- 2 months ago
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00:00When it comes to bullshit, I've got natural immunity.
00:03Lord Sugar is on the hunt for a brand new business partner.
00:07You don't get furloughed, you get fired.
00:10Fighting it out for his funding, 16 ambitious entrepreneurs.
00:19It's a deal worth fighting for.
00:22Have we got you all in?
00:23Just from that angle.
00:24Okay, you guys, there's some shit going down in here.
00:27It's not quite there yet.
00:28Let's go, let's go.
00:28All 16 candidates.
00:30You're very sharp.
00:3112 tough tasks.
00:33We don't know what you're bloody doing.
00:35This product is garbage.
00:36One life-changing opportunity.
00:39You're fired. You're fired.
00:41You messed it up. You're fired.
00:52Previously.
00:53I want you to design your own driverless vehicle.
00:56Sophie was in the driving seat.
00:58We don't want it to be tacky, but we do want it to be an experience.
01:03But her vision caused confusion.
01:05Just forget the party element of it, so to speak.
01:08You want to keep it more simple, basically.
01:09The team deered off track.
01:11You've got a karaoke machine.
01:13Karaoke stag do hen do's.
01:15And sales slumped.
01:16You've limited your market with the colours and branding.
01:21Akeem led the other team, but struggled at the controls.
01:25And now I'm switching again.
01:27Okay.
01:27Let's just go with the light tint.
01:28Brittany and Aaron were on branding.
01:31I'm getting purity from that.
01:32Yeah.
01:32I really am.
01:33And despite doubts on the design...
01:35Fields are maybe a little confused.
01:38Okay.
01:38...orders soared.
01:40£320,000?
01:41Yeah.
01:42Fantastic.
01:42And in the boardroom, the blue pod triumphed.
01:46£1,106,800.
01:49Nick almost ran out of road.
01:52I haven't seen anything from you.
01:53But it was Sophie...
01:55It was a bad idea, badly executed.
01:57..who was towed away.
01:59You're fired.
02:00Now, eight candidates remain to fight for the chance to become...
02:05..Lord Sugar's business partner.
02:164am.
02:21Good morning.
02:22Good morning.
02:22Lord Sugar would like you to meet him at Aston Martin's headquarters in Warwickshire.
02:27Please bring an overnight bag.
02:29Okay, thank you.
02:30Bye-bye.
02:31Going to the Aston Martin headquarters in 20 minutes.
02:35Sounds like it could be a driving task.
02:38It's either that, 007...
02:41Yeah, or film-related.
02:42I'm going to take a stab in the dark, but I think it's going to be something to do with cars.
02:47What's that going to do with Bond and films?
02:48Call me M.
02:50Yeah, no.
02:51Have you ever been in an Aston Martin?
03:03I don't think I have, actually, everything but.
03:05Closest I've been is when I used to work in a car wash in Bolton.
03:09I watched this guy's Aston Martin film.
03:13Yeah.
03:13That was the closest I've been.
03:15Gaden Warwickshire.
03:19Global HQ of luxury sports car heavyweights, Aston Martin.
03:24Good morning.
03:42Good morning.
03:42Good morning, Lord Sugar.
03:43This is the home of one of the great British brands, and as of this year, Formula One.
03:52So for this task, you're going to lay on a racing theme corporate away day at Silverstone.
03:59Aston Martin, Aston Martin, Cognizant Formula One have set you up with two of their global partners as clients, but it's up to you to negotiate a price with them.
04:11You need to organise a tour, a racing experience, and food and drink to give your clients a top-notch day.
04:20And a word of warning, if your away day isn't up to scratch, the clients can ask for a refund.
04:26The team that makes themselves the most profit will find themselves on the podium, and on the losing team, at least one of you will be fired.
04:38So, everything clear?
04:39Yes, Lord Sugar.
04:40Off you go.
04:42Having been poleaxed by the pandemic, company away days are making a comeback.
04:49Teams must deliver an experience that ticks all their clients' boxes.
04:53Luxury corporate hospitality is exactly what I used to do.
04:57First job.
04:58I'm so excited for this task.
05:00Appoint a team principal.
05:02I'd like to set it off by saying I'd love to put myself up for project manager.
05:05I have a first-class degree in hospitality, so I think it'd be a good PM.
05:09I'd like to put myself forward as well, guys.
05:11I think I could work well with yourself, Brittany, in the hospitality side.
05:14But this task is not just about putting on an event, it's also about profit.
05:18Maybe we could discuss the vision we have.
05:19For me, I want to put on a fun experience where the onus is really on the things that they're experiencing along the way,
05:26and where an additional element.
05:27I already know exactly where I would place this all, because I've worked directly with you all, so I know our skill sets.
05:33Would you guys be happy for me to be project manager?
05:35Yeah, I would.
05:36Yeah, absolutely.
05:37Fab.
05:37Already at the wheel.
05:41There's different things that we could do with this Corporate Hospitality Day.
05:44Project manager Stephanie starts to design her day.
05:47The museum tour can include different things like build and race vintage racing car, tech lab, and things like that.
05:54So I would be happy to go for a museum tour.
05:57Yeah, I think that's a great idea.
05:58And then we could include a kind of track experience at the Stowe Circuit.
06:02Yeah.
06:02I think the track experience would be a massive benefit for our Corporate Hospitality Day.
06:06Do you all feel the same about that?
06:07Yeah, it's exciting.
06:08Amazing.
06:09So guys, what we're looking to provide for our Corporate Client is, number one, the track tour.
06:16Priority for Harpreet's pit crew.
06:18From there, they'll get to do a pit stop experience.
06:21Target a team building activity.
06:23The motion simulator, you get to experience all elements of it.
06:26Get immersed, become one of the drivers.
06:29Just to put something out there, we could put on our own team building activity and save that money.
06:33I don't think that we can put on an activity that's going to match what they're expecting.
06:37I'd rather go for one of these options, but thank you for raising it.
06:39I just want to say one last time, this is going to be £1,000 that we're going to save if we put this on ourself.
06:44And I think that if we put on a really good rest of the tour, imagine that £1,000 wiped off our spend.
06:51Brittany, thanks for raising it, but I would like to put an activity on.
06:54I've gone for a premium team building activity because I want to lay on a premium experience.
06:59I don't see any reason that just because spending a little more money doesn't mean you won't make the most profit.
07:04I think we're going to go for motion simulator.
07:07Absolutely. I think it's a real little choice.
07:11I like the idea of the giant scale electrics personally.
07:13Team building decided.
07:15Yeah, I think so.
07:17Next, Stephanie pushes a premium plan.
07:20With the catering, I want you on there, actually.
07:22And Nick, if you could go on that.
07:24Don't forget that this is a luxury experience.
07:26Yeah, luxury.
07:27You know, we're at Silverstone, so people are going to expect to spend if we're giving them a good service.
07:31Pricing-wise, you don't mind going premium or obviously we'll negotiate.
07:35Mid to premium.
07:36Yeah, what do we...
07:36Yeah, mid to premium.
07:37Don't go the most expensive, don't go the cheapest.
07:39So it's not like the best experience of their whole life, but we're going to make it...
07:43Oh, no, I'd love for it to obviously be the best experience of their whole life.
07:46But in terms of the food and the drink, you know...
07:49We keep it mid to high, but luxury.
07:50Yeah.
07:50Stephanie sent the team off to focus on high luxury.
07:55However, there's an also contradiction element of just pay mid-range prices.
08:00There's a chance you could be really clever, but it also could backfire.
08:05Me and Akeem, we're going to go over to food and drink.
08:07Putting her people in their place...
08:10You guys go over to the corporate client.
08:12Project manager Harpreet.
08:14I feel you're both quite strong at negotiation.
08:17We have to keep profit in mind.
08:19So what price for tickets?
08:21The minimum is sort of even £300 for something basic.
08:25Yeah.
08:25So, you know, go in big, because if they're going to bring you down, they're going to do that anyway.
08:29So just go in high, even if it was something like £500 per day.
08:32I think go in big.
08:33Yeah.
08:33See what their thoughts are and bring it down.
08:35OK, good luck and we'll see you soon.
08:37I'll call you as soon as we can.
08:38See you later.
08:39See you later.
08:39See you later.
08:40Bye.
08:4211am.
08:44Half of each team will meet a corporate client.
08:46If we could try for the £750 mark per person.
08:51The rest head off to firm up the food.
08:55If it's OK with you, I'm going to lead the negotiation.
08:58Yeah.
08:58OK, I just think I've got the skills to be able to just go for it without having to stick to a rigid structure.
09:05OK.
09:05Yeah.
09:07Midday.
09:07What we're looking for is something that is memorable.
09:12Around the table with their client, a leading global tech company.
09:16We're looking to put on an absolutely fantastic day for your staff.
09:21Brittany and Aaron.
09:23The first thing we'll be looking at is the tour around the Silverstone Track.
09:26On top of that, you will also get to have a session with the pit crew.
09:30We also want to offer you, like, a team-building VR simulator exercise.
09:34I like what you've described.
09:36I think it sounds really great.
09:37It's what this would cost.
09:38So, we were thinking about £600 per person.
09:43I think that seems a bit high.
09:44If that's a bit high for yourself, have you got a price in mind?
09:48Erm, £250 to £300 per head mark.
09:51If we were to get the price that you want, we'd have to get rid of an element that you really want.
09:56I think I don't want to reduce it, is the VR.
09:58I don't want to take that away from you.
10:00But it's also not an absolute must-have.
10:03I think it's vital that you have that.
10:05And it really is cutting-edge technology.
10:07If we do £320, then we would be able to offer you the whole package.
10:11And that is very good value for money.
10:14£310.
10:15OK, we'll do a deal at £310 for that.
10:18Brittany has told them they're going to get an experience in a VR machine.
10:22Top quality, high-tech.
10:24Well, it isn't.
10:25It's a motion simulator.
10:27And a tech company like this is going to know the difference.
10:30The one decision that we had there was to decide whether or not to include the VR.
10:34Let's just hope we've made the right decision.
10:36I think we needed it.
10:37We're only spending £310 per head.
10:39Yeah.
10:41Pitching her premium event to beer brand Peroni.
10:45So we are coming to you today with a very exciting, kind of once-in-a-lifetime, immersive experience.
10:52Project manager Stephanie.
10:55We are currently pricing the tickets at £700.
10:58So we would normally pitch a corporate hospitality away day.
11:01Yeah.
11:01Probably starting at around £200.
11:03Oh, OK.
11:04We would be willing to go to, like, £600 for that.
11:07How do you feel about sitting in that range?
11:09We haven't got that budget.
11:10Yeah.
11:11So I think, you know, where we are, if we can say £245.
11:16The thing is, with the £245, it would be really hard for us to go below, like, £475 in terms of the experience.
11:22We don't have a bottomless pit of money, I'm afraid.
11:24Yeah.
11:25The lowest we could really go is £425.
11:27It's not going to happen, guys.
11:28Sorry, we're pretty busy, so we're going to have to wrap it up, I'm afraid.
11:33OK, then we'll have to settle on that on £245.
11:36OK.
11:37We can still give a premium experience for that price.
11:41Great, guys.
11:41Thank you very much.
11:42Thank you so much.
11:43I think if Stephanie and Catherine had spent more time engaging this client, finding out a bit more about who they are,
11:49they might have got a better deal.
11:51Unfortunately, they spent so long badgering them with the price, they were really lucky to walk away with a deal at all.
11:57You OK?
11:57No, I'm disappointed with that.
11:59Yeah, but what more could you have done?
12:00No, I know, but I normally can convince someone to at least shift more than that.
12:04Yeah, but I think if we wouldn't have closed it, then we could have completely missed out.
12:092pm.
12:11Silverstone.
12:12Iconic home of the British Grand Prix.
12:14And base for hundreds of corporate away days each year.
12:18This is our lower end option.
12:20OK, fine.
12:20Which is just sandwiches and crisp platter.
12:23Chewing over food choices.
12:25This is the mid-end option.
12:26So you've got chicken kung pao and then brownies, which are the dessert on offer here.
12:31Nick and Akshay.
12:33I'm tending more towards the mid-range.
12:36So the price for the chicken kung pao is £16 per person.
12:39I want to strike a deal with you.
12:41I love the food.
12:42I love the dish.
12:43Wow.
12:44I'm looking at the £10 mark.
12:47I can't go any lower than the £14.
12:48I know it's our first order.
12:51Let's close at £13.
12:52Let's start a partnership together.
12:54Why don't we throw in, we'll wash some of the dishes.
12:57Yeah.
12:57We'll wash the dishes for you.
12:58For £13.
12:59Do you know what?
13:00You've got the power.
13:01£13.
13:02That's including you washing the dishes.
13:04Thank you so much.
13:04Thank you very much.
13:05We're going for premium.
13:08Okay.
13:08I'm going to wow our guests.
13:10Heart set on a high-end menu.
13:12We have an Indian butter chicken and a tiramisu for dessert.
13:16Harpreet goes in hard.
13:19What price would you do?
13:20We would offer you this menu at £33.88 per person.
13:25I'm going to be completely honest with you.
13:27This price doesn't work for me at all.
13:29I actually had half that in mind.
13:31Around £15 per person is what I've budgeted for the food side of things.
13:35We'd go down to £30 per person.
13:38But £15 is 100% going to be off the cards, I'm afraid.
13:43Would we agree on £20 per person?
13:45I would say final offer of £28 for it.
13:49Okay.
13:49We had budgets in mind.
13:50It's really difficult for us.
13:52I'm going to...
13:52I have to meet you at some point.
13:54Okay.
13:55How about £23?
13:58£26.
13:59And genuinely, that would be final offer.
14:01That's a deal.
14:02£26 per head, ten people tomorrow.
14:04No problem.
14:06Premium party food booked...
14:08Yeah, let's go.
14:09..but at double the price of the other team's meals.
14:12Shall we look at the drinks?
14:13Yeah, let's check them out.
14:14Okay.
14:15Hey, Steph, how's it going?
14:17Hi, Akshay, how are you?
14:19For project manager Stephanie...
14:21We've gone for the mid-range dish.
14:23..a chance to check in.
14:26Let me talk you through the negotiations.
14:28So we went in there with the £700 mark.
14:31We ended up settling at £245, and they wouldn't go any higher than that.
14:36£245?
14:37I threw everything that I could in terms of negotiation.
14:41I'm confident that they would literally not move any higher.
14:43Okay.
14:44Thank you, bye.
14:45It's not great, is it?
14:48They started at £700.
14:51Why are you ending on a figure like £245?
14:53You say things like, you know what, let's round it up £250.
14:55Like, little things like that.
14:58I'm slightly worried the margins won't stack up,
15:01purely because our costs will keep going up.
15:03So I think they could have done a bit more in terms of the sell price.
15:06Racing through the numbers with her team...
15:09We managed to get them up to £310 per head.
15:13Project manager Harpreet.
15:15The food that they're going to get, I went for the highest package possible.
15:19Okay, in terms of I'm costing, how much did you get per dish?
15:23We've had to settle on £26 per person.
15:26That's not...
15:27Wow, that's quite expensive, isn't it?
15:29It is.
15:29Akeem, could you have gone any harder with another...
15:32No, no.
15:33The VR, obviously, the D team helped them.
15:35They really like the VR in terms of what their ethos is.
15:38So we need...
15:39Obviously, we're going to have to go with that.
15:41Aaron, leave that with me.
15:42We will catch up later and good luck.
15:44Thank you, thanks, bye, bye.
15:46That is a lot more expensive on food than I thought.
15:49She's gone high-end, but at the same time, good food, good service,
15:55eradicates any refunds, and I think that's the main thing.
15:58Yeah.
16:00Planning to wow tomorrow's clients with a trip around the track...
16:04Ow!
16:05..for Stephanie and Catherine...
16:06I'm excited for this!
16:08..a practice lap.
16:09Woo!
16:14God, are you meant to be going all over the...
16:21We're not going to crash, are we?
16:23Ah!
16:24Ah!
16:24Ah!
16:25Ah!
16:25Ah!
16:26Ah!
16:26Ah!
16:27Ah!
16:27Ah!
16:28Ah!
16:28Ah!
16:29Ah!
16:29Ah!
16:30Ah!
16:30Ah!
16:31Ah!
16:32Ah!
16:32Ah!
16:37Across the circuit...
16:38On average, what times do they tend to do it on corporate?
16:41Probably be around 10 seconds.
16:42Getting all revved up, Brittany and Aaron.
16:46I hope we can break a record today as well, let's try it!
16:48I don't know, I've got the suit on, so it might slow me down a bit, but we'll see.
16:51Let's do it!
16:52Three, two, one...
16:54WHISTLE BLOWS
16:55Four point zero three.
17:01Oh!
17:02As a first-time run, so...
17:03Yeah, I'll take that!
17:04Yeah.
17:04You're doing well.
17:05Where do you reckon we'd lose the most time?
17:08Probably with you.
17:09Oh!
17:10Yeah!
17:11OK, are we ready?
17:12Yeah.
17:13WHISTLE BLOWS
17:18That was quick!
17:19That was quick!
17:20You're getting quicker.
17:21You're definitely getting quicker.
17:22Thanks so much, that is absolutely such a good experience.
17:24Yeah.
17:25I think this activity is going to be absolutely perfect.
17:27WHISTLE BLOWS
17:29WHISTLE BLOWS
17:30While Nick and Akshay secure a deal on their team-building activity...
17:33495.
17:34OK, yes, fine, we'll accept it at 495.
17:36Step on it a bit.
17:37Yeah.
17:38...going through the motions...
17:40Try and crash into a wall.
17:41I just want to know if our guests are going to be shocked.
17:43...Akeem and Harpreet simulate a deal.
17:47Yeah, that was quite shocking.
17:48OK, so we want them to crash into a wall.
17:50Wow!
17:51WHISTLE BLOWS
17:52Obviously, I want to discuss price with you.
17:54What are you looking for?
17:56For a single-day event, it would be £1,000.
17:59OK.
18:00If we just have a look at our figures...
18:02What about...
18:09Would something around maybe the £650 mark work?
18:13It's a little bit short.
18:14How close can you come to that price?
18:16I would have been looking more at the £850.
18:18£850 is still just pushing it a little bit too much for us.
18:21Yeah, unfortunately, it's just...
18:24Yeah, it's just really pushing the budget that we have.
18:27OK. Yeah.
18:28How about £775?
18:30If we can come up to £800, we can have a deal.
18:32OK.
18:33Steve, thank you so much.
18:36We'll accept that £800.
18:38Thank you so much for coming down on your guys.
18:39Excellent. Excellent.
18:40I really appreciate that.
18:435pm.
18:45While Aaron and Brittany add value to their tour...
18:48It's actually no extra money to us.
18:50Exactly.
18:51But in terms of exceeding their expectations, I think we should add a fourth stop.
18:55Taking a more streamlined approach...
18:57I would rather do less stop points and make them amazing than try and pack in loads and do it mediocre.
19:03OK.
19:04Catherine and Stephanie...
19:06Just to run through it, to make it clear, build and race a vintage racing car, you're going to take on that.
19:11Yeah.
19:12We literally have nothing to learn.
19:13OK, fine.
19:14You're then going to move over to myself and we're going to go to the tech lab and I'm going to talk them through that.
19:22Yeah.
19:23It's mostly an interactive experience and there's not that much talking to be had with it.
19:27We've sold this as an immersive experience and I know that a lot of stops in the museum are immersive,
19:33so I was keen to kind of get those involved and also it's easier for us.
19:39And then we're lastly going to go through the racing eras, 90s to present.
19:447pm.
19:46Qualifying over.
19:47Fantastic.
19:48Let's go.
19:49Tomorrow, it's go time.
19:578am.
19:59Today, both teams will run corporate away days at Silverstone.
20:03It was an unbelievable experience that we had yesterday.
20:06Insane.
20:07For project manager Harpreet...
20:09Excited to hear an update from you.
20:11Time to check in with her team.
20:13I just want to talk about the motion simulator, OK?
20:17How much did we negotiate for?
20:19So, it was...
20:20I've paid £800 for it, OK?
20:22OK.
20:23If I'm being completely honest, if I saw that on its own and I knew that we hadn't promised it to the corporate client,
20:29I may have walked away from that, because you'd said that you really wanted it, I didn't want to take it out.
20:33I think the reason I said I wanted it is because I really thought we'd be able to demand a higher price.
20:39This simulator has given me sleepless nights.
20:41Because Harpreet insisted that she wanted it, we offered it into the package, so I just hope, hope, hope they're not disappointed,
20:47because it's cost us £800.
20:49That is, like, the difference between winning and losing.
20:51We've also got the opportunity to sell photographs later, so if they've got their phones and things, that's fine,
20:56but try and deter them from using those at all and say, look, we'll take them on the official camera and then we can sell them.
21:03Across the circuit...
21:05Let's get down to the kind of nitty-gritty...
21:07Yes.
21:08..or the important stuff.
21:09..driving her team through the details.
21:12Project manager, Stephanie.
21:15So, obviously, first of all, with our negotiations, that negotiation was incredibly tough, guys.
21:22I mean, it's disappointing as a team for us, based on the margins, I think the margins become really tight for us.
21:27The important thing here is, yes, we've made mistakes, we're going to hold up to that.
21:30We haven't focused on the problem, we've just tried to create solutions and that's the best thing we can do right now.
21:35I'm feeling good, I know there's definitely been some mistakes that we've made,
21:39but I'm still certain that we have a good profit margin there and that we can certainly win this task.
21:44Guys, it's an immersive luxury experience and remember, if we're having fun, they're having fun.
21:48I don't want any refunds in this. Let's go.
21:51Thanks, Steph.
21:549am. With half of each team on kitchen duty...
21:58Akeem, dress the table.
22:00..the rest will keep away days on track.
22:02Hello, ladies! Hello, everyone!
22:04Welcome to Silverstone Circuit!
22:07Kicking off their tour of the circuit...
22:09Now, I know what you're all thinking when you're looking at me.
22:12Lewis Hamilton's probably letting himself go a little bit.
22:15Flight operations manager, Aaron.
22:18We're going to be showing you the most famous iconic corners.
22:21You will then be learning to change the tyre in pit stop fashion.
22:25Me and Brittany did all right yesterday when we were testing out how we got 4.1.
22:29So I've been told by the bosses on there, if you beat our record, you get the rest of the week off.
22:34Let's go, guys! Come on, thank you!
22:36Let's go!
22:37We're now going to head over to the Silverstone Experience, so follow us.
22:43Starting their event with a guided museum tour, Stephanie and Catherine.
22:49Oh, God. Where are we going?
22:51We're here.
22:52Where are we going to first?
22:53Over here.
22:54It's over here, isn't it?
22:55Build it 512.
22:56It's number 12.
22:57Okay.
22:58So, guys, if you follow us through here...
22:59Have you figured out where it is?
23:00Oh, this is it?
23:01Oh, my God, I don't know where it is.
23:02Stairs, isn't it?
23:03Oh, my God, I don't know where it is.
23:04Stairs, isn't it?
23:05Stairs, isn't it?
23:06Here.
23:07Right here, right here.
23:08This is the bridge, so if you go across the bridge, yeah.
23:11Yeah, keep following us, but feel free to have a little look around before we take you to it, yeah.
23:18Let them have a little look around, I think.
23:20Gives you time to look where the fuck we are.
23:23Catherine and Stephanie are only a few minutes into their tour and they're lost already.
23:27This is not a great start to what's meant to be a luxury experience.
23:30Just to let you know, we're going to build and race our own vintage race car,
23:35so that's where we're on the journey to go to.
23:39Let's go into the stands, let's go!
23:41Let's go!
23:42Taking their group through things turn by turn...
23:45This looks amazing!
23:47Brittany and Aaron.
23:49This is the most fastest iconic set of corners in Formula One history.
23:55Beckett's corner was named after the Archbishop of Canterbury
23:58St Thomas a Beckett, who unfortunately was murdered in 1170
24:03at the behest of King Henry I.
24:06And then the chapel, which is another part of the complex,
24:09is adjacent to the chapel that was built in his memory.
24:14Across the circuit...
24:17..cooking up a storm...
24:20..Nick and Akshay.
24:23This is going to be incredible, actually. Yeah.
24:25Honestly, I'm literally, my mouth's watering already.
24:27I love that, I love that.
24:28It's all about preparation, cooking.
24:30Organisation.
24:31Keep a tidy work surface.
24:33And we can't forget about the garnish,
24:34but that's just going to be a luxury if we've got time.
24:37No, we need the garnish.
24:38We obviously do need it, but...
24:40..we'll do that at the end.
24:42They're smashing it.
24:43Is this even on?
24:44Wait, is this even on?
24:47Oh, shit, it's on the wrong one.
24:49Wait.
24:51There's no heat.
24:52I'm joking.
24:53There's no heat, actually.
24:54It's on now.
24:55Oh, no.
24:56OK.
24:57OK, we're on now.
24:59Fucking hell.
25:00Fuck you.
25:02OK, that wouldn't have been good, but we're all right.
25:06On the other team...
25:07Rice, are you happy to go on rice duty?
25:09Yeah, rice duty sounds good to me.
25:10..playing the part of head chef...
25:12The only thing is, don't forget,
25:13if there's leftover rice, it doesn't matter.
25:15That's what I'm thinking.
25:16Back in a bit more.
25:17..project manager Harpreet.
25:18This looks like a lot.
25:21Make rice.
25:22You know how to make rice.
25:23Yeah.
25:24Measure the water like you would normally do.
25:25Don't obsess over this.
25:26Yeah?
25:27It's 5 to 12.
25:28These have to go in by 12, OK?
25:30Yeah, I just want to confirm with you,
25:31I'm actually not going to put in the amount of water that I suggested
25:34because it will be way too much.
25:36But I need that rice to be on point.
25:37So whether you check that, whether you use your initiative,
25:39whether you check that, do what you need to do,
25:41but all I need is some rice.
25:43A kitchen is a military operation.
25:44OK.
25:45The minute you lose focus, the minute you faff about,
25:48you lose time, your guests are not happy,
25:50you have to crack on and you go at full speed.
25:52I think I'll probably make a backup portion of rice.
25:54OK.
25:55To make it then, I'm not bothered, just make it, make it, make it,
25:57make it.
25:58All I want from you is enough rice for all the guests.
26:00On this curve was actually where, in 1999,
26:05Michael Schumacher had a very, very serious crash here.
26:08While Brittany leads the trackside tour...
26:11So definitely be careful if you're ever going round here.
26:14...giving their guests some space...
26:16So have you ever wondered what makes a winning race car tick?
26:20Katherine and Stephanie.
26:22Yeah, amazing.
26:23So if you want to kind of disperse through the tech lab,
26:26have a look, get involved.
26:28This is great because they get to do it themselves.
26:31Yeah, 100%.
26:32What are we using this information to do?
26:36Depending on the information that you've learned,
26:38you'll be able to build your own racing bike, hopefully.
26:41And we'll see how that goes.
26:43But yeah, go around, absorb the info.
26:46So there's meant to be interactive challenges.
26:49Is it on the screen?
26:50I think that might be just like these things here.
26:53Nice video.
26:54And then there's obviously a challenge of building a bike,
26:56but I have no idea where it is.
27:00The girls saw this as a luxury experience,
27:02and they're supposed to be engaging with the clients.
27:04However, they've let them wander off aimlessly,
27:06and the guests aren't sure what they're supposed to be doing.
27:08So it feels like we're finding out ourselves what these things do,
27:12rather than someone explaining it a bit.
27:13It's kind of like, here's a room.
27:15Go and enjoy.
27:17So, guys, that is the part of the interactive museum tour over.
27:22Is it lunch already?
27:23Oh, it is lunch straight away.
27:27Back in the kitchen...
27:28Akeem, I need that rice into the oven
27:30within the next three to four minutes.
27:32..wrangling with rice...
27:33Right, listen, I'm going to get my chicken in while you're doing that.
27:35..Akeem and Harpreet.
27:37Right, we need to get these oven doors shut
27:39cos they're losing heat, so don't leave it open.
27:41Feeling better about it? Yeah.
27:43Put it at the top, put it at the top, above the chicken.
27:45OK, yeah.
27:46Be careful of your hands, don't burn yourself.
27:48Right, move.
27:49Right, go and get some backup rice done.
27:50Make the rest of it.
27:51OK, but move faster, go faster.
27:53It's OK, there's some shit going down in here.
27:57What's going on here?
27:58Foil's flowing away.
28:00Where's the rice?
28:01The rice isn't there, you put it there.
28:02Oh, shit, that's on top of there.
28:07On the other team...
28:08Coming in, so you have a lovely view of the track.
28:11..arriving early with their guests...
28:14So we're just going to get on with service
28:16and we'll come back with your tea, coffees and waters.
28:18..Katherine and Stephanie...
28:20Guys, is there a reason why the table's not, um, kind of...
28:23..made, yeah, laid with knives and forks and glasses?
28:26So, I mean, the plan was to go there in ten minutes,
28:28but we thought they were coming at 12.30.
28:29All of our clients are sat there on literally an empty table.
28:32Nothing's, like, laid out.
28:33We've got no knives and forks, no glasses.
28:35Is there a prep room upstairs as well?
28:37You tell us, is there?
28:38Yeah, I mean, we haven't been able to do anything.
28:41All right, guys, it doesn't matter what happens,
28:42we just need to figure it out.
28:43Yeah.
28:44I'm going to go lay the table.
28:45We'll speed this up and get there as soon as we can.
28:47Steph is feeling frustrated and I understand the guests are waiting.
28:51It's frustrating for the whole team,
28:52but this has simply happened because the tour finished early.
28:57How are you feeling?
28:58Erm, I'm really disappointed with that.
29:00It did not look good at all.
29:01Having to basically lay a whole table in front of them.
29:04It's so unprofessional.
29:05As Stephanie's guests sit and wait...
29:08And here we are at the starting point! Wow!
29:11Still touring the track...
29:13You just have five minutes to take some pictures of yourself.
29:16Say cheese!
29:17Cheese!
29:18Aaron and Brittany.
29:20It's official, we get to go on to the podiums.
29:23This is going to be a once-in-a-lifetime fig.
29:25Come on!
29:26A good photo opportunity as well.
29:28Where's your trophy, Lauren?
29:30All of you will go back.
29:34Brittany and Aaron are encouraging lots and lots of photos,
29:37which is exactly what Harpreet said not to do.
29:40She wants to sell them photos,
29:42not have a load on their phone they have paid for.
29:45Oh, wow, that looks great!
29:50Lunchtime.
29:51OK.
29:52While Harpreet sets for service...
29:54Get the chicken out and then we'll follow with the veggie afterwards.
29:57..on the other team...
29:59How's everyone feeling? Hungry.
30:01..running behind...
30:03Nice and gently.
30:04..Nick and Akshay.
30:06Where's the prep room?
30:07Do we have to go through here?
30:08Yeah, yeah.
30:09Hey, everybody.
30:10Apologies for the delay.
30:12What are they doing?
30:13Oh, my God.
30:14They have walked through the room.
30:17That's the old silverstone truck.
30:19Yeah.
30:20Yeah, so the new one is under that far bridge on there.
30:23But catch up later.
30:24Sorry about this.
30:25So sorry.
30:26Nick, did you not think to use the entrance that doesn't go through the room?
30:30Didn't know there was one.
30:31Did you bring the plates?
30:32No, I haven't got plates.
30:33Oh, my God, guys!
30:34I don't think there's plating and things.
30:35No.
30:36We've been doing the tournay.
30:37Right, OK.
30:38This part was your job, not ours.
30:39Guys, all the plates are over there.
30:40OK.
30:41On Harpreet's team...
30:42Indian butter chicken...
30:43..service in full swing.
30:44Yep, look, can you see that?
30:45I don't want anything to be showing like that.
30:46Wait, you want me to do the chicken?
30:47I want you to do that, I want you to do that.
30:48I want you to do that.
30:49Don't slobber it everywhere.
30:50Look how neat I've done that one, yeah?
30:51Are you guys all right?
30:52Get me a cloth, please, and one of you can be on clean-up duty.
30:53Guys, that's a lot of rice.
30:54We've got plenty.
30:55Don't worry.
30:56OK, promise.
30:57Get that for me.
30:58Oh, the naan.
30:59Get the bloody naan out.
31:00Quick!
31:01Akeem, forget that.
31:02Yeah.
31:03Open it quick, quick, quick, quick, quick, quick.
31:04Get all the naans in there immediately.
31:05Oh, my God.
31:06Oh, my God.
31:07Oh, my God.
31:08Oh, my God.
31:09Oh, my God.
31:10Oh, my God.
31:11Oh, my God.
31:12Oh, my God.
31:13Oh, my God.
31:14Oh, my God.
31:15Open it quick, quick, quick, quick, quick, quick.
31:16Get all the naans in there immediately.
31:18Heartbreak makes Gordon Ramsay look soft.
31:21Go quick as you can, please.
31:23She's barking out the orders, demanding what people do, telling them.
31:27Phew, that's hard work.
31:29Akeem, you've got to go faster for me.
31:30You've got to go faster.
31:31Really?
31:32Please, please, please.
31:3445 minutes after sitting down...
31:37Actually, what I needed to do is put rice like I've done.
31:40..for Stephanie's clients, still no lunch.
31:43Does the veg not need to go on first?
31:45I just want to get a bed of sauce.
31:46OK.
31:47And then should that not be done before the veg...
31:48Excuse me, is there any ice for the drinks?
31:50They're all quite lukewarm.
31:52I'll go and check for you.
31:53Thanks very much.
31:54Cheers.
31:55If you, like, keep it relatively tidy, we won't have to then go back to it.
31:58Yeah.
31:59Katherine, if you could, yeah, serve that and then get involved, cos...
32:03Ice?
32:04Um, they are moments away.
32:06I know I said that probably five minutes ago, but I've just seen it.
32:09OK, that's good to go.
32:10OK.
32:11I'll genuinely put more sauce on there.
32:12It looks a bit dry.
32:13No, no, no, no, no.
32:14Shall we take this?
32:15We've got food!
32:16Wow.
32:17Here we go.
32:18It's been an absolute shambles.
32:21I'm really disappointed with how Akshay and Nick have organised the lunch service.
32:25How's the atmosphere on there right now?
32:27Erm...
32:28There are...
32:29There seems like there are a few annoyed faces because it is late, yeah.
32:32Really?
32:33I think we both need to have a really good afternoon with them, cos I feel like we've kind of got a lot to make up for after that lunch service, if I'm completely honest.
32:413pm.
32:43While Brittany and Aaron take a pit stop.
32:479.91 seconds.
32:50Aiming to get their tour back on track.
32:53You're going to be driving an Aston Martin Vantage.
32:56Stephanie and Katherine.
32:57I think I'm going to vomit.
32:58Oh!
32:59How was it?
33:00I was screaming the whole way round.
33:01That's fine.
33:02I did exactly the same.
33:03Fabulous.
33:04You look so glam in there.
33:05Me and Katherine, we put on our best schmoozing there. We knew that we had to kind of level up again after the lunch.
33:11That's a really good photo, by the way.
33:12And I do feel like we've actually caught it back now.
33:13Woo!
33:14Did you enjoy it though?
33:15Was it worth it?
33:16Oh, it was amazing.
33:17I'm so glad.
33:18I'm so glad you enjoyed it.
33:19That definitely did the blend.
33:20While Akshay and Nick do the dishes to get their discount.
33:38Nick, when I give my word, I deliver.
33:39Last stop of the day for Harpreet's guests.
33:41While Akshay and Nick do the dishes to get their discount...
33:45Nick, when I give my word, I deliver.
33:47..last stop of the day for Harpreet's guests...
33:49We want to make sure you keep having a great experience.
33:52..their state-of-the-art simulator.
33:54We've managed to secure a motion simulator experience for you today.
33:59Is this the virtual reality?
34:02No, it's not a virtual reality,
34:04but it's instead a simulation from a motion point of view.
34:08Swerving, handbrake turns, as you can imagine.
34:11Really cool. Really cool stuff.
34:13They said virtual reality in the negotiation, didn't they?
34:15Yes, they did.
34:16I think it's similar to a virtual reality experience.
34:18It's basically the closest that you can get in terms of a simulator...
34:23..as opposed to actually jumping in the real thing.
34:27This experience was sold to the client on the basis...
34:30..it was really high-tech virtual reality.
34:33Well, the client has arrived. It's not virtual reality.
34:36Not a really high note to end on.
34:39Anyone is more than welcome to have another go on the simulator...
34:42..if you would like to.
34:44OK.
34:48Freed from dish duty...
34:50So, White is in the lead right now.
34:52..Nick and Akshay get racy.
34:54You're just one lad behind. You can win this.
34:56Here we go, final stretch for White.
35:00There it is.
35:02Well done.
35:03Well done.
35:046.7 seconds.
35:05I think the team-building activity is going great.
35:07I mean, I'm personally really enjoying it myself.
35:09They're enjoying it. They're engaged.
35:11And at one point, I even forgot this is the corporate activity.
35:13I felt I was part of the group and we're all getting along very well.
35:177pm.
35:18Would anyone like to purchase a photo?
35:21For two digital tours, that would be £5 each towards them for £10.
35:24I don't feel confident that we're going to win tomorrow.
35:27I honestly don't.
35:28We've gone with the most expensive team-building activity
35:30when I think we could have done that for free.
35:32We've gone with the most expensive food.
35:34So, yeah, I'm really concerned.
35:35I think these are lovely.
35:39I wouldn't be surprised if somebody did want a refund
35:42because of the lunch experience, as we did sell it as luxury.
35:45But hopefully, because they've had so much fun on the rest of the day,
35:48I think they have gone away happy.
35:51Tonight, refunds recorded and profits processed.
35:56Tomorrow, the boardroom.
36:05You can go through to the boardroom now.
36:32For this task, I asked you to put on a corporate away day
36:36for two clients at Silverstone.
36:39Stephanie, you became project manager, is that right?
36:42Yes, that's correct.
36:43OK.
36:44What tour did you decide to do?
36:46So, we went with the Interactive Museum.
36:48We thought that would be a great kind of thing for the corporate,
36:50but as well, you got to have the driving experience
36:52in the Aston Martin Vantage around the track.
36:55OK.
36:56The next thing, most important thing, of course,
36:58was to get your money, to revenue.
37:00Yeah.
37:01Who went to meet the corporate client?
37:03So, myself and Catherine went to the corporate client.
37:05I worked it out as how much each individual thing would cost,
37:08and I worked out that the experience would cost about $555.75,
37:12but obviously, it came apparent quite quickly
37:14that their budget for per head is...
37:16Well, they would say that, wouldn't they?
37:18Yeah, unfortunately.
37:20And eventually, you got them up to what?
37:22We got them up to $245.
37:24I would be lying if I say I wasn't disappointed in that.
37:27So, what did you do about food?
37:29We went with the mid-end.
37:31It was the Kung Pao chicken.
37:32It started off at £16 per dish.
37:34Tried to negotiate.
37:35I went in at £10.
37:37In the end, we settled at £13.
37:39So, you knocked him down from £16 to £13.
37:41To £13.
37:42And how did you get it down to that low number?
37:44We went back and forth, back and forth, back and forth,
37:46and in the end, I said,
37:47I'll come wash 20 dishes for you.
37:49I'll put it in the dishwasher.
37:50You said that you'll actually do the washing up then,
37:52is that right?
37:53Yeah, I said I'll put it in the washing machine for you.
37:55Right.
37:56And then you're off on the next day
37:57where Stephanie and Catherine go out
37:59and start the tour in the museum, is that right?
38:03Yeah.
38:04I think you took Formula One too much to heart
38:06because I think you broke a record.
38:08You managed to get round the museum in 35 minutes,
38:12so you missed out a lot of goodies.
38:15It's like going to the Louvre
38:17and looking out and missing the Mona Lisa, for example.
38:20So, there was a lot of information to remember,
38:22so we thought instead of going for loads of stops
38:24and potentially getting facts wrong,
38:26we would rather go for less stops
38:28and memorise the information and relay that.
38:30But this resulted in a knock-on effect
38:32of that I think you turned up a bit early for these two lads,
38:35didn't you?
38:36We did turn up early for their event,
38:38but they weren't ready anyway in the sense that
38:40even at half 12 when the lunch was meant to be served,
38:43it still ended up coming out about 40 minutes late.
38:45The food actually was ready on time.
38:47It wasn't ready.
38:48And I said, Nick, the food itself was actually ready at 12 o'clock.
38:50But unless it's ready to go places, it's different.
38:52Correct.
38:53But then what happened was Catherine and Steph
38:54came down for a conversation with us.
38:56What about the punters?
38:57Were they a bit hungry then?
38:59Yeah, by the time the food got served,
39:01they were quite irritable.
39:02I suppose the only driver they wanted to see
39:04was someone from Deliveroo.
39:06What was you doing, being that you was Manuel, was you,
39:09in the kitchen?
39:10I was.
39:11Serving things up.
39:12I took the lead in the kitchen.
39:13Well, one thing's for sure,
39:14you are brilliant at driving people round the bend,
39:16that's for sure.
39:17OK, we now go on to the interesting bit,
39:20which is the racing car experience,
39:22which I think everybody thoroughly enjoyed.
39:25Is that right?
39:26We felt that we really needed to bring the energy,
39:27because we knew that the dinner service wasn't great,
39:29so we thought, you know, if we bring the energy,
39:31we hopefully might be able to get them back to smiling again.
39:34Sorry, chaps, did you go to the racing cars?
39:36No, they didn't do the racing cars.
39:37No, we were doing the dishes.
39:39Oh, washing up the dishes.
39:41We were washing up.
39:42While they were riding around the circuit,
39:45you were washing up the dishes.
39:47The things you have to do for them.
39:48Great negotiator you are, XJ.
39:50OK, let's move on to Infinity.
39:53Harpreet, why did you decide to go for the track tour?
39:57I felt that they could probably go to a museum any time,
40:00and with the pit stop, I felt,
40:01well, that's where all the team are getting involved,
40:03so there's even more benefit to the employer there.
40:06All right, so Aaron and Brittany
40:08had to negotiate the price per ticket, is that right?
40:11That's correct, yeah.
40:12What did you start off at?
40:14So we went in with £600.
40:16Obviously, they knocked us down right away to £200,
40:18but Aaron as well, you were so good in that negotiation,
40:21we got it up to £310.
40:23When you were trying to convince them,
40:25what did you tell them that you were going to get?
40:27So we said that it would be going around the circuit,
40:29we said that they would do the pit stop experience,
40:31and then we also said, because you're a tech company,
40:33we're going to add in the technology of the VR at the end,
40:35so it feels like you're going around the track.
40:37You built up the expectations then?
40:39But I think we did accurately.
40:40I think you built them up higher than Bernie Ecclestone's shoes, actually.
40:43Yeah, definitely.
40:45Didn't part of the negotiation that you two had,
40:48the client said, look, I don't want this VR thing.
40:51Take it out.
40:52Take it out.
40:53I wasn't told that.
40:54And, erm...
40:55Because so much had been spoke about in the initial brainstorm
40:57about the VR, and it was said that Harpreet wanted it,
41:00I really had to make a decision to listen to the PM 100.
41:02I think you have to stop calling it VR,
41:04because that's the one thing it wasn't.
41:05Yeah.
41:06Which is what you promised the client,
41:07and it wasn't VR, was it?
41:09Who negotiated for the motion simulator?
41:13That was myself.
41:14How much did they want?
41:15They wanted £1,000.
41:16£1,000?
41:17They did.
41:18They did.
41:19Bloody hell.
41:20What were they throwing in?
41:21Lewis Hamilton to drive it?
41:23I couldn't walk away from the motion simulator at that point.
41:26In reality, I wanted to.
41:27I did think it just looked like...
41:28You should have.
41:29Of course.
41:30I actually didn't know at that point that we could have walked away.
41:33I thought that they were actually really into it and hard.
41:35Anyway, how much did you pay for it in the end?
41:37We paid £800.
41:38£800?
41:39We did.
41:40How much did you spend on food then?
41:42I spent £26 per person and I negotiated that down from £33,
41:47just over £33.
41:48Your strategy was splosh the dosh on posh nosh,
41:54is an easy way of putting it.
41:56Anyway, Aaron and Brittany.
41:58Yes.
41:59You, on the next day, you kick off the tour.
42:02Yes, we did.
42:03Now tell me about the event that you gave them.
42:06You had to go and change a will.
42:07Is that right?
42:08Yes, we did a pit stop.
42:09It was so good.
42:10Was it a competition?
42:11Did you make it a competition?
42:12Yes, we wanted to make it a competition.
42:13They all had to go on it.
42:14They were really, really engaged by it.
42:16They loved it, to be fair.
42:17Good.
42:18So, cooking.
42:20Who did the cooking?
42:21It was myself and Hoppreet.
42:22Do you know how many thousands of people can be in Silverstone at one time?
42:26Just as a matter of interest to me.
42:27£150,000.
42:28£150,000.
42:29I think you made enough rice to feed them all, didn't you?
42:32You boiled five kilos of rice.
42:35I asked Akeem just to take care of the rice.
42:37I did everything else.
42:38It took you about 15 minutes just to get that one gastro rice to get there.
42:41What did five kilos of rice look like when it's boiled up?
42:44It must be like this.
42:46It must be like this.
42:47It was huge.
42:48I'm sorry, but I do speak.
42:49I highlighted it.
42:50OK.
42:51That you made too much rice.
42:52If I had any confidence that you could just deliver me rice, that would have been the
42:56end of it.
42:57You were the one who specifically said, Akeem, make a second batch.
43:00Those were your exact words.
43:01Because it was that stressful making the first batch.
43:04I had no clue if they were going to get that.
43:05What do you mean?
43:06You said, Akeem, make a second batch.
43:07It's fine.
43:08Make some more.
43:09Just use the rest of the bag.
43:10This was a bit like it was all day in the kitchen between Harpreet and Akeem.
43:14There was quite a lot of tension, I would say.
43:16Hmm.
43:17All right.
43:18Let's see how we did, shall we?
43:20Tim, I know that your client spent £2,450 on the experience, but what did Diverse spend?
43:29Well, they only spent £895.30.
43:33And they took £145 on photo sales.
43:37This gave them a profit of £1,554.70.
43:42So, any refunds?
43:44Well, unfortunately, the client didn't think they received a luxury experience as they were sold.
43:49And asked for a refund of 20%, which equated to £490, giving them a final profit of £1,209.70.
44:00Right.
44:01And Karen, your client spent £3,100 on the experience, but what did Infinity spend?
44:10Well, they spent a lot more, actually, £1,283.
44:14And they only took £109 on the photos.
44:17Yeah.
44:19Any refunds?
44:21Well, the client gave me a lot of feedback.
44:25But all of it fantastic.
44:29They had a great day.
44:31A special thanks to Brittany and Aaron.
44:33So, no refunds.
44:34Giving them a final profit of £1,926.
44:38Well done.
44:39£716 difference, that is.
44:42Well done.
44:44I'm going to send you to my new Tottenham Stadium for the thrilling Skywalk experience.
44:51Yeah.
44:52Congratulations.
44:53Off you go.
44:54Have a good time.
44:55Thanks, Karen.
44:56Thanks, LaChuga.
44:57Oh, my God.
44:58Nice.
44:59Nice one.
45:00Rice.
45:01Rice one.
45:02Rice.
45:03Rice.
45:04Right.
45:05Go off.
45:06I'll have a chat.
45:09See who's going to be leaving the process.
45:11Yep.
45:20That is hot.
45:22I really enjoyed being project manager on this task.
45:26Oh!
45:27Yeah!
45:28Oh!
45:29I was in my element in the kitchen.
45:31You'll be fine.
45:32And I'm so happy that we've won.
45:33Woo!
45:34I'm just scared.
45:35I'm going to die.
45:36I just...
45:37I'm just shit scared.
45:38I'm happy.
45:39Harpreet was like Gordon Ramsay on speed.
45:42It was extremely intense.
45:43Come on, Britt!
45:44Get me down!
45:45I bet she did a good job.
45:47Whoa!
45:48It's the sort of personality that we needed for this task.
45:51Well done.
45:52Well done.
45:53Well done.
45:54Well done.
45:55Well done.
45:56Well done.
45:57Well done.
45:58Woo!
45:59In terms of the expectations, obviously a luxury event was sold to them.
46:03Yeah.
46:04They obviously sold it at 310 pounds.
46:06We sold it at 245.
46:07If the refunds weren't there, they still would have won.
46:10The blame for this task lies with Steph and Catherine.
46:13We lost the task at that corporate meeting on the first day.
46:16We just didn't get enough of the sales for the tickets.
46:18From what I saw, the problem lies with the hospitality side because I feel that that was an absolute disaster really.
46:26I think Stephanie is at fault here as project manager.
46:29Finishing a tour early has cost us the task and has given a negative experience to our clients.
46:34We just wanted to make sure that what we were delivering was correct and that's why we did it.
46:37I'd rather do less better than more effortlessly.
46:40Worse.
46:41Yeah.
46:42I do think the hospitality didn't help us at all.
46:45Akshay and Nick just made such a mess of that.
46:48I'm literally laying the table as they're sitting down.
46:50It was so embarrassing.
47:01Yeah, can you send the candidates in, please?
47:11Well, Stephanie, there's the failure of this task down to your pathetic negotiation.
47:21You know, numbers don't lie.
47:23£3,100 from the winners, £2,450 from you.
47:28I literally threw the kitchen sink at them with what I was trying to sell it with.
47:32They just simply would not move up from two, four, five.
47:34But it was important at this instance to find out what the client wanted and what they expected and neither of you did that.
47:40I think we were just so focused on the negotiation, something before we went in, that was kind of our main focus and we did forget, kind of.
47:46I can tell you, they had £3,000 as a budget.
47:49OK.
47:50They mentioned to us that they would only ever spend maximum of £200 per head.
47:53Well, that's typical negotiation.
47:55Anyway, moving on from there then, the tour, I'm surprised you didn't call it the Silverstone Broom Broom Museum.
48:02You know, it was so quick.
48:04So when we were in the tech lab, I saw that they just were starting to congregate as groups and I thought,
48:08if they're just standing there talking, they're not actually absorbing the information.
48:11Maybe because it wasn't very engaging.
48:13Anyway, did you have a timeline amongst you as to what time lunch was going to be served?
48:18Yeah.
48:19So we knew lunch was to be served at 12.30pm.
48:21Well, and what time did you come walking out of this place at?
48:24So we did come out at 12.
48:25The guests were ready at 12pm.
48:27I understand it that it was half an hour early, but then we walked into the room,
48:30we realised that none of the hospitality stuff was correct.
48:32Because you got there early.
48:33We then had to basically be the hospitality team, set the table.
48:35At 10 past 12, the food was ready and at 12.30, I knew you guys are coming.
48:39No, actually.
48:40And it was part of our schedule to get it ready.
48:41Would you have had it ready at 12.30?
48:43At 12.30, the table would have been ready.
48:45Would you have had it ready at 12.30?
48:46They would not, because they served it 45 minutes late.
48:48Sorry, sorry.
48:49You served it 45 minutes late.
48:50No, we may...
48:51I mean, would we have been there at 12.30?
48:53No, you wouldn't have.
48:54Maybe we would have been there a couple of minutes late.
48:55But the table would have answered the fact that...
48:56So you should have done the table prior to start cooking?
48:58Yes, it's unprofessional to come in and the room's unprepared.
49:01But when they're half an hour early, we can't build that into our prep time.
49:05Lunch, two out of ten.
49:08The best mark out of ten was guest farewell.
49:11They thought, oh, that was good, let's get out of here.
49:14I certainly feel like with the hospitality on that day in terms of the lunch,
49:18it was then an uphill battle to make them enjoy it.
49:21So you're saying it's their fault, then?
49:22No, so I would say that a lot of it in terms of the day itself...
49:25Not your fault, not you two.
49:26No, no, no, sorry, I take full accountability for them.
49:29Actually, where do you think the failure of this task lays?
49:31Well, Sugar, I think the fact that the tour was a bit early,
49:34that put a bit of pressure on us in terms of getting there.
49:37I saw the hospitality side and it was an absolute mess.
49:39And I think if Steph and I...
49:40So you don't think you two are responsible?
49:42No, I'm absolutely taking responsibility for the corporate client,
49:44like the meeting, there is information that was missed.
49:47But if you could have seen the lunch...
49:49OK, well, erm, I've had enough.
49:51Stephanie, who are you bringing back into this board?
49:54Erm, it's difficult cos, like I said,
49:57it's not just one person that I feel like it really lies with.
50:00The hospitality team...
50:01No, you're absolutely right.
50:02It's not one person that it lies with.
50:04I tell you what, I'm not going to ask you to pick two people
50:07because I can already get the vibes that you want to blame it on them.
50:11And I don't see, well, yes, the pair of you do.
50:14You want to blame it on them.
50:15And I think you're just as culpable as they are.
50:18I'm not saying they're innocent.
50:19Don't get me wrong.
50:20They're certainly not innocent.
50:22But neither are you.
50:24So, all four of you go outside.
50:27And then when you come back in here,
50:29at least one of you is going to be fired.
50:40So what do you think of Stephanie?
50:42How can you go into a client meeting
50:44and not ask the client what they expect from the experience?
50:48She basically told them what they was getting
50:50and demanded 700 quid for it.
50:53Good point. And Nick?
50:54It's week eight now in the process
50:56and once again, Nick hasn't shown you anything that's outstanding.
51:00The only time he's been project manager
51:01is when you forced him to do it.
51:03And Catherine?
51:04You know, Catherine sat alongside Stephanie.
51:07They promised the client a luxury experience
51:11and together they didn't deliver it.
51:13This Akshay fellow, this would be the fifth time
51:17that he's back in the final boardroom.
51:20I mean, he thinks he's a great negotiator.
51:23Well, he didn't negotiate as well as the other team.
51:25He thinks he's, you know, great at selling,
51:27while he often doesn't sell as well as anybody else.
51:30I think you need to explore what actually is he good at?
51:34Well, look, I'll bring them back in here
51:37and I'm going to decide who's going.
51:43Yes, send the four of them in, please.
51:45Well, unusually, I've brought all four of you back.
51:57Um, Stephanie, as a first-class graduate in events management,
52:03don't you not feel that one of the things that you learnt
52:06was to ask the client what they wanted
52:09and not tell them what they're going to get?
52:11Honestly, I completely see what you're getting at
52:13and that was a mistake on my end.
52:15I'm not trying to avoid that mistake.
52:17It wouldn't happen again.
52:18Akshay, what is it with you?
52:20You claim you're a great negotiator,
52:22you claim you're a great salesperson.
52:24Why are you here the fifth time?
52:29Lord Sugar, I can't answer that question.
52:31Come on, you must alienate your colleagues.
52:33That's all I can say.
52:34Yeah, in terms of alienating, I'm not sure if I do that,
52:37but I really do believe in myself.
52:39I am confident and at no point will I give up
52:42and I'll keep trying.
52:44Nick, this is the third time that you're in this position.
52:48There was only once that you were a project manager
52:51and that's when I made you a project manager.
52:53You keep telling me every time I question you,
52:56Lord Sugar, please let me show you,
52:58let me have the opportunity of showing you what I can do.
53:01You did make me project manager for that drinks task
53:04and I feel like I showed you what I was capable of.
53:07I won by five times the amount of sales of the other team.
53:11Was that you that did that
53:13or was it your colleagues that actually pulled you through?
53:15I think it was the product that I created.
53:17Hmm.
53:18Katherine, do you think that you didn't trust both Akshay and Nick?
53:22Did you think they were a couple of grand pricks?
53:24Well, I guess Nick said he was good at hospitality,
53:27so that's why he was on that side
53:29and I know that Akshay is good at negotiation.
53:31Who should be fired?
53:33In this scenario, I think Stephanie should be fired purely...
53:36For what reason?
53:37Based on the initial meeting, that the report wasn't built,
53:40we could have got more money.
53:41Do you think that's all down to her or to Katherine also?
53:43I think Katherine should have supported Stephanie
53:45and brought up those points,
53:46but as I think Stephanie was leading that,
53:48I would say Stephanie.
53:50Nick, who should be fired?
53:52I think Stephanie should be fired,
53:54based on that initial corporate meeting.
53:56The missed margin there meant we lost the task
53:58before we even got started.
53:59I'm always putting myself out there.
54:00I think it's very easy to put the blame on me.
54:03I've put myself forward for PM in the last two times out of three.
54:06You haven't put yourself forward since week one,
54:08you haven't been project manager or you week three.
54:10I have put myself forward for project manager.
54:12He did with the pod and this is your second one
54:14and I feel like you also haven't put yourself forward for sub-PM on other tasks.
54:18I haven't been sub-PM because I've been the majority in the PM's team
54:21so I actually haven't had the opportunity to be sub-PM.
54:22Yeah, so that's very easy to get through every task when you are...
54:24I think this is six and one and half a dozen of another, quite honestly.
54:27We are two thirds of the way through this process
54:32and I've had a lot of experience in dealing with you in various boardrooms
54:38and so I'm going to conclude my feeling about you as individuals.
54:43Catherine, I don't really know what you've been good at in this past day.
54:48I don't want to hear any more from anybody.
54:52I'm talking.
54:54Stephanie, you should have been able to do this with your eyes closed
54:58and yet it's completely backfired.
55:03Akshay, yet again, five times, five times you're sitting there in that seat.
55:09Nick, I'm just not sure what you've given me in the past eight weeks.
55:17And for that reason, I'm struggling.
55:20But nevertheless, the numbers don't lie.
55:24Akshay, five times here and Catherine three times here
55:31and Nick three times here.
55:34From what I've seen, I'm going to make a decision now.
55:40Nick, for eight weeks, I've been waiting for you to get off the starting line.
55:46But, regretfully, the chequered flag has been waived.
55:51And so, it is with regret, Nick, you're fired.
55:55Thank you for your time and consideration, Lord Sugar.
55:57It's been a pleasure.
55:59It's been a pleasure.
56:05Catherine, I haven't seen much from you.
56:08Please let me show you, Lord.
56:11Um, Akshay, what could you do about not being back here a sixth time?
56:17Lord Sugar, I'll be a project manager.
56:19Yeah. Guaranteed.
56:20I am someone who doesn't give up.
56:22I have potential and I think we can work very well together.
56:25Go on, go back to the house, the three of you.
56:29Um, yeah.
56:31I'd run if I were you.
56:33I'd get back fast if I was you.
56:35Thank you, thank you, I appreciate it.
56:37I do feel that I had so much more to offer that Lord Sugar didn't get to see.
56:53I feel like we could have done amazing things.
56:56I think all four of them have gone in, I genuinely do.
56:59That smells like a double firing.
57:01I think it's difficult to ignore Akshay.
57:04Every team he gets put in, he loses.
57:07Yeah, I feel really scared for Nick.
57:09I've got a funny feeling both girls will come back.
57:14I knew it!
57:15How are you doing?
57:16Getting rid of me, yeah.
57:18Are you all right?
57:19Oh, my gosh!
57:21So, the boys have gone.
57:22Good evening, guys.
57:23Oh, my gosh!
57:25Akshay!
57:28Oh, my gosh!
57:29I'm not leaving!
57:30We all were convinced in there that it was a double firing.
57:33And I said, you know what, Lord Sugar, I'm going to be PM.
57:36And I think that saved him, to be honest.
57:38I literally could not get out of that chair quick enough.
57:41I'm surprised I didn't, like...
57:42Karen was like, you better run.
57:43You should run.
57:44Karen said, you better run.
57:45And I did.
57:46He was like, I'm trying to get out of my seat as quick as possible.
57:48I could not get out quick enough.
57:54Now, seven candidates remain.
57:58The search for Lord Sugar's next business partner continues.
58:05Next time...
58:06I've arranged for you to sell live on one of the country's leading shopping channels.
58:12Lights.
58:13You're very sharp.
58:14Camera.
58:15This will be life-changing.
58:16It is absolutely life-changing.
58:18You can't claim it to be my life-changing, okay?
58:19Don't say life-changing.
58:20And in the boardroom...
58:22You're about as calm as Basil Forty.
58:24Action.
58:25You're fired.
58:28You're fired.
58:29You're fired.
58:30Lord Sugar has spoken.
58:31Now see what Nick has to say for himself about being fired.
58:35He talks to Tom Allen on BBC Two.
58:37Have you ever used a dating app?
58:39I'll say...
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