Busy Bees runs nearly 100 centres across Australia.
01:04Around a third have had conditions imposed on their operation due to breaches.
01:09In Canberra alone, there have been nearly 60 complaints about eight Busy Bees services since 2020.
01:16Complaints included children missing inappropriate discipline and an educator who told kids,
01:22I'll cut your dick off and I'll lock you in a shed.
01:25That educator has since been banned from the sector.
01:29Busy Bees says children's safety and wellbeing is its highest priority.
01:33Our educators are carefully screened, trained and supported.
01:37Busy Bees has strong systems in place for reporting, responding to and learning from incidents.
01:42Asking parents to give childcare providers another chance.
01:47dissolved.
01:48...
01:49...
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