00:007-Eleven is paying remote workers in India to yell at armed robbers in stores in North America.
00:14You dummy. You're such an idiot. Why are you doing this?
00:20How do you get this job?
00:21Put the goods away. Please. Shut up. Put the goods away.
00:27They're outsourcing security voices.
00:33I'm in the store. I'm getting robbed. I just hit a button and then duck for cover.
00:37And then it's like, oh, you big dummy. What are you doing?
00:42Kind of like that. There's someone monitoring at this headquarters in India.
00:48They're monitoring the stores all throughout North America.
00:51And if something happens and they need to intervene, they step in like the voice of God.
01:01Are you planning to pay?
01:03No.
01:04I see you have a gigantic machine gun.
01:07I'm saying that.
01:09How are you?
01:11Welcome.
01:12I'm just going to steal this.
01:14Oh, that would be a very, very bad idea.
01:17I have you on video camera.
01:19I'm sure you do.
01:20So that situation where like you're calling out an employee for taking something that might
01:26work because, you know, oh, the jig is up.
01:29Right.
01:29They've seen this.
01:31But this one, I can't believe it works.
01:33I can't play most of this because there's a lot of swearing.
01:36I'll turn off the audio at the beginning.
01:38It's when these guys bust in to rob a 7-Eleven.
01:42This guy is what looks like a very large machine gun, by the way.
01:45Yeah.
01:46So they bust in.
01:49You hear a ding.
01:51They bust into the store and they force the guy behind the counter to the register.
01:58This is it just from a different angle.
02:00Okay.
02:00Right.
02:01So they bust in here.
02:03Look at that roller grill.
02:04Yeah.
02:05James is just attracted to the roller grill.
02:07Fully stocked.
02:07Give me all your roller grill foods.
02:08So there's the guy.
02:10These guys bust in.
02:11They order him behind the counter.
02:12Oh, boy.
02:13To get to the register.
02:16And he's trying to open it.
02:18And as they're yelling at him to give the money, all of a sudden, the Indian voice from
02:25above clicks in.
02:27And I'm shocked these guys freak out and take off.
02:31Stop it.
02:32Here's how it sounds.
02:34This is my team, security team.
02:37Okay.
02:38This is to inform you that you are under CCTV camera surveillance and we have called 911.
02:46That's great.
02:46So it's like OnStar almost or something.
02:48Right.
02:49For like a convenience store.
02:51Aren't you shocked that worked?
02:53I'm incredibly shocked.
02:55I mean, I understand, though, because they're not expecting it.
02:58No, it's totally unexpected.
03:00They're being watched.
03:01It seems like there's somebody else in the building or whatever.
03:03That's the thing.
03:04Or maybe you think, oh, is that from outside?
03:07Is that someone on like a.
03:10But the second it gets out, it's from India.
03:12It's not going to work anymore.
03:14Right.
03:14I know the story's out there.
03:15The second people realize that guy's from a call center in India.
03:19Yeah.
03:20But if they're still able to call 911 in that local area.
03:23But no, did you hear?
03:24Your height's time is now.
03:25I know I hear what he's saying.
03:26Like he said, you call 911 now.
03:28But if like you're planning a heist, like if you watch it, this is all going according
03:32to bank robbery movies.
03:33Yeah.
03:33Like Ocean's.
03:34You know, you have two minutes before the cops arrive.
03:37So we got to get into the safe within a minute 30, be in the car and on the road.
03:41So if that timer is ticking in their mind and all of a sudden a voice from above comes, oh,
03:46we've just called 911.
03:47Like crap.
03:48Our timetable is now much more smaller.
03:51We got to get the hell out of here quicker so we don't get busted.
03:54It's just not convincing to me.
03:56Like I want the guy to have more of a booming voice and be like, put the weapons down.
04:00Cops are all the way.
04:01Well, but it's hard to put the weapon down.
04:05He just sounds too much like someone who's trying to get you to sign up for your auto
04:09insurance or something.
04:10It's just like it's the same.
04:11It works.
04:12It works.
04:12It's a DIY team, security team.
04:13It worked like a charm.
04:20I don't know if it will always.
04:23There is a seriousness about that way that guy's talking.
04:26It's got probably psychological.
04:29There is something to it.
04:31What an exciting job for the call center people now.
04:33Maybe it's because this is much better than the old stuff that they do.
04:36Don't you think it's like, you're so right.
04:38Oh, do you have a problem with cable?
04:40Oh, that's so bad.
04:41I used to work over at different cable companies doing this and that for them.
04:47But this is great.
04:47I watch people poop their pants when they talk to Rob.
04:50It is great.
04:52You're like a superhero.
04:53There's like an emotionlessness to the Indian accent that like it makes.
04:59I don't know.
05:00When I'm on a customer service call and it's in India, I'm like, they don't care at all
05:06about my situation.
05:08So I think that probably has to do with it too.
05:11I don't care if you rot in a jail cell for the rest of your days or if the cops kill
05:15you right on the spot.
05:17We're planning on killing you.
05:19We are planning on shooting you.
05:22You will probably most likely die today.
05:29It's just business.
05:30Now see that.
05:30That'd get my attention.
05:32Right?
05:33Like that monotone warning.
05:35And to be honest though, they were out of that place before I could even tell them
05:38I hope they died in the parking lot.
05:40You know what I mean?
05:40They ran out of there so quick.
05:43Yeah.
05:44Almost so quick.
05:45I thought it was just a promotional video.
05:48That's true.
05:49That's true.
05:50Yeah.
05:50You know, I mean, but I'm sure, I'm sure it's not.
05:53It's going to be funny when they got Ed 209s talking like that.
05:57Yeah.
05:58Hello.
05:59Welcome.
06:00Shoot you literally in half if you do not drop the stolen items.
06:03You'll have five seconds to comply.
06:07Indian head doing that.
06:09Yeah.
06:10Yeah.
06:10They got them super cheap.
06:11Right.
06:13He's just a tiger.
06:16I want one for my house.
06:17Hello.
06:18Hi, Lisa.
06:19How are you?
06:20Welcome.
06:22Welcome home.
06:23What are you doing?
06:24I am just sitting in the call center.
06:28Keep people off my property.
06:30Lisa, just to want to let you know, I stopped four different people from coming up on your
06:36circle driveway.
06:37I yelled at them very, very hard.
06:40Put the package on the porch.
06:42Get out of here, bum.
06:43Don't you look at Douglas.
06:45Hey, Douglas, how are you, buddy?
06:50Molly is sleeping.
06:52If someone comes to her door, that guy will handle it for her, right?
06:55Oh, hi.
06:56How are you?
06:57Get the hell out of here.
06:58Drop whatever you have and run.
07:00You have five seconds to comply before we let Douglas out.
07:05He will eat you.
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