00:00If I hit the top of your garage, I own the damage.
00:04I'm not the one who misinformed you.
00:07We about to jump out, do this delivery,
00:10so she's under the impression that we are going to put it inside her garage.
00:15And I told her 99% of the time we don't do in-garage deliveries.
00:18They told me at the store it was going to get put in.
00:19I'm like, listen, I don't, I'm not the one who made you that promise,
00:23so you're still going to drop it off.
00:25I called the store.
00:26He had a feeling this would be a difficult one, but not like this.
00:30In the driveway?
00:30I'll give you 50 bucks if you put them in the house.
00:33No, thank you.
00:33Okay, yeah, I'm good.
00:35I can't put it inside. I could put it right in front for you.
00:37You've got to go inside. It's going to get in front.
00:40You've got to call the store, man.
00:42Oh, come on.
00:43He's made the delivery.
00:45Can never please some customers.
00:47All right, cool.
00:50I don't put them inside.
00:52I don't think this is all the rain.
00:56Now things are really kicking off.
00:58I spoke with...
00:58What are you going to say?
00:59I don't work...
01:00I'm a third-party delivery service.
01:05That's between you and them.
01:09No, ma'am.
01:10No, ma'am.
01:11You've got forks right there.
01:14If I hit the top of your garage, I own the damage.
01:17That's part of the company, isn't it?
01:19No, it's not.
01:20My job is to leave it curbside.
01:21You know what?
01:21The customer just isn't getting it.
01:24They'd be less frustrated if they'd just listen.
01:27I spoke with sh** at the store.
01:29She's the manager on duty.
01:31Because everyone at the store said that they spoke with you guys and said...
01:37You know what?
01:39I don't believe it.
01:41I ordered something and it would.
01:43If it rains, it's going to get wet.
01:44I understand what you're saying.
01:45But I'm a third-party delivery service.
01:47I don't work...
01:48What?
01:49Well, you got out of her next door.
01:50He has to endure customer complaints about the company all the time.
02:01All right.
02:02Now you guys know why I keep the camera recording until we're done.
02:05You guys see what we do every day.
02:07Every day.
02:08And he's new, so he doesn't even know.
02:11Yeah.
02:12Yeah, I mean, because I called and you heard me talk to them.
02:16And I was like, hey, you know, the customer thinks we're just going to slide it right in.
02:20And then the customer was like, hey, you can just back right into my driveway.
02:24I was like, did anybody tell you I have an 18-wheeler?
02:27She was like, oh, no, they didn't.
02:28Let me move my car off the driveway.
02:30I'm like, okay.
02:32I'm just letting you know, 99% of the time, we don't do in-garage deliveries.
02:37The only time I do an in-garage delivery is if the garage is like a warehouse.
02:41And I can drive the forklift in, forklift out.
02:44I don't got to worry about a low ceiling.
02:45I don't got to worry about hitting stuff, like maneuvering around.
02:49It's not even worth it.
02:51It's really not.
02:52You know, especially when it's a curbside.
02:53Delivery anything beyond curbside is driver discretion.
02:56Would you give in and let the customer get what they want?
02:59Or would you stand your ground?
03:00Or would you give in and let the customer get what they want?
03:03Or would you give in and let the customer get what they want?
03:05Or would you give in and let the customer get what they want?
03:07Or would you give in and let the customer get what they want?
03:09Or would you give in and let the customer get what they want?
03:11Or would you give in and let the customer get what they want?
03:13Or would you give in and let the customer get what they want?
03:15Or would you give in and let the customer get what they want?
03:17Or would you give in and let the customer get what they want?
03:19Or would you give in and let the customer get what they want?
03:21Or would you give in and let the customer get what they want?
03:23Or would you give in and let the customer get what they want?
03:25Or would you give in and let the customer get what they want?
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