00:00A technical failure impacted triple zero calls. This resulted in the failure of a number of triple zero calls in South Australia, the Northern Territory and Western Australia.
00:19Our investigation is ongoing, but at this stage I can confirm that approximately 600 customers were potentially impacted, of which a proportion of their calls did not go through.
00:36I can confirm that this technical failure has now been rectified.
00:43I have been advised that during the process of conducting welfare checks, three of the triple zero calls involved households where a person tragically passed away.
00:58Please know that these welfare checks are ongoing.
01:04I want to offer a sincere apology to all customers who could not connect to emergency services when they needed them most.
01:17And I offer my sincere and heartfelt condolences to the families and friends of the people who passed away.
01:27I am so sorry for your loss.
01:34What has happened is completely unacceptable.
01:40We have let you down.
01:43You have my assurance that we are conducting a thorough investigation and once concluded we will share the facts of the incident publicly.
01:55We will cooperate fully and transparently with all relevant government agencies and regulatory bodies while we investigate this matter further.
02:08Thank you very much.
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