Robots replacing workers: Is AI the future of supermarkets?

National World - LocalTV

With Sainsbury’s cutting 3,000 jobs and supermarkets turning to robots for stacking, we ask locals how they feel about self-service checkouts and AI replacing workers. What does this mean for the future of work?

Transcript

00:00Oh, I don't think it's the best idea because laptops and phones break all the time so like

00:06if it was to break and you're trying to pay for your shopping and you've got to wait for

00:10a member of staff to call, I think it'd probably take longer than just going to a person to

00:15do your shopping.

00:16Three.

00:17I never use an AI checkout, so I want, I'd feel guilty doing it because people say that

00:24they've got carrots and things when that's not true, so I'd be watching over my back

00:29just to see.

00:30I couldn't do that.

00:31And like Margaret, I want to see people with jobs.

00:33I don't want a robot serving me, thank you.

00:36I think, like you said, a lot of jobs are being cut and I think with AI we're going

00:40to lose a lot more jobs.

00:42I don't think it's good to have, just to solely rely on, you know how you said the self-checkout?

00:46I don't think we should have just that in the shop.

00:49I think we should at least have some humans doing some form of work because we just can't

00:52have that.

00:54We need humans.

00:55We do need humans.

00:56It's not everyday robot and AI.

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