00:00Melbourne woman Kelsey was home alone last month when intruders woke her.
00:07Saw a light moving all around this hallway.
00:10They saw she was awake and fled.
00:12When Kelsey tried to call triple zero, the calls repeatedly failed.
00:16I'm like hyperventilating, like crying, like, oh my God, this is supposed to work.
00:21Kelsey messaged a relative for help.
00:23They called the police who arrived too late to catch the men.
00:27She's a customer of American telco T-Mobile, which routinely connects to Optus using international roaming.
00:35Although investigations are yet to confirm that occurred on the night in question.
00:39It is really scary to think that it could happen again.
00:44The Greens will use a Senate inquiry to demand answers about triple zero failures.
00:49If people can't call triple zero, the government, the regulator, the company is failing to keep people safe.
00:58The emergency call crisis has prompted the federal government to force telcos to record outages on a public register and triple financial penalties.
01:08For failing to comply with an emergency call service direction or the emergency call service determination.
01:13If you take your phone...
01:15Craig Anderson wants the government to make getting help as easy as sending a text message to triple zero.
01:21Having an alternative that is non-voice would be received well and would assist a reasonable portion of the community in feeling as though they have help at hand.
01:33T-Mobile told the ABC it was investigating Kelsey's case.
01:38Optus says there was no network outage when she was attempting to ring triple zero and it has no record of her calls.
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