00:00Maiden Hypermarket Managing Director Amir Ali Maiden has urged shoppers to remain calm
00:06following glitches in the MyKase system, which caused delays in redeeming the one-off
00:10RM100 Sumbangan Asas Rahma cash aid. Speaking to FMT, Amir said this was not the time to assign
00:17blame and reminded shoppers that they have until the end of the year to redeem the aid.
00:22Amir said the system had not crashed but was experiencing lags,
00:25taking three to four times longer to process purchases. He urged those who do not need the
00:30SARA aid immediately to wait so that lower-income groups who truly rely on the assistance can use
00:36their RM100 first. Last month, Prime Minister Anwar Ibrahim announced a one-off aid contribution
00:42involving RM2 billion to benefit 22 million Malaysians, with payments credited into
00:46Eligible Citizens MyKat for use at 4,500 shops nationwide. However, many netizens complained
00:53on social media that they could not redeem their RM100 aid due to issues with the MyKase system.
01:00In a statement, the Finance Ministry and MyKase apologized for the system glitch,
01:04explaining that high transaction volumes caused delays but assured that transactions are still
01:09possible and the technical team is working to restore normal operations soon. Danish Rajareza, FMT.
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