00:00Kuala Lumpur International Airport, KLIA, Terminal 1 has undergone a 30 million ringgit upgrade
00:08in the first half of 2025, introducing 14 new initiatives to create a smarter,
00:14faster and more passenger-friendly experience. The enhancements come ahead of the 47th ASEAN
00:21Summit in October and as part of preparations for Visit Malaysia 2026.
00:26KLIA Terminal 1, General Manager of Operations Abdul Hasman Abdul Muhimim, said the upgrades
00:33reflect Malaysia Airports, Holdings Berhad, MAHB, ongoing efforts to position KLIA as a world-class
00:41and inclusive international hub, with the terminal recording 30.1 million passengers in the first
00:47half of the year, a 9.9% increase from the same period last year.
00:56One standout feature is the deployment of paramedics on e-scooters for emergency response.
01:03One standout feature is the deployment of paramedics on e-scooters for emergency response.
01:25We have six teams, six sets of paramedics in the T1 and T2.
01:30In the T1, we have three sets of paramedics.
01:34One is the first one, the second one is the contact pierce,
01:37that's in here, and the second one is the satellite.
01:40This is to increase the response time.
01:44We should be provide a safe response to the location of the replacement.
01:47where with the e-bike and set paramedics they can be able to give bantuan kecemasan
01:55and where we have designed response time below 3 minutes.
02:00So in a period of 3 minutes, after they receive calls, they can be able to move and give bantuan kecemasan.
02:08In e-bike this, there is an oxygen tank and a pair of paramedics in the back.
02:14They are also equipped with AED, where they can be able to get the case-case that causes the arrest.
02:23To better accommodate families, 36 family-friendly parking bays have been added,
02:29while 100 new wheelchairs are being rolled out, with 50 already available, free of charge at major terminal areas.
02:37Washroom upgrades include wider entrances, sensor taps, grab bars and emergency call buttons.
02:45Passenger convenience has also been enhanced with 5,000 new baggage trolleys,
02:50featuring lighter, strap-free designs and built-in brakes.
02:54A mobile bag drop system, currently on trial, can handle 10 times more luggage than conventional counters.
03:00At the domestic checkpoint, screening capacity has doubled to 1,500 passengers per hour,
03:08cutting wait times to under 5 minutes.
03:11Increased automation now sees nine self-service boarding pass scanners
03:15at international airside entry points, replacing the previous six manual lanes.
03:22Two additional immigration priority counters have also been introduced to assist families,
03:27the elderly, expectant mothers and those with reduced mobility.
03:32Beyond functionality, the terminal's ambience has been refreshed
03:36with new heritage-themed wall installations, improved signage at aero train stations
03:41and a revamped kids' zone at gate C30, now featuring an orangutan-themed playground.
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