00:00Thames Water has issued a strong apology after a major burst water main caused overnight flooding in West London.
00:09The incident has left thousands of residents in Shepherd's Bush, Holland Park, Kensington and Notting Hill without water or experiencing severely reduced water pressure.
00:20The area around the Holland Park roundabout was submerged in water up to one metre deep at about 3.55 in the morning on Wednesday after the pipe burst at approximately 2 in the morning.
00:34About 40 firefighters dealt with the flooding in the early hours of the morning and used an inflatable rescue boat to evacuate people from nearby homes.
00:43Martin Padley, director of Thames Water, said the firm was trying to balance the flooding with protecting supply to most of its customers.
00:51He added that there were quite a lot of people in various postcodes with no or low water supply.
00:58And that figure could be close to 2,000 customers that could be suffering with low water pressure or no water at all.
01:05London Fire Brigade Station Commander Chris Seymour confirmed in a statement that a burst 30-inch water main caused flooding up to a metre deep
01:13affecting more than 50 homes and a hotel over a one-mile area.
01:17He explained that firefighters used specialist equipment, including an inflatable rescue boat, to evacuate affected residents
01:24and flood barriers to divert flood water, which has now subsided.
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