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The Martin Lewis Money Show Season 17 Episode 4

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Transcript
00:00Thank you so much. Thank you.
00:09Electricity use costs are to jump 5.1% on the 1st of January.
00:15Yet millions of you can beat this rise and save hundreds of pounds more with simple moves.
00:20And chances are you're also sitting on hundreds of pounds in unclaimed energy credit too.
00:27And now, literally right now, is the perfect time to check.
00:31I'll talk you through what you need to do, and later I'll be joined by the boss of Britain's biggest energy retailer, Octopus.
00:38And yes, I'll be putting your questions to him, the nice ones, and the not so nice.
00:42He's on his way on the back of a motorbike. Let's hope he makes it in time.
00:45The seat's empty, but hopefully he'll come soon.
00:47And in news you can use, we just learnt an hour ago the national minimum wage is set to rise.
00:53I'll tell you the new rates and show you, crucially, how to check if you're one of nearly 400,000 people
00:59who are on minimum wage but still being underpaid right now.
01:03Plus, how to also check which network has got the very best mobile signal in your home.
01:10I've got a warning that the top three 400 quid bank switch is about to vanish.
01:14And more people will, one day, be able to get that unbeatable 50% boost to their savings.
01:20Now, to a woman so plugged in, she could power the whole studio.
01:25Jeanette Quatsy, everybody.
01:27Look at that.
01:28Ooh.
01:29Nice.
01:30I was so intimidated.
01:33Did they all set your name wrong?
01:34Did you decide?
01:35No.
01:36As always, of course, send us your questions on X or on threads.
01:39You can use the hashtag MartinLewis or you can send an email to the team, martinlewis at ITV.com.
01:44And always remember, if we don't use them tonight, we may use them in a future show.
01:48And a huge good evening to our wonderful studio audience.
01:51How are you doing?
01:52Wave those wallets.
01:53Wave your wallets, everybody.
01:54Hi.
01:55Hi.
01:56Now, Martin, we had our Christmas show last week, didn't we?
01:58Big Christmas special.
01:59We covered free cash for Christmas.
02:01And Leanne has been in touch.
02:03And she's saying, like the lady in your audience, I have wanted to switch bank accounts since I've had since I was 11 years old.
02:09I'm now 50.
02:10I've finally done this.
02:11I've received my 175 pounds.
02:13Why did I wait so long?
02:14Thank you so much.
02:15I love you, Leanne.
02:18I'd be allowed to hear it.
02:19I always think I've got two jobs.
02:21One, giving you the information, but also being a call to arms on when you need to act to be able to best look after yourself.
02:26So that's great news.
02:27Also in last week's show, you might remember I talked about 28 firms who had incorrect information on their websites about return rights.
02:3324 had corrected them.
02:35Four still hadn't.
02:36They all have now after we named them.
02:38So that's all fixed now.
02:40Your return rights on most big stores' websites.
02:42You can now actually trust them.
02:43So I know you're coming up to energy as well.
02:46But I wanted to ask you this before you do your practical questions, because I know it's something you normally wouldn't cover.
02:50But lots of people are asking this.
02:52The gas prices are at the levels we saw in 2018.
02:55But the energy prices that we pay are three times more, including the standing charge.
02:59How do they justify this?
03:01Well, the gas prices are actually a little bit hard in 2018, but nowhere near three times as high.
03:06I actually have quite a lot of that in today's show.
03:08There are some things going on that you need to know about that are causing that problem.
03:12You might not like it, but you need to understand it.
03:14So I will be covering that as we go through this time.
03:16OK.
03:17And we've got lovely Roberta here in the audience as well.
03:19A little bit nervous to ask the question, so I'm going to ask for her.
03:22Currently on a variable tariff.
03:23And you want to know if you should switch, Roberta.
03:25Is that right?
03:26Is that right?
03:27That's correct.
03:28And it's just a standard variable tariff.
03:29Standard variable.
03:30Yes, yes, yes, yes, yes.
03:32You absolutely should.
03:33Watch this, my big briefing.
03:37Okie dokie.
03:38Look, let me explain.
03:39You may be surprised at this headline.
03:41Electricity usage costs up 5.1% in the new January price cap that lasts for three months.
03:46Now, that's because on Friday, if you saw the news, they said it was up 0.2%, yeah?
03:51That's what you saw.
03:53But that is not the full story.
03:55Now, just as a note, remember, it's a cap.
03:57It's not a cap on what you pay.
03:58If you use more, you'll pay more.
03:59It's a unit rate and standing charges that are caps for most firms price at or near the cap.
04:03This is the real picture of what's going on.
04:06These are the new average direct debit price cap.
04:09It does vary by region.
04:10Electricity costs, the unit rate, the price you pay for each unit, kilowatt hour going up 5.1%.
04:17The standard charge, the hated daily standing charge, is going up by 2%.
04:23The gas standing charge is going up by 3%.
04:27But the gas unit rate is dropping by 5.7%.
04:32Now, when you hodgepodge that altogether, it gives you an average 0.2% rise.
04:39But that's not the real picture.
04:41I mean, take someone who's got high electricity use and low or no gas.
04:45Well, in reality, they're going to see a rise of 4%.
04:48So while it looks like not much is happening in January, actually, there are significant price changes coming.
04:54Many of you, the majority of you, the huge majority of you, are paying hundreds of pounds more than you need to.
05:02And I want to talk you through that.
05:03I should also note, if you're on prepay, the moves are about the same, but it's 3% cheaper than standard direct debit on the price cap.
05:09Payment in receipt of bills is about 8% more.
05:11So let's get through.
05:12And Roberta, this is you.
05:13I'm so sorry.
05:14But ladies and gentlemen, I don't call it a price cap.
05:16I call it...
05:17Pants cap.
05:18A pants cap.
05:20Because if you can get off it, which most of you can, you should.
05:23So are you on the price cap?
05:25If you don't know, you probably are.
05:2663% of homes in England, Scotland and Wales are.
05:29Northern Ireland is on a different system.
05:30This doesn't apply to them.
05:32The price cap only applies to firm's bog standard default domestic tariff.
05:38Now, people get in touch with me and say, my standing charges are higher than the price cap on my fix.
05:43Yeah, because you're on a fix.
05:44It's not price capped.
05:45It doesn't have to follow the price cap rules.
05:46The price cap is only for these variable tariffs.
05:49So be really plain.
05:50You are capped if you've never switched.
05:53You are capped if you were on a fixed or a special deal and it ended and you did nothing.
05:57Are you the never switched or are you the fixed deal ended?
06:00I've been fixed before.
06:01So this is you here.
06:02And you didn't fix again.
06:03You're not capped if you're on a fixed or a specialist tariff.
06:07Then the prices are not locked in.
06:09They can charge what they like and it's up to the competitive market.
06:11Now, just to be really plain.
06:13If you're not sure, if you recognize one of these names, these are all price cap names.
06:17They tend to be called standard or standard variable or flexible.
06:20Those are the things that go in and you can read them on the screen there.
06:23So if you're price capped, you're probably paying too much.
06:26Okay.
06:27Well, TJ has been in touch.
06:28He's tweeted in saying, what I don't understand is that Ofgem are again announcing increases
06:33in energy bills.
06:34But then Martin says we have tariffs out there 10% lower and more offers next week.
06:39Basically, cheaper energy can be given to people, yet Ofgem refused to do it.
06:44The price cap was introduced to be a backstop tariff for the people who could not engage
06:51in the competitive switching market.
06:53To make sure that those vulnerable people could not be ripped off.
06:56And when it was first introduced, it was a minority of the population.
07:00Then we had the energy crisis.
07:02Firms went bust.
07:03People got nervous.
07:04And suddenly virtually everybody was on the price cap.
07:07And still 63% of homes are on the price cap.
07:11It was not meant to be a tariff you were on.
07:15I call it a pants cap, not because implicitly it's wrong,
07:18because it's trying to protect, you know, a 90-year-old with onset dementia
07:21who would never switch.
07:22But those of you who can switch, Roberta, you should do.
07:25That's what's going on there.
07:26You have to understand the price cap.
07:28You shouldn't be on it.
07:29Ofgem don't want you on it.
07:30The government don't want you on it.
07:31The firms probably do want you on it.
07:32I don't want you on it.
07:33That's the most important thing.
07:35Okay.
07:36Shall I move on?
07:37Okay, we're getting into...
07:38This is the big bit now.
07:39This is the graph.
07:40I'll try and go slowly so you understand, because this is what you need to know.
07:43So...
07:44Yay!
07:47These are the wholesale rates.
07:49These are gas, and the electricity tends to move with gas.
07:52How they have moved since September.
07:54You'll see they were high, and then they've come down relatively.
07:58Now, I should say, before that we had the energy crisis,
08:00they were nearly five times as high.
08:02If you go back to 2018, 2019, before the energy crisis,
08:05well, they were about this sort of level then.
08:08So they nearly have come down, not the whole way, but back to where they are.
08:11Now, let's look at the price cap.
08:14There we are.
08:15It's gone up.
08:16It's gone up.
08:17It's gone down.
08:18And these are recent ones, and it's gone up 0.2%.
08:21But what I really want to bring out to you is this 0.2% rise is based on the period from the middle of August till the middle of November.
08:33And those are the wholesale rates, the underlying wholesale rates for them.
08:37I'd like you to compare that to the prior three months.
08:40There we go.
08:41Which you say is higher?
08:42This one or this one?
08:44The first one?
08:45Yeah.
08:46It was.
08:47Wholesale rates have come down.
08:49But the price cap is going up.
08:52And I've not said that before.
08:54And the answer to why it's going up is because of policy costs.
08:59Investment in nuclear.
09:01Debt forgiveness for people who cannot afford to repay their debts.
09:05The warm home discount cost because that's been extended to more vulnerable people.
09:09Ultimately, what we have, and whether those are rights or wrongs is a political decision.
09:15But what I find quite bizarre, policy costs are put on your electricity bills because electricity is universal.
09:23The government is trying to encourage more people to use electricity with things like heat pumps and less people to use gas.
09:30But because they put all their policy costs on electricity, electricity prices are going up.
09:35And as the wholesale rate has dropped, gas prices are going down.
09:38So we are in a perverse situation.
09:42The government wants you to use electricity.
09:44But its policy moves are putting electricity up and gas prices down.
09:50Let's have a look at what makes up your bill.
09:52Because this is what you were asking me about before, Jeanette.
09:55So let's go through it.
09:56So on the price cap, 40% is the actual underlying gas and electricity used.
10:0122.6% is the cost of infrastructure, moving it around the net and the grid and getting some new renewables on it.
10:0713.4% is policy and government schemes.
10:11These are going up.
10:13Levies and green is 7.3%.
10:15Vulnerable customer support.
10:17The warm home discount is 6.1%.
10:1911% is operational costs of the firms that you're going in there.
10:234.8% is VAT.
10:25For those thinking, why isn't it 5%?
10:27It's because of reciprocal 105 divided by, don't worry.
10:29Unpaid bills.
10:31People not paying their bills.
10:333%.
10:34Profits 2.6% more or less than you thought.
10:39Profits 2.6% and 1.6% headroom, which is for other things.
10:42And some, if that isn't used, it can sneak into profits.
10:45That's what's making up your bills.
10:47So with that in mind, let's have a look at the prediction for where the price cap is going to go in future.
10:53Here we are.
10:55Up in April.
10:57Now that up in April is not due to wholesale rates.
11:02That up in April is because it's predicted we're going to pay more for connecting renewables in distant parts of the country.
11:09We're going to pay more because so many people are moving to heat pumps in electric vehicles.
11:12There's more stress on the grid and we need to build capacity on there.
11:16Again, using electricity, even though we bring the gas price down.
11:19So, wholesale rates could bring this down if the wholesale rates, the price of gas and electricity got cheaper.
11:25But we're on a start point that it's going to go up if that doesn't happen.
11:28In fact, they've already come down a bit.
11:30This was 4%.
11:31And the truth is, it is very likely our energy bills, unless there is intervention, are going to keep going up because of the investment that's needed until the mid-2030s over the big picture.
11:41So what am I going to tell you to do about it?
11:44Well, that's where it's going to go.
11:47Where's the cheapest fix on the market?
11:50There.
11:51So look, we're currently here.
11:54This is about typical bill, just under £200 cheaper.
11:58If you use more, it'll be much more cheaper.
12:00But the most important thing about doing this at this time of year, we've just had the announcement of the price cap till March.
12:05We now know what your price, who's not fixed, will be until the end of March.
12:10That's the high use period.
12:11That's when you're using your gas and electricity.
12:13And we know what you're going to pay now.
12:15And this is the cheapest fix on the market, 11% cheaper.
12:19And it's predicted afterwards it's going up, not down after that.
12:22And then maybe come down a little bit.
12:24So what the huge probability is that a fix now, not only will it give you peace of mind, you know exactly what you're going to pay, which is very important.
12:31Once you fix, the rates are locked in.
12:33They cannot move for a year.
12:35But it will also be an instant saving and you'll save over the high use period.
12:39And you will very likely, less guaranteed, but crystal ballgazing, continue to save after that.
12:45Which is why I say the price cap is a...
12:49Pants cap.
12:51I think I proved my point.
12:52Yes, it's a pants cap.
12:53So, we've got success on this from Miriam who watched this and saw the graph on a previous show.
13:01And she's saying, I watched your last full show on energy about fixing energy bills.
13:05I want you to say thank you as I saved myself £1,478 from swapping.
13:10Amazing.
13:14Even I think that's an enormous amount.
13:16I suppose she went for an 18-month fix and that's the saving over the 18 months.
13:20She's probably got £5,000 a year energy bills anyway and the differential was about 20% because that's really big.
13:25She saved money.
13:26I'm saying, £200 to £500 you're doing is more normal, not that type of level, yeah.
13:30But that was really good.
13:31And this as well from Julie, because she's speaking of fixes here, she's asking,
13:34we have been with our provider for a number of years and if I want to go on to a fixed rate, I have to have a smart meter?
13:39Why does that need to happen?
13:40Well, that was very common a year or two ago that the cheapest fixes all required you to have a smart meter.
13:44Most of them don't anymore.
13:45Right.
13:46In fact, I'm about to go on to the cheapest fixes now.
13:48None of these require you to have a smart meter.
13:51So, ditch and switch and go to someone else if you don't want the smart meter.
13:55Although I like a smart meter.
13:56Okay.
13:57Fixing gives you peace of mind that the rate won't change.
13:59Although, of course, if you use more, you pay more and your direct debit would go up.
14:02Cheapest always depends on your region and how much you use.
14:05So, these are not locked in cheapest for you because it depends.
14:08Use a whole of market comparison site, one that defaults to showing you all the tariffs, many of them, almost all of them.
14:15Hide the tariffs that don't pay them.
14:17So, if you want to see it, you have to tick a little box that you'll struggle to find and some of the cheapest tariffs will be missing there.
14:23And worth noting, by the way, comparison sites these days, you don't even need to know your usage.
14:27They actually know, once they know who you are, you've done it.
14:30And they know your usage.
14:31You don't have to put any details in.
14:32It's very simple.
14:33So, what are the cheapest fixes?
14:34Well, you've got a fight between Eon Next and Outfox at the top, around 10 and a half to 11% cheaper.
14:40You've got an Octopus one, which is a 12-month fix.
14:42The Eon Next is a longer fix, so you've got a little bit.
14:45That one actually locks you in until the end of next winter, which is quite useful.
14:48The Octopus one, the reason I'm highlighting that, is unlike the others, which have got early exit fees,
14:53though I don't see you'd need to leave because prices are unlikely to be coming down,
14:56there's no early exit fees on the Octopus one.
14:58So, if you want an absolutely no-risk fix that you could get out if you needed, it's that.
15:02You've got an even longer 18-month fix with Eon Next.
15:05And I put this one at the bottom.
15:06It's an EDF fix.
15:08This is the cheapest fix for people who've got smart prepayment meters.
15:12The other fixes are not available to them.
15:14That's the price on smart prepay.
15:16It's actually cheaper if you're on other forms of payment.
15:18If you're on old-school prepay key and card meters, you're going to have to stay on the price cap
15:23because there aren't any fixes or cheap tariffs available for you that I know of at the moment, I'm afraid.
15:27So, that's what's going on.
15:28All available for new and existing customers.
15:30None of these for Northern Ireland.
15:31Totally different energy system.
15:33Question for you.
15:34Comes from another Martin.
15:35Not yourself.
15:36So, it says, my current energy tariff is due to expire mid-December.
15:39Is that the right time to fix it again or should I just wait until the spring energy cap is set?
15:43I'm going to hold the last bit because...
15:45Okay.
15:46First thing to understand, if you're on a fix, within the last 50 days of your fix,
15:51so day 49 towards the fix, they cannot charge you an early exit penalty.
15:54You are free to leave.
15:56So, at that point, I would do a comparison.
15:58If the new fix is cheaper than your existing fix, ditch the existing fix and go to the new fix.
16:06If it's the other way around and your existing fix is the cheaper one, well, I would stick on it until the very last day because it's cheaper than the cheapest fix on the market.
16:13You may as well stick there.
16:14As for this waiting until the spring energy cap, okay.
16:17I get this question so often.
16:18Let me try and make this plain.
16:20The cost you can fix that has nothing to do with the price cap whatsoever.
16:24It is totally...
16:25It's chalk and a duck.
16:26They are not related in any way.
16:28They have nothing in common.
16:30So, the price cap is based on a time lag of what has happened in the past.
16:33The rate you can fix that is what's going on in the market today.
16:37So, it's almost looking right now and in the future.
16:39So, fixes move up and down.
16:41So, the fact the spring energy cap has nothing to do with the price of a fix.
16:44That's just about the price of the price cap.
16:46And people always say, would it be better to wait until the price cap?
16:48It's irrelevant.
16:49That's about the past.
16:50The rate you can fix that depends on the now.
16:53We don't know what's going to happen in the future.
16:55So, if you can save by fixing, you don't have an exit penalty fix.
16:58If you can't save by fixing, wait as long as you can on your current fix and then don't go on to the price cap.
17:03Go on to the cheapest fix available at the time.
17:05Make sense?
17:06Yes.
17:07Okay.
17:08Kerry.
17:09Kerry's also got a question for you here.
17:11Kerry's asking, how do I work out if I should fix my electricity tariff when I have a cheap price?
17:15I'm with Octopus.
17:16I feel like I'm on the episode of Mastermind at the moment.
17:18Okay.
17:19Right.
17:20So, the Octopus are most of the two-tier EV tariffs.
17:23They basically, you pay the price cap rate for electricity during the day and then you get a super cheap rate, say, 9p a kilowatt hour at night.
17:33So, really, the question is, how much of your energy do you use in that cheap period between, say, midnight and 5am in the morning when you get super cheap rates?
17:44Not just your car.
17:45Have you shifted other uses there?
17:46Shift as much as you can, not your tumble dryer.
17:48Fire risk if you put a tumble dryer on overnight while you're sleeping.
17:51If that's over 25% of your energy uses at the very cheap period, you're probably better on an EV tariff.
17:57If it's not, you're probably better just going for the cheapest fix.
18:01It's a very rough rule of thumb, but hopefully that helps and makes sense.
18:04Let's go through to some of those more specialist tariffs now, four of them.
18:08If you're a very low user, the EDF tracker is basically a price cap tariff but with £50 lower standing charges.
18:15It lasts a year.
18:16It's best for those really low usage, under about £1,000 a year of use.
18:20Just before that, wait, wait, wait a second.
18:21I need a sip of water.
18:22Yes, sorry, right.
18:23So, Phil actually, just on that, he's asking, is it best waiting to see if the standing charges come down in the spring?
18:29Standing charges aren't coming down in the spring on the price cap.
18:32What's happening in the spring is the regulator has said that firms will have to offer a low or no standing charge switchable deal.
18:39I'll be asking Greg if he turns up, it's still very empty, slightly worried, about that one.
18:45You may want to wait, but we just don't have a clue at what rate they're going to offer those and how much they're going to charge on the others.
18:52So, you might want to just go in for this low user option now.
18:55I simply don't have the data to be able to answer that properly, I'm afraid.
18:58Got an electric car, we've covered it.
19:00I talked about the two tariff rates, which most of them are.
19:03The alternative is that OVO and Scottish Power, you can get one of their normal tariffs and then they give you a cheaper rate just for charging your car through a special charger.
19:12Which may be good if they had a cheap fix, although neither of the two currently offer the cheapest fixes, but it is worth watching out for.
19:19We'll move on to sophisticated users now.
19:22If that's not you, just move on past this bit.
19:25Rapid price change tariffs can lead to big savings. These are mainly for existing Octopus customers.
19:31He's not here, so I can tell you this.
19:33What I would do if you want it, you switch to Octopus's standard variable tariff.
19:37Once that's signed up, the next day you switch to one of these because you're now an existing Octopus customer.
19:42You've got the Agile, which is electricity only, prices change every half hour.
19:46And you've got the Tracker, prices change daily.
19:48Let's have a look at a graph on that.
19:50OK?
19:51So here you go.
19:52This is the price cap. Cheapest fix would be about here.
19:56This is Tracker over the last seven days.
19:58It's not been that cheap. It can be cheaper if wholesale rates are going down, but it's generally cheaper.
20:02This is Agile. Peak rates between four and eight at night can be very, very expensive.
20:09But overnight, it can be super cheap. And there are times you get paid for using electricity.
20:17The cost is negative at the right moment.
20:20So if you are a sophisticated user who can move, maybe you've got a battery storage in your house,
20:25who can move your usage away from peak time and into the other times of the day, it can be incredibly cheap.
20:31But it isn't for people who don't know what they're doing.
20:33And then I'll finish on my last one. I think you've had enough. I think it's got too complicated.
20:37It's my last one. I promise no more. And then I'll take some questions.
20:40If you've got solar panels, many people say, should I get an all-in-one deal where I get my solar panels and I get my energy from the same firm?
20:46Well, you can be paid a lot more for your solar export guarantee for generating electricity if you do.
20:52Again, it just depends. My rough rule of thumb is over 15% of the energy you use, you are generating and sending to the grid.
21:00Then linking them together is worth it. If it's less than that, if you're not sending that much to the grid,
21:04just go for the cheapest energy deal that you possibly can. I'm done with that.
21:07Yeah, brilliant stuff. Well done, Martin.
21:10Well, coming up, energy firms are sitting on over £3 billion worth of your direct debit credit.
21:16Martin's going to show you how to reclaim what's yours. We'll see you move forward.
21:19Hello. Welcome back. We're talking energy bills. We talked about fixing in the first part.
21:36Roberta, are you going to fix now? That's good to hear. I'm glad the explanation worked.
21:41Greg Jackson is here. He's got off the motorbike. He's in. Welcome to Greg.
21:47Jeanette, what's going on online? Yeah, it's really, really busy online.
21:50Lots of people asking about direct debit credits and getting that credit back.
21:53Coming to that. We are going to come into that.
21:55But also online, we're talking about the Chancellor perhaps reducing VAT on energy bills.
22:00What will change or impact any of that, do you think?
22:02I don't think that's what's going to happen. I think the most likely thing she'll do is she'll take a chunk off energy bills.
22:07I would like to see her reducing money off the standing charge because then everybody gets the same amount, flat rate.
22:12I think it's more likely she'll take some of the renewable obligation off the unit rate that you pay for electricity.
22:20So that would mean the people who use more will save more on the back of it.
22:23Now, the important thing to understand about this is that should come off everybody's bills, whether you run a fix, whatever type of deal you are.
22:29If it only came off the price cap, it would be absolutely perverse because it means it would go against the market competition philosophy that it wants it work on.
22:36So my suspicion is we're going to see an announcement that effectively takes 2 to 3p off the unit rate that everybody is paying for their energy bills.
22:45When that will come in, I don't know. But you know what? I've got the boss of the biggest energy company here.
22:50Greg, would you think the same? That's my guess.
22:52Yeah, I think it would make a lot of sense. I mean, the renewable obligation is a sort of historical research and development in energy.
22:58It's crazy it stays on our bills for maybe years to come. So it would be good to get rid.
23:02OK, so we're both thinking the same thing. So there's probably a good chance that will happen.
23:05Or maybe not.
23:06Direct debit, energy, credit. Rebecca's got the question. I think a lot of people are asking.
23:11Our direct debit is £200 a month and we have £746 in credit. Should I leave it there or request I'm back for Christmas?
23:19OK, we're getting into the sexiest piece of energy now, the thing that I really enjoy. There is a sine wave coming, everybody.
23:24There is a sine wave coming. The answer to your question is yes, you in your circumstances should get some back.
23:29But let me carry on with my big briefing to explain why. Here you go.
23:32Monthly direct debit is designed to spread the cost so that you don't have huge bills in winter when you're using most.
23:38Effectively, you overpay in summer and you underpay in winter.
23:42So the first thing you do before you get to that, Rebecca, is you check that your direct debit isn't too high.
23:47If you've got a working smart meter, it's doing it automatically.
23:50They're sending the meter readings in. If not, then do a meter reading yourself.
23:54Make sure the company has factored in your latest meter reading before you go any further and that you're not in any debt.
23:59There are online is my direct debit credit calculators.
24:02And if it's too high, then you want them to lower your direct debit.
24:04But where Rebecca's really asking about is this one.
24:07Are you owed hundreds of pounds of credit? Energy firms collectively are sitting on over £3 billion of our money.
24:13Some of it they should be. Some of it they shouldn't be.
24:17And this is the perfect time to check because of the energy direct debit cycle.
24:23I wasn't asking you to do that, but I really enjoyed it. We'll do that after the show ends.
24:28Right. Let me get you onto this. Here we go.
24:31So this is the energy direct debit cycle. It does depend on when you started, but this is to give you an idea.
24:40What happens during the year is that as you're in those winter months, you start to get more and more into debt or you use up your credit.
24:46And then once you start to move into summer in about May, it bottoms out and you start to build up the amount of credit you've got until the middle of November.
24:55I.e. right now when you are in the maximum amount of credit and you want to be, you've stored it up like a squirrel scoring up its nuts in order to be able to eat them when you're hibernating in the winter.
25:09So this is that point I should say. I mean, I wanted more graphs. I wanted one that goes like that if you start in May and I want one that goes like that, but they wouldn't let me.
25:16They said this will do. So this, what my general rule of thumb is, at this point of the year, right this point of the year, why it's the perfect time.
25:23If you're more than two months of energy direct debit in credit, then you want to get the excess back. That's my rule. More than two months.
25:33So let's do the math for Rebecca. Two months is 400 pounds. I'll be asking for 350 quid back because she's got 750 pounds in credit. And that's how it moves.
25:41Let's move on to the next graphic. I think I've covered the rest of that there. Final quick note for you. By the way, you just asked the firm for the excess.
25:48Final quick note. If you are sitting there going, I hate direct debit. You know, I hate monthly direct debit. They come in. They're charging me too much.
25:54I don't like to. I don't trust them. I don't trust them, Greg. I don't trust them.
25:58That's the most important point on this chart. There you go. If you say, I just want to put more than two months.
26:02If you say, I just want to pay when I get a bill, you pay 8% more, right? You don't want that.
26:07If you're really going to do that, ask for variable direct debit. That's where you are billed each month for what you use.
26:13And they take that amount out by direct debit, but you're still on the direct debit rate, so it's 8% cheaper.
26:18So if you're going to get rid of your monthly direct debit, shift the variable direct debit, not payment in receipt of bills.
26:23Greg agrees over there. Yes. I checked a bit earlier when you were talking about this.
26:27I checked. I'm £290 in credit, and we pay around £220 every month direct debit.
26:32Oh, Jeanette. That's why I love you. Bring me a graph back. Put my graph back.
26:35I mean, you're like perfect sweet spot just over one month in energy direct debit credit.
26:39So you don't need to do anything. You've got your storage. You're ready for the winter.
26:42You don't want that money back because it's going to help you during the winter months.
26:45That's absolutely perfect. Perfect stuff. Right. Mark has been in touch.
26:48And Mark is saying about this time last year, of course we do this annually.
26:52Because it's a cycle, yeah, every year at the same time.
26:54I went to my energy supplier for a credit refund and got back £1,002
26:57and got my monthly direct debit down to £38 instead of £136 too.
27:02Wow. Thanks.
27:07So my observation on that is that monthly direct debit is too low.
27:10What I suspect happened is he had a lot more credit.
27:12He got a grand back and they said, we won't give you the rest back,
27:14but we'll just lower your direct debit until you catch up.
27:17Because £38 is too little for almost everybody on the direct debit.
27:22I mean, it's not that much more than just a standing charge. Yes.
27:24Brilliant stuff. I think we can go to break now.
27:27Yeah. So coming up next, Martin puts your questions to the boss
27:31of Britain's biggest energy retailer who has 24% of the market share.
27:36So don't go anywhere.
27:37Welcome back to our show all about energy bills.
27:50I've talked about the importance of fixing and getting off the price cap.
27:53We've talked about getting your energy credit back if you're too much in credit.
27:56Now we're talking to the boss of Britain's biggest energy company.
27:58Seems strange to say that. You're not British Gas.
28:00You've overtaken British Gas. Greg Jackson, by the way, everybody.
28:03Give him a round of applause.
28:05Hello. Thank you.
28:09Yeah, I mean, that's quite a change.
28:12Yeah, I think, look, energy is more competitive than it used to be.
28:14And I think there's not just us.
28:16There's a whole load of companies you were showing on the screen earlier
28:18that either didn't exist, you know, a decade ago,
28:21or, you know, new versions of old companies.
28:24That's good for customers.
28:26I've got to say, the rest of the system,
28:28all those fixed costs you were talking about earlier,
28:30that's a real problem.
28:31Well, yeah, so I was talking about how it was perverse
28:33that they're trying to encourage people to use electricity,
28:36but because of the way they do the policy
28:37and they put all the costs on electricity bills,
28:38electricity prices are going up and gas are going down.
28:40It's not going to help people get heat pumps,
28:42which is what they want, is it?
28:43No, I mean, I completely agree with you.
28:44And I think, look, those high electricity costs are because of policy choices.
28:49They've been made over decades, but, you know, it's time we revisited them.
28:52Because we've got to get electricity costs down,
28:54not just to get people to electrify, but because people can't afford their bills.
28:58Well, look, I mean, we shouldn't be doing this,
28:59but I'll just have a moment for myself.
29:01One of the things I find really difficult is we put all these costs onto electricity bills.
29:05Electricity bills are regressive.
29:07You know, really rich people don't have proportionately higher energy bills
29:10compared to poor people.
29:11So a much better way to look after people would be take the costs off electricity bills
29:15and put them on general taxation and bring energy bills down,
29:17and then it would be a more progressive system.
29:19But I'm not here to make those type of points.
29:21So let me ask you the first question.
29:22This came from a Martin.
29:23It's not me, I promise.
29:24Why are energy prices in the UK higher than practically anywhere else in the world?
29:28How can you justify record profits year on year
29:32when they're in the middle of a cost of living crisis?
29:34Why should the UK not impose a windfall tax on excessive profits?
29:38I mean, first of all, I should say, as energy retailers,
29:41our profits are capped by the price cap.
29:432.6%.
29:45Yeah, and in fact, we don't make that because of things like the fixed deals.
29:48So on an average £1,700 bill, we made about £10 or £11 profit last year.
29:54That's not the reason for high bills.
29:56It's all of that waste in the system.
29:58Now, you talk about international comparisons.
30:00It's worth saying they're hard to make because taxes vary by country
30:04and the way that they put them on bills or in general taxation varies.
30:07But the UK, along with Germany, have got the highest consumer prices
30:10and we've got by far the highest prices for businesses,
30:13small businesses as well as big industry.
30:15And that's because countries like us in Germany have followed roughly the same policies
30:19for the last decade and we now need to revisit those
30:22because they're loading more and more fixed costs into the system.
30:25In fact, Martin, let me tell you, there are so many fixed costs in the system now
30:29and planned that even if the wholesale price of electricity falls to zero,
30:33bills probably wouldn't come down.
30:36Wow.
30:37But there are people making excess profits.
30:39There are oil and gas companies out there who have made billions
30:42or getting on for trillions of pounds because of the high energy prices.
30:46So you're a retailer. I don't know if you have a generation arm or not.
30:50We do, but we don't actually own the generation.
30:55We manage it on behalf of other investors.
30:57Fine. But they have made excessive profits, haven't they?
31:00Fine. Undoubtedly, the profits that are being made are from those global oil
31:04and gas companies, many of whom are not British, by the way,
31:07because we're buying our gas from Qatar and from the USA and elsewhere.
31:10And particularly some of the very big, highly subsidised renewable generators
31:15who are getting paid at a rate that's attached to the gas price.
31:19When gas was particularly expensive, they were earning a lot.
31:22Now, there was a bit of a windfall tax there.
31:24But where we are today, you know, there's a lot of profit made in that sector.
31:28They're set to be a lot more, and there are two things that make it worse, Martin.
31:31The first is we built loads of these wind farms where there's no grid.
31:35It's like building a factory where there's no roads.
31:38But we pay these wind farms for the electricity they can't deliver.
31:42And then we're going to pay a fortune to build new grids to connect them.
31:46And that's part of the reason the price is going up in April,
31:48is to connect some of those to the grid, isn't it?
31:50Yeah, and that cost is going to keep going up.
31:52And look, we also spent, I don't know, we spent about £1.3 billion a year turning off wind farms.
31:57I want to go do some more practical stuff with you now.
31:59Kelly commented, we know there's going to be an off-gen rules that companies have to have low or no standing charge tariffs offered coming in the spring.
32:05Will Octopus have a no standing charge tariff in 2026? Can you tell us?
32:10Yeah, I don't know yet. We're working on it. I think these go back to those fixed cost problems.
32:15Because the day that you switch to us, we get charged, or essentially over the next year, we will get £200 of fixed costs, even if you use no power.
32:23And the question for energy companies is, you know, obviously if everyone was costing £200 and not spending anything,
32:29you know, companies wouldn't survive.
32:31So, first of all, we will do what we can.
32:34But my worry is people will have very high unit rates to recoup that money, and it'll end up not being good value for most people.
32:40Which is why I would complain it wasn't within the price cap, because there's no price regulation on the unit rates.
32:44But that's getting a bit too complicated for the audience, I suspect.
32:46Dawn, I would like to put a question to the person in charge of Octopus Energy.
32:50I sadly lost my husband almost a year ago and had to pay all the bills.
32:54I have to pay the bills, but I'm struggling to pay the energy bill from your company, as I claim Universal Credit and PIP.
32:59Is there any other way I can pay the bill? What would you say to Dawn?
33:02Well, first of all, I'm really sorry about her loss, and I know how hard it is doing with bills when spouses die.
33:08If Dawn gets in touch, there's a bunch of things we can do.
33:11First of all, we can make sure she's getting all the support from a whole bunch of agencies.
33:15We've got ways of looking that up for her, so we can help with more than just energy bills.
33:19On energy, I think this year we've given 70,000 people standing charge holidays.
33:24It makes a big difference when they're struggling.
33:26If they're in debt, we can do you pay, we pay. For every pound they pay, we'll pay a pound.
33:32And then there's, you know, we've got 300,000 customers where we've visited them to help reduce energy wastage so they can save money.
33:40So there's a lot of ways we can help. The main thing is, look, our company and others, if you phone them up, there are a lot of ways they can help.
33:47And some of them are a lot more helpful. If we find you've got access to more support and benefits elsewhere, it's bigger than your energy bill.
33:54I would echo that. Always talk to your energy firm first if you're struggling.
33:58On this one, there are special rules. You can put yourself on the Vulnerable Customer Priority Services Register,
34:02which you have to be treated in special ways. Going quiet isn't the right way.
34:05Look, there are lots of these octopus questions. I should say whichever firm we had on would probably have similar ones.
34:10Mina, how can energy companies keep money and refuse to refund any?
34:14I have nearly £700 sitting in Octopus's account and has asked for a £200 refund as I needed to pay other bills.
34:21They are refusing but have reduced my direct debit. Why is my money treated as theirs?
34:25That doesn't sound right to me, Greg. Why is that happening?
34:27No, it doesn't. If Mina emails me, greg.jackson at octopus.energy, I'll have that looked at.
34:32And anybody else in that situation, if they have too much energy credit, you shouldn't be reducing the direct debit.
34:36You should be giving them their money, shouldn't you?
34:38You are. In fact, I think we refund 25,000 customers a week.
34:4270% of them are self-serve online, so there's no one getting in the way.
34:46There are one or two things. You need to make sure you've got up-to-date meter readings,
34:49because otherwise we don't know the real state of your account.
34:51And the other is, obviously, if you've got a smart meter, that will automatically be the case.
34:55And then the other one is, there are actually quite a lot of fraud attempts on refunds.
34:59So sometimes there's a few extra days delay for fraud checking, but it shouldn't stop it.
35:03OK. And you'll look after that one particular case, but anybody else should be getting in touch,
35:07and you can quote what he has said on the programme.
35:09Rewind it back. Watch it on ITVX.
35:11Quote his words down and say, Greg Jackson told me this.
35:13That'll help the customer service.
35:15Can I say, Martin, there's one other thing. You showed the sine wave earlier, the curve.
35:17Yeah.
35:18For Octopus, every customer that's on a normal tariff, we do a personalised version of that,
35:22so they can see the extent to which they're paying too much, too little,
35:26they've got too much credit or too little credit.
35:28It's called the balance forecaster. It's well worth checking.
35:31I can't play favourites, but I love the idea of a personalised sine curve.
35:34Anyway, so Jenny, Jenny, I'm going to sub Jenny's question because it's complicated.
35:40What she's saying is, if we take the pain of increasing energy bills now, is there a guarantee
35:44that the money from the increases will go to renewable infrastructure and bring bills down in the future?
35:50Now, this is policy, this is government, but you probably know better than anyone.
35:53Do you think the investments we're making are going to mean cheaper bills,
35:56and when will we see cheaper bills?
35:58Yeah, so it's definitely going into that infrastructure, renewables plus the grid to connect it.
36:04The models suggest that we'll see cheaper bills from maybe 2035, possibly a bit earlier if we're faster building.
36:12That's not good enough. That's why we say that we need to look now at where can we save money on those new network bills
36:18so we can cut bills a lot sooner. We can't wait that long.
36:22One thing I would say, Martin, earlier, you mentioned some of that network build was for things like electric vehicles
36:26because they put more strain on the grid. But actually, when you talked about smart tariff electric vehicles,
36:31it reduces the strain on the grid. And so one thing we should be doing is saying,
36:35if we can make electricity cheaper, put more electric cars on the road,
36:39it actually cuts these infrastructure costs for everybody.
36:42And I think we need to have a bit more vision about doing this faster and cheaper.
36:45I have to say, time of use tariffs, and you are transparent on yours and publish the algorithm,
36:49my great concern is if everybody's doing a tariff that changes every half hour,
36:53how do these people find who their cheapest one is if it moves every half hour?
36:56And so I think that we should have rules in place that say,
37:00firms who are going to do time of use tariffs,
37:02they must publish the underlying algorithm and the cost base
37:05and guarantee that that will last for an amount of time
37:07so that people can help and do some comparisons.
37:10We're getting very complicated. I hope it hasn't too complicated for those of you at home,
37:13but I think this is important stuff.
37:15Eileen, do you think it's fair that everyone is having an extra £6 charge added to their energy bills
37:20to cover the debt owed to utility companies?
37:22A lot of people go without rather than going to debt,
37:24so why should they pay less for energy firms to get more money?
37:27You know, this is a really difficult area,
37:29because I know that most people do want to pay their bills,
37:32but I see messages from customers now that are saying,
37:35I can't afford my bills, why are they going up to pay for other people's?
37:39I think there's a couple of things. First of all, you know,
37:42we've got to recognise that one of the causes of the debt is bills are too high.
37:46That's why you and I are both saying we need policy changes to bring them down fast.
37:51I think the second thing is that how energy companies behave makes a big difference.
37:56If companies are transparent, if you've got easy-to-read bills
37:59so people know where they stand, then much less life is getting to debt.
38:02But the most important thing is if people phone up,
38:04we can find a lot of ways of helping you get out of it
38:06without adding to other people's bills.
38:08I'm sorry, I'm going to have to go to a break now.
38:10I'll try and get one or two more questions for you after the break.
38:12Greg Jackson from Octopus Energy, everybody. Thank you very much.
38:14Thank you. Thanks, Greg.
38:16Well, coming up next, it's just been announced
38:19that the minimum wage is set to rise.
38:21What are the new rates?
38:23About a £400 bank switch deal. We'll see you after this.
38:32Kelly, Vogue, Eddie and Tom have spent the night from hell in the jungle nursery.
38:36Find out how they get on and see how many stars Jack can bring home from the latest trial, Drown the Hatch.
38:42Join us for all that when Am A Celebrity continues live from Australia at nine o'clock tonight.
38:48We will see you there.
38:50Welcome back to the show. Social media has been alive tonight. Electric, if you like.
39:00Look at this from Daniel. He's saying,
39:02I've just switched whilst sat watching the show.
39:05Been paying £226 a month direct debit for over the last year on a standard variable.
39:10Pants cap!
39:11Just fixed for 12 months with the same company for £130 a month.
39:15Wow.
39:16£1,200 saving over the next year. Also £76 in credit. Wow.
39:19Again, I suspect some of that saving will be their drop to direct debit rather than natural lowering costs.
39:26But there will be a big saving in there. Well done.
39:28That's really good. And just this quick question for you here, Martin, from Carol.
39:31Carol's asking, my energy company keeps saying my meter is out of date.
39:34I've had it for ten years. Are they just trying to make me get a smart meter?
39:37No and yes. I'm just waggling this because I've got some questions on the computer so it doesn't go off.
39:42Look, meters do date and they do have a use-by date beyond which you can't use them.
39:49Now the thing to do is check, do they have an MID certification?
39:52If they have an MID certification, they should not expire.
39:55If they don't, they probably do expire.
39:57There's a brilliant page on the Citizens Advice website that takes you through how you know if your meter expires or not.
40:02That's where I'd probably send you to.
40:04If your meter expires, they have to fit a new one.
40:08Almost all firms these days only have smart meters.
40:11So there's no requirement for them to fit a smart meter, but they don't have any others.
40:14If you really hate a smart meter, and I tend to be a bit of a fan.
40:17You can see what, you know, you don't have to do the readings anymore.
40:20It's up to date and you can see what you're using, but I know some people don't like them.
40:23Then you can ask them to turn off the smart functionality.
40:26So you get a smart meter, but it only works as a dumb meter if you like.
40:30So Carol, I hope that answers your question.
40:31Now I'm going to ask Greg a question or two that have just come in.
40:35So I don't normally use computers. I'm stealing your job, Jeanette.
40:39Joe got in touch.
40:41I would like to know why energy companies can have so many different prices for the same product.
40:45Yeah, that's a great question.
40:47What happens in energy is every day the wholesale market is changing and it can change dramatically.
40:53You know, if there's news about an issue in the Gulf, the price of gas will go up loads.
40:57On a sunny day, the price of electricity will plummet.
41:00And so every day we're going to the market getting the cheapest energy we can.
41:05We'll buy a year in advance for fixes.
41:07And then, as you said, like three months afterwards, we set the price, cap price.
41:13I can't bring myself.
41:14But so it's really based on those variable costs and it just depends on what's going the day we go to market.
41:20So you're buying it in. When somebody gets it, you can price them one.
41:23And if it's more expensive a week later, you'll charge them more.
41:25If it's cheaper, you'll charge them less or something like that.
41:28There is one thing, though, which is, you know, we talked about the more complex tariffs.
41:31They don't have to be complex.
41:32There are simple ones, for example, some of the two-rate tariffs,
41:35because there's a general pattern that electricity in the UK is expensive around about tea time.
41:39It's super cheap overnight and it's very cheap on sunny days around the middle of the day.
41:44And so if you can use electricity more at the cheap times and avoid the expensive,
41:49there are other things you can do and that makes it more variable, but you'll get a bargain.
41:53I just need to be careful.
41:54Most people, you don't have time of use tariffs, so you'll pay the same all day.
41:57But if, as a society, if you get people off 4 to 8pm,
42:00then we don't have enough redundancy in the system that would bring all our prices down,
42:04which is why time of use tariffs comes in.
42:06But I have to go to my news you can use at this point.
42:08You absolutely do.
42:11OK, totally different subject. Just announced at about 6 o'clock this evening,
42:14new minimum wage rates from the 1st of April 2026.
42:17For those aged 21, the main one is going up 50p an hour, which is up about 4.1%.
42:22For those aged 18 to 20, it's going up 85p an hour, which is up about 8.5%,
42:26because they're trying to get that closer to the one for slightly older people.
42:29For those on apprenticeships or under 18s, it's going up 45p an hour, up 6%.
42:35Important to understand, those are not just if you're paid by the hour.
42:38They apply to everyone however you are paid.
42:41So if you were working full-time, you know, and it varies on the number of hours you're doing,
42:45this is roughly equivalent to £900 a year more, £1,500 a year more, or £850 a year more.
42:53But this is the thing that people don't know.
42:55There are many people on minimum wage who are actually being underpaid
42:59because their employers are not following the rules.
43:01370,000 people in 2024, the last time we had numbers from, were being underpaid.
43:07And this is not small firms. This includes big household name firms.
43:10Don't think this is only small backstreet employers. It isn't.
43:13Now, there are two big reasons this happens.
43:15If you have to buy your uniform, your tools, your safety equipment and your clothing,
43:19the cost of that should not take you below equivalent minimum wage over your pay period.
43:24What does that mean? So you take the cost, you subtract it over your pay period.
43:28So if you're paid by the month, it's in a month.
43:30If you're paid by the week, it's in a week.
43:32If that takes you down below minimum wage for the hours you've worked,
43:35you have been underpaid, then you should get that money.
43:38You should also be paid for all your working time.
43:41Overtime, security checks, handovers, opening up, on-call.
43:44And you shouldn't get less than minimum wage once your full working time is taken into account.
43:49Your pay should be at least equal to minimum wage for that period.
43:52Those are the big ones.
43:54A few more tips can't be within the minimum wage.
43:56They have to be on top.
43:57If you're on commission and you don't get enough for minimum wage,
43:59your employers have to top you up.
44:01Is your apprenticeship real?
44:03There's a special lower minimum wage apprenticeship rate.
44:05They can't have that rate and not do a proper apprenticeship.
44:08So you need structured training as part of your apprenticeship.
44:11If not, you need to be paid the other minimum wage rate,
44:13because you're not really an apprentice.
44:15And big one for 18 and 21 year olds.
44:17You should get a pay rise on your birthday,
44:19because you're now in a different minimum wage bracket if you're on minimum wage
44:22and on the 1st of April when it moves.
44:24If you think you're underpaid,
44:25call ACAS, which is the arbitration service for free help.
44:30You can complain to your employer.
44:31Many people won't want to do that.
44:32Or you can complain anonymously via gov.uk.
44:35Obviously, if you're a single employee, then they'll know it's you.
44:38But for most people, that will help.
44:40Yeah.
44:41Quickies now.
44:42We haven't got time for long.
44:43Mobile.
44:44Which network's got the strongest signal indoors and out where you live?
44:46I actually really rate the Map Your Mobile tool on ofcom.org.uk.
44:50It's detailed.
44:51Well worth checking to see where you get the best signal.
44:53By the way, if you think it's wrong, then do feedback to them.
44:56The more people feedback, the more accurate it gets.
44:58And there's a little button below.
44:59Ending on Thursday.
45:00400 quid of free cash for switching to Barclays.
45:02It's Barclays Premier.
45:04It's only for people who earn over £75,000.
45:06It's only for higher earners.
45:07You also get Apple TV.
45:09But it's worth looking at.
45:10Biggest cash bonus we've ever seen.
45:11Also, the standard free £200 for everybody else.
45:14You've got to join its blue reward scheme to get the £200.
45:16But as soon as you're paid, you can get rid of the blue reward scheme
45:19that costs £5 a month.
45:20And it only normally lasts a month or so.
45:21But there are loads of other free cash deals available at the moment.
45:24It's a great time to be switching bank account.
45:26Have a look back at last week's show on ITVX.
45:28And finally, the unbeatable help to save scheme
45:30will be extended to 1.5 million people.
45:33We'll learn this in the budget tomorrow from 2028,
45:35they've told me officially.
45:36It's for those people on Universal Credit who are also working.
45:39You get a 50% boost on up to £50 a month,
45:42saved over two years via gov.uk.
45:44From 2028, it'll also apply to those people who can't work
45:47because they've got parental or kinship responsibilities
45:49or they're carers.
45:50You've got a quick case study on that success, haven't you?
45:52We do, very quickly.
45:53Single mum, part-time job from Esther here.
45:55After you covered it two years ago,
45:56I took your advice and started to help to save account,
45:59received a £600 bonus.
46:00I can't thank you enough.
46:01Really important.
46:02Look at that.
46:03Haven't got time for a clap because, most importantly,
46:05Thursday night, where am I?
46:07Thursday night, 7.30, it's my budget special.
46:10The practical change is coming in the budget
46:12and Rachel Reeves is coming on the show.
46:14Get in touch with your questions for me or for her about the budget.
46:17We'll be watching it tomorrow.
46:18It's a big day.
46:19Thank you to everyone here.
46:207.30, not 8.
46:21Thursday night.
46:22Bye-bye.
46:23Thanks, Jeanette.
46:24Bye-bye.
46:31Well, stay with us here on ITV1.
46:33I'm a celebrity.
46:34Get me out of here is on the way next.
46:50Bye-bye.
46:51Bye-bye.
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