00:00Hello, everyone. Welcome to sorry state of customer service everywhere to and also first let me say I wish that the video platforms like the social media platforms would allow us to put a poll up, right?
00:26Hey, Bitchute, writing on Dailymotion I'm about to complain about, Rumble, YouTube. How about a poll function allowed up with videos, huh? So I can ask the question, should I continue to bother with Dailymotion?
00:49All right, well, back up. The issue with Barnes & Noble after I don't know how many days, I lost track, didn't count, not going to bother to go back. Point being, as a former IT guy, if I treated those I was supporting and supposed to troubleshoot issues for the way Barnes & Noble and now Dailymotion is treating me,
01:17I would have been and should have been fired. Pass the buck. Dismissive. Blah, blah, blah, blah, blah. We can't be bothered. Does your system, Barnes & Noble finally, finally escalated it up the chain to someone who actually did something and fixed the problem on their system
01:44So that, what was it? I forget which e-book it was now even, is now up at Barnes & Noble. I was ready almost to come on and say, I'm done with Barnes & Noble.
02:06Forget it. Forget it. Done. You know, Amazon support ain't great either.
02:14But, generally, you don't have problems with Amazon to need the customer support.
02:22But, yeah, times I've had to deal with Amazon about an issue or another to, you know, dismiss it.
02:31Did you check the help files? Did you do this? Did you do that? Did you do any troubleshooting? At all?
02:41Or did you, oh, oh, yeah. Oh, we agree. Dailymotion. Yes, it says action needed. It didn't save it for some reason.
02:49Every other video, I've had no trouble getting there. Now there are two of them hanging, saying,
02:57didn't save, tried it in later. This is now going on over a two-day period.
03:02And, of course, the same past the book.
03:05Responses. It says click to provide additional info. Did you do that?
03:12Yes, I told you that in the initial email. I've done it five times. I've deleted and attempted to re-upload the video.
03:22There is nothing special about the file. Again, former IT guy. It's the same MP4 file that is up, working fine.
03:34No problems getting on BitChute, Brideon, Rumble, or U2. This is only a problem on your Dailymotion site.
03:46Did I say that? I mean, the hard code reality is I really get no views out of Dailymotion anyway.
03:54So the poll would be, should I just stop bothering with Dailymotion out of France?
04:01I mean, well, there's the green screen thing again, because I didn't pull it down properly, fully.
04:07Anyway, should I just give up? I don't need this stress. Why do I keep going through this?
04:15They just keep passing the buck. They don't, you know, does your system have any error logs?
04:24Does it track anything as the process? Did you bother to look, to see beyond the lame, dumb, nothing, tells you nothing, generic, general error message you just put up for any reason?
04:45How about actual, specific, real error messages?
04:51Oh, something is wrong with your description. Fix that, resubmit.
04:57Something is wrong, we cannot accept your title. Do something about that, fix it.
05:03The file is corrupt. Fix the file and resubmit.
05:07Not the same generic message, oh, catch-all error message, because you people are lazy.
05:17Your programmers are lazy. Your staff is lazy and or incompetent.
05:24Fire people, hire people who know what they're doing.
05:29In this, I hope you're still with me, because this is not really or limited to daily motion or the issue of Barnes & Noble, right?
05:45It's everything, everywhere.
05:48You ask a question, raise an issue, oh, oh, go back, try again.
05:53Did you do this? Did you do that?
05:55Did you, I've done it five times. It's not working.
06:00I told you, I've done it five times.
06:03It's not working.
06:05Troubleshoot the situation.
06:08Actually give me somebody willing to do their job and actually look into the situation and not immediately look to pass the buck.
06:20Dismiss it. Be dismissive.
06:22Just, ah, whatever, it's your problem.
06:26It's our site, but we don't really care.
06:30It's our store, but we don't, you know, if you bought it, whatever, it's your problem now, right?
06:38Customer service.
06:40Can we get any caring back to customer service locally, statewide, nationally, especially internationally, right?
06:53With the offshoring of the tech support of everything overseas and offshores.
07:01And again, excuse me, I think I said this in the other video, right?
07:08As a former IT guy, I've seen people, and indeed, they were fired for incompetence.
07:15If your only matrix is how quick do support tickets get closed, then you're not giving customer service.
07:27You're just looking for people who want to take the support ticket and find any excuse to close it.
07:35Oh, resolved it.
07:37You didn't resolve anything.
07:39You passed the buck.
07:41You were dismissive.
07:42You just begged it off.
07:44You just ignored it, but you closed the ticket.
07:48So you, oh, look, I had a hundred support tickets, and all of them were closed within a matter of an hour.
07:57However, you need to look into the support tickets, and are they being troubleshooted?
08:06Are they actually getting resolved, or are they just being dismissed, dismissed, dismissed?
08:13Look, I'm doing a great job.
08:17Look at all these support tickets I've closed.
08:20You've done nothing.
08:22Fire that person.
08:24You've done nothing.
08:25Look, we need people who actually aren't going to be paid on how quick.
08:34I'm a former Kmart HQ guy, right?
08:38IT guy.
08:39We had the same problem.
08:42All the retailers, right?
08:45The automated systems for cashiers.
08:48They track how quick they get customers through the line, right?
08:55Right?
08:55Well, if there's a pricing issue, they have an ability to pause the system.
09:02Well, they abuse the pause in the system.
09:06Anytime there's any reason to have a pause, they just pause the system.
09:12If there's problems, it's not just how quick you can get people through the line.
09:20Yes, you want your cash, but if there's questions or issues, you want them to be able to deal with it.
09:27Not automatically, right?
09:29They have to call a manager over.
09:31How quick the person can scan the items and shove a customer out the door cannot be, is what I'm saying, the only matrix by which you measure.
09:52There are half, there are, there have to be other factors.
09:59Are they personable at all?
10:02Now, granted, yeah, we don't want cashiers talking for a half hour to every customer that comes through the line.
10:09But when there's no line, if there's time, okay, so their scans are slower, they dealt with the customer longer.
10:17That's not a problem.
10:19That's not a bug.
10:21That's a feature.
10:22You don't, you can't hold that against them.
10:33You should be paying that cashier more because they're doing a good overall job.
10:42But the problem is these places got lazy and they want automatic measurements.
10:50They want the computer to grade the human and yay or nay, keep or fire, do they get a raise?
10:59What raise do they get based on whether they can shove people out the door, impersonal, even though that customer may never come back?
11:09That's why T-Mart stores are closed.
11:14Because there's no customer service.
11:16There was no customer caring.
11:20They didn't care.
11:22Come in, grab it, shove you out the door.
11:30Anyway, so should I just give up and drop Daily Motion?
11:36Because really nobody's watching there anyway.
11:38I mean, I like to keep the avenues and the venues open, right?
11:45Daily Motion out of France is another option.
11:49I hoped it would open up more views into Europe, but it doesn't seem to be working that way.
11:58So should I just pull the plug on them rather than go through the stress of the back and forth?
12:04Your system ain't working.
12:05Have you bothered to do any real troubleshooting?
12:09Are there more in-depth error logs on your system that can tell you what the real error is, not the dumb generic one?
12:22Your dumb programmers only bothered to code in because they're lazy or incompetent, potentially, probably both.
12:34Thank you all.
12:36Thank you all.
12:37Take care.
12:37God bless.
12:38Love you all.
12:40And we're no help if we don't complain, if we don't write letters to the headquarters, if we, indeed, if I just knuckle under and give up
12:53and just walk away from Daily Motion, do I become part of the problem?
12:58Just, you know, not going to bother with them, not going to deal with them, right?
13:04So I guess I'm going to keep going with this, right?
13:08I can't be part of the problem.
13:10I have to be part of the solution, right?
13:13We have to be part of the solution.
13:15We have to demand better.
13:17We have to say, now I'm contradicting, right?
13:21If you don't fix it, I'll shop somewhere else.
13:24If you're not going to provide me service, I'm going to go somewhere else.
13:27You won't have a job because you'll go under, right?
13:31The threat has to be there.
13:34The demand has to be there.
13:36The just knuckling under and accepting it, it's a fact of life.
13:42Now, no, we cannot accept that as a fact of life.
13:46Demand better service.
13:49Demand, but expect for yourself better.
13:55You deserve better.
13:57You're owed.
13:59Well, I don't want to use owed, right?
14:01I don't want to get into the whole entitled attitude nonsense there, but...
Be the first to comment