- 20 hours ago
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🎥
Short filmTranscript
00:00:00It's my favorite holiday
00:00:11It means so much more than words can say
00:00:16And I claim
00:00:18The difference is a magic day
00:00:22Sometimes I tend to forget
00:00:25What glory this holiday represents
00:00:28But it's fair to say
00:00:31That Christmas is a magic day
00:00:34Yes, every time the snow is falling down
00:00:38And it is cold outside
00:00:41We gather around the fireplace
00:00:43And no one cares about yesterday
00:00:46It's my favorite holiday
00:00:50It means so much more than words can say
00:00:54And I claim
00:00:55We have to go
00:01:01We have ETFs
00:01:03We have to go
00:01:06We have to go
00:01:06We have to go
00:01:09Bye
00:01:09Oh, wait time!
00:01:39So, what are we thinking? Are we moving offices? Are they getting rid of the vending machines?
00:01:50Okay Steph, I don't think either of those are worthy of an emergency meeting.
00:01:53Uh, speak for yourself. I just wish they'd laid it out in an email instead of springing it on us like this.
00:01:58About a month ago, Gertrude asked me to pull all the sales reports for the past three years.
00:02:03That's not that unusual, is it?
00:02:05No, it's not that unusual, but the numbers were so bad.
00:02:09Well, how about are we talking? Like, potential layoffs back?
00:02:12Maybe. I mean, she didn't say. Now I'm starting to worry.
00:02:15Good morning. Merry Christmas.
00:02:18Okay, let's try not to panic. Maybe they're going to give us Christmas bonuses.
00:02:23What's revenue down? 18%?
00:02:25Good point. Maybe David is going to grace us with an early retirement.
00:02:29Steph, it's not that bad.
00:02:31Are you kidding? He hovers over that merchandise department like the Grinch trying to steal Christmas.
00:02:36What's that now?
00:02:38David!
00:02:40Hi!
00:02:41Didn't see you there.
00:02:42I was just headed to the meeting and I heard my name.
00:02:44Speaking of the meeting, do you know what it's about?
00:02:46No. Have I got a hunch?
00:02:57Is that the board?
00:02:58That's the board.
00:02:59Ah, there you are. Thank you for coming in.
00:03:02So, everyone, you'll remember our head of strategy and marketing, David, our merchandising manager, Stephanie, and our lead data analyst, Charlie.
00:03:13Have a seat.
00:03:15Okay, everyone. Let's get to work.
00:03:19I know it's unusual for us to be springing a board meeting on you like this, but we are in unprecedented times.
00:03:28I thought we would start by reviewing those sales reports that you worked out for me, Charlie.
00:03:33Yes, absolutely. I have them.
00:03:37So, on screen you can see a summary of our sales reports for the last 12 quarters.
00:03:41Unfortunately, we notice a fairly steady decline in revenues in most of our locations.
00:03:47However, we haven't gotten the results from our play structure strategy yet, so bear that in mind.
00:03:55Respectfully, those numbers don't even look close to stabilizing.
00:03:58That's true. However, we haven't seen the impact of holiday sales either. We just need more time.
00:04:05Do we have time? That's the real question.
00:04:08Personally, I think that this is the moment to consider moving exclusively online.
00:04:12I've taken the liberty of putting together a transition plan that would have all of our brick-and-mortar stores off of the payroll by spring.
00:04:19What?
00:04:21Is that something the board is actually considering?
00:04:23Everything's on the table right now.
00:04:25Do you have the data for our online sales?
00:04:28Uh, yes, I do. And they are trending upward.
00:04:32But I don't think closing our stores is a good idea.
00:04:35People don't know what they want until they have it in their hands.
00:04:39Actually, we have an algorithm for that.
00:04:41Algorithms need data to push trends. Our stores set them.
00:04:45I mean, that's our brand. If we close our stores, we're a wholesaler. Is that what the company wants?
00:04:52Are you suggesting we ignore the fact that all our stores are hemorrhaging money?
00:05:01Well, not all. Actually, this is store 24 in Jersey City. It's the only one on our roster that is showing a steady increase in revenue.
00:05:13I know this store. It's an outlier.
00:05:16Or maybe we can learn something from them.
00:05:18I know exactly what we can learn from them.
00:05:20David, let's hear her out. Go on, Charlie.
00:05:24Thank you. I'm just saying it's clear that this store is doing something different.
00:05:29They've exceeded our projections for the area the last three years in a row.
00:05:33We could go there, investigate their strategy, apply it to the rest of our stores.
00:05:39Big Teddy toy company employs thousands of people across North America, most of whom work in retail.
00:05:45I think we owe it to them to pursue every avenue before making such a big decision.
00:05:50Especially this time of year.
00:05:53It's Christmas.
00:05:55It's decided then.
00:05:56Charlie, you go to store 24, report back what they're doing differently.
00:06:01Me?
00:06:02Oh, I just analyzed the data.
00:06:06Right. But if you can correlate the sales to actual, tangible, in-store efforts, then we have something to go on.
00:06:13If not, then perhaps David is right and this store is just an anomaly.
00:06:19I guess I will head there first thing in the morning then.
00:06:22Perfect. See if you can wrap this up by Christmas Eve.
00:06:25Oh, absolutely.
00:06:26Good meeting everyone.
00:06:27Good luck in Jersey City.
00:06:37Don't be surprised if it doesn't work out. We all know moving online is inevitable.
00:06:40We'll just have to agree to disagree, won't we David?
00:06:42Yeah, I hope we all have jobs by the time you're done.
00:06:45Merry Christmas, Charlie.
00:06:46Merry Christmas.
00:06:48What just happened?
00:06:50You knocked it out of the park is what?
00:06:52No, I have to tell Gertrude I can't do it.
00:06:54I'm supposed to visit my mom in Seattle for Christmas this year.
00:06:57So? You get your research done before Christmas Eve? No problem.
00:07:00What research, Steph? I don't even know what I'm looking for.
00:07:03Yet? You'll figure it out. You always do.
00:07:06But what if I don't? That's so many closed stores, so many people out of jobs.
00:07:10Just focus on the little details. It's what you're good at and it's what makes you so smart.
00:07:15It's what makes you a good toy designer, too.
00:07:18What?
00:07:20No, that's...
00:07:23It's just a hobby.
00:07:25For now.
00:07:26Forever.
00:07:27Once you figure out what's up with this store, you'll be well positioned to pitch your toy line to Gertrude.
00:07:32Steph, I love you, but when I say I have bigger fish to fry, I mean giant, goliath-sized fish.
00:07:41I'm just saying...
00:07:42Please let it go.
00:07:43Fine. You win. This time.
00:07:46I am going to start by emailing the store's manager.
00:07:49Good luck.
00:07:50Thanks.
00:08:13Hello. This is Charlie Sawyer from Corporate.
00:08:20I'm outside the store and it seems to be locked, so as soon as you get this, please call me back.
00:08:27Hope everything's alright. Bye.
00:08:28Bye.
00:08:29Bye.
00:08:30Bye.
00:08:31Bye.
00:08:32Bye.
00:08:33Bye.
00:08:34Bye.
00:08:35Bye.
00:08:36Bye.
00:08:37Bye.
00:08:38Bye.
00:08:39Bye.
00:08:40Hello. This is Charlie Sawyer from Corporate. I'm outside the store and it seems to be locked,
00:08:46so as soon as you get this, please call me back. Hope everything's alright. Bye.
00:08:52Hi there.
00:09:01Can I help you?
00:09:04Yes, I have a meeting.
00:09:05Oh, you must be one of our seasonals.
00:09:07I mean, you're a little early, but please, come on in.
00:09:09Marta can help you at the front desk.
00:09:10Actually, um...
00:09:11Do you have any idea how to put up window displays?
00:09:13She'll probably have you help with one of those.
00:09:14Window displays? Oh, no.
00:09:16No, no, um...
00:09:17No? Well, listen, we've got plenty of good people inside, okay?
00:09:19They can help you out.
00:09:21Come to you.
00:09:21I, uh, thank you.
00:09:26All right, so over here we have the coats.
00:09:31Coffee's over there.
00:09:32And right next to it is the front desk.
00:09:34Where am I?
00:09:35Morning.
00:09:36Marta, it's my assistant manager.
00:09:38She has this place running like a well-oiled machine, don't you, Marta?
00:09:40No, we're a team.
00:09:42You must be one of the seasonals.
00:09:43Yeah, and she's early.
00:09:44I like her already.
00:09:45Could you please put that on the shelf right there?
00:09:47Sure.
00:09:48Message for your boss.
00:09:49Boss?
00:09:50Someone from corporate.
00:09:50Come and hear this.
00:09:52Oh, what now?
00:09:52They mad that I swept out that game display?
00:09:55I blew over in the wind every time the door opens, so if you'll excuse me, I just gotta
00:09:58listen to this.
00:09:59Oh, you don't have to listen to that.
00:10:01Oh, yes, I do.
00:10:02If corporate calls and I don't respond, I'll probably send somebody down here.
00:10:07What?
00:10:07Hello, this is Charlie Sawyer from corporate.
00:10:11I'm outside the store and it seems to be locked, so as soon as you get this, please call me back.
00:10:17Hope everything's all right.
00:10:19Bye.
00:10:19Was that you on the...
00:10:24Yes.
00:10:29I'm not a seasonal employee.
00:10:31I'm from the planning and analysis department and corporate did send me here.
00:10:35We had a scheduled meeting at 9 a.m.
00:10:37I wasn't aware of any meeting that I had to meet.
00:10:39I emailed you about it yesterday afternoon.
00:10:41I don't check my messages after hours, so what exactly is this about?
00:10:45Well, I'm not sure if you're aware of this or not, but your store is our company's best
00:10:49performing location, and corporate is very interested to know what you do different.
00:10:53And if your strategy can be replicated, we are going to apply it company-wide.
00:10:58And how are you planning on doing that?
00:11:00I would like to stay and observe for about a week or so.
00:11:04It's Christmas.
00:11:05It's the busiest time of the year.
00:11:06Look, no offense, but we don't really have time to babysit anyone.
00:11:11You will not have to babysit me.
00:11:13I promise I will be out of your hair.
00:11:15Fly on the wall, you won't even notice me.
00:11:18Right.
00:11:20No, I...
00:11:21I'm starting...
00:11:27Wow.
00:11:31Look, you seem like a really nice person.
00:11:34Okay, but I don't feel that this meeting is necessary,
00:11:36so I'm just going to get back to it.
00:11:39Um, okay, yeah, it's just...
00:11:40It's not really up to you.
00:11:43Or me.
00:11:44These orders are from the CEO herself.
00:11:47So, I'd like to start by looking at the numbers.
00:11:49Do you have an office?
00:11:52Yeah.
00:11:54Right this way.
00:11:56Around the boxes.
00:11:57Nice to meet you.
00:11:58Yeah.
00:11:59Nice to meet you.
00:11:59So, this is it.
00:12:15You know, it's not a high-rise with a view of the park.
00:12:17No, it's fine.
00:12:19It's great.
00:12:21Uh, well, if you need anything, I'll be at the front.
00:12:26Um, sorry, where's the computer?
00:12:29What computer?
00:12:31With the sales reports?
00:12:33Oh, yeah, sales reports.
00:12:34Yeah.
00:12:36Here we are.
00:12:37I file by hand, and then Marta takes it home quarterly
00:12:40and logs it to corporate.
00:12:41Why would you log it by hand?
00:12:45Because computers crash and papers are live.
00:12:49Yeah, okay, of course.
00:12:50Okay.
00:12:51Oh, there you go.
00:12:54There.
00:12:55That should set you up.
00:12:58All right.
00:13:11Okay.
00:13:21I got this, Charlie.
00:13:24Oh, there's more.
00:13:28Um...
00:13:29It just keeps on going.
00:13:34Good morning, team.
00:13:36It's going to be another big one today,
00:13:37so I say we keep the line up short and the aisle's clean.
00:13:40Other than that, have a great day.
00:13:45Hey, Uncle G.
00:13:46Hey, good morning, Em.
00:13:48Down low.
00:13:49How you doing?
00:13:50Oh, good.
00:13:51I remembered to pack my homework this morning,
00:13:53so my day's already looking up.
00:13:55Well, that's great.
00:13:56Thanks for taking her.
00:13:57My vendor from Newark canceled her delivery on me last minute,
00:13:59so I've got to go pick it up.
00:14:00You sure you don't want driving her to school?
00:14:02Not at all.
00:14:03Finish a few things around the store, and then I'll take you.
00:14:05I'd call you a saint,
00:14:06but that would mean admitting I'm the inferior sibling,
00:14:08so I won't.
00:14:10I love you.
00:14:10I love you.
00:14:11Be good, okay?
00:14:12Drive safe.
00:14:16So, you know that saint-ass I'm building?
00:14:18I do.
00:14:19I'm trying to decide how many rooms should go in it.
00:14:21That's a very important question.
00:14:23What did you decide?
00:14:23Well, I asked my teacher if saint-ass I had any siblings,
00:14:27because they don't need their own rooms, right?
00:14:30You know what?
00:14:31I never thought of that,
00:14:31but that's a great question.
00:14:34So what did she say?
00:14:35It's not in the literature.
00:14:37Oh, it's not in the literature, huh?
00:14:39All right, what's up with you?
00:14:56Don't you worry about it, okay?
00:14:57How about you go get some hot chocolate?
00:14:59Really?
00:14:59Yeah, really.
00:15:00But listen, only get like three marshmallows this time, okay?
00:15:03Save some for the rest of us.
00:15:05Can't make any comments in.
00:15:09It's Marta, right?
00:15:10That's me.
00:15:11I'm really sorry about earlier.
00:15:13Don't even mention it.
00:15:14Are you finding everything you need back there?
00:15:16I know Grant's a little old school in the record-keeping department.
00:15:19Yeah, no kidding.
00:15:21Actually, he mentioned that you might have some digital copies at home.
00:15:24Oh, yeah, I do.
00:15:26I can send them over tonight if you want.
00:15:28That would be wonderful.
00:15:30Thank you so much.
00:15:31You're welcome.
00:15:32And Charlie, try not to let Grant get to you.
00:15:35He can be stubborn as an ox, that one.
00:15:38But he comes by it honestly.
00:15:39He grew up helping his grandfather run a store, so he's got his own way of doing things.
00:15:46And you didn't hear it from me, but if you're looking for a way to get on his good side,
00:15:50he loves the candy cane bark from the pale blue dog down the street.
00:15:54Oh, great.
00:15:55Do they sell it by the truckload?
00:15:56Oh, come around.
00:15:58Don't worry.
00:15:59He always does.
00:16:01Thank you for the tip.
00:16:03Anytime.
00:16:09You're still here.
00:16:19Yeah.
00:16:20Can't close up until you go home and didn't want anybody else to stay late, so...
00:16:24Right.
00:16:26Sorry about that.
00:16:28What are you doing?
00:16:29Ah, just readjusting these displays.
00:16:32You're not going to rat me on, are you?
00:16:34You know, contrary to popular belief, just because I work at corporate doesn't mean I have
00:16:39all the display manuals memorized.
00:16:42Yeah, sure you don't.
00:16:49Although, that's a lot lower than this picture.
00:16:51Please, try me.
00:17:09Okay.
00:17:14Now, all these displays are focused on getting the wrong person's attention.
00:17:18Okay.
00:17:21That's smart.
00:17:23I wonder if I could use that data and correlate it with increased sales.
00:17:27Look, I don't need the data to know that it works, and quite frankly, it's not about
00:17:30the business.
00:17:30It's about the kids.
00:17:32Of course.
00:17:34But if I can't prove it with numbers...
00:17:36Numbers, yeah.
00:17:37Right.
00:17:38Look, I know we got off on the wrong foot, and it may not seem so, but I'm here to help.
00:17:44Well, I mean, according to you, we don't really need any help, and...
00:17:48It's getting late, so...
00:17:50I'm pretty tired.
00:17:51Yeah.
00:17:54Bye.
00:17:57Lynn!
00:17:58Morning, good morning, can I help you find something?
00:18:21Yes, actually, I am looking for your infamous candy cane bar.
00:18:25Ah, yes.
00:18:26How much do you need?
00:18:28As much as you'll sell me.
00:18:29Well, I usually reserve some for my brother Grant, but the rest is yours.
00:18:33Your brother Grant?
00:18:34Oh, yeah.
00:18:35He's addicted.
00:18:36Every year when the holiday treats roll around, he's over here buying in bulk.
00:18:39It's amazing he still has any teeth left in his head.
00:18:42Grant, lovest him?
00:18:44Yeah.
00:18:45You know him?
00:18:46Sort of.
00:18:47I work at Big Teddy Toy Company and Head Office sent me here to, um...
00:18:51Well, it's a long story, actually, so I won't bore you with that.
00:18:55Hey.
00:18:56Mom, look!
00:18:57I just finished the roof.
00:18:59That's amazing, honey.
00:19:01This is my daughter, Emma.
00:19:03And this is...
00:19:04Charlie.
00:19:05Nice to meet you.
00:19:06Hi, Charlie.
00:19:07Charlie works with Uncle Grant.
00:19:09I'll be a minute.
00:19:10Thank you so much.
00:19:12So, you work with my Uncle G?
00:19:15Uh, kind of, sort of?
00:19:18You're lucky.
00:19:19He's the best.
00:19:20He always lets me play and makes everything a game.
00:19:22He even taught me how to build this stuff without the instructions.
00:19:25He did, did he?
00:19:27I'm noticing a trend.
00:19:28What are you building?
00:19:29It's Santa's house.
00:19:31This is where Rudolph's gonna live.
00:19:33This will be Santa's room.
00:19:35Right.
00:19:36And this will be Sally Claus's room.
00:19:38Sally Claus?
00:19:39Who's Sally Claus?
00:19:40That's Santa's sister.
00:19:42Well, at least in my head.
00:19:44Right.
00:19:45I like to argue sometimes, but they mostly get along.
00:19:48And they laugh all the time.
00:19:50You know that's one of the most creative ideas I've ever heard.
00:19:54Really?
00:19:55Because I can't find any toys like that.
00:19:57But I know I will.
00:19:59Besides, I still have some magic elf dust at home.
00:20:02Magic elf dust?
00:20:04What's magic elf dust?
00:20:06My Uncle Dee gave it to me.
00:20:07It's kinda like pixie dust, but it's from elves.
00:20:10And it grants wishes.
00:20:12Oh.
00:20:13I know what you're thinking.
00:20:14I seem too mature to believe in that stuff.
00:20:16But every wish I've made has come true.
00:20:19Really?
00:20:21Every wish?
00:20:22Definitely.
00:20:23And not just for me.
00:20:24My mom uses it too.
00:20:25Like when I was a baby, my mom wished to adopt me.
00:20:28Of all the little babies she could pick, she wanted me.
00:20:31And then that Christmas we became each other's family.
00:20:34Pretty cool, right?
00:20:36Yeah.
00:20:37Very cool.
00:20:38And you're still the best Christmas present ever.
00:20:43Thank you so much.
00:20:45How much do I owe you?
00:20:46Oh!
00:20:47It's on the house.
00:20:48Grants a tough chestnut to crack.
00:20:50Thank you, but here.
00:20:52Oh!
00:20:53To balance your books.
00:20:56Bye, Emma.
00:20:57Bye!
00:20:58Good morning.
00:20:59Good morning.
00:21:00You know the play structure is for the kids, right?
00:21:01Really?
00:21:02Does it say that's somewhere in the manual?
00:21:03I guess we'll never know, since someone doesn't follow the manual.
00:21:04That's true.
00:21:05Coming in.
00:21:06Ah!
00:21:07Ah!
00:21:08Ah!
00:21:09Ah!
00:21:10Ah!
00:21:11Ah!
00:21:12Ah!
00:21:13Ah!
00:21:14Ah!
00:21:15Ah!
00:21:16Ah!
00:21:17Ah!
00:21:18Ah!
00:21:19Ah!
00:21:20Ah!
00:21:21Ah!
00:21:22Ah!
00:21:23Ah!
00:21:24Ah!
00:21:25Ah!
00:21:26Ah!
00:21:27Ah!
00:21:28Ah!
00:21:29Ah!
00:21:30Ah ah!
00:21:31Ah!
00:21:32Ah out.
00:21:33Ah, ah ah!!
00:21:35Ah, ah!
00:21:36Ah!
00:21:37Ah!
00:21:38Ya!
00:21:39Ah, it's about to play with the kids.
00:21:41Ah!
00:21:42Ah!
00:21:43Uh, ah ah, ah!
00:21:44No, thank you.
00:21:45I was thinking we could go over these quarterly reports that Martha sent me last night.
00:21:47Ah!
00:21:48Ah, ah, ah.
00:21:49Ah!
00:21:50Ah!
00:21:51Ah, ah!
00:21:52So, I've noticed some significant sales spikes that I think we can press reference with in-store
00:21:53And from there, I really...
00:21:55You go for it.
00:21:56I can't really do it without you, though.
00:21:58You know what?
00:21:59Ryan actually needs my help on the floor, so sorry.
00:22:02Wait!
00:22:10Did you talk to my sister?
00:22:13No.
00:22:15I mean, yes, because I bought this from her,
00:22:18but Marta said that you liked it.
00:22:23Unless you don't like it.
00:22:24No, I do.
00:22:25You wouldn't happen to be poking around in my personal life
00:22:27on behalf of corporate, would you?
00:22:28I'd ask.
00:22:29What?
00:22:30No.
00:22:31No, I'm just...
00:22:32I'm just trying to find some common ground between us
00:22:35so that we could get to the bottom of this before Christmas, so...
00:22:39So you want to know how my store runs?
00:22:41Yes.
00:22:42Please.
00:22:43Follow me.
00:22:48You want me to stock the shelves?
00:22:50Sure.
00:22:51At first, it looks like this person could really use a hand.
00:22:56Oh, no.
00:22:57I have no training in customer service.
00:22:59I'm a data analyst.
00:23:00Which is why you could use this perspective.
00:23:02Plus, I mean, wouldn't it be a shame
00:23:04if we didn't get to her with the allotted two-minute greeting time
00:23:07as per the corporate manual?
00:23:13Okay.
00:23:14Okay?
00:23:15Okay.
00:23:20Hi there.
00:23:21Hi.
00:23:22Welcome to Big Teddy Toy Company.
00:23:24Um, can I help you with anything?
00:23:26I'm just browsing.
00:23:27Thanks.
00:23:28Oh, yeah.
00:23:29Of course.
00:23:30Browse away.
00:23:34Oh, those are cute.
00:23:36Yes.
00:23:39Oh, you know, this toy right here?
00:23:41It's our top seller.
00:23:42Okay.
00:23:43Mm-hmm.
00:23:44It's very popular in the seven to ten age range,
00:23:46up six percent from last year.
00:23:47Which, I know, doesn't sound like a lot.
00:23:49Okay.
00:23:51Actually, quite an increase,
00:23:52considering the competitive nature of the demographic.
00:23:58And if you need anything else, just...
00:24:01I'll be right over there.
00:24:03Okay.
00:24:04Cool.
00:24:05That was awful.
00:24:06I majored in math and finance, okay?
00:24:07Do either of those things scream extrovert to you?
00:24:08No.
00:24:09Look.
00:24:10Okay.
00:24:11I'll get this next one.
00:24:12You just observe.
00:24:13All right?
00:24:14But a little tip.
00:24:15It doesn't have to be so data-driven.
00:24:16Right?
00:24:17It's a toy store.
00:24:18Just act like a kid.
00:24:19Hey, good morning.
00:24:20Oh, hi.
00:24:21It's a cold one out there, huh?
00:24:22Oh, it's freezing.
00:24:23Yeah.
00:24:24Hey, if you guys need to warm up,
00:24:25I've got some hot chocolate right over there.
00:24:26Oh, thank you.
00:24:27That's very nice.
00:24:28Not a problem.
00:24:29Can I help you find anything?
00:24:30Sure.
00:24:31Okay.
00:24:32Okay.
00:24:33I'll get this next one.
00:24:34Just observe.
00:24:35All right?
00:24:36But a little tip.
00:24:37It doesn't have to be so data-driven.
00:24:38Right?
00:24:39It's a toy store.
00:24:40Just act like a kid.
00:24:41Hey, good morning.
00:24:42Oh, hi.
00:24:43It's a cold one out there, huh?
00:24:44It's freezing.
00:24:45Yeah.
00:24:46Hey, if you guys need to warm up,
00:24:47I've got some hot chocolate right over there.
00:24:48Can I help you find anything today?
00:24:49Well, we're here to pick out a gift for her older sister.
00:24:52I get to give it to her myself.
00:24:54Wow.
00:24:55And how old is your older sister?
00:24:56She's nine.
00:24:57Nine?
00:24:58That's awesome.
00:24:59Hey, you know what?
00:25:00When I was nine,
00:25:01I had like a mountain of stuffies like this high.
00:25:04You think she'd like those?
00:25:06I don't know.
00:25:07No?
00:25:08Okay.
00:25:09That's all right.
00:25:10How about this?
00:25:11Excuse me, ma'am.
00:25:12Oh.
00:25:13Now, this here,
00:25:14it's our latest scooter.
00:25:15It's got lights.
00:25:17Pretty fast.
00:25:18You think she'd be in that?
00:25:20I don't think so.
00:25:21Okay.
00:25:22My niece, she's nine.
00:25:27She has this exact set.
00:25:29She loves it.
00:25:30What do you think of that?
00:25:31Oh.
00:25:32Let me see here.
00:25:33Oh.
00:25:34See that sticker right there?
00:25:35I mean, Santa Claus came in here and said that was 50%.
00:25:36Oh.
00:25:37That one?
00:25:38Oh, yes.
00:25:39It does.
00:25:40Yes!
00:25:41Okay.
00:25:42All right.
00:25:43Well, you take that.
00:25:44We're gonna go over here and Ryan's gonna help you.
00:25:45Thanks so much.
00:25:46No problem.
00:25:47No problem.
00:25:48Boss, I don't think this one's on sale.
00:25:51Just use more flyy discap.
00:25:52Come on.
00:25:53I love you.
00:25:54No problem.
00:25:55Come on.
00:25:56All right.
00:25:57Come on.
00:25:58I'm gonna go over here.
00:25:59I'm gonna go over here and Ryan's gonna help you.
00:26:01Thanks so much.
00:26:03No problem.
00:26:04Boss, I don't think this one's on sale.
00:26:07Boss, I don't think this one's on sale.
00:26:10Just use my fly disco.
00:26:21Thanks for locking up. Good night.
00:26:25He's going to the Christmas market down the corner.
00:26:37Oh.
00:26:39Make that chair, please.
00:26:42So, employee discount, huh?
00:26:45The situation calls for it?
00:26:47You're going to tell the big boss?
00:26:49No.
00:26:50I was actually going to say that that was really nice of you.
00:26:54We didn't have a lot of money growing up, but I loved all that art stuff.
00:26:59Those kits would have been right up my alley.
00:27:01Anyway, I was thinking tomorrow we could finally tackle those spreadsheets.
00:27:08You know what can do?
00:27:10Story time.
00:27:12Story time?
00:27:14Yeah, story time.
00:27:16It's just this thing that we do with the kids.
00:27:18Look, I know it's not the policy handbook, okay, but we have the space and the kids love it, so...
00:27:24Am I giving off some kind of corporate, tyrant vibe, or am I missing something?
00:27:28I just know how this goes.
00:27:33Oh, really? You know how what goes exactly?
00:27:36Well, they send you in here to stick your nose in our business, right?
00:27:39You've got to find a way to cut overhead costs, so you fire a bunch of people and put in self-help kiosks.
00:27:44How am I doing?
00:27:46That's not what I'm doing.
00:27:48No?
00:27:49No.
00:27:51Look, these are my employees.
00:27:53My friends.
00:27:56My family.
00:27:58I understand.
00:28:00I'm really, really trying to help you.
00:28:02Really?
00:28:03Yes, really.
00:28:04You're gonna make us get rid of the poco stamps?
00:28:06No.
00:28:07You're gonna stop our events?
00:28:08No.
00:28:09You're gonna make us use accounting software?
00:28:11Well, maybe.
00:28:14Good.
00:28:15I'm trying to save your store, Grant.
00:28:24And every other big teddy toy company store while I'm at it.
00:28:28What do you mean?
00:28:30The head office is threatening to shut down every brick and mortar and move everything online.
00:28:35No, that can't be right.
00:28:37It is.
00:28:38Actually.
00:28:40And I only have six days to figure out a solution or you, me, all of your employees could be out of jobs.
00:28:47So, please, take my bribe and let's start over.
00:28:57I'll see you in the morning.
00:28:58Charlie?
00:28:59Thanks for telling me.
00:29:00Thanks for telling me.
00:29:01Thanks for telling me.
00:29:02I'll see you in the morning.
00:29:09Charlie?
00:29:12Thanks for telling me.
00:29:32Now, the North Pole didn't seem so far away, but Santa and his elves got lost.
00:29:40They couldn't find their way back home.
00:29:42They were stuck in New York City.
00:29:44Look at this.
00:29:45Now, how were the children going to get all their Christmas presents?
00:29:48Instead of feeling glum, Santa and the elves decided to build a brand new workshop.
00:29:53Pretty awesome, right?
00:29:55They worked extra hard to make sure that all the little girls and all the little boys got their presents.
00:29:59So, everyone was filled with Christmas cheer.
00:30:02What's Christmas cheer look like?
00:30:04Show me.
00:30:09That was good.
00:30:10Well, after Christmas Day, Santa got a letter from Mrs. Clauswell's map.
00:30:15What?
00:30:16That map showed him how to get back to the North Pole.
00:30:19Sweet.
00:30:20Okay, now what was Santa going to do now?
00:30:22I mean, he couldn't just abandon his new workshop, right?
00:30:25He needed someone to step in and help.
00:30:27So, from that day forward, I promised Santa that I would step in and I would help him run that special shop.
00:30:35It's just outside the city, right here.
00:30:38Now, before Santa left, he gave me something very special.
00:30:41Okay?
00:30:42I'm gonna want to share that with all of you.
00:30:44So, this is magic elf dust.
00:30:49This is magic elf dust.
00:30:53Okay?
00:30:54Now, I'd like to give some elf dust to each one of you.
00:30:57I'm gonna have some very special instructions first, okay?
00:30:59So, just hold your hands up.
00:31:00I'll come right over here.
00:31:02There you go.
00:31:04Yeah.
00:31:05All right.
00:31:06Now, while you're here, hold on to that.
00:31:08For me?
00:31:09Oh, thank you.
00:31:10A little bit here.
00:31:11You ready?
00:31:12Okay.
00:31:13A little bit here.
00:31:14We're gonna close our eyes.
00:31:15We're gonna count to three.
00:31:16Then we're gonna make a wish.
00:31:17Okay?
00:31:18You ready?
00:31:19So, close your eyes.
00:31:20In three.
00:31:21Two.
00:31:22One.
00:31:23You ready?
00:31:24You ready?
00:31:25You ready?
00:31:26So, close your eyes.
00:31:27In three.
00:31:28Two.
00:31:29One.
00:31:30That sounded like it worked.
00:31:32Okay?
00:31:33I'd be careful.
00:31:34You ready?
00:31:35One, two, one.
00:31:37Okay.
00:31:38Okay.
00:31:39You ready?
00:31:40Two, two, one.
00:31:43One, two, one.
00:31:44Two.
00:31:45One, two, two, one.
00:31:50One, two, two, one.
00:31:51One, two, one.
00:31:52Well, that's it. Thank you all for coming today. That's the end of story time.
00:31:56There we go.
00:31:58You can run back to your parents and listen.
00:32:00Please drop your Santa letters and the big red box by the cash register before you leave.
00:32:04Don't forget.
00:32:06Hi. Charlie, right?
00:32:08Yes. How are you?
00:32:10Oh, we're good.
00:32:12Grant's not giving you too much trouble, is he?
00:32:14Well, he's out working nobody.
00:32:18Trust me.
00:32:20I trust you.
00:32:21Hey, how's your Santa house coming?
00:32:23Did you find Sally Claus yet?
00:32:25Not yet, but I keep wishing.
00:32:27Well, we'll find one soon.
00:32:29Anyway, we gotta get going.
00:32:31See you around, Charlie.
00:32:33Yeah. Bye.
00:32:35Hey, go easy on her.
00:32:37You know what's the answer to me.
00:32:39Oh, thanks, Mom.
00:32:41Hi.
00:32:43Hello.
00:32:45I think you hold a captive audience. I'll give you that.
00:32:47Nothing to do with the costume?
00:32:49Apparently, it draws a crowd.
00:32:53Look at this place.
00:32:55Oh, it's normal every time we have an event.
00:32:57Do you have a second?
00:32:59Yeah.
00:33:00I wanna show you something.
00:33:01Okay.
00:33:03Here are your sales reports for the last two quarters.
00:33:07What?
00:33:08Accounting software.
00:33:09Lays out nice and clean, huh?
00:33:11You see these peaks?
00:33:13So, originally, I thought they correlated with flash sales
00:33:15or redesigning an end cap or something.
00:33:17But now, I am willing to bet that all of these line up
00:33:20with some kind of special event you had.
00:33:22Yeah, I think right here we did a fall harvest thing.
00:33:24Painted pumpkins and whatnot.
00:33:25Okay.
00:33:26Uh, this is just before Halloween.
00:33:28We did trick-or-treating in the playroom.
00:33:30Whoever had a costume could participate.
00:33:32Do you have some kind of official calendar I can use
00:33:33to press reference these numbers?
00:33:35Nope.
00:33:36Just every Saturday morning, 10 a.m.
00:33:38Everybody knows the show up for meeting time.
00:33:40The rest is word of mouth.
00:33:41Do you think that you could fill one out for me for the year?
00:33:44The year?
00:33:45To the best of your ability, of course.
00:33:47I needed to run statistical analyses before I presented a board.
00:33:51Sounds fun, yeah.
00:33:53I'll see what I can do.
00:33:54Great.
00:33:55Excellent.
00:33:56This is just what we needed.
00:33:59Exactly what we needed.
00:34:03Okay.
00:34:04I'm just gonna zip back to the office, start on this,
00:34:06so by the time you send me the calendar,
00:34:07we will be off to the races.
00:34:12Oh, unless you need me to stay here, I can totally stay here.
00:34:15No.
00:34:16No, we're good.
00:34:17Okay.
00:34:18Look, to be honest, I...
00:34:22I'm just really trying to find out why you're working so hard to help us.
00:34:25Well, it's my job.
00:34:30And, you know, I don't want to see people lose their jobs
00:34:33and family suffer just because I didn't do my best to find a solution.
00:34:37So, I'm just looking for a solution.
00:34:39Listen, when I was growing up, my mom had to work three jobs just to pay the rent.
00:34:52Retail during the day, waitressing at night, and housekeeping on the weekend.
00:34:56So, my entire childhood, I was just hanging out in a toy store.
00:35:02It's my favorite place to be.
00:35:05Can't say I blame you.
00:35:08I guess I really don't want to see them close.
00:35:13That's not the answer I was expecting.
00:35:18Thanks.
00:35:19Oh.
00:35:20I'm sorry.
00:35:21What were you expecting?
00:35:22No, just, uh, something worn by the book, less by the heart.
00:35:28Well, I'm sorry to disappoint you.
00:35:30I didn't.
00:35:33Are you gonna tell me what's in the elf dust?
00:35:36Sugar.
00:35:37Salt.
00:35:39Flour.
00:35:40Gonna have to ask Santa.
00:35:41I'll get right on that.
00:35:45Works, you know.
00:35:46Yeah, so I hear.
00:35:47Don't believe me.
00:35:48Okay, I'll prove it to you.
00:35:49Pick you up first thing tomorrow morning.
00:35:508am?
00:35:52Okay.
00:35:53Pick me up at 8am.
00:35:54But you have to send me that calendar tonight.
00:35:56Consider it done.
00:36:00Hey.
00:36:03Where are we going?
00:36:04Santa's workshop.
00:36:05No, Grant, seriously.
00:36:06Seriously.
00:36:18What?
00:36:19What are you doing here?
00:36:20Oh, I just came to tell you the rumblings from the water cooler gang.
00:36:25But more importantly, what are you doing smiling like that?
00:36:30What?
00:36:31Like what?
00:36:32Like a normal human being?
00:36:35I was thinking more like it's Christmas 1998 and you just opened up Spice World on VHS.
00:36:41I just got an important document from the manager of the store.
00:36:44I think we're really onto something.
00:36:45Hmm.
00:36:46It sure looks like it.
00:36:47Stop.
00:36:48Seriously.
00:36:49I just need to run a few more stats and then I'm ready to present to the board.
00:36:53About that.
00:36:54What?
00:36:56Gertrude held a closed-door meeting with the board today.
00:36:58Uh-oh.
00:36:59They're shutting down all the West Coast stores, Charlie.
00:37:01What?
00:37:02Gertrude held a closed-door meeting with the board today.
00:37:05Uh-oh.
00:37:06They're shutting down all the West Coast stores, Charlie.
00:37:07What?
00:37:08Gertrude held a closed-door meeting with the board today.
00:37:09Uh-oh.
00:37:10Charlie. What? I haven't finished my research and Gertrude told me I had to
00:37:16Christmas Eve. I'm so sorry but David's been lobbying the board ever since you
00:37:21left and... David. Charlie!
00:37:32David? Wait. Yes Charlie? I heard the news. What news? That you convinced the board to
00:37:39close all our West Coast stores? I tried to tell you moving online was inevitable.
00:37:43But I am on the verge of a breakthrough, really. I just, I need a few more days.
00:37:46If you could just please talk to them. Charlie, forgive me for saying this but have
00:37:50you ever considered you might be wasting everyone's time? Excuse me? What if the
00:37:53only thing that comes from this is our retail employees have less notice that
00:37:56they need to find a new job? If we tell them now they can start looking, planning
00:38:01for a future instead of living off these false hopes and empty promises. I haven't
00:38:04promised anything. Well maybe that's because you know deep down this is a
00:38:08wild goose chase too.
00:38:25You okay? Seem a little off. Yeah. I'm fine. Yeah. Just a long night. Way too much coffee.
00:38:35Did you get those stats off to the board? In progress, yeah.
00:38:42You sure you're okay? I am just curious about where we're headed. I mean, am I about to meet the big man himself?
00:38:52Oh. What is this place?
00:38:59Oh, is this your grandfather's store? How did you know that?
00:39:07Oh, Marta might have mentioned it. Marta? Yes, this was my grandfather's store. Man, myth, legend.
00:39:22But it's still here. What happened? Well, he died when I was 16 and he gave it to my dad who didn't want to run it.
00:39:29He was a financial planner. So he closed it. Iz and I begged him not to sell it, which he didn't, thankfully.
00:39:35Thankfully. And here it is. The doors have been closed ever since.
00:39:41Hmm. That's really too bad.
00:39:44You want to see inside?
00:39:46When's the last time you were in here?
00:40:03You know what?
00:40:16You know what?
00:40:43I'm going to go to my house.
00:41:01Charlie.
00:41:13Oh, I see.
00:41:26The source of the magical, mystical, mysterious elf dust.
00:41:30What are you doing?
00:41:32Well, only a few more days until Christmas.
00:41:36We are fresh out of this stuff, so we've got to stock up.
00:41:39Right.
00:41:40Got to make those Christmas wishes come true somehow.
00:41:42You know it.
00:41:44Why does it feel like we're stealing from the Fountain of Youth or something?
00:41:47You do believe there's a little bit of magic happening here.
00:41:50Okay, I didn't say that.
00:41:52You're thinking of it.
00:41:52No, no, I'm not.
00:41:54I'm actually thinking, why doesn't he just make this himself?
00:41:56We could easily find out what's in it.
00:41:58Nope, impossible.
00:41:59This stuff here is directly from the North Pole.
00:42:04Oh, I see.
00:42:11Come on.
00:42:12You want me to taste it?
00:42:13Why not?
00:42:14No, it's for making wishes, not for tasting.
00:42:16I wish that you would taste it.
00:42:18So you believe in wishing?
00:42:19It could be powdered sugar.
00:42:21Is that it?
00:42:21Like the candy from when we were kids with the stick, then you just dip it in the, it's like
00:42:25sugar on sugar.
00:42:26Just try it.
00:42:26You can't tell me that you've never thought about at least tasting it.
00:42:31It's a 30-year-old stand from Coney Island.
00:42:35Aha!
00:42:35I knew it.
00:42:37Give me that.
00:42:38Doesn't mean it doesn't work.
00:42:39Yeah, for kids.
00:42:40And adults.
00:42:41Mm-hmm.
00:42:42Mm-hmm.
00:42:42Look, no harm in asking for what you want.
00:42:45That's a wish.
00:42:45Is that why you run a toy store?
00:42:49So you can keep being a kid?
00:42:52Look, just because you're an adult doesn't mean you have to abandon everything about being
00:42:57a kid.
00:42:57All right, you have everything you need?
00:43:11Yeah, pretty much.
00:43:14Wait.
00:43:15Oh, you've got to see this.
00:43:24Pretty cool, right?
00:43:25Yeah, my grandfather, he'd dress up like Santa all the time.
00:43:28He loved it.
00:43:29And then, uh, and then you'd have the kids.
00:43:31It would sit right there.
00:43:34I've been here before.
00:43:35What?
00:43:36I remember.
00:43:37I, I sat here.
00:43:39You'd press a button and this would rise up to eye level.
00:43:41It was like seeing Santa on a roller coaster.
00:43:44That was your grandfather?
00:43:46Yeah.
00:43:47How old were you?
00:43:49I was six, maybe seven.
00:43:52My mom worked every Christmas, but that year she had off.
00:43:55I remember she took me here.
00:43:57Wow, it was so magical.
00:43:59I'd never seen anything like it.
00:44:01I'm pretty sure I asked him, wow, your grandfather, for this hand-carved wooden reindeer pulling
00:44:09sand on his sleigh.
00:44:10It was so cute.
00:44:12It was my favorite toy in the store.
00:44:14Did you get it?
00:44:16Yeah, I did.
00:44:19And I played with it every day that year.
00:44:21I mean, it didn't matter if it was July.
00:44:23I had it out.
00:44:24I was obsessed.
00:44:25Do you, do you still have it?
00:44:28No.
00:44:31Wow.
00:44:34I mean, my mom and I moved around so much, packing, unpacking.
00:44:39It gets to a certain point where if it's not necessary for survival, you have to leave it
00:44:43behind.
00:44:45So.
00:44:46It makes sense why you'd be so into structure and spreadsheets and certainty.
00:44:52You always want to be a data analyst?
00:44:54Uh, no.
00:44:55I mean, I was always good with numbers, but I kind of wanted to be a toy designer.
00:45:01Really?
00:45:02Yeah.
00:45:02I'd build things out of popsicle sticks all the time.
00:45:06Once I built this three-story house, and I sold it at a garage sale in Queens for $10.
00:45:11I was really proud of myself.
00:45:12It's a great sale.
00:45:14Do you still design?
00:45:16I do, yeah.
00:45:17Okay.
00:45:18Well, it's settled then.
00:45:19You gotta show me?
00:45:21What?
00:45:22Yeah.
00:45:23No.
00:45:23Yeah.
00:45:23No.
00:45:24I'd run a toy store.
00:45:25We could put your product dead center.
00:45:27We can't do that.
00:45:28Why not?
00:45:29Corporate pre-sells its displays for years in advance.
00:45:32And besides, they're just drawings.
00:45:35For now.
00:45:36Forever.
00:45:38Why do you say that?
00:45:39Because the odds of success as a toy designer are extremely low.
00:45:43I'm talking, like, 1% low.
00:45:45I have a great job.
00:45:47Well, somebody's gotta do it.
00:45:49Might as well be you.
00:45:51Right?
00:45:54Okay.
00:45:54Let's go.
00:45:56I have to get back to the office.
00:46:07Do you have a minute?
00:46:08Uh, Charlie, I...
00:46:09I wanted to go over my research of Store 24.
00:46:12It turns out that this manager goes above and beyond for his community.
00:46:15And I have the hard numbers that prove his bottom line is connected to in-store events.
00:46:21I really appreciate how thorough you're being.
00:46:24This is exactly what we need.
00:46:26I mean, we could save all our East Coast stores.
00:46:29It's not too late.
00:46:31Maybe you should come back to the office.
00:46:33Just for the time being.
00:46:35But this is our chance to preserve the in-store experience.
00:46:38I just feel...
00:46:38We're still figuring out next steps.
00:46:41Okay.
00:46:42What if we made this a stand-alone flagship store?
00:46:45Charlie, what...
00:46:46What did you just say?
00:46:49A flagship store?
00:46:53Interesting.
00:46:53You have until Friday.
00:47:08Hey.
00:47:10How was your day?
00:47:10The board's decided to close most of our stores.
00:47:22What do you mean they're closing the store?
00:47:23I'm really sorry that I didn't tell you right away.
00:47:27When did you find out?
00:47:29Yesterday.
00:47:31Why didn't you tell me?
00:47:32I wanted to tell you this morning, but truthfully, I was trying to figure out a plan first.
00:47:36Well, I have to tell Marta, I mean.
00:47:40No, you don't have to tell Marta.
00:47:42Yeah, I...
00:47:43Look, her son goes to college next year.
00:47:45She's been saving up for that.
00:47:46Ryan's a fantastic employee.
00:47:48He's going to need help finding a new job.
00:47:49These are people's lives that we're talking about here.
00:47:51It's not over.
00:47:52I have a meeting with Glitchard on Friday.
00:47:55I'm going to pitch this store as one of their flagship stores.
00:47:57With the success of your store, they would be crazy not to agree to it.
00:48:00Yeah, maybe.
00:48:02Maybe they just shut us down by New Year's Eve, right?
00:48:04They're not going to close you New Year's Eve.
00:48:06Can you promise that?
00:48:12Then your plan better work.
00:48:23Steph, we need to make this store not just any store.
00:48:26They have to know that it's essential to the success of their company.
00:48:30Exactly.
00:48:31We need to show it off.
00:48:32We need to make it look like a flagship store.
00:48:35I can even put pictures in the slideshow, and they'll see with their own eyes its potential.
00:48:41That's a great idea.
00:48:42And then I'll hit them with the numbers.
00:48:44And bam, they sign on the dotted line.
00:48:46Exactly.
00:48:49Hopefully.
00:48:50Look, I think your numbers are going to get you really close to the finish line.
00:48:54But it's going to be stories that really hit at home.
00:48:57Okay, I'm listening.
00:49:00What do you mean?
00:49:01Well, I think you need to bring this manager guy into it more.
00:49:04I mean, he's obviously a big reason why that place is so successful.
00:49:07I mean, he is really great.
00:49:10Oh, yeah?
00:49:12Stop it.
00:49:13No, I mean, you know, professionally.
00:49:17Okay, I'm serious, though.
00:49:20Focus on what he does differently.
00:49:25You're right.
00:49:25I have a photographer coming in first thing in the morning.
00:49:32I think it's pretty good.
00:49:34It does need...
00:49:38something.
00:49:40That narrows it down.
00:49:41Yeah, like what?
00:49:45Like...
00:49:45you.
00:49:47Like how?
00:49:48Like you in that elf costume.
00:49:50No, corporate's not going to have that idea.
00:49:52If it won me over, maybe it can win them over, too.
00:49:55You never know.
00:49:58Did I know?
00:49:59Hmm?
00:50:00I won you over.
00:50:04Hmm?
00:50:06I also think we need a Christmas tree.
00:50:09Like, right here.
00:50:11Picture it.
00:50:12Okay.
00:50:13Okay.
00:50:13I'll go get one out of the back.
00:50:14No!
00:50:16Grant, a real tree.
00:50:18Oh, but the corporate manual clearly states that we can't have a real tree.
00:50:21Well, the corporate manual wasn't made for emergency SOS, save our store by Christmas moments, now, was it?
00:50:29Well, look at you go.
00:50:32Okay.
00:50:33Marta, we're getting a real Christmas tree.
00:50:36I know just the spot.
00:50:37Follow me.
00:50:37Good.
00:50:38Great.
00:50:41Yes.
00:50:41Grant, we just passed 16 perfectly good trees.
00:50:52No, no, no, no.
00:50:53Trust me.
00:50:53Good ones are at the back.
00:50:55Follow me.
00:50:58Is this where you come to get your tree?
00:51:00Every year.
00:51:01You know, this used to be a lumber yard, actually, when I was a kid.
00:51:04I didn't know.
00:51:04No.
00:51:05Well, that's where my grandpa Henry got a start, actually.
00:51:08Pulled long hours, saved up an office, and opened Trinketown.
00:51:14Can I ask you something?
00:51:16Yeah.
00:51:18Why didn't you just reopen Trinketown?
00:51:21Well, it turns out banks don't trust kids who have no experience.
00:51:25But you said your dad was a financial planner.
00:51:27He could have helped.
00:51:28No.
00:51:29No, he thought that I should, you know, be doing something more respectable.
00:51:33You know, professional, probably.
00:51:34Oh, okay.
00:51:35Yes.
00:51:36What about now?
00:51:38You have all this experience.
00:51:39You could get a startup loan, no problem.
00:51:42I mean, I have employees now.
00:51:47Okay, part of me thinks that, you know, maybe it wouldn't live up to what it used to be.
00:51:52How's that?
00:51:53Look, my grandpa was a special guy.
00:51:55I mean, he whittled toys from Scrap Lumber that he'd find out at his lunch place.
00:52:00Actually, we could find you some Scrap Lumber, probably.
00:52:02You could take some home from me.
00:52:05Are you serious?
00:52:06Why would I take Scrap Lumber home?
00:52:08For your toy line.
00:52:10Oh.
00:52:11Well, it's not a toy line, and I don't know how to whittle.
00:52:16I just draw.
00:52:17Oh, I can help you with that.
00:52:18I still have my grandfather's card in there.
00:52:20No, you don't need to do that.
00:52:21Well, I'd like to do that.
00:52:23I mean, if that's what you imagined.
00:52:24Right?
00:52:25I just assumed that they would be wood, not plastic, because, hey, you mentioned that
00:52:29you, uh, you know, you love little reindeer so much.
00:52:34Yeah, that is how I imagined it.
00:52:36Wood, not plastic.
00:52:39All right, then.
00:52:40Well, uh, you know what that means.
00:52:45No.
00:52:45Mm-hmm.
00:52:46What?
00:52:46You'd have to show me your sketches.
00:52:49Uh, no.
00:52:50What?
00:52:51Come on.
00:52:52Why not?
00:52:54I don't know.
00:52:55I don't want to make you do anything that's so...
00:52:58What, important to you?
00:53:00Juvenile.
00:53:01Juvenile?
00:53:03Why do you do that?
00:53:05What?
00:53:06Do what?
00:53:06That.
00:53:08Not doing anything.
00:53:09Yeah, you just did it again.
00:53:10I'm just looking for trees.
00:53:12Look, stop.
00:53:15Making toys is not easy.
00:53:19It's not frivolous or naive.
00:53:21But think about how much toys impacted you on your kid.
00:53:24How much they impact you now, even as an adult.
00:53:26I can't believe I'm going to say this, but at the end of the day, it's still a business.
00:53:31So there's going to be market research and product testing.
00:53:33Wow.
00:53:34Yeah.
00:53:34But you know this stuff.
00:53:36You have experience with this.
00:53:38I have done a little market research.
00:53:41Things are trending towards nostalgia.
00:53:43And back to the basics, is a draw.
00:53:46See?
00:53:47You're doing it right now.
00:53:48Are we going to get a tree?
00:53:49We should get a tree, don't you think?
00:53:51Yeah.
00:53:51Yeah.
00:53:52I just need to say one more thing.
00:53:56And next time, I ask to see your sketches, don't talk yourself out of it.
00:54:02Okay?
00:54:04Okay.
00:54:07Okay.
00:54:12I think this is it.
00:54:14Yeah?
00:54:14Yeah, looks great.
00:54:15Okay.
00:54:16You got this, I'll pay.
00:54:26Okay.
00:54:38Let's go.
00:55:08I think I'm done.
00:55:15No, it's nice.
00:55:17No, it's really nice.
00:55:18Yeah.
00:55:19Have you thought about using more silver garland?
00:55:23What, you don't like it?
00:55:25I can basically see my reflection in it.
00:55:27Yes, that's great.
00:55:28Hey, hey, hey.
00:55:30Penny.
00:55:30Hi.
00:55:31Hi.
00:55:33So, uh, did you get the thing that I asked you yet?
00:55:36Mm-hmm.
00:55:37Mom, are you going to tell me what's more?
00:55:39No.
00:55:39You know, like, those little tiny Santa toys that you can get?
00:55:43Yeah.
00:55:43I tried to buy one, but Mom said no.
00:55:46Oh.
00:55:46So then I tried to buy one myself, but Mom wouldn't give me a credit card.
00:55:49You know, I kind of understand where she's coming from.
00:55:52She's not even from here.
00:55:53And a half.
00:55:53And still capable of accidentally purchasing 200 of something, I can't return.
00:55:58Hey.
00:55:59Want to show you something?
00:56:01I was thinking about the problem.
00:56:03Yeah.
00:56:03And I started to doodle, and I was wondering if this could work for Sally Cloth.
00:56:12It's perfect.
00:56:13Really?
00:56:13Where are they?
00:56:15Oh, well, they're not toys yet.
00:56:17They're just drawings.
00:56:18Oh.
00:56:20But, no.
00:56:21I know.
00:56:21I'll use my elf dust to make them real.
00:56:24Slow down, honey.
00:56:24Come on, Mom.
00:56:25We gotta go.
00:56:25We're going.
00:56:26See you later.
00:56:26Bye.
00:56:26Bye.
00:56:27Bye.
00:56:30So, what you got there?
00:56:32Oh, yes, you're here.
00:56:34Hi.
00:56:35Welcome.
00:56:36Right this way.
00:56:56How's it going?
00:56:57It's going great.
00:56:58Just waiting for the last of these photos to upload, and then we should be good to go.
00:57:02You think it'll work?
00:57:04I do.
00:57:06Okay.
00:57:07Okay.
00:57:11What's in the box?
00:57:12Well, I'll show you if you show me your sketches.
00:57:15Oh, sneaky.
00:57:16Hmm?
00:57:17I see what you're doing.
00:57:18Yeah.
00:57:19Yes.
00:57:20Trying to make a deal.
00:57:21I think you should take it.
00:57:24It's a good deal.
00:57:24Okay.
00:57:24Okay, fine.
00:57:29Okay.
00:57:31Okay.
00:57:31They're still a work in progress, okay?
00:57:46So, if you don't like them, you can just be honest as well.
00:57:50There's some dimensions that I still need to tweak.
00:57:52And, you know, they're supposed to be simple.
00:57:56That's what I was going for.
00:57:58I didn't want to add too many details so that the kids could add the details.
00:58:01You know, inspire imagination.
00:58:04They could create their own world and write their own rules.
00:58:06Okay, your silence is killing me.
00:58:13I like that.
00:58:16What?
00:58:18It just means you care about my opinion.
00:58:20Of course I care about your opinion.
00:58:23I mean, you're a professional in the industry.
00:58:29Right.
00:58:31Important opinion.
00:58:33These are incredible.
00:58:35Really?
00:58:36We've got something really special here.
00:58:45Now.
00:58:47Your turn.
00:58:53That's the one you were talking about, right?
00:58:57How?
00:59:01That's exactly how I remember it.
00:59:03It's yours.
00:59:08Keep it.
00:59:08No, I can't keep this.
00:59:11This is from your grandfather.
00:59:13We made a deal.
00:59:14Fair and square.
00:59:15It's yours.
00:59:15Please, keep it.
00:59:17Why are you being so nice to me?
00:59:19You're supposed to hate corporate minions.
00:59:21I do.
00:59:22I do.
00:59:24It turns out you're the furthest thing from a corporate minion than I can imagine.
00:59:31Hey, I was wondering if maybe, you know, we could do...
00:59:34Oh, that's Steph.
00:59:38I have to meet her for the pitch practice tonight.
00:59:43Okay.
00:59:44Wow.
00:59:45Uh, good luck.
00:59:46Thanks.
00:59:46Bye.
00:59:50Oh, hey.
00:59:51Uh...
00:59:51They're gonna go for it.
01:00:10Don't worry.
01:00:11But what if they don't?
01:00:12Grant, what's Grant gonna do?
01:00:15Grant.
01:00:16So we're on a first name basis now.
01:00:18Oh, I mean, well, we...
01:00:21Yes, we are.
01:00:24You're rattled.
01:00:25No, I'm not rattled.
01:00:26Yes, you are.
01:00:28And you only get rattled when you're really into someone or completely horrified by them.
01:00:34You really like him.
01:00:35You know, you and Grant are very similar.
01:00:41Never know when to let up.
01:00:45Especially about my toy designs.
01:00:47Wait.
01:00:49You told him about your toy design?
01:00:51I did.
01:00:53Whoa, that's...
01:00:54Insane.
01:00:55Crazy.
01:00:56Stupid.
01:00:56I know.
01:00:57No.
01:00:57And I also told him I could save his store.
01:00:59What am I doing?
01:01:01It's okay.
01:01:02We got this.
01:01:04Run it again.
01:01:05I don't know.
01:01:07Flagships build brand power through store experience.
01:01:10They're a place for discovery, excitement, connection, and fun.
01:01:15Perfect.
01:01:16Making it the perfect location for Big Teddy Toy Company's very first flagship store.
01:01:25Well, it's an interesting proposal, but I have concerns with the location.
01:01:30Is it really central enough to be a flagship?
01:01:32Well, I can assure you that this store's reputation continues to spread, and with a larger marketing budget, we can increase traffic significantly.
01:01:40You know, maybe you should see it in person before making any decisions.
01:01:53There's just something that statistics and spreadsheets can't show you.
01:01:58In fact, they are hosting a holiday party tonight.
01:02:02You and your families should come on down.
01:02:05Oh, that's a great idea.
01:02:08We'll be there.
01:02:10Fantastic.
01:02:11And we'll see you there.
01:02:17Okay.
01:02:19Here you go, Ryan.
01:02:20Oh, Marta.
01:02:21I'm going to turn.
01:02:22Uh-oh.
01:02:22Hey.
01:02:26Hey.
01:02:28So, how'd it go?
01:02:29Oh, real good.
01:02:30Good?
01:02:31Yeah, really good.
01:02:32But...
01:02:33What?
01:02:33The board wants to come here.
01:02:35What? Here?
01:02:36When?
01:02:37Tonight.
01:02:37Tonight?
01:02:38I kind of told them that we are having a holiday party.
01:02:41A party? Okay.
01:02:42I just needed a way to get them in the store so that they could see the potential for themselves.
01:02:46Oh, Grant, I'm so sorry.
01:02:48Are you mad?
01:02:48No.
01:02:49No, not at all.
01:02:50I'm just trying to figure out where to start.
01:02:52Oh, great.
01:02:54Yeah, where to start.
01:02:55I want them to feel the magic at the store, you know?
01:02:57It already looks so good.
01:02:58Yeah, but we want to blow their socks off.
01:02:59Exactly.
01:03:00Bring in appetizers, maybe desserts.
01:03:02Oh, I love desserts.
01:03:03Yeah, and we'll put out the arts and crafts table.
01:03:04Yes.
01:03:05And set up games.
01:03:06Absolutely, I love games.
01:03:07We don't have a lot of time.
01:03:07No.
01:03:08We need help.
01:03:08Yes.
01:03:09Okay, I will ask Marta and Ryan if they can stay late, and I'll see if Izzy can bring Gamma.
01:03:13I wish that would be perfect.
01:03:14Because teamwork makes the dream work.
01:03:16You know it.
01:03:17Seth, what are you doing here?
01:03:20Oh, well, I thought you could use an extra set of hands.
01:03:22Oh, my goodness, we can.
01:03:24You are the best.
01:03:25Um, Grant, this is Stephanie, my co-worker, best friend, Bonnie to her Clyde, Louise to her
01:03:33Thelma.
01:03:33Excuse me, I'm Louise, your Thelma.
01:03:36Oh, that's cute.
01:03:36You're 100% Thelma.
01:03:39I don't think so.
01:03:40We talked about this, so.
01:03:41Hi.
01:03:43Nice to meet you.
01:03:43Anyway, we have a lot to do, so we're going to get started over here.
01:03:49See the snow fall on your shoes
01:03:56Dusting off those winter blues
01:03:58All the ill-tired spirits high
01:04:02There's a ring in through the sky
01:04:05Big celebration
01:04:07I hear the children laugh and play
01:04:11Here's to vacation
01:04:13And Santa coming on his sleigh
01:04:17It may be Christmas
01:04:19Joy on the round of
01:04:22The choirs sing
01:04:25Loud caroling
01:04:27Bright sparkles in the trees
01:04:30Really my wish is
01:04:33To give you my kisses
01:04:35A warm fireplace
01:04:37A warm fireplace
01:04:38Here's all I need
01:04:40To see your face on Christmas Eve
01:04:43To see your face on Christmas Eve
01:04:50To see your face on Christmas Eve
01:04:56To see your face on Christmas Eve
01:05:03To see your face on Christmas Eve
01:05:06To see your face on Christmas Eve
01:05:18Hey.
01:05:18Hey.
01:05:19Almost done.
01:05:20You get that candy station set up yet?
01:05:22Yeah, I love candy.
01:05:27Wow.
01:05:28Uh, you look, um...
01:05:30A little less corporate?
01:05:31Yeah.
01:05:32But still professional, right?
01:05:33I mean, it's the board after all.
01:05:34Yeah, you look beautiful.
01:05:35It's perfect.
01:05:36Thanks.
01:05:37What do you got there?
01:05:38Open it.
01:05:39I snuck a peek at your sketches
01:05:40and this isn't quite as good
01:05:41as what you drew but
01:05:42I think it's close.
01:05:44I think it's close.
01:05:45You made these?
01:05:46Yeah, I used my grandfather's
01:05:47carving knives.
01:05:48I hope you don't mind.
01:05:49I hope you don't mind.
01:05:50Ah.
01:05:51Ah.
01:05:52You gotta stop.
01:05:53giving me presents.
01:05:54You gotta stop giving me presents.
01:05:55Yeah.
01:05:56Yeah.
01:05:57You gotta stop giving me presents.
01:05:58Yeah.
01:05:59I can't promise that.
01:06:00Yeah.
01:06:01You gotta stop giving me presents.
01:06:02Yeah.
01:06:03I can't promise that.
01:06:04Yeah.
01:06:05Are you ready?
01:06:06No.
01:06:07I'm ready for a gift.
01:06:08Yeah.
01:06:10I'm ready?
01:06:17Only waiting for a while.
01:06:21You need to stop giving me presents.
01:06:23I am.
01:06:24I can't promise that.
01:06:25How much of that?
01:06:33Are you ready for tonight?
01:06:36Yeah. You?
01:06:38Yeah.
01:06:40Just put this in our safe.
01:06:42Okay.
01:06:55Till the last week of December.
01:06:58For me the Christmas spirits flow as early as September.
01:07:05It's the best of seasons.
01:07:08Come and raise your glass and sing.
01:07:11No need for other reasons.
01:07:15Glory to the newborn king.
01:07:18Diggle them bells and frolic.
01:07:21It's the best day of the year.
01:07:24It's great. It's just like snow.
01:07:27Hey.
01:07:28How are you doing? Are you doing fun?
01:07:30Yeah.
01:07:31So, what about her?
01:07:34Well, that's more complicated.
01:07:36Just ask her out and see what she says.
01:07:38If it all falls apart, then so be it.
01:07:40But if it works out...
01:07:47Hey, Charlie.
01:07:49Great job.
01:07:50Very impressive.
01:07:51Thank you, David.
01:08:00Hi.
01:08:01Hi.
01:08:02What do you think?
01:08:03I think it looks like you flew Santa in right from the North Pole.
01:08:06He's good, huh?
01:08:07But seriously, tonight is incredible, Charlie.
01:08:11Win, lose, or draw, you should be really proud of yourself.
01:08:15You laid it all on the line.
01:08:17Yeah, I guess I did.
01:08:19So, are you finally gonna tell him how you feel, or am I gonna have to do it for you?
01:08:26You wouldn't dare.
01:08:27Oh, I most certainly would.
01:08:28Stephanie.
01:08:29Hi, Gertrude.
01:08:30Hi, Gertrude.
01:08:31I'll leave you two ladies to it.
01:08:36Charlie, what a lovely evening.
01:08:39I'm so glad that you're enjoying yourself.
01:08:41The board and I are very excited about some of the ideas you've put forward.
01:08:45Great.
01:08:46Yeah, oh, what a relief.
01:08:48Your pitch was spot on.
01:08:50And what you've done tonight has proven that a flagship store is the answer we've been looking for.
01:08:55Really?
01:08:56David has connected the board with a great location in Las Vegas that I think will really carry the sales we're looking for.
01:09:03Las Vegas?
01:09:04I thought we were-
01:09:06I know it's unexpected.
01:09:08It's all been happening very quickly.
01:09:10But you have done some great work here, Charlie.
01:09:13And I would love to sit down with you and talk next steps.
01:09:17Yes, of course.
01:09:18The Vegas store will open up a lot of opportunities I think you'd be great for.
01:09:23Anyway, we're pulling the team together for a meeting in the morning.
01:09:26We can talk then?
01:09:27Mm-hmm.
01:09:28Yeah.
01:09:29Thank you for a wonderful evening.
01:09:31You got me.
01:09:47Hey.
01:09:49There you are.
01:09:50Couldn't find you.
01:09:52You hear anything yet?
01:09:54They've decided that Vegas is a better place for our flagship store.
01:10:02Vegas?
01:10:03Yeah.
01:10:05Okay.
01:10:08I'm so sorry.
01:10:09I feel like I should have known.
01:10:11I mean, the odds were never in our favor and-
01:10:14No, I should never have tricked the corporate.
01:10:18Maybe it's not all bad.
01:10:19I mean, I could get you a really great severance package.
01:10:22Look, if you think I care about a severance package, then clearly you don't know me.
01:10:26I meant you could use it to reopen Trinkytown.
01:10:32It's your dream.
01:10:35What about you?
01:10:36What about your toy line?
01:10:39I don't have a toy line, Grant.
01:10:41Okay, you want me to trust and believe in my dreams, but you're not willing to admit what yours are?
01:10:44Yeah, I'm not you.
01:10:45You don't have to be.
01:10:46I'm not spontaneous and playful and magical.
01:10:50I'm-
01:10:51I'm a data analyst for a reason.
01:10:53Why do you think you chose to want to get a toy company?
01:10:59Is that the leaf?
01:11:01I can't.
01:11:04It's not me.
01:11:05I'm sorry.
01:11:06I gotta go.
01:11:16All right, everyone, bring it in.
01:11:21Morning.
01:11:22Morning.
01:11:25There's no easy way to say this, I'm just gonna say.
01:11:29Corporate has decided that it would be a good idea to close all their stores.
01:11:34Now, I know this comes as a shock and not the best time of year.
01:11:38But you know what?
01:11:39I'm gonna help each and every single one of you stand on your feet.
01:11:41I promise you that, okay?
01:11:42If you have any questions at all, anything, do not hesitate to call me, write me, text me, show up at my front door, okay?
01:11:52Outside these four walls are still my team.
01:11:58That's it.
01:12:08Ryan.
01:12:10I'm gonna find you something, all right?
01:12:13Thanks, Melissa.
01:12:14Yeah.
01:12:15Keep your chin up, all right?
01:12:22Myrna.
01:12:27I am so sorry.
01:12:30It's not your fault, Crit.
01:12:32We'll figure something out.
01:12:34We always do.
01:12:37Yeah.
01:12:39Hey.
01:12:44Hey.
01:12:46Thanks for coming.
01:12:48Just wanted you to hear from me.
01:12:53Hey.
01:12:55It's gonna be all right, I'm okay?
01:12:58But I don't understand.
01:13:00We all made elf dust wishes.
01:13:03I know.
01:13:04I'll talk to her.
01:13:05You okay?
01:13:06I don't really know.
01:13:07Well, there's always Trinket Town.
01:13:08Come on, not you two.
01:13:10We both know when we were kids, you always wanted to run that place.
01:13:13Yeah, that sounds crazy.
01:13:14Especially considering one of the largest toy chains in the country just closed all their stores.
01:13:18No, it doesn't.
01:13:19And yes, the world is changing fast, but you've always found a way to set yourself apart.
01:13:23You did it for this store, you can do it again.
01:13:24Maybe.
01:13:25Maybe.
01:13:26Look, I get it.
01:13:27When I first adopted Emma, you don't think I was nervous?
01:13:29I was terrified.
01:13:30I was worried that no matter how much I loved her, I'd never be able to give her a traditional
01:13:31family.
01:13:32You're fantastic, Mom.
01:13:33I try, but she's got you and everyone else here.
01:13:35And we made our own family.
01:13:36We just closed all their stores.
01:13:37It doesn't just close all their stores.
01:13:38No, it doesn't.
01:13:39And yes, the world is changing fast, but you've always found a way to set yourself apart.
01:13:40You did it for this store, you can do it again.
01:13:41Maybe.
01:13:43Look, I get it.
01:13:44When I first adopted Emma, you don't think I was nervous?
01:13:45I was terrified.
01:13:46I was worried that no matter how much I loved her, I'd never be able to give her a traditional
01:13:49family.
01:13:50You're fantastic, Mom.
01:13:51I try.
01:13:52But she's got you and everyone else here.
01:13:57And we made our own family. She's thriving.
01:14:00But I never would have known how amazing this turned out if I hadn't given it a chance.
01:14:08I get what you're saying.
01:14:10But it's going to be the same.
01:14:15You know?
01:14:16You've got to stop putting Grandpa on that pedestal.
01:14:18He was just a guy who loved kids and wanted to create a place that would inspire them.
01:14:24Sounds like someone I know.
01:14:27For the first time since I've known you, you went after something you believed in.
01:14:44And just because it didn't work out exactly how you had hoped, doesn't mean you haven't been the happiest I've ever seen you before.
01:14:53That's not failure. That's growth.
01:14:55You really think so?
01:14:57Yes, absolutely.
01:15:00And it's not even taking into account all of this.
01:15:09Are these your designs?
01:15:11Grant made them.
01:15:12He made these?
01:15:15Wow.
01:15:16You've got this guy hooked?
01:15:18Not anymore.
01:15:20You should have seen him look at me, Steph.
01:15:22Just disappointment in every way imaginable.
01:15:26That's not really fair.
01:15:27He worked really hard to save that store.
01:15:30He wasn't even disappointed about the store.
01:15:32He wants me to quit my job and focus on the toy line full time.
01:15:36I think that's a great idea.
01:15:39No!
01:15:40No.
01:15:41Yes!
01:15:42You could start online and in a few small stores with very little risk to you.
01:15:47You really think I could do it?
01:15:48Absolutely.
01:15:49You're my Thelma.
01:15:50I'm your Louise.
01:15:51You're my Thelma.
01:15:52I don't know.
01:15:53I was just a kid when I dreamed of being a toy designer.
01:15:54Stop.
01:15:55You've wanted this since you were a kid.
01:15:56There's a big difference.
01:15:57Just because something doesn't seem practical doesn't mean you can't do it.
01:16:01You're allowed.
01:16:02Even if you think you're too grown up.
01:16:03Now.
01:16:04Grab a donut and your bag.
01:16:06We are going to be late for work.
01:16:08Let's go.
01:16:09Come on.
01:16:10And as David just mentioned, we will be shuttering all our East Coast stores after Christmas,
01:16:15just until the end of the day.
01:16:16We're going to be late for work.
01:16:17Let's go.
01:16:18Come on.
01:16:19And as David just mentioned, we will be shuttering all our East Coast stores after Christmas,
01:16:30just in time to launch our Vegas flagship store in the New Year.
01:16:35Any questions, you know where to find me.
01:16:37Enjoy your holiday.
01:16:39Charlie.
01:16:47Hey.
01:16:49Charlie.
01:16:51I'm sorry about Store 24.
01:16:53Yeah.
01:16:54Me too.
01:16:55It was a good call with the flagship angle.
01:16:57That was smart.
01:16:59You certainly ran with it.
01:17:00Well, I saw an opportunity and I did what I thought was best.
01:17:02For who?
01:17:03Look, Charlie, I know you've gotten close to these people, but don't take it personally.
01:17:08Right?
01:17:09It's just business.
01:17:10Maybe it shouldn't be.
01:17:12Just stick with the numbers, Charlie.
01:17:14That's what you're good at.
01:17:16Terrific.
01:17:17I'll talk to you soon.
01:17:30Do you have a moment?
01:17:31Yes, of course.
01:17:32Have a seat.
01:17:33You know, Charlie, the board and I have just been discussing personnel shifts.
01:17:42We've been so excited about the work you're doing and we're wondering how you'd feel about
01:17:47becoming VP of data processing.
01:17:50Wow.
01:17:51Uh.
01:17:52We'd move you to an office in Vegas.
01:17:56I think you'd be a perfect fit.
01:17:59But I have to say no.
01:18:04I want to design toys.
01:18:09I already do, actually.
01:18:12And I want to do it full time.
01:18:15I'm so sorry.
01:18:20Don't you apologize.
01:18:23Do what you want.
01:18:26And whatever that is, I know it'll be terrific.
01:18:32You're welcome.
01:18:44So?
01:18:45I did it.
01:18:46I quit.
01:18:47What?
01:18:48We're going to need more donuts.
01:18:53We're going to need more donuts.
01:19:20Hey, Mom.
01:19:21Yeah, honey?
01:19:23Is the elf dust really magic?
01:19:26Well, why do you ask that?
01:19:29Because none of the wishes I made this year came true.
01:19:33Well, just because it didn't come true right away doesn't mean it won't come true eventually.
01:19:39Some things take time.
01:19:41Why is Christmas Eve already?
01:19:43I know, honey.
01:19:44I know, honey.
01:19:45Hello?
01:19:46Oh, hey, Charlie.
01:19:47Hey, guys.
01:19:48What can we get you?
01:19:50Nothing, actually.
01:19:52I came to give you something.
01:19:55What is it?
01:19:56Well, go on.
01:19:57Open it.
01:19:58No way.
01:19:59They're my first prototypes.
01:20:00Hand-carved by your very own Uncle G.
01:20:02Mom, did you see these?
01:20:03I saw.
01:20:04It's amazing.
01:20:05They're just like your drawing.
01:20:06I designed them for you.
01:20:07For your Santa house.
01:20:08Thank you so much.
01:20:09You're welcome so much.
01:20:10See, Mom?
01:20:11This is Santa.
01:20:12And he's like Uncle G.
01:20:13And this is Sally Claus.
01:20:14He's just like you.
01:20:15She's in charge of all the elves.
01:20:16And I'm Rudolph.
01:20:17Obviously.
01:20:18Obviously.
01:20:19Obviously.
01:20:20Obviously.
01:20:21Charlie, you have no idea how much this means to us.
01:20:25Truly.
01:20:26Emma is a great kid.
01:20:29I couldn't think of anyone better to try my new toy line.
01:20:32I know.
01:20:33I know.
01:20:34I know.
01:20:35I know.
01:20:36I know.
01:20:37I know.
01:20:38I know.
01:20:39I know.
01:20:40I know.
01:20:41I know.
01:20:42I know.
01:20:43I know.
01:20:44I know.
01:20:45I know.
01:20:46I know.
01:20:47I know.
01:20:48I know.
01:20:49Wait.
01:20:50So, you don't work for Big Teddy Toy Company anymore?
01:20:52No, I don't.
01:20:53I just...
01:20:54I think I'm gonna need some more candy cane bark.
01:20:56Only if it's on the hospital store.
01:21:17I don't know.
01:21:18I think it should go here.
01:21:19By the cash.
01:21:20I don't know.
01:21:21I think it should go here.
01:21:22By the cash.
01:21:23How'd you know I was here?
01:21:24busy.
01:21:25Another bride.
01:21:26Do you think she'd be upset if I started selling this stuff here?
01:21:31Does that mean what I think it means?
01:21:32Drink it down.
01:21:33Coming soon.
01:21:34I'm so happy for you.
01:21:35And it looks amazing in here.
01:21:36Marta and Ryan are gonna help me after the holidays.
01:21:37I don't know.
01:21:38Can you think I'm on the side?
01:21:39I'm so happy for you.
01:21:40Izzy.
01:21:44Another bride.
01:21:49You think she'd be upset if I started selling this stuff here?
01:21:52Does that mean what I think it means?
01:21:54Drink it down. Coming soon.
01:21:57I'm so happy for you. And it looks amazing in here.
01:22:01Marta and Ryan are gonna help me after the holidays.
01:22:04Well, let me tell you what I'm doing.
01:22:07Uh, so, right back there, it's gonna be a permanent crafting station.
01:22:12Santa chair. That's gonna stay out year-round.
01:22:15Gonna turn it into the new bulk milk.
01:22:17Amazing.
01:22:18Over here, I'm gonna take this wall out
01:22:20and put in a new and improved play area.
01:22:23No corporate displays allowed, of course.
01:22:25Oh, obviously.
01:22:29Charlie.
01:22:31I'm sorry.
01:22:33I have felt terrible since you left.
01:22:35I shouldn't have pushed you so hard to quit your job.
01:22:38I was just really...
01:22:39Right?
01:22:41You were right.
01:22:44I quit my job.
01:22:46I was so terrified to admit that I wanted to design toys and you...
01:22:51Well, you just took it seriously right from the beginning.
01:22:54You're amazing, Grant.
01:22:57I'm serious, though. I don't have a job anymore.
01:23:12So, if you have shelf space for a newbie, I'd be super appreciative of you.
01:23:16Do you remember that elf dust story I told you?
01:23:21Of course.
01:23:22The green and red tights were really unforgettable.
01:23:27I wish for this.
01:23:30You and me.
01:23:31You did it.
01:23:32I did.
01:23:35Wow.
01:23:36Wow.
01:23:40Take care.
01:23:41Bye.
01:23:44Maybe a minute.
01:23:45No longer,
01:24:06I'll see you next time.
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