00:00It's disgusting, really, the way they just naturally assume that human interaction is just gone.
00:06It won't be long before it's all phone-related, really.
00:09The convenience, it depends how much you've got. If you've only got two or three items, I'll use them.
00:13Anything bigger, then we will use a staffed checkout.
00:18And I think it's telling that I know some supermarket chains have actually gone more back to staffed checkouts.
00:26I'd rather person-to-person. What happens if something goes wrong with a robot?
00:32They're not all 100%. If something goes wrong with a robot, what are you going to do?
00:36The self-service thing about them, you can't ask a simple question. Have you got a bag here? Have I done this right?
00:41Some people like the interaction as well that you get with them.
00:44If you hit a problem, then you're looking around in the self-checkout.
00:48Hello, can you help us? And also, there's always at least one person at the self-checkout,
00:56so that member of staff could probably be better served at a checkout.
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