Mastering Micro-Expressions and Phone Communication

Richard Blank

The Make Careers Happen Podcast with Richard Blank. B2B trainer that became a CEO of a nearshore call center.   Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.   Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to make things happen in a positive way.  Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica.  He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.  Make Careers Happen Episode #2   Make Careers Happen Podcast. Guiding people to find their professional business journey.   https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE https://youtu.be/9_be1PHP6Rs https://youtube.com/shorts/ewjAKj8ykxA https://youtube.com/shorts/3164rHrMseY https://youtube.com/shorts/jV4OdZmLVWk https://youtube.com/shorts/7A9Hkd3an9I https://youtube.com/shorts/4RmvkhKL-bo https://youtube.com/shorts/qA-BpZsSfRQ https://youtube.com/shorts/hmqmqOUK3Ts https://youtube.com/shorts/N2iOiGYPOwI https://youtube.com/shorts/Q_b-IpHmJaw https://youtube.com/shorts/LoSzke9dHvs https://youtube.com/shorts/IZiCjLMYVkY https://youtube.com/shorts/loiVPAWzmEs https://youtube.com/shorts/3sXIz7AaJgI

Transcript

00:00Thank you for bringing that up.

00:01And, Ishan, once you see it, you can't unsee it.

00:06And after about three weeks of practice, it becomes habit.

00:12When you look at people, you're able to gauge their micro-expression readings.

00:17You can tell when someone's smiling, frowning, what they do with their body language and their spacing.

00:22And if they're using a self or an object adapter, you know, in regards to nervousness or because of excitement.

00:30But since we're on the phone, what happens, Ishan, is that we're losing three of our senses.

00:37You're losing your taste, touch, and smell.

00:40Now, the scientists say that if you happen to lose one or more of your senses, your other ones will increase.

00:48So I know that your hearing should be at least double to triple the amount.

00:53You should be doing some serious active listening.

00:56But then again, Ishan, you're probably going to make the argument,

00:58well, Richard, I can't really see somebody over a phone call.

01:02Well, then I'll say, well, Ishan, what about metaphysics?

01:05What about image streaming?

01:07Don't tell me that when you read a book that it wasn't better than the movie because of using your imagination.

01:13So besides doing the active listening.

01:17So besides doing the active listening.

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