Disney+ Faces Technical Difficulties on Premiere Day | THR News - video Dailymotion

The Walt Disney Co.’s Disney+ streaming service appeared to be hit by technical difficulties on its launch day, Tuesday.

Transcript

00:00Disney's highly publicized new streaming service Disney Plus was hit with massive

00:04tech issues for its launch day. A number of would-be Disney Plus users started

00:09venting on social media on Tuesday morning, saying they were having issues

00:13accessing the service or some of its features around 7 a.m. New York time.

00:17According to downdetector.com, which showed problems in the U.S., parts of

00:21Canada and the Netherlands, reported that there were 6,900 reports of issues with

00:25the service around 7.30 a.m. Eastern Time and slightly more than 7,000 later before

00:30problem reports dropped off. People mentioned a number of problems with the service that

00:35included signing up, logging in and the streaming itself. So, like, everything.

00:39Specifically, according to some U.S. users, once customers paid for the streamer on their

00:43computer, it wouldn't load on smart TVs or on the PlayStation app and instead an error icon

00:49would appear each time, showing Mickey Mouse and his dog Pluto in space outfits that would

00:53then force users to exit the service. Okay, not a hot start, but I mean, how can you be

00:58mad when you're staring at Mickey and Pluto?

01:00Everything's a-okay!

01:04See, everything's gonna be a-okay. I know, it's frustrating, but Disney did address the

01:09issue head-on in a statement, saying,

01:11"...the consumer demand for Disney Plus has exceeded our high expectations. We are working

01:15to quickly resolve the current user issue. We appreciate your patience."

01:19The company confirmed earlier on Tuesday that the streamer, with nearly 500

01:23films and 7,500 TV episodes, including original programming and content from Walt Disney

01:29Studios, Lucasfilm, 20th Century Fox, Marvel Studios and Pixar, just to name a few to choose

01:35from, launched as planned in the U.S., Canada and the Netherlands. Disney Plus is set to

01:40launch in Australia, New Zealand and Puerto Rico on November 19th, with a wider launch in

01:45markets across Western Europe on March 31st, 2020. For more updates to this story, head to

01:50THR.com and until next time, for The Hollywood Reporter News, I'm Neha Joy.